01Q2020 Unaudited financial information Investor Relations - PowerPoint PPT Presentation

Consolidated Results 01Q2020 Unaudited financial information Investor Relations 13/05/2020

DISCLAIMER  The financial statements have been prepared on the basis of the International Financial Reporting Standards (IFRS) as adopted in the European Union in accordance with Regulation (EC) No. 1606/2002 of the European Council and of the Parliament of July 19 and provisions of Decree-Law No. 35/2005 of February17. The financial information reported is unaudited.  The financial metrics in this presentation refer to March 31, 2020, unless otherwise stated. These may be estimates subject to revision. Solvency ratios include net income for the period.  The first months of 2020 have been marked by the COVID-19 pandemic. As a consequence of the spread of the disease, with confirmed cases in more than 200 countries and territories, drastic measures have been taken to contain it, including the restrictions on mobility of the population, the closure of national borders and conditioning in a wide range of economic activities. Consequently, there is a strong deceleration in economic activity worldwide, anticipating a scenario of a global recession, with a high uncertainty regarding its depth and duration. Naturally, although still uncertain, impacts are expected on the Group's activity and its ability to achieve its economic and financial goals. The degree of which will depend on multiple factors, such as the depth of the economic crisis, its duration, the economic sectors that will be most affected, the nature and impact of the monetary and fiscal policy measures that the various governments and economic blocs will adopt, namely the European Union. In light of these uncertainties, and based on the information available at this time, it is not possible to reliably estimate the financial effects of this pandemic, including the valuation of financial and non-financial assets and the measurement of expected losses in the loan portfolio that will be prospectively recorded  This document is intended for general information only and does not constitute investment recommendation or professional guidance and may not be construed as such. 2

Agenda 1 Highlights 2 Business Activity 3 Results 4 Balance Sheet 5 Asset Quality 6 Liquidity 7 Capital 8 Summary 3

Highlights 4

Highlights First quarter 2020 activity slight impacted by the COVID-19 pandemic Consolidated net income reaches € 86 M (-32% over 1Q 2020) resulting in a ROE of 4.5% while domestic core operating income remains stable. 2020 regulatory costs fully accounted for in the 1st quarter In the first quarter, and in anticipation of the expected effects of the economic crisis, there was an additional charge of credit impairments and provisions for bank guarantees of € 60 M Fully loaded CET 1 ratio reaches 16.6%, Tier 1 17.8% and Total ratio 19.2%, above the Portuguese and European average, evidence of CGD’s robust and adequate capital position Significant growth (+2.1%) in Portugal in corporate loans (excluding construction and real estate) and in new mortgage loans (+13%) Continued improvement in asset quality: NPL ratio net of impairments reaches 0.7% vs European average (1) of 1.5%. Reduction of NPL ratio to 4.5% and increased coverage of 84.3% CGD answered the pandemic circumstances with the availability of a moratorium and specific COVID-19 credit lines for both individuals and corporates and maintained its operational capacity Following on the ECB's recommendation, CGD will propose the non-distribution of 2019 dividends, incorporating the net result into free reserves (1) EBA Risk Dashboard – December 2019 5

Highlights Execution of the first 3M 2020 starts the conclusion of the Strategic Plan Strategic Plan Targets (1) > 9% 4.5% Return on Equity 2020 Management (ROE) Targets (1) > 9% 2020-03 Execution Target 2020 (2) 49% < 43% 2020 Management Recurrent Targets Cost-to-Income (2) < 43% 2020-03 Execution Target 2020 < 7% 4.5% 2020 Management NPL Ratio Targets < 5% 2020-03 Execution Target 2020 16.6% > 14% CET1 2020 Management Fully loaded Targets > 14% 2020-03 Execution Target 2020 (1) Current activity ROE = (net income + non-recurring costs + non-controlling interests) / Shareholders ' equity (average of 13 monthly observations, annualized; 6 (2) Domestic activity.

