Adult Care and Health PDS Committee 22 January 2020 Mark Ellison, Chair of BTSE Toni Walsh, Partnership Manager, BTSE Supporting health, wellbeing and independence
Contents Brief background Services Case Studies Outcomes Working with local partners Achievements Supporting health, wellbeing and independence
Bromley Third Sector Enterprise Care Navigators – delivered by Age UK B&G as part of the Proactive Care and Frailty Pathway Dementia Support Hub – delivered by BLG Mind with Age UK B&G Registered with Companies House in September 2017 BTSE began delivering the Bromley Well Service in October 2017. Services provide a single point of access to a wide range of third sector early intervention and prevention support services. Aimed at delaying and preventing crises and supporting local people to remain independent. Supporting health, wellbeing and independence
Bromley Well is a project managed by Bromley Third Sector Enterprise CIC Directors are the CEOs of: – Age UK Bromley & Greenwich (current Chair) – Bromley, Lewisham & Greenwich MIND – Bromley Citizens Advice Bureau – Bromley Mencap – Community Links Bromley Staff – Toni Walsh, Partnership Manager – Katie Hall, Project Officer – Sue Potter, Communications & Marketing Co-ordinator Supporting health, wellbeing and independence
SERVICES Supporting health, wellbeing and independence
• A Single Point of Access to the services below via 0300 3309 039 or spa@bromleywell.org.uk – Advice and help with issues around debt, housing, employment, legal matters and benefits, including a Form Completion Service (ILAG) – Older people: THAS, HAS, Handyperson, I&A, Befriending, Sitting Service – Learning difficulties (now including Autism) – Physical disabilities – Long term health conditions – Mental Health – Carers’ Support Service (including Adult Carers, Mental Health Carers, Mutual Carers) – Young Carers’ Service – Employment, education and volunteering • End of Life Care Navigation • Surviving Well As well as supporting: – Local charities with their governance, training and capacity building Supporting health, wellbeing and independence
Associate Member Involvement Bromley Y commissioned to support the Young Carers’ Service Advocacy for All (LD Service) Bromley Experts by Experience (PD Service) Bromley Community Counselling Service Bromley & Croydon Women’s Aid St. Christopher’s Hospice CASPA Signposting to local third sector services Supporting health, wellbeing and independence
Involving our clients in service development • Questionnaires and evaluation forms • Forums • Support groups and workshops • Focus groups • Listening to any feedback given and constantly adapting services to best meet demands Supporting health, wellbeing and independence
“Because of Bromley Well’s work with this patient his mind -set has completely changed. We have avoided antidepressants.” Dr Ella Winstanley, Broomwood Surgery “…I would like to personally thank you for the hard work done by you and your staff at BTSE/Bromley Well, in preparation for, during and following the dispersal of Charterhouse patients into neighbouring GP practices. BTSE/Bromley Well has been invaluable for assisting us with communications to patients, including some of the most vulnerable left on the Charterhouse list. Your staff have contributed their time, energy and goodwill in delivering a safe closure, and patients have been better off because of this during a very challenging time. We are very grateful…” Dr Angela Bhan, Managing Director, Bromley Clinical Commissioning Group Supporting health, wellbeing and independence
Case Studies Supporting health, wellbeing and independence
Case studies Name of Service: Information, Legal Advice & Guidance - Debt Name of Service: Information, Legal Advice & Guidance – Housing What was the client’s situation on first contacting the Bromley Well service? Describe the support the client received from the pathway and the Client contacted Bromley Well for help as they had bailiffs knocking on their door regarding a speeding ticket from 3 years ago, plus other debts and virtually no income. Client has dyslexia and depression and gets panic difference it made attacks and advised that they have tried to resolve the speeding ticket issue with no results. Client further The client presented via an outreach drop-in, having just received an advised that they struggle to deal with their paperwork due to their dyslexia and this is exacerbated by their eviction notice giving an eviction date of 10.10.19. anxiety. Describe the support the client received from the pathway and the difference it made: The client was advised to update an earlier homelessness application to LB Client was booked a debt appointment to maximise their income and deal with their debts. Client was also Bromley and was given a Caseworker. offered and accepted a referral to the Learning Difficulties team. The client had tried to keep to the terms of the court order, but when the During the appointment the client’s debts with the bailiffs and HMRC were waived under the grounds of vulnerability. Caseworker called the landlord they clarified the actual terms of the order, which the client agreed had been misunderstood. An appointment was booked at our Council Tax Surgery and a Help to Claim appointment to start a Universal Credit and PIP claims. The Caseworker completed the court forms to explain the client’s efforts to pay, the misunderstanding and the probable misrepresentation on the Explain the outcomes achieved for the client: order of the intentions of the court, asking for the eviction to be cancelled Based on advice and support given, client is now in receipt of Universal Credit, Council Tax Reduction, has and an alternative order substituted on terms of full rent. applied for Thames Water Sure Plus, has support in place to help with paperwork in the future, and has decided to apply for a Debt Relief Order. The client was also advised on the process to secure an emergency Mentally client advised that due to the help and support they have had received from Bromley Well, they are hearing. feeling much better about their situation and much more positive about the future now that they have a plan with a way forward. Explain the outcomes achieved for the client Client advised that they had not even been able to open any paperwork previously and now felt much more The Court agreed with the case made and eviction was cancelled and confident about their ability to deal with things and cope. Client said that it felt as if a huge weight had been lifted. homelessness prevented and the client given a more affordable payment arrangement of rent/arrears. Supporting health, wellbeing and independence
Recommend
More recommend
