Accountable Care Collaborative Performance Improvement Advisory - - PowerPoint PPT Presentation

▶
accountable care collaborative
SMART_READER_LITE
LIVE PREVIEW

Accountable Care Collaborative Performance Improvement Advisory - - PowerPoint PPT Presentation

Sep 15, 2022 483 likes •669 views

Member Engagement and the Accountable Care Collaborative Performance Improvement Advisory Committee December 20, 2017 1 Our Mission Improving health care access and outcomes for the people we serve while demonstrating sound stewardship of

slide-1
SLIDE 1

Member Engagement and the Accountable Care Collaborative

Performance Improvement Advisory Committee

December 20, 2017

1

slide-2
SLIDE 2

Our Mission

Improving health care access and

  • utcomes for the people we serve

while demonstrating sound stewardship of financial resources

2

slide-3
SLIDE 3

Objectives

  • Provide an overview of the HIOL’s process to

develop recommendations.

  • Review and discuss HIOL’s member engagement

recommendations for the ACC.

3

slide-4
SLIDE 4

Key Questions

  • How well do the recommendations build a

comprehensive framework for member engagement?

➢ What recommendations are missing?

  • What are implementation recommendations for

Phase II?

4

slide-5
SLIDE 5

Objectives

  • Provide an overview of the HIOL’s process to

develop recommendations.

  • Review and discuss HIOL’s member engagement

recommendations for the ACC.

5

slide-6
SLIDE 6

Development Process

  • Winter 2017: Initiated work around member

engagement.

➢ Each RCCO and the Department shared their respective

approaches.

  • Summer 2017: Identified as a key topic area in the

HSAG report.

➢ HIOL reviewed and compared HSAG, RCCO, and

Department findings to develop seven recommendations.

6

slide-7
SLIDE 7

Development Process

  • October 2017: Presented recommendations to the

Department’s Member Experience Advisory Council.

➢ HIOL incorporated findings from the member council

into the recommendations.

  • November 2017: Officially approved

recommendations.

7

slide-8
SLIDE 8

Objectives

  • Provide an overview of the HIOL’s process to

develop recommendations.

  • Review and discuss HIOL’s member engagement

recommendations for the ACC.

8

slide-9
SLIDE 9

Member Engagement Recommendations

  • 1. Establish a standard framework

for member engagement.

9

slide-10
SLIDE 10

Member Engagement Recommendations

  • 2. Leverage and build community

partners.

10

slide-11
SLIDE 11

Member Engagement Recommendations

  • 3. Utilize mixed-methods

approaches to holistically understand members’ experience.

11

slide-12
SLIDE 12

Member Engagement Recommendations

  • 4. Treat members as partners and

advocates in this work.

12

slide-13
SLIDE 13

Member Engagement Recommendations

  • 5. Engage with diverse member

populations.

13

slide-14
SLIDE 14

Member Engagement Recommendations

  • 6. Create and implement provider

education and engagement strategies.

14

slide-15
SLIDE 15

Member Engagement Recommendations

  • 7. Leverage technology and social

media platforms.

15

slide-16
SLIDE 16

Discussion

  • How well do the recommendations build a

comprehensive framework for member engagement?

➢ What recommendations are missing?

  • What are implementation recommendations for

Phase II?

16

slide-17
SLIDE 17

Contact Information

17

Elisabeth Arenales // HIOL Co-Chair earenales@cclponline.org David Keller // HIOL Co-Chair david.keller@childrenscolorado.org