A Collective Voice and Vision: Charlotte Mecklenburg Library - - PowerPoint PPT Presentation

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A Collective Voice and Vision: Charlotte Mecklenburg Library - - PowerPoint PPT Presentation

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A Collective Voice and Vision: Charlotte Mecklenburg Library Staff Needs Assessment Anthony Chow The University of North Carolina at Greensboro (UNCG) Seth Ervin, Tom Cole, Michael Wozniak, Beatriz Guevara, Bethany Scott Charlotte

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A Collective Voice and Vision:

Charlotte Mecklenburg Library Staff Needs Assessment

Anthony Chow The University of North Carolina at Greensboro (UNCG) Seth Ervin, Tom Cole, Michael Wozniak, Beatriz Guevara, Bethany Scott Charlotte Mecklenburg Library (CML)

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Overview

 Background  Process  Perspectives  Our Story  Preparing for the Future

2013 NCLA Biennial Conference, Winston Salem, NC 2 of 22

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Background

 CML Budget Cuts (2010)  Strategic Planning Re-visioning Process  Inside-Out Approach  Consultant tasked with building internal

capacity of CML

 12 Staff Members tasked with facilitating

five staff forums and four staff focus group within the Library System.

2013 NCLA Biennial Conference, Winston Salem, NC 3 of 22

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Setting Future Goals = Strategic Planning

County Library

Community State/National

2013 NCLA Biennial Conference, Winston Salem, NC 4 of 22

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Librarian Patrons Library Goals

Setting Future Goals = Strategic Planning

2013 NCLA Biennial Conference, Winston Salem, NC 5 of 22

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Librarian Patrons Library Goals

Setting Future Goals = Strategic Planning

What Do I think?

2013 NCLA Biennial Conference, Winston Salem, NC 6 of 22

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Internal Needs Assessment

 Four Focus Groups  Five Staff Forums (open invite)  Online Survey

2013 NCLA Biennial Conference, Winston Salem, NC 7 of 22

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Perspectives

Library SWOT’s

Staff perspective Community Perspective

2013 NCLA Biennial Conference, Winston Salem, NC 8 of 22

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Staff Input

 Administration wanted to know what staff

thought

 Focus Group Questions were developed  Logistical Challenges

 Staff Training and Facilitators

 See Handout 1

2013 NCLA Biennial Conference, Winston Salem, NC 9 of 22

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Data Triangulation and Valid Knowledge

  • 1. When you think about the last few years and

the challenges that have faced the library, and

  • ur steps toward recovery, what is the one thing

that you are particularly proud of? This can be personally, for a location or service, or for the system as a whole.

 Focus Group 1  Focus Group 2  Focus Group 3  Focus Group 4  Five Community Forums

2013 NCLA Biennial Conference, Winston Salem, NC 10 of 22

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Coding Sheet

 See Coding Sheet

Theme F1 F2 F3 FT Totals % Increased Support, Collaboration, Centralization (ISCC) 1 7 1 5 14 37% Self-Sufficiency (SS) 3 4 2 1 10 26% Provision of Services (PS) 2 2 2 1 7 18% Community Support (CS) 1 1 1 1 4 11% Libraries Higher Priority (LHP) 1 1 3%

Serving Seniors (SS)

1 1 3%

Workforce Development (WD)

1 1 3% Total 38 Mean 5.4 14%

2013 NCLA Biennial Conference, Winston Salem, NC 11 of 22

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37% 26% 18% 10% 3% 3% 3%

What Staff Are Proud Of

Increased Support, Collaboration, Centralization (ISCC) Self-Sufficiency (SS) Provision of Services (PS) Community Support (CS) Libraries Higher Priority (LHP) Serving Seniors (SS) Workforce Development (WD)

2013 NCLA Biennial Conference, Winston Salem, NC 12 of 22

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Results of Staff Focus Groups

 Strengths

1.

Organizational leadership and performance

2.

