29/11/16 Turning Things Around VASA is undergoing a transformation! Implemented what residents and funders do want from us . Turning from an organisation that offers volunteer brokerage and support services to one that has taken into consideration the needs of the district’s residents. Overview & Scrutiny Meeting 30 November 2016 What Have We Done? What Have We Done? We’ve listened and we’re re -aligning the way in which we work Made some internal changes: • Looked carefully at possible provision of needed services • Carer respite – back to work • Encouraging independence of Hospital Coffee shop and iLEAP • Volunteer recruitment to support smaller organisations/services • Reviewed Community Transport service Our Vision Our Vision • Community activities to overcome loneliness and isolation • Recruited a lot of new volunteers A community A community • Lunch clubs, singing for fun, knit and natter led district • Updated all policies/procedures and handbooks led district • Benches for the elderly • Implementing training for all staff and volunteers • Sharing knowledge to support small community groups • Ensuring transitioning of Volunteer Brokerage and Support Services • Better use of green spaces • Building networks and partnerships – Wellesbourne, Age UK, Springfield MIND, CAB Putting the back into communities What Have We Done? Where are we up to? • Developing new direction Community Transport • Sharpened up our image • Built a website at NO cost • We’ve been through a review – volunteer led service • We’ve evaluated how the volunteer drivers feel • We’re implementing the findings i.e. financial and training needs Our Vision Our Vision • We’re looking at admin fees – membership fees? A community A community • We’re moving into Globe House in Alcester led district led district • We’re taking on 30 voluntary drivers and 6 office staff from WRCC - rural inclusion for c7500 journeys per year • Recruited a lot of new office and driving volunteers • In talks with W. Midlands Transport about setting up services Now we have an image! 1
29/11/16 Community Transport Community Transport Agreed Disagreed No difference or not answered Yes No Not sure or not answered The volunteer felt their role made a difference to the service users. 96% 4% Did the volunteer feel that VASA should be offering further 26% 37% 37% training? The volunteer had a greater feeling of engagement in their 81% Our Vision 19% community. A community The volunteer felt they had learnt new skills or gained experience 47% 9% 44% led district through their role. Could the service be improved? 39% 11% 51% The volunteer had an increased understanding of the difficulties faced 96% 4% by the service users. Would the volunteer recommend volunteering to others? 89% 11% The volunteer felt that their own health and feeling of wellbeing had 70% 7% 23% improved since volunteering. Where are we up to? Where are we up to? Volunteer Recruitment & Brokerage Support & Advice Services • We still offer the service until end March 2017 • Funding for this service ends – March 2017 • A big part of our website • We will offer such services but to community groups and fledglings • Job board on our website and Do-It Our Vision • We have begun the transition of work to WCAVA eg: Dec 5 th ‘Reaching Our Vision • Service is being adjusted to suit the community groups A community A community Communities Forum’ with the Big Lottery led district led district • Now we offer volunteer recruitment within communities to help them manage • David Morgan’s contract ends – helping with transition to WCAVA • We will be working with WCAVA in 2017 community led services eg: lunch clubs, carer respite, Studley common • WCAVA brokerage to other organisations • We have great recommendations and case studies – populate website • Our focus - <£5000 • Bidford Parish – Xmas lights crowdfunding • We have a part time staff member and dedicated volunteer to assist • Lighthorne Heath Parish Council Plan – supporting Amanda Patterson • We’re recruiting for ODESSA Wilson – WCC – comic relief funding Where are we up to? Where are we up to? Support & Advice Services Support & Advice Services “I have worked with VASA for over 7 months now and am delighted with the support and guidance they have provided. • Friends of Lucy’s Mill Bridge: Helped with STC grant application, action plan, marketing, video and intros to Waitrose and owners of new marina South Warwickshire NHS Foundation Trust is developing a Health and Wellbeing Centre at • Henley Library – literacy scheme assistance Stratford Hospital; this is new