Welcome to IITD Case Study Overall scope and nature of the - - PowerPoint PPT Presentation

Welcome to IITD Case Study

Overall scope and nature of the initiative

There are 6 DAA Airport Operations Duty Managers:

• 12 hour shift - 24/7 - 365 days a year
• At all times represent the Managing Director of Dublin Airport
• They lead a team responsible the efficient operation of activities Airside, Landside

and Terminals and coordinate the operational response to all incidents airport wide.

• They have ultimate responsibility ensuring the safety & security of all airport users and

stakeholders, resources, infrastructure and facilities.

• Work with line management to ensure the passenger experience meets agreed

stakeholder and regulatory requirements

• The ADM makes all key operational decisions up to and including closure of Dublin &

Cork Airports. The 6 ADMs in Dublin Airport collectively

• Over 170 years’ airport experience
• Average age profile: 51 years
• Average service with DAA: 28 years

There were at this time within daa no natural successors for this critical role (2012) ADM is a critical role and possess unique competencies as identified as part of this initiative.

Airport Operational Departments

Airside

AMU Fire Station Outdoor Cleaning Stand Allocation Ground Handling

Campus

Police Landside Car Parks Taxis Trolleys

Operations Planning

Service Quality/CAR Slot co-

• rdination

BCM Terminal Planning Airside Planning Simulator Modelling

Passenger Services & Facilities

ACC TOC Baggage Control Pax Facilities Information Cleaning Customer Service

Security

Passenger Screening Staff Screening Ramp Access Screening Unknown Suppliers Compliance

DAA Support

Press Office HSSE AMD IT Commercial

ADM

IAA State Services Handling Agents

Contractors

OCS USCBP

Local Authorities

Concessions

ATC Airlines AITS

Initiative Aim

‘The DAA Succession Plan and Airport Operations Programme aims to develop current and future capability within Operations to the best international standards’

Succession Plan Overview December 2012

Identify the competencies required for the Airport Duty Manager role Robust Internal org wide communications staff engagement campaign Delivery of Career Development Opportunity Information Sessions Application and Initial first round selection process Robust Application, selection and assessment processes per required competencies Design of a customised Airport operational blended learning programme customised for the ADM successor panel Mentor assignments and contracts, on site shadowing and attendance at live exercises Programme Supported by accredited aviation industry standard Training programme Deliver a seamless transition into this Airport Operations critical management Role

Identifying the competencies required

EQi’s Analysis

• This data offered significant insight into the common characteristics,

personality traits and signature strengths which enabled them to be so successful in their roles. Interviews with Senior Operational management and members of the executive team: future competencies aligned with Strategic plans Interviews & Exercises with each ADM – Industry Changes and new competencies required

• Stress Tolerance
• Adaptability
• Resilience
• Emotional Self awareness
• Assertiveness
• Optimism
• Social Responsibility
• Problem Solving
• Builds Relationships and Influences

Others

• Personal Leadership
• Excellent communication skills both
• ral and written
• Plans and Co-ordinates
• Managing work & multiple priorities
• Results Oriented
• Sound judgment & decision making
• Excellent IT Skills

Competencies Emotional intelligence

ADM Competency Requirements

Signature Competencies

• Decisiveness
• Strategic Thinking and Critical Reasoning
• Stress Tolerance and Resilience
• Communicate effectively and Interpersonal Skills
• Organise and Manage Work
• Leadership and Teamwork

Communications Campaign

Process & Succession Plan Overview

Parameters of ADM Succession Programme

• Minimum 12 months experience within the DAA Group
• In addition to screening for required criteria, application screening also

included Direct Line Manager review in respect of individuals performance to date

• The Airport Operations Management Programme will run over

approximately a 2 year period

• Successful completion of the ADM Succession Programme would not

guarantee a role as ADM.

