Western States Forum June 2008 ODOT Traveler Information Systems - - PowerPoint PPT Presentation

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Western States Forum June 2008 ODOT Traveler Information Systems - - PowerPoint PPT Presentation

Dec 29, 2023 206 likes •722 views

Western States Forum June 2008 ODOT Traveler Information Systems Galen McGill PE 1 ATIS Vision Create Traveler Information Portal for Oregon Focus on usability Technology platform for aggregating and sharing ATIS data Share

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1

Western States Forum

June 2008

ODOT Traveler Information Systems

Galen McGill PE

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2

ATIS Vision

  • Create Traveler Information Portal for Oregon

– Focus on usability

  • Technology platform for aggregating and sharing ATIS

data

  • Share Information through multiple outlets
  • Partnerships with other organizations

– Public & Private

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3

ODOT ATIS History

  • 1995 – OSP transfers

976-PASS to ODOT

  • 1997 – Toll free phone

line & Travel Advisor web site

  • 1998 – Bend Cable TV

system

  • 2000 – TripCheck web

site

  • 2001 – Automated phone

system

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4

ODOT ATIS History

  • Dec. 2003 – 511 Service
  • May 2005 – TripCheck 2.0
  • April 2006 – TTIP System
  • May 2006 Cable TV upgrade
  • Feb. 2007 – Transportation Options System

(Transit)

  • July 2007 – TripCheck Mobile system
  • 2008 – 511 System replacement
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5

ODOT Traveler Information Services

  • TripCheck

– web site – Mobile web site

  • 511 System
  • Cable TV
  • Rest area system

– Audio using 511 system

  • TripCheck Traveler Information Portal (TTIP)

– XML data for other agencies and private sector

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6

Benefits of ATIS

  • Demand Management

– Shift route – Shift time of travel – Shift mode – 2003 survey, 38% definitely change travel plans based on ATIS data

  • Improve safety
  • Reduce calls to ODOT offices
  • Customer Service
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7

ATIS Usage

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8

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  • Alerts
  • Incidents
  • Portland SpeedMap
  • Road Conditions
  • Chain Requirements
  • Truck Restrictions
  • Cameras
  • Weather

TripCheck Features

  • Construction
  • Maintenance
  • Transit
  • Travel Services
  • Scenic Byways
  • Rest Areas & Sno-

parks

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10 Images Incidents SpeedMap Alerts

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11 Transit Motor Carrier Travel Services Weather

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  • 50 Servers
  • 15 Systems
  • 50 Applications
  • 100+ Components

Infrastructure Summary

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13

System Architecture Overview

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ODOT ATIS

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External Data

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About Authentication

  • Trusted subsystem concept
  • Security

– Login ID & Password – System Administrator sets agency permission level – Agency Administrator sets user permission level

  • Isolation of web site from database

through business tier

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Travel Services Admin.

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Transportation Options Admin.

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Weather Data

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About the Scheduler

  • ODOT Custom application

– .Net/C#

  • One application on multiple servers

– Initiates file update processes

  • Server Sitter application to monitor

Scheduler and restart as necessary

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21

About the Scheduler

  • Traveler Information update cycles

– RWIS – 5 minutes – HTCIS – 3 minutes – TTIP – 3 minutes – OTIC/Travel Services – Once per day – NOAA Forecast – Once per day – NOAA Alert – 1 minute – Transit – Once per day

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RWIS Data

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CCTV Images

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  • VB and .Net/C# Applications

– Processes Images – Creates Templates – Creates individual “Published Images” – Supports Editing of Images – Distributes Images

About Camera Services

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Camera Services

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Incident Data

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  • Client/Server VB application

– Highway Travel Condition Reporting System (HTCRS)

  • Client Software for distributed entry of

– Incidents – Alerts – Construction – Road & Weather Reports

– Highway Travel Condition Information System (HTCIS)

  • SQL database

About HTCRS

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HTCRS

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HTCRS

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HTCRS

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HTCRS

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OnStar Incident Data

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Weather Warning Systems

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Cable TV

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  • Third party software Harris/Inscriber
  • Receives processes data and images
  • Three components
  • Player
  • Creation / Player
  • Network Manager
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Creation

Stills Crawl Roll Digital Clock Video Analog Clock

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Creation

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Network Manager

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Player

Demo

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TripCheck Traveler Information Portal

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TripCheck Local Entry

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TripCheck & Mobile Web Sites

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TripCheck Mobile

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511 Mobile Voice

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About the Web Infrastructure

  • Staging Cluster

– Clustered for redundancy – Manages & simplifies replication of data to web servers

  • Web Server Cluster

– 3 servers in cluster

  • Load balancing
  • Redundancy
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Systems Monitoring

  • Argent

– Cost

  • $800/year Server license
  • $200/year/server monitored

– Monitor

  • Services
  • File updates
  • Log files

– Notification

  • Pager & Email on failure and on recovery
  • Camera Services

– Monitor image file updates

  • Replace image after 2 hours

– Notification

  • Email notification after 1 hour
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Systems Monitoring

  • Web Pulse

– External web site monitoring

  • Run script against web site

– Frequency

  • TTIP System – 15 minutes
  • TripCheck – 30 minutes
  • Forced monitoring on failure – 1 min. until recovery

– Cost

  • $90/month

– Email notification on failure and recovery

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Systems Monitoring

  • AT&T Business Direct

– Monitoring of phone line status – Cost

  • $200/month

– Email notification on failure

  • Custom Software Components

– Monitor

  • Write file
  • Receive file

– Notification

  • Email on failure
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50

Staffing and Support

  • System Admin/Support ($370,000/biennium)

– TripCheck Support – 1.5 FTE – ITS Operations Coordinator

  • System Maintenance ($300,000/biennium)

– ITS Staff

  • 2 fulltime (lead, programmer) and 1 contracted
  • Data Base Analyst

– Tech Management

  • Server support
  • Network support

– Web Infrastructure

  • 2 ODOT, multiple at State Data Center
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51

Lessons Learned

  • Build business process first
  • Public expectations are high
  • Plan for 24 x 7 support

– Build redundancy where possible

  • Automated system monitoring is essential

– Build systems with monitoring in mind

  • Performance measures help improve data quality