10 Steps for Resolving Conflict Listen, Listen and Listen some more. - - PowerPoint PPT Presentation
10 Steps for Resolving Conflict Listen, Listen and Listen some more. 1. Avoid judgement and assumptions. Seek to clarify repeat back what you believe you heard. 2. Get to a point of understanding on the issue. 3. Acknowledge
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Listen, Listen and Listen some more.
Avoid judgement and assumptions.
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Seek to clarify – repeat back what you believe you heard.
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Get to a point of understanding on the issue.
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Acknowledge feelings
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Apologize
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Ask what can be done to rectify the situation.
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Is it reasonable? Will it resolve the conflict?
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Make a commitment to find a resolution. Follow through on your commitment.
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Let the person in conflict know that you have taken steps to resolve the conflict.
their satisfaction.
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