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6 Techniques to Manage a Toxic Team Member Catherine Wilson & - - PowerPoint PPT Presentation
6 Techniques to Manage a Toxic Team Member Catherine Wilson & - - PowerPoint PPT Presentation
6 Techniques to Manage a Toxic Team Member Catherine Wilson & Rachel Lamsley Director of Legal Services & Senior Employment Law Adviser Excellent client High quality satisfaction 17,500+ UK Fixed fee employers 1-1 relationships
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Agenda
Recruitment Short Service Employees Informal Action Disciplinary Action Performance Management Settlement Agreements
1 2 3 4 5 6
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Toxic Team Members – Who are They in Your Business?
THE MOANER THE TIME WASTER THE RULE BREAKER THE GOSSIPER THE SHIRKER THE BULLY
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The Challenges The Challenges Time Money
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Technique 1 – Getting Recruitment Right
Plan Prepare Question Compare
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Technique 2 – Making the Most of Short Service Options
Automatic unfair dismissal Check contract & handbook Protected characteristics
Things to Consider:
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Empower Managers
Meetings
Technique 3 – Taking Informal Action
Memos
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Technique 4 – Disciplinary Action
Investigate Formal Hearing Outcome Appeal
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Technique 5 – Performance Management Informal Action Performance Improvement Plan Formal Warnings Appeal
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Technique 6 – Settlement Agreements Financial incentive or other consideration Waive rights to bring a claim Legal Advice
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Top Tips
Get recruitment right! Engage with staff Train managers Deal with things quickly Clear handbook & policies Red flags
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