A career in telehealth? What, how and why? HISA - Melbourne April - - PowerPoint PPT Presentation

A career in telehealth? What, how and why?

HISA - Melbourne April 27th 2017 Susan Jury Peter MacCallum Cancer Centre

Overview

• 1. How lucky are we?! (or are we?)
• 2. Finding a role in telehealth
• 3. Securing a place for telehealth
• 4. Some skills I think are useful

A career in telehealth?

1) How lucky are we?!! Telehealth is the current GOLDEN CHILD

• f health reform –
• Gaining momentum (esp in Vic)
• Widespread introduction Statewide
• Strategic priorities (Org, State, Fed)
• Care closer to home,
• Efficiencies, etc
• Consumer centric
• We have the chance to

MAKE A DIFFERENCE!

A career in telehealth?

2) Telehealth might not be for everyone Widespread integration

• f

consumer-centric telehealth is largely uncharted – we get to lead the way but first we have to FIND OUR FEET

• Largely unknown, trial & error
• Can take longer than we, or our managers or funders,

expect or hope for

• Often short term & grant funding – unpredictable

A career in telehealth?

3) So is it for you? We have a chance to lead the way We have a chance to MAKE A DIFFERENCE We are at THE BEGINNING OF THE FUTURE…. Are you up for the….. ?

How did I find myself in telehealth?

Just one path of many at this conference and beyond

• 1. Primary Care Liaison, new Medicare funding – an
• pportunity
• 2. I had a great influencer and support - AJK
• 3. Secured philanthropic funding - for 3 years
• 4. Good luck and timing

How did I secure myself in telehealth?

• 1. Grad Cert eHealthcare

(already had an MPH in Program Evaluation)

• 2. Barry Novy; Toastmasters
• 3. I had a great mentor & support (again)
• 4. Opportunities – 3 x educational programs etc (timing)
• 1. Books (in theory….)

If only I’d read more of these wonderful books!

The social dynamics and emotions of people [in change efforts] Attila the Hun’s campfire chats to his chieftains on leadership qualities Full of practical gems on being more effective & efficient in professional and personal life a.k.a. the Pareto principle - roughly 80% of the effects come from 20%

• f the causes

Practical and useful project management basics, templates etc

As well as - securing telehealth itself

Telehealth is appealing and ‘trendy’,

• State and Federal strategic priorities – health, regional, equity
• Potential for cost savings
• Consumer focused, ‘feel good’ etc

but still ‘has to be funded’ – typically still contract

• r project based roles.

This is challenging for telehealth and challenging for us – the implementers – career and ‘project’ uncertainty and makes us often shorter-term goal focused.

Keeping telehealth on the radar

• 1. Understand and speak the language of your audience
• 2. Measure and evaluate (according to your audience)

(NB May 12 community of practice evaluation workshop)

• 3. Report (it’s a ‘gift’)
• 4. Present, publish, share. The ‘sales pitch’ – to everyone

and anyone

• 5. Build your telehealth advocacy and campaign team

My experience to date in two health services

The Royal Children's Hospital 1. More gradual and organic

• Retrospective adjusting

(processes and people)

2. Main model – patients to their home 3. I had a permanent on-going position... Peter MacCallum Cancer Centre 1. “I want it all and I want it NOW”…

• “Performance anxiety” – the

match between a commitment to widespread integration of telehealth and short term funded project deliverables

2. Main model – to regional health services 3. I am on a short term contract!

What would (therefore, will) I do differently?

• 1. Read and act on more of those wonderful books
• 2. Try not to under-estimate the time needed
• 3. Spend more time defining and building a strong team from
• utset
• Including people with good attention to detail

(e.g. help compensate for my weaknesses!)

• Improvement team, ICT, training, LOTS OF EXISTING SKILLS
• 4. Take time to step back, maintain focus and prioritise

I guess life is a work-in-progress….

Finally, some skills I think are useful

for a ‘career in (telehealth)’

Change and improvement processes

IHI / study / Personal reading

Engaging and communicating Leadership, advocacy & confidence to convey a vision – building a team

Practice & experience, mentoring, coaching (EAP?)

Evaluation skills

Post grad study?

Writing

Post grad study? Online courses...

Patience, and attention to detail

Meditation…?

Flexibility

Yoga...?

….?

EXPERIENCE…..!

FOOT note:

According to Nova (it must be true….) You can find out your ancestors origins from the shape of your feet… Additionally:

• A Long second toe = leadership qualities. You need to be in charge.
• Last joint of third toe at an angle: You have the natural ability to deceive, as well as the

propensity to be misunderstood. Frequently to be found in spies.

• Extra-small little toe: Denotes a childlike nature, with playful sense of fun.
• Second toe on left foot leaning towards big toe suggest a sentimental, nostalgic nature.

Shared by Hollywood actor Reece Witherspoon.

• Little toe pointing at an angle = unconventional nature. Being able to waggle your little

toe indicates restlessness and a need for constant change. Who knew that your toes held so much meaning?! http://www.nova969.com.au/best-web/find-out-your-ancestors-origins-shape-your-feet

Telehealth Victoria COP (Community of Practice) – sign up http://tinyurl.com/telehealthvic Susan Jury Peter MacCallum Cancer Centre m 0407245377 / susan.jury@petermac.org