Problem Demarcation Why problem demarcation ? Best serve your - - PowerPoint PPT Presentation

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Problem Demarcation Why problem demarcation ? Best serve your - - PowerPoint PPT Presentation

Problem Demarcation Why problem demarcation ? Best serve your clients interest 1. Establish what is your clients real problem Why problem demarcation ? Best serve your clients interest 1. Establish what is your


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Problem Demarcation

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SLIDE 2

Why “problem demarcation” ?

1.

Best serve your client’s interest

  • Establish what is your client’s real problem
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SLIDE 3

Why “problem demarcation” ?

1.

Best serve your client’s interest

  • Establish what is your client’s real problem

2.

Be efficient

  • Look only into issues that matter
  • In adequate detail
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SLIDE 4

Why “problem demarcation” ?

1.

Best serve your client’s interest

  • Establish what is your client’s real problem

2.

Be efficient

  • Look only into issues that matter
  • In adequate detail

3.

Be accountable for your findings

  • Make clear what you decide to ignore
  • Reflect on how this limits your conclusions
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SLIDE 5

Why “problem demarcation” ?

1.

Best serve your client’s interest

  • Establish what is your client’s real problem

2.

Be efficient

  • Look only into issues that matter
  • In adequate detail

3.

Be accountable for your findings

  • Make clear what you decide to ignore
  • Reflect on how this limits your conclusions
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SLIDE 6

Problem demarcation

How to proceed?

  • 1. Starting point
  • 2. Means-ends analysis
  • 3. Several problem statements
  • 4. Objectives trees + System boundaries
  • 5. Compare & Choose
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SLIDE 7
  • 1. Choose one issue as a starting point
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SLIDE 8
  • 1. Choose one issue as a starting point

Reduce CO2 emissions Deepen harbor

Increase capacity of container stack

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Reduce ¡ ¡ CO2 ¡emissions ¡

“means-ends box” a single verb phrase

  • 2. Perform a means-ends analysis
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Reduce ¡ ¡ CO2 ¡emissions ¡

Why? How?

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S H Why?

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S H Why?

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S H Why? (and so on) F

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S H How? F

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S H How?

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S How?

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S How?

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S How?

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S How? (and so on...)

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SLIDE 20

“means-ends diagram”

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SLIDE 21

problem 1 problem 2 problem 3 problem 6 , 4 , 5

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SLIDE 22
  • 3. Problem statements for several “focal means/

ends”

A

“focal

  • bjective”

Y ¡ X

undesirable side effects

  • f means

C B D E F G H I J K L A means-ends diagram:

C B D

mean s

A C B D

problem statement:

(1) “How can the client achieve A without (too much) X or Y ?”

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SLIDE 23

B

“focal

  • bjective”

Z ¡ X

undesirable side effects

  • f means

(2) “How can the client achieve B without (too much) X or Z ?”

C B D E F G H I J K L A means-ends diagram:

E F

mean s

B F E

problem statement:

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SLIDE 24

C B D E F G H I J K L A means-ends diagram: H G C

(3) “How can the client achieve C without (too much) ... ?”

undesirable side effects

  • f means G and H
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SLIDE 25

C B D E F G H I J K L A means-ends diagram: D I H

(4) “How can the client achieve D without (too much) ... ?”

undesirable side effects

  • f means H and I
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SLIDE 26

G

“focal

  • bjective”

V ¡ U

undesirable side effects

  • f means

C B D E F G H I J K L A means-ends diagram:

K J L

mean s

G K J L

problem statement:

X

(5) “How can the client achieve G without (too much) U, X or V ?”

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SLIDE 27

(1) “How can the client achieve A without (too much) X or Y ?” (2) “How can the client achieve B without (too much) X or Z ?” (5) “How can the client achieve G without (too much) U, X or V ?”

C B D E F G H I J K L A means-ends diagram:

  • 3. Problem statements for several “focal means/

ends”

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  • 4. Problem statement → objectives tree

A little X little Y good A

a1 < 0.1 a2 > 100

X < 5 M€

(1) “How can the client achieve A without (too much) X or Y ?”

y1 = 0 y2 < 10-6

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  • 4. Objectives tree → system diagram
  • bjectives tree

A little Y good A

a1 < 0.1 a2 > 100

y1 = 0 y2 < 10-6 X < 5 M€ criteria

a1 ¡ y1 ¡ X ¡ a2 ¡ y2 ¡

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SLIDE 30
  • 4. Add means to system diagram

criteria

a1 ¡ y1 ¡ X ¡ a2 ¡ y2 ¡

means-ends diagram

C B D E F G H I J K L A A C B D

C B D

means

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SLIDE 31
  • 5. Choose one problem + associated system

(1) ¡“How ¡can ¡the ¡client ¡achieve ¡A ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡without ¡(too ¡much) ¡X ¡or ¡Y ¡?” ¡

a1 y1 X a2 y2

C B D

(5) ¡“How ¡can ¡the ¡client ¡achieve ¡G ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡without ¡(too ¡much) ¡U, ¡V ¡or ¡W ¡?” ¡

g1 V U g2 W

K J L

(2) ¡“How ¡can ¡the ¡client ¡achieve ¡B ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡ ¡without ¡(too ¡much) ¡Y ¡or ¡Z ¡?” ¡

b1 y2 y1 b2 Z

F E

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SLIDE 32

Problem demarcation

How to proceed?

  • 1. Starting point
  • 2. Means-ends analysis
  • 3. Several problem statements
  • 4. Objectives trees + System boundaries
  • 5. Compare & Choose

Involve ¡your ¡client ¡in ¡this ¡process! ¡