Tenant Consultative Committee 16 July 2018 Agenda 1. - - PowerPoint PPT Presentation

Tenant Consultative Committee

16 July 2018

Agenda

• 1. Introductions
• 2. TMO Update – Andrew Taylor (Interim General Manager)
• 3. Minutes and Matters Arising
• 4. Resident Engagement – Structure of Current Meetings
• 5. Resident Engagement Update – Traverse
• 6. Resident Association / Compact representation on the

Advisory group

• 7. Leaseholder offer
• 8. Community Centre Charging
• 9. Forward Plan

10.AOB

The Future of the TMO

Andrew Taylor Interim General Manager

What has happened recently?

• Housing services handed back to the

Council

• TMO staff transferred under TUPE

arrangements and are now Council employees

• TMO appointed Interim General Manager
• TMO reviewed and agreed its future

purpose

What is the role of the TMO?

The TMO has one main purpose…. To support and answer to the Grenfell Tower Inquiry, Police investigations and

• ther legal processes for as long as is

necessary.

The challenge for the TMO?

The TMO has two challenges: A practical one – the rules of the company are based around an agreement (MMA) with the Council to deliver housing services A legal one – the current arrangements and the TMO come to an end once new housing management arrangements are agreed.

What is the plan?

• 1. Explain the challenge to TMO Members

(Letter on its way this week)

• 2. Share a draft proposal for comment

(Further letter later in July)

• 3. Finalise proposals
• 4. A Special General Meeting arranged for

September to agree proposals

• 5. Implement changes agreed

The principles we will adopt

• 1. Focus on the new purpose
• 2. Be open about the challenge
• 3. Engage about the solution
• 4. Adopt good governance
• 5. Make necessary changes only
• 6. Keep things in proportion
• 7. Members must agree changes

Areas of engagement

• 1. Membership

a) Future composition b) New members

• 2. Board

a) Size – smaller b) Skills based c) Selection / election process d) Role of residents e) Conflicts of interest / legal duties

Resident Engagement – Structure of Current Meetings

Resident Engagement Update Traverse

• Update from mapping workshop 2 July
• Steering group and sub-group make up and

responsibilities

• Workshops scheduled
• Diversity and inclusion
• Desk research

Resident Association / Compact: Representation on the Advisory Group

Tenants’ Consultative Committee 16 July 2018 Doug Goldring Director of Housing Management

Leaseholder Offer

• Plan to have signed off by Leadership Team September 2018
• Leaseholders all written to in May 2018
• Feedback put into revised document – going to Leaseholder Panel

August 2018

• Following approval will need implementing

Main Themes Being Looked At

Planning for the Future

• Publish Capital Programme Dec 2018
• Start consultation earlier – more than statutory requirement
• Offer and advise on Lease Extensions
• Promote Freehold Sales
• Consider selling attics & unused spaces

Budgeting Effectively

• Limit Major Works bills in S20 Guarantee
• Extend repayment options
• Incentives to pay in advance

Open Delivery

• Verification process before bills sent
• Clear plans for dispute resolution
• Disputes Panel going forward
• Lease Terms in plain English
• Set out procurement process and involve Residents
• Make sure it is clear how calculated
• Involve Residents in Post Inspection process
• Review standard breakdown of information sent

Responsive Engagement

• Develop Leaseholder Forum
• Separate meetings before start of works
• Help Leaseholders with other services such as gas, electric, health

& safety

• Delivery of all aspects of offer expected by 1.4.19

Community Centres

• Multiple and different existing arrangements some managed by

Residents others by Officers

• Charging regime brought in 2016
• Minimal incentives for Residents to Self Manage
• Buildings not being used as often as they could be
• Plan to bring paper to Leadership September/October 2018

Main Themes

• Allow Residents to run Community Centres
• Allow Associations to generate income
• Ensure proper constitution and responsibilities set out
• Health & Safety
• Set guidance for income charges
• Local Authority role move from direct management to overseeing

governance

Forward Plan

Future Meetings

August – no meeting Monday 10 September Monday 8 October Monday 12 November Monday 10 December