Accountability the obligation to report, explain or justify - - PowerPoint PPT Presentation

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Accountability the obligation to report, explain or justify - - PowerPoint PPT Presentation

Accountability the obligation to report, explain or justify something Personal Accountability A personal choice to rise above ones circumstances and demonstrate the ownership necessary for achieving desired results to See It,


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Accountability

Personal Accountability

  • “A personal choice to rise

above one’s circumstances and demonstrate the ownership necessary for achieving desired results—to See It, Own It, Solve It and Do It.”

Connors, Smith & Hickman in The Oz Principle

“the obligation to report, explain or justify something”

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Accountability

Above the Line: See It, Own It, Solve It, Do It Below the Line: The Blame Game

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Below the Line

  • Making excuses is so much

easier than accepting responsibility

  • Recognize when you’re

below the line

  • I am the victim attitude
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Common Stages of the Victim Cycle Below the Line

  • Ignore/Deny
  • It’s Not My Job
  • Finger Pointing
  • Confusion/Tell Me

What to Do

  • Cover Your Tail
  • Wait and See
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Watch Video

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Challenges We Face

  • Short Staffed
  • Quality Employee
  • Difficult Family Members / Patients
  • CMS Reimbursement
  • Survey Team
  • ZPIC / RAC / MAC Audits
  • Low Census
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( Above the Line)

ACCOUNTABILITY

Success Failure

Victimization

(Below the Line)

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4 Steps to Accountability

See It – Acknowledge the Problem Own It – Take Responsibility for It Solve It – Determine What I Can Do Do It – Take Action

See It Own It Solve It

Do It

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SEE IT ACTIVITY

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See It – Acknowledge the Problem

  • Get the perspective of
  • thers
  • Ask for and offer feedback
  • Be realistic
  • Be honest with yourself;

admit mistakes

  • Consider all the facts

I see your frustration, what can we do?

  • Mrs. Smith

is complaining again!

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Admit you are stuck on

  • victimization. Recognize when you

may fall back below the line.

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Own It – Take Responsibility for It

  • Be personally invested
  • Ask how I contributed
  • Answer for personal

commitments

  • Act on feedback
  • Align my work with the

results the organization is trying to achieve

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Wh Why do we f y do we fai ail l to to own

  • wn it?

t??

We find an excuse why it is not our responsibility !

They didn’t show me how to do it!

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Solve It – Determine What I Can Do

  • Ask myself, “What

else can I do?”

  • Redefine boundaries
  • Test assumptions
  • Recognize that some

things are out of my control

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Be Professionally nimble. Constantly think: What else can I Do?

BE PROACTIVE

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What stands in the way

  • f the solution?

Obstacles

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Obstacles push us back the line below

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  • Clarify responsibilities
  • Report proactively
  • Relentlessly follow up
  • Do what I say I’ll do
  • Measure progress
  • Accepting total accountability

_______________________________________

Do It – Take Action

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DO IT ACTIVITY

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Joint Accountability

  • Organizational results

come from collective, not individual, activity

  • When everyone is

accountable for achieving

  • rganizational

results, and not just doing their job, the right things tend to happen

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Joint Accountability

  • Training everyone at every level
  • Coaching accountability
  • Asking Above the Line questions
  • Rewarding accountability
  • Holding people accountable
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So, how do we take this back to our professional and personal situations / problems?

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First and Foremost:

LEAD ABOVE THE LINE!!

Walk the talk !