10 Steps for Resolving Conflict Listen, Listen and Listen some more. - PowerPoint PPT Presentation

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10 Steps for Resolving Conflict Listen, Listen and Listen some more. 1. Avoid judgement and assumptions. Seek to clarify repeat back what you believe you heard. 2. Get to a point of understanding on the issue. 3. Acknowledge

10 Steps for Resolving Conflict Listen, Listen and Listen some more. 1. Avoid judgement and assumptions.  Seek to clarify – repeat back what you believe you heard. 2. Get to a point of understanding on the issue. 3. Acknowledge feelings 4. Apologize 5.
10 Steps for Resolving Conflict Ask what can be done to rectify the situation. 6. 7. Is it reasonable? Will it resolve the conflict? Make a commitment to find a resolution. Follow through on 8. your commitment. Let the person in conflict know that you have taken steps to 9. resolve the conflict. 10. Apologize again and ask if everything has been taken care of to their satisfaction.
4-Way Test for Conflict Resolution Is listening effective? 1. Is it clear for all concerned? 2. Is the solution beneficial to all concerned? 3. Will it maintain good will and Rotary friendships? 4.

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