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Professional Standards and Insurance Innovation
Melissa Collett, Professional Standards Director
12 November 2018
Insurance innovation
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Professional Standards and Insurance Innovation Melissa Collett, - - PowerPoint PPT Presentation
Professional Standards and Insurance Innovation Melissa Collett, - - PowerPoint PPT Presentation
Professional Standards and Insurance Innovation Melissa Collett, Professional Standards Director 12 November 2018 Insurance innovation 2 Agenda The CII: who we are and what we do Professional standards: what they are and why they
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Agenda
- The CII: who we are and what we do
- Professional standards: what they are and
why they matter
- Professionalism in a disruptive era
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The Chartered Insurance Institute – Who we are and what we do*
Recruit, Retain & Develop Profession Personnel
Owners of the recognised professional qualifications: Award, Certificate, Diploma, Advanced Diploma, Fellowship and Chartered
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CII’s Royal Charter
‘to secure and justify the confidence of the public…in insurance’
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It’s all about building public trust
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Insurance is a promise
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Elements of a Professional
Competence Integrity Care for the customer
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Competence
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Competence
- Having the right knowledge and skills to
perform your role
- Having your expertise validated by an
independent body
- Keeping knowledge and skills up-to-date
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Professionalism in a disruptive era
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Competence…?
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Relevant Learning
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Understanding machine learning
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V
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Big Data’s impact on risk
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Integrity – Before
- Zuck: Yeah so if you ever need info about anyone at
Harvard
- Zuck: Just ask.
- Zuck: I have over 4,000 emails, pictures, addresses
- [Redacted Friend's Name]: What? How'd you manage that
- ne?
- Zuck: People just submitted it.
- Zuck: I don’t know why.
- Zuck: They “trust me”
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After
“Across the board, we have a responsibility to not just build tools, but to make sure that they're used for good…. This includes the basic responsibility of protecting people's information, which we failed to do with Cambridge Analytica.” Mark Zuckerberg, 2018
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Tim Berners-Lee: ‘I created a monster’
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‘The world wide web has evolved into an engine of iniquity and division, swayed by powerful forces who use it for their own agendas’
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Care for the Customer
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Data rights and Transparency
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Child’s play?
“Education on data rights should begin in kindergarten”
- Dr Maya Bundt, Swiss Re
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Cyber Security
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Personalisation and Big Data
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The future is automated…
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Cert CII (Protection)
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IF1
R05 IF9 Active member of CII Cert CII (Protection)
Units explained: IF1 – Insurance, legal and regulatory R05 – Financial protection IF9 – Customer service in insurance
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A mark of Standards
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Contact us
Melissa Collett Professional Standards Director Chartered Insurance Institute melissa.collett@cii.co.uk Follow me on LinkedIn and Twitter! https://uk.linkedin.com/in/melissacollett @MelissacCollett