• As vacancies arise, application and interview process would still apply

as per standard practice

• Participants may at any time throughout the operations development

programme apply for ADM or Operational Management Positions as they became available

• Candidates were required to sign a commitment contract upon

commencing the Programme to completing all elements required

• Commitment to a career within Airport Operations
• Full commitment to ADM Succession Programme
• Willingness to work Shift Rosters
• Responsiveness to Developmental Feedback and Coaching
• Commitment to upholding the reputation of the DAA at all times

Fundamental Criteria: ADM Succession Programme What DAA Sought

• Career Development Application form
• Scored against required competencies and

performance to date

• Ability Assessments
• Skills Assessment Day
• Psychometric assessments / Online

Assessments

• Skills Assessments
• One –One feedback

How we assessed required Criteria

Candidates are selected for ADM Succession Programme, they and their managers are advised of next steps

Candidates are assigned an ADM as a Mentor for duration

• f programme

ACI accredited Airport Operations Modules and assessments are assigned Daa AOP modules and assessments are assigned Airport Operations Project assigned for presentation to Senior Operations Team upon conclusion of programme Attendance on at least one Operational Table Top Exercise Operational Learning Journals assigned throughout process Programme Candidates successfully graduate

• Module 1 - Airside Infrastructure, Facilities and Personnel

Module 2 - Safety Management Module 3 - Airside Operations Module 4 - Emergency Management Module 5 - Airside Security Module 6 - Airside Operations and the Environment Module 7 - Industry Safety Performance Indicators Module 1 - Customer Experience Management Module 2 - Airport Passenger Terminals Module 3 - Landside Operations Module 4 - Baggage and Cargo Module 5 - International Perspective and Regulations Module 1 - A Complex and Dynamic Business Module 2 - Airport Economics Module 3 - Regulatory Framework Module 4 - Airport Organization Module 5 - Strategic Planning Module 6 - Master Planning Module 7 - Operations Planning

Airside Operations Certificate Terminal and Landside Operations Certificate Airport Business Operations Certificate DIPLOMA IN AIRPORT OPERATIONS

Airport Operations Programme

Supporting Excellence in Airport Operations

Objectives

• To drive the standard of knowledge and competence

within Operations

• To build the capability of Operational staff to meet this

standard

• To ensure best practice management of the critical

airport specific knowledge for sharing across the business

• To support Succession & Career planning within DAA

Operations

• To identify and develop potential/talent for DAA

Operations management

21

AOP Objectives

Dublin Airports Operation Programme

Airside & Airfield

Terminal & Campus Operations Safety & Security of an Aerodrome

Environment & Sustainability

Airport Information Systems Customer & Stakeholder

Management

/ Airline Perspectives

AOP

‘Driving standards of knowledge and competence whilst supporting succession planning within DAA Operations’

What the Key Outputs were

• Identification of competency’s required for ADM Role
• Robust Organisational Wide Communications Campaign (2,400)
• 3 ADM Succession Plan and Career Development Opportunity Staff

information sessions (190 attended – 178 Dublin & 12 in Cork)

• 114 Career Development Initiative Application forms requested and dispatched.
• 76 completed application forms submitted to HR OC.
• 76 basic ‘ability’ Psychometric online assessments dispatched.
• Application forms and assessment results scored against required

competencies to shortlist.

• 19 potential candidates completed EQi Psychometric & customised Online

ability Assessments

• 3 Skills Assessment Days delivered.
• One –One professional feedback for all 19 participants delivered.

What the Key Outputs were (ctd)

• 9 candidates successful - 6 employees based in Dublin Airport and

3 in Cork.

• Commitment contracts signed and full support from candidate line

managers received.

• Training needs analysis workshops conducted -with key internal daa
• perational Subject Matter Experts including ADMs for each
• perational programme module discipline
• ADM Mentor / Candidate Mentee Training delivered and

relationships established including schedules for shadowing on shifts and attendance at key operational events

• ADM Succession Plan candidates completed first module of daa

AOP November 2013

• All nine candidates commenced ACI Online Airport Operations

Diploma programme November 2013

What the Key Outputs Were (ctd)

Next Steps

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