territory for us and we recognise that the success of the Our Vision Our Vision Centre relies not just on what we currently provide but how we can use technology in health • Lighthorne Heath Village Hall – floor refurb via Laing O’Rourke A community A community and wellbeing in the future. led district led district • Introduced ‘The Big Bench Challenge’ to Shipston, Southam, Wellesbourne, VASA have enabled us to think differently about the people we serve, considering innovative Bidford, Bishopton, Lighthorne Heath, Studley, Long Compton – Parishes ways to design our services that are user led as opposed to IT led. Their knowledge of • Welcombe Radio – support. Podcast, governance and grants innovative consumer healthcare will undoubtedly help us improve the user experience of the • Rosebird – funding, groups and set up of grant giving trust new Centre when it opens in Spring 2017. • Stratford Rotary – setting up VASA committee for community group Thank you for your ongoing support!” development Fiona Langworthy South Warwickshire NHS Trust 2
29/11/16 Where are we up to? Where are we up to? Community Building Studley • Invited by Cllr Rickhards and Kerridge • Community Transport all across the district • Developing the Common • Alcester, Southam, Shipston, Stratford • Working with Eric Holder on Dementia Allotments • Kenilworth? • Introducing Dementia walks Our Vision Our Vision • Partnership with Art group A community A community • Wellesbourne – OSCARS in partnership VASA led district Alcester led district • Carer Respite (6 hours/day) • IT Connect – just started with 1 volunteer and 2 clients • Lunch Club • Alcester Town Council • Carers Retreat • Lunch clubs • Dementia Walks • Carer respite group • The Big Bench Challenge • New community transport office in Globe House • There is a dementia café • Wheelchair loans Where are we up to? Outcomes 2016 (March – date) Stratford Old Town • Lunch Club Volunteers attracted • Carer respite Volunteer drivers in VASA – incl WRCC Stratford upon Avon Our Vision • Wheelchair loans A community Volunteers working in VASA offices • led district Aspergers/Autism group • Rosebird Centre Volunteers VASA community groups Shipston • Carer Respite – Ellen Badger follow on Volunteers recruited for ODESSA research project • Lunch Club partnership • Wheelchair loans Organisations supported with volunteer recruitment Outcomes 2016 (March – date) Outcomes 2016 (March – date) Advice/Support Services Advice/Support Services Organisations supported (DRM Interactions) Individual Meetings In potential funding Funding support Planning support Stratford District Organisations/Groups Governance & Infrastructure 2 Legal, the balance being signposting to relevant data or organisations 3
29/11/16 Outcomes 2016 (March – date) Outcomes 2016 (March – date) Community Transport Community Transport Stratford Hospital Total Passenger journeys Warwick Hospital Health passenger journeys Birmingham Hospitals Mental Health passenger journeys GP Appointments Social Services passenger journeys Optician, Dentist, Foot Clinic Other hospital visiting TARGET FOR 16/17 Social Enterprise Who are we working with? Justin Williams – Town Trust We’re looking at social enterprises Daniel O’Donnell – Rosconn Heather Brown – Wellesbourne OSCARS • The Loft Andrew Harding – W Mids Transport Cllr Mike Gittus – Alcester • Marie Darwen – SDC This project was very successful and profitable Cllr Jacqui Harris Carol Roberts – SDC • Cllr Rolfe – Rosebird Centre It can be set up as a separate business with social Fiona Langworthy – Stratford Hospital Cllr Justin Kerridge – Studley enterprise element i.e. % of all profit to VASA. Kim Slater – WRCC Cllr Rickhards – Studley Ian Reid – Stratford Rotary • Cllr Kendall – Wellesbourne We can run it as a community venture to employ Ellen Badger - Shipston Cllr Saint – Shipton others, incentivise volunteering. Maria Fennell – SpringfieldMIND Southam Town Council Robbie & Judy – Hospital Coffee Shop Chris Wright – Alcester Town Council Phil Maundrill – Homeinstead Heidi Williams (District Nurse) – Shipston Lucy Wright – Big Lottery CAB CCG Age UK WCAVA Katie Martin – consultant Age UK Rachel Key – Tyler House In Conclusion Our third quarter indicates we’re on track for transition in 2017. VASA will be continuing to build new services and seeking new avenues to funding and additional income. We will be making changes to current services after reviewing each, to ensure longevity of the services. Thank you for your continued support. 4
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