Highlights 99% of the 551 branches and corporate offices remained open during the State of Emergency, returning to 100% at the end of April (1) Operational response (1) CGD has demonstrated its capacity to handle this crisis, both in terms of 6.6 thousand 100% 100% protecting its employees and customers, employees of corporate of branches working and by assuring the continuity of its offices in open at 100% operation operations across all business lines Electronic payments (1) ~ 20% in retail 55% in network teleworking 4.5 >3,600 (> 4,000 remote millions automatic ~ 80% in head accesses) equipment of cards issued office Market leader Market leader (1) In Portugal 7

Destaques Capacity to adapt and quickly respond to Covid-19 pandemic Economic and Social support Caixa Geral de Depósitos CGD provided more than € 1 million to support social (CGD) anticipated € 20 million in projects, such as: payments to its Small and Medium Enterprises (SMEs)  Financial contribution to Portugal's contribution to the suppliers, to mitigate cash flow international fund to support the fight against the difficulties generated by the pandemic impact of Covid-19  Donation of 100 ventilators to the National Health Service through the Portuguese Banking Association  The Portuguese Red Cross Fund to finance health Solidary account opened: projects and humanitarian support “SOS CORONAVIRUS ” (IBAN PT50 0035 0651 0054 1498 2306 7  SOS – Coronavirus joint initiative of the Portuguese Description: Donation SOS-Coronavirus Business Association (AEP) and the Medical Association Beneficiary: AEP & Medical Association) 8

Highlights 2020 Outlook  Macroeconomic scenarios still uncertain and volatile, as can be seen from official projections: PROJECTIONS FOR THE PORTUGUESE ECONOMY (1) 2020 2021 IMF EC BoP IMF EC BoP 2020-04 2020-05 AS* 2020-04 2020-05 AS* Gross Domestic Product (change,%) -8.0 -6.8 -5.7 5.0 5.8 1.4 Unemployment rate (active population, %) 13.9 9.7 11.7 8.7 7.4 10.7  Authorities announced unprecedented measures to support economic activity and mitigate the effects of the pandemic crisis, CGD is an active part in their implementation.  There will be a significant impact on credit impairments, which cannot be reliably estimated with the information available as of this date.  Caixa's business activity will naturally be affected, with an expected reduction in commission income and with net interest income projected to behave as estimated.  Therefore, it is of particular importance to meet current plans to improve efficiency and reduce operating costs. (1) Bank of Portugal (BoP) - March 2020 Economic Bulletin *AS - Adverse Scenario; International Monetary Fund (IMF) - World Economic Outlook, April 2020; European Commission (EC) - Spring economic forecasts, May 2020 9

Highlights CGD is now better prepared to face the potential impacts of an economic crisis compared to 2009 (individual balance sheet 2019 vs 2009) (1) High levels of liquidity Lower credit risk • Mortgage credit represents 58% of the credit stock (50% in 2009), with • Financial assets eligible for ECB represent 32% of assets (6% in 2009) the lowest average LTV • 71% transformation ratio (121% in 2009) • More diversified exposure (Construction and real estate represented 32% of loans to companies in 2009) • Wholesale debt 2.5 bn (26 bn in 2009) • Low exposure to leveraged operations, collateralized operations with • Customer deposits finance 74% of assets (51% in 2009) shares and significant exposures (between 2009 and 2016 two thirds of credit impairments resulted from this type of exposure) Adequate capital position Lower market risk • Equity represents 9.6% of total assets (5.5% in 2009) • CET1 of 16.9% (8.3% in 2009) • Sovereign debt represents 85% of financial assets (6% in 2009) • Capital total de 19.5% (12.6% in 2009) • Exposure to the stock market represents less than 1% (30% in 2009) • 46% of financial assets in the portfolio to maturity (all financial assets with Increased operational efficiency exposure to market volatility in 2009) • Illiquid assets represent less than 5% of financial assets (25% in 2009) • Simplified and more efficient structure • Cost-to-Income 47% (60% in 2009) 10