A quick introduction to performance reporting 1
Strategic Plan Hierarchy 2
Strategy “Owners” and “Collaborators” 3
Strategy “Owners” and Objective “Owners” 4
Illustrative Example of Objective Timelines 5
F.3.03 Consolidate telecommunication and network equipment SCV Water Objective Owner 2 CP Cris Perez Collaborators Jeff Herbert JH Description Start Date Evaluate solutions relative to organizational infrastructure and 12/1/19 deploy technology to resolve and consolidate telecommunication needs. End Date Analysis October 2019 6/30/21 Milestones Recommendations October 2019 Create Ad Hoc Working Group SCV Water | 12/18/19 - 6/30/21 Select Telecommunication System SCV Water | 4/2/20 - 6/30/20 Strategies F.3 -- Implement integrated technology and applicatio … SCV Water Gantt Chart 2019 2020 2021 Q4 19 Q1 20 Q2 20 Q3 20 Q4 20 Q1 21 Q2 21 Name SCV Water F.3.03 Consolidate telecommunication and network equipment Create Ad Hoc Working Group Select Telecommunication System SCV Water October 2019 Report ClearPoint Briefing Book Generated 11/19/2019 5:06:12 pm, Page 1
Measures of Progress SCV Water Goal KPI Description Charts Goal “A”: Customer/Community A complaint log is maintained by (Goal A) 1. Complaint log Count of number of Customer Service to document statistics non-outage Implement policies supporting the customer concerns and their complaints by social, quality of life, and outcomes. A quarterly internal month environmental values of review of the log will occur and the community. 28 0 summarized for mention to the 9 9 9 0 0 0 1 1 1 2 2 2 Board. 0 0 0 0 0 0 2 2 2 2 2 2 r r h y y y e e l r c a u b b a r M J m m a u M n e e a t v p J o e N S Actual Target The average time it takes to close (Goal A) 2. The length of time it takes to resolve customer a customer issue from the time it is received. issues … 0 0 0 0 1 2 2 2 2 2 0 0 0 0 0 0 2 2 2 2 2 2 r l r y y y e i e r b r p l r a u b a o A o u J u t t c n n c a a O O J J Actual Target The count of all unscheduled, (Goal A) 3. Number of emergency shut-offs during the unscheduled emergency shut- reporting period. offs and scheduled shut-offs … 0 0 0 0 1 2 2 2 2 2 0 0 0 0 0 0 2 2 2 2 2 2 r l r e y i y e y r b r p l r a u b a o A u J o u t n t n c c a a O O J J Actual Target (Goal A) 4. Stakeholder awareness of water issues affecting ratepayers and SCV Water … 0 0 0 0 1 2 2 2 2 2 0 0 0 0 0 0 2 2 2 2 2 2 r l r e y i y y r e r l r b p u b a a o A u J o u t n t n c c O a a O J J Actual Target (Goal A) 5. Level of public awareness of available water saving rebates and programs … 0 0 0 0 1 2 2 2 2 2 0 0 0 0 0 0 2 2 2 2 2 2 r l r e y i y y r e r l r b p u b a a o A J o u u t n t n c c O a a O J J Actual Target SCV Water November 2019 Report ClearPoint Briefing Book Generated 11/19/2019 6:09:20 pm, Page 1
Goal KPI Description Charts (Goal A) 6. Public awareness and opinion of SCV Water, the services it provides and its role in the community … 0 0 0 0 1 2 2 2 2 2 0 0 0 0 0 0 2 2 2 2 2 2 r l r e y i y e y r b r p l r a u b a o A u J o u t n t n c c a a O O J J Actual Target (Goal A) 7. Level of active participation in organizations by SCV Water Directors and staff … 0 0 0 0 1 2 2 2 2 2 0 0 0 0 0 0 2 2 2 2 2 2 r l r e y i y e y r b r p l r a u b a o A u J o u t n t n c c a a O O J J Actual Target (Goal A) 8. Diversity of organization memberships … 0 0 0 0 1 2 2 2 2 2 0 0 0 0 0 0 2 2 2 2 2 2 r l r e y i y y r e r l r b p u b a a o A u J o u t n t n c c O a a O J J Actual Target Goal “B”: Infrastructure Reliability Target: 95% confidence level (Goal B) 1. Sufficient water storage and put-and-take Implement, operate, and maintain capacity to ensure water water infrastructure to ensure banking program success in sustainable water service meeting annual demands provision. … 0 0 0 0 1 2 2 2 2 2 0 0 0 0 0 0 2 2 2 2 2 2 r l r e y i y y r e r l r b p u b a a o A J o u u t n t n c c O a a O J J Actual Target Budget vs actual expenditure to (Goal B) 2. Annual Major Capital Improvement evaluate progress, project management, and timing of bond Program (CIP) actual expenditures against planned issues … 0 0 0 0 1 2 2 2 2 2 0 0 0 0 0 0 2 2 2 2 2 2 r l r y y y e i e r b r p l r a u b a o A o u J u t t c n n c a a O O J J Actual Target SCV Water November 2019 Report ClearPoint Briefing Book Generated 11/19/2019 6:09:20 pm, Page 2
