29/11/16 Turning Things Around VASA is undergoing a transformation! - - PDF document

29/11/16 1

Overview & Scrutiny Meeting 30 November 2016

Turning Things Around

VASA is undergoing a transformation! Implemented what residents and funders do want from us. Turning from an organisation that offers volunteer brokerage and support services to one that has taken into consideration the needs of the district’s residents.

What Have We Done?

Our Vision

A community led district

We’ve listened and we’re re-aligning the way in which we work

• Looked carefully at possible provision of needed services
• Carer respite – back to work
• Volunteer recruitment to support smaller organisations/services
• Community activities to overcome loneliness and isolation
• Lunch clubs, singing for fun, knit and natter
• Benches for the elderly
• Sharing knowledge to support small community groups
• Better use of green spaces

Putting the back into communities

What Have We Done?

Our Vision

A community led district

Made some internal changes:

• Encouraging independence of Hospital Coffee shop and iLEAP
• Reviewed Community Transport service
• Recruited a lot of new volunteers
• Updated all policies/procedures and handbooks
• Implementing training for all staff and volunteers
• Ensuring transitioning of Volunteer Brokerage and Support Services
• Building networks and partnerships – Wellesbourne, Age UK, Springfield MIND, CAB

What Have We Done?

Our Vision

A community led district

• Developing new direction
• Sharpened up our image
• Built a website at NO cost

Now we have an image!

Where are we up to?

Our Vision

A community led district

Community Transport

• We’ve been through a review – volunteer led service
• We’ve evaluated how the volunteer drivers feel
• We’re implementing the findings i.e. financial and training needs
• We’re looking at admin fees – membership fees?
• We’re moving into Globe House in Alcester
• We’re taking on 30 voluntary drivers and 6 office staff from WRCC -

rural inclusion for c7500 journeys per year

• Recruited a lot of new office and driving volunteers
• In talks with W. Midlands Transport about setting up services

29/11/16 2

Our Vision

A community led district

Agreed Disagreed No difference or not answered The volunteer felt their role made a difference to the service users. 96% 4% The volunteer had a greater feeling of engagement in their community. 81% 19% The volunteer felt they had learnt new skills or gained experience through their role. 47% 9% 44% The volunteer had an increased understanding of the difficulties faced by the service users. 96% 4% The volunteer felt that their own health and feeling of wellbeing had improved since volunteering. 70% 7% 23%

Community Transport Community Transport

Yes No Not sure or not answered Did the volunteer feel that VASA should be offering further training? 26% 37% 37% Could the service be improved? 39% 11% 51% Would the volunteer recommend volunteering to others? 89% 11%

Where are we up to?

Our Vision

A community led district

Volunteer Recruitment & Brokerage

• We still offer the service until end March 2017
• A big part of our website
• Job board on our website and Do-It
• Service is being adjusted to suit the community groups
• Now we offer volunteer recruitment within communities to help them manage

community led services eg: lunch clubs, carer respite, Studley common

• WCAVA brokerage to other organisations
• Our focus - <£5000
• We have a part time staff member and dedicated volunteer to assist
• We’re recruiting for ODESSA

Where are we up to?

Our Vision

A community led district

Support & Advice Services

• Funding for this service ends – March 2017
• We will offer such services but to community groups and fledglings
• We have begun the transition of work to WCAVA eg: Dec 5th ‘Reaching

Communities Forum’ with the Big Lottery

• David Morgan’s contract ends – helping with transition to WCAVA
• We will be working with WCAVA in 2017
• We have great recommendations and case studies – populate website
• Bidford Parish – Xmas lights crowdfunding
• Lighthorne Heath Parish Council Plan – supporting Amanda Patterson

Wilson – WCC – comic relief funding

Where are we up to?

Our Vision

A community led district

Support & Advice Services

• Friends of Lucy’s Mill Bridge: Helped with STC grant application, action plan,

marketing, video and intros to Waitrose and owners of new marina

• Henley Library – literacy scheme assistance
• Lighthorne Heath Village Hall – floor refurb via Laing O’Rourke
• Introduced ‘The Big Bench Challenge’ to Shipston, Southam, Wellesbourne,

Bidford, Bishopton, Lighthorne Heath, Studley, Long Compton – Parishes

• Welcombe Radio – support. Podcast, governance and grants
• Rosebird – funding, groups and set up of grant giving trust
• Stratford Rotary – setting up VASA committee for community group

development

Where are we up to?