Premium on both staff and patron-centered services that are diverse, customer-

  • riented, and

innovative

2013 NCLA Biennial Conference, Winston Salem, NC 13 of 22

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Areas of Improvement

53% 31% 16%

What are the library's opportunities for improvement?

Organizational Communication and Training (OCT) Marketing and Operational Resources and Technologies (MORT) Partnerships and Community Collaboration (PCC)

2013 NCLA Biennial Conference, Winston Salem, NC 14 of 22

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Our Story – Results and Solutions

  • Pride in Working for the Library

System among Staff

  • Concerns over lack of
  • rganized training opportunities

within the system

  • Concerns with

communications on a system level

  • Frustration with lack of

recognition and rewards for staff.

2013 NCLA Biennial Conference, Winston Salem, NC 15 of 22

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Phase 2: Staff Forums and Staff Survey

Staff Forums (n=5) – See Handout 2

 Focus Groups were “invite” only  Forums are open to all  Preliminary version of Strategic Plan was

rolled out

 One hour for forum, one hour for

administrator discussion Staff Survey (n=204) – See Handout 3

2013 NCLA Biennial Conference, Winston Salem, NC 16 of 22

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Staff Survey

 Survey Monkey

 Administration had real-time results to data

  • nly (not open-ended responses)

 Anonymous and Confidential  Measure of work climate (Gallup’s 12

Questions)

 Open ended priorities

 Qualitative Factor Analysis

 Thanks Amy Wyckoff and Barbara Gwynn!  See Coding Sheet

2013 NCLA Biennial Conference, Winston Salem, NC 17 of 22

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Staff Priorities (n=129)

14 18 24 31 33 37 50 50 58 59 86 89 10 20 30 40 50 60 70 80 90 100 FUNDING AND COUNTY CONCERNS WORKFORCE DEVELOPMENT MORE HOURS/BRANCHES BUILDING ISSUES/SAFETY AND SECURITY OUTREACH/PARTNERSHIPS RELEVANCE COLLECTION STAFFING/HR ISSUES STAFF TRAINING MARKETING AND COMMUNICATION PROGRAMMING TECHNOLOGY Number of Responses

Strategic plans can only have 5-7 high priority goals to focus on. Please give us your top five highest priority goals you feel CML needs to concentrate on in the next few years. 2013 NCLA Biennial Conference, Winston Salem, NC 18 of 22

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Our Story – Results and Solutions

Solutions

  • Hiring a new Trainer

Coordinator to organize a new training regiment for staff

  • Development of new

communication features over the Intranet to help resolve discrepancies in communication.

  • New push to emphasize

Rewards and Recognition for staff success.

14 18 24 31 33 37 50 50 58 59 86 89 20 40 60 80 100 FUNDING AND COUNTY CONCERNS WORKFORCE DEVELOPMENT MORE HOURS/BRANCHES BUILDING ISSUES/SAFETY AND… OUTREACH/PARTNERSHIPS RELEVANCE COLLECTION STAFFING/HR ISSUES STAFF TRAINING MARKETING AND COMMUNICATION PROGRAMMING TECHNOLOGY Number of Responses

Strategic plans can only have 5-7 high priority goals to focus on. Please give us your top five highest priority goals you feel CML needs to concentrate on in the next few years. 2013 NCLA Biennial Conference, Winston Salem, NC 19 of 22

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Preparing for the Future – Our Success is Our Success

Strategic Planning is at least half consensus building

  • To get the right answers you have to ask the right questions
  • You can NEVER please everyone
  • You can provide a forum and voice however for understanding

needs

  • Staff are successful, your organization will be successful
  • Libraries are rapidly changing, staff need more support, training,

and channels of communication than ever.

2013 NCLA Biennial Conference, Winston Salem, NC 20 of 22

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Open Panel Discussion

 Final thoughts  Resources: See Anthony Chow blog

 Handouts and copy of these slides  http://anthonyschow.wordpress.com/resea

rch/presentations/ncla-2013/

 Q & A

2013 NCLA Biennial Conference, Winston Salem, NC 21 of 22

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Thank You!

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