Goal KPI Description Charts (Goal B) 3. Progress of the Pipeline Inspection Program … 0 0 0 0 1 2 2 2 2 2 0 0 0 0 0 0 2 2 2 2 2 2 r l r e y i y e y r b r p l r a u b a o A u J o u t n t n c c a a O O J J Actual Target (Goal B) 4. Progress to develop and implement an Asset Management Program … 0 0 0 0 1 2 2 2 2 2 0 0 0 0 0 0 2 2 2 2 2 2 r l r e y i y y r e r l r b p u b a a o A u J o u t n t n c c O a a O J J Actual Target (Goal B) 5. Number and Proportion of service line leaks to service connections and mainline volume of service leaks and main breaks breaks to miles of mainline. … 0 0 0 0 1 2 2 2 2 2 0 0 0 0 0 0 2 2 2 2 2 2 r l r e y i y y r e r l r b p u b a a o A u J o u t n t n c c O a a O J J Actual Target Proportion of services lines (Goal B) 6. Service line replaced vs number of service line replacement progresss leaks … 0 0 0 0 1 2 2 2 2 2 0 0 0 0 0 0 2 2 2 2 2 2 r l r e y i y y r e r l r b p u b a a o A J o u u t n t n c c O a a O J J Actual Target Proportion of valves exercised vs (Goal B) 7. Number of valves exercised number of valves in the system … 0 0 0 0 1 2 2 2 2 2 0 0 0 0 0 0 2 2 2 2 2 2 r l r y y y e i e r b r p l r a u b a o A o u J u t t c n n c a a O O J J Actual Target SCV Water November 2019 Report ClearPoint Briefing Book Generated 11/19/2019 6:09:20 pm, Page 3
Goal KPI Description Charts Proportion of dead-ends flushed (Goal B) 8. Number of dead- compared to number of dead-ends end areas flushed in the system … 0 0 0 0 1 2 2 2 2 2 0 0 0 0 0 0 2 2 2 2 2 2 r l r e y i y e y r b r p l r a u b a o A u J o u t n t n c c a a O O J J Actual Target (Goal B) 9. Number of meters Proportion of meterrs replaced compared to number planned at replaced compared to planned the beginning of each FY. … 0 0 0 0 1 2 2 2 2 2 0 0 0 0 0 0 2 2 2 2 2 2 r l r e y i y y r e r l r b p u b a a o A u J o u t n t n c c O a a O J J Actual Target Goal “C”: Water Supply & Resource (Goal C) 1. Average year Sustainability water supply exceeds ten- year projected water demand Implement water supply programs to ensure the service area has reliable and sustainable supplies … 0 0 0 0 1 of water. 2 2 2 2 2 0 0 0 0 0 0 2 2 2 2 2 2 r l r e y i y y r e r l r b p u b a a o A J o u u t n t n c c O a a O J J Actual Target (Goal C) 2. Compliance with state requirements (SBX 7-7, SB 60 and AB 2668) to impove urban water-use efficiency … 0 0 0 0 1 2 2 2 2 2 0 0 0 0 0 0 2 2 2 2 2 2 r l r y y y e i e r b r p l r a u b a o A o u J u t t c n n c a a O O J J Actual Target SCV Water November 2019 Report ClearPoint Briefing Book Generated 11/19/2019 6:09:20 pm, Page 4
Goal KPI Description Charts (Goal C) 3. Maintain use of groundwater supplies consisent with the groundwater basin operating plan and UWMP … 0 0 0 0 1 2 2 2 2 2 0 0 0 0 0 0 2 2 2 2 2 2 r l r e y i y e y r b r p l r a u b a o A u J o u t n t n c c a a O O J J Actual Target (Goal C) 4. SWP supply reliability consistent with the SWP Delivery Capability Report and the UWMP … 0 0 0 0 1 2 2 2 2 2 0 0 0 0 0 0 2 2 2 2 2 2 r l r e y i y y r e r l r b p u b a a o A u J o u t n t n c c O a a O J J Actual Target (Goal C) 5. Monthly monitoring of production and consumption compared to historic months … 0 0 0 0 1 2 2 2 2 2 0 0 0 0 0 0 2 2 2 2 2 2 r l r e y i y y r e r l r b p u b a a o A J o u u t n t n c c O a a O J J Actual Target (Goal C) 6. Monthly monitoring of water loss … 0 0 0 0 1 2 2 2 2 2 0 0 0 0 0 0 2 2 2 2 2 2 r l r y y y e i e r b r p l r a u b a o A o u J u t t c n n c a a O O J J Actual Target SCV Water November 2019 Report ClearPoint Briefing Book Generated 11/19/2019 6:09:20 pm, Page 5
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