Our Vision

A community led district

Support & Advice Services

“I have worked with VASA for over 7 months now and am delighted with the support and guidance they have provided. South Warwickshire NHS Foundation Trust is developing a Health and Wellbeing Centre at Stratford Hospital; this is new territory for us and we recognise that the success of the Centre relies not just on what we currently provide but how we can use technology in health and wellbeing in the future. VASA have enabled us to think differently about the people we serve, considering innovative ways to design our services that are user led as opposed to IT led. Their knowledge of innovative consumer healthcare will undoubtedly help us improve the user experience of the new Centre when it opens in Spring 2017. Thank you for your ongoing support!”

Fiona Langworthy South Warwickshire NHS Trust

29/11/16 3

Where are we up to?

Our Vision

A community led district

Community Building

• Community Transport all across the district
• Alcester, Southam, Shipston, Stratford
• Kenilworth?
• Wellesbourne – OSCARS in partnership VASA
• Carer Respite (6 hours/day)
• Lunch Club
• Carers Retreat
• Dementia Walks
• The Big Bench Challenge
• There is a dementia café

Where are we up to?

Our Vision

A community led district

Studley

• Invited by Cllr Rickhards and Kerridge
• Developing the Common
• Working with Eric Holder on Dementia Allotments
• Introducing Dementia walks
• Partnership with Art group

Alcester

• IT Connect – just started with 1 volunteer and 2 clients
• Alcester Town Council
• Lunch clubs
• Carer respite group
• New community transport office in Globe House
• Wheelchair loans

Where are we up to?

Our Vision

A community led district

Stratford Old Town

• Lunch Club
• Carer respite

Stratford upon Avon

• Wheelchair loans
• Aspergers/Autism group
• Rosebird Centre

Shipston

• Carer Respite – Ellen Badger follow on
• Lunch Club partnership
• Wheelchair loans

Outcomes 2016 (March – date)

Volunteers attracted Organisations supported with volunteer recruitment Volunteer drivers in VASA – incl WRCC Volunteers working in VASA offices Volunteers VASA community groups Volunteers recruited for ODESSA research project

Outcomes 2016 (March – date)

Organisations supported (DRM Interactions) Planning support Funding support

Advice/Support Services

Individual Meetings Governance & Infrastructure 2 Legal, the balance being signposting to relevant data or organisations

Outcomes 2016 (March – date)

Stratford District Organisations/Groups

Advice/Support Services

In potential funding

29/11/16 4

Outcomes 2016 (March – date)

Community Transport

Total Passenger journeys Health passenger journeys Mental Health passenger journeys Social Services passenger journeys TARGET FOR 16/17

Outcomes 2016 (March – date)

Community Transport

Stratford Hospital Warwick Hospital Birmingham Hospitals GP Appointments Optician, Dentist, Foot Clinic Other hospital visiting

Social Enterprise

We’re looking at social enterprises

• The Loft
• This project was very successful and profitable
• It can be set up as a separate business with social

enterprise element i.e. % of all profit to VASA.

• We can run it as a community venture to employ
• thers, incentivise volunteering.

Who are we working with?

Justin Williams – Town Trust Daniel O’Donnell – Rosconn Andrew Harding – W Mids Transport Marie Darwen – SDC Carol Roberts – SDC Fiona Langworthy – Stratford Hospital Kim Slater – WRCC Ian Reid – Stratford Rotary Ellen Badger - Shipston Maria Fennell – SpringfieldMIND Robbie & Judy – Hospital Coffee Shop Phil Maundrill – Homeinstead Lucy Wright – Big Lottery CCG WCAVA Rachel Key – Tyler House Heather Brown – Wellesbourne OSCARS Cllr Mike Gittus – Alcester Cllr Jacqui Harris Cllr Rolfe – Rosebird Centre Cllr Justin Kerridge – Studley Cllr Rickhards – Studley Cllr Kendall – Wellesbourne Cllr Saint – Shipton Southam Town Council Chris Wright – Alcester Town Council Heidi Williams (District Nurse) – Shipston CAB Age UK Katie Martin – consultant Age UK

In Conclusion

Our third quarter indicates we’re on track for transition in 2017. VASA will be continuing to build new services and seeking new avenues to funding and additional income. We will be making changes to current services after reviewing each, to ensure longevity of the services. Thank you for your continued support.