about care and support in prevention Protected Learning Time Event - - PowerPoint PPT Presentation

The role of information and advice about care and support in prevention

Protected Learning Time Event for the Non-Clinical Primary Care Workforce – Horley, 26 September 2019

Siobhán Abernethy, Information, Advice and Engagement Lead, Adult Social Care

Purpose

• Highlight role information and advice plays in wider

prevention and how information should be seen as a service in its own right

• Raise profile with health professionals
• Update group on information and advice strategy and local

action plans

• Share key resources to help information and signposting
• Remind professionals of NHS Accessible Information

Standard requirements

• Seek support to improving the offer and embed

information and signposting in prevention work and within integrated care pathways

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Finding information and advice about care and support is a challenge for our residents

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Good information and advice can prevent or delay people’s care needs and improve their wellbeing and independence

Strategic direction

• Surrey County Council working together with its

partners to improve information and advice about care and support locally

• Care Act 2014 defines our legal requirements (see appendix 1

for detail)

• System-wide, countywide information and advice strategy

endorsed by Health and Wellbeing Board

• Focus on health settings, based on residents’ feedback and

expectations

• Surrey Community Vision for 2030 features the priority -

“Everyone gets the health and social care support and information they need at the right time and place”

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Surrey’s information and advice strategy 2016-2020

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Maintain an effective public information service and deliver impactful public awareness campaigns Develop area-based local action plans to improve information and advice in health settings, and greater access to community support Work with key agencies to commission and deliver quality information and effective signposting that represents value for money Deliver opportunities to increase resident self service and self care using digital channels to support people's wellbeing whilst managing demand on services

Local priorities

• 1. Residents receive consistent, clear and accurate information
• n care and support.
• 2. Information and advice forms part of broader area level

strategies, is treated as a service in its own right, is included in health and social care pathways, and complies with the NHS Accessible Information Standard.

• 3. Processes are developed to share information and best

practice to ensure accurate information and signposting between organisations.

• 4. Information and advice as a topic is embedded in joint

staff training.

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Local priorities

• 5. Behavioural change is encouraged to promote local support

and access to non-statutory services.

• 6. Local and national campaigns on care and support and public

health are supported and joined up.

• 7. A consistent social prescribing referral process is adopted.
• 8. Feedback is gathered to build evidence and improve

information and advice service provision.

• 9. The commissioning approach to information and advice

services is reviewed and a consistent and proportionate monitoring tool is developed for organisations to review the effectiveness and monitor impact.

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Local action plans

• In each clinical commissioning group area members of the

Information and Engagement team are leading on developing local action plans with partners

• System wide change including NHS, local councils, Surrey

County Council, care providers, voluntary, community and faith sector and residents

• Looking at short term realistic objectives as well as

longer term vision

• All areas committed and implementing plans

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Web-based signposting resource

• 80% of residents expect to find out information about care

and support from GPs

• Highlighted to Health and Wellbeing Board how poor

information / lack of information can impact on residents

• Developed www.surreycc.gov.uk/careinformationresources
• Draft shared with GPs, GP network co-ordinators and

Primary Liaison managers

• Positive feedback:

“It is a very comprehensive guide that I as a GP and other health care professionals would find very useful. It combines all the relevant information that would be easily accessible. I can not think of adding any more information to this guide at this point. Thumbs up from me!”

• Helpful to add as a favourite/bookmark to support

people to signpost effectively

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Key digital resources

• Surrey Information Point
• central directory of community support to help residents

stay independent

• Healthy Surrey – relaunching in October with emphasis on self

care, apps, referrals to lifestyle services and essential health information

• Carers digital resources – free access code for local residents
• DGTL3562

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• All NHS and publicly funded ASC providers, and IT

suppliers to those organisations, have been required to comply from 31 July 2016

• Legislation:

– Section 250 of the Health and Social Care Act 2012 – Equalities Act 2010 – Care Act 2014

• Monitoring and compliance:

– Care Quality Commission (CQC) – Commissioning assurances e.g. contract reviews – Healthwatch Surrey Enter and View visits

The NHS Accessible Information (NHS AIS) Standard

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Five key steps staff must follow

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• Could GPs and practice staff commit to improving

information and advice about care and support, seeing it as an intervention in its own right?

• Could you consider how you embed information and

signposting within care pathways?

• Who leads on information and signposting in your
• rganisation?
• Have you asked patients do they have the information

they need to make choices about care and support or improve their health and wellbeing?

• Could you embed key resources in training materials for

staff?

• Are you implementing the NHS AIS requirements in

your organisation?

Questions to consider

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Contact Details

• Siobhan Abernethy, Information, Advice and Engagement

Lead, Adult Social Care, Surrey County Council siobhan.abernethy@surreycc.gov.uk Tel: 01483 517257

Thank you for your time

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Appendix 1 - Care Act: What kind of information and advice?

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Clause 4 of the Care Act 2014 sets out the areas where we must provide information and advice, specifically:

• What types of care and support are available – eg specialised

dementia care, befriending services, reablement, personal assistance, residential care, etc

• The range of care and support services available to local people,

ie what local providers offer certain types of services

• What processes local people need to use to get the care and

support that is available

• How people can raise concerns about the safety or wellbeing of

someone who has care and support needs

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• Available housing and housing related support options for those with care and

support needs

• Effective treatment and support for health conditions, including continuing health

care arrangements

• Availability and quality of health services
• Availability of services that may help people remain independent for longer such as

home improvement agencies, handyman or maintenance services

• Availability of befriending services and other services to prevent social isolation
• Availability of intermediate care entitlements such as aids and adaptations
• Eligibility and applying for benefits and other types of benefits
• Availability of employment support for disabled adults
• Children’s social care services and transition
• Availability of carers’ services and benefits
• Sources of independent information, advice and advocacy
• The Court of Protection, power of attorney and becoming a Deputy
• Raise awareness of the need to plan for future care costs
• Practical help with planning to meet future or current care costs
• Accessible ways and support to help people understand the different types of abuse

and its prevention.

Appendix 1 - Care Act: The detail of information and advice