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Per erso sona nal l Pr Prop oper erty ty For orum um - - PowerPoint PPT Presentation

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Militar y Surface Deployment & Distribution Command Per erso sona nal l Pr Prop oper erty ty For orum um September 2015 Administrative Remarks Facility Accommodations - Breaks Survey Agenda - Participants Surface

slide-1
SLIDE 1

Militar y Surface Deployment & Distribution Command

Per erso sona nal l Pr Prop

  • per

erty ty For

  • rum

um

September 2015

slide-2
SLIDE 2

Surface Warriors…Delivering Trust

Administrative Remarks

  • Facility Accommodations - Breaks
  • Survey
  • Agenda - Participants

2

slide-3
SLIDE 3

Surface Warriors…Delivering Trust Defense Personal Property Program Organizational Chart 3

BUSINESS PROCESSES DIVISION OPERATIONAL SUPPORT & QUALITY TEAM TSP Qualifications: army.sddc.safb.ppqual@mail.mil Quality Assurance: army.sddc.safb.ppperf@mail.mil Operations: army.sddc.safb.ppops@mail.mil SPECIAL REQUIREMENTS & RATES TEAM Domestic Rates: army.sddc.safb.ppratesdom@mail.mil International Rates: army.sddc.safb.ppirate@mail.mil One Time Only: army.sddc.safb.rates@mail.mil Billing and Invoicing: army.sddc.safb.billing@mail.mil Rate Filing: army.sddc.mbx.dpsrates@mail.mil EUROPE TEAM Europe Queries: usarmy.sembach.598-trans-bde.mbx.ppd @mail.mil PACIFIC TEAM Pacific Queries: usarmy.wheeler.sddc.mbx.sddc-pac-pp @mail.mil SYSTEMS INTEGRATION DIVISION SUPPORT TEAM Systems Integration: army.sddc.safb.ppcf@mail.mil Newsletter: usarmy.scott.sddc.mbx.news@mail.mil SYSTEMS TEAM PPCIG: army.sddc.safb.ppcig@mail.mil STORAGE DIVISION NTS West Coast, Benicia, CA Global POV Contract CORs NTS East Coast, Norfolk, VA STORAGE & POV TEAM NTS/POV/DPM: army.sddc.safb.ppty@mail.mil STORAGE MANAGEMENT OFFICE SMO Queries: usarmy.scott.sddc.mbx.pp-smo@mail.mil

1 Sep 2015

DIRECTOR, PERSONAL PROPERTY

slide-4
SLIDE 4

Surface Warriors…Delivering Trust 4

Peak Season Review

Current Week = 36 Data Source: DPS Analytics (31 Aug -15)

slide-5
SLIDE 5

Surface Warriors…Delivering Trust 5

2015 Peak Season Booking Progression

  • 5,000

10,000 15,000 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 3-yr Avg Pickups In Self-Counseling In Counseling In PPSO Queue Offered (Not Accepted) Awarded (Pickup)

  • 5,000

10,000 15,000 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 3-yr Avg Pickups In Self-Counseling In Counseling In PPSO Queue Offered (Not Accepted) Awarded (Pickup)

  • 5,000

10,000 15,000 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 3-yr Avg Pickups In Self-Counseling In Counseling In PPSO Queue Offered (Not Accepted) Awarded (Pickup)

  • 5,000

10,000 15,000 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 3-yr Avg Pickups In Self-Counseling In Counseling In PPSO Queue Offered (Not Accepted) Awarded (Pickup)

  • 5,000

10,000 15,000 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 3-yr Avg Pickups In Self-Counseling In Counseling In PPSO Queue Offered (Not Accepted) Awarded (Pickup)

  • 5,000

10,000 15,000 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 3-yr Avg Pickups In Self-Counseling In Counseling In PPSO Queue Offered (Not Accepted) Awarded (Pickup)

  • 5,000

10,000 15,000 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 3-yr Avg Pickups In Self-Counseling In Counseling In PPSO Queue Offered (Not Accepted) Awarded (Pickup)

  • 5,000

10,000 15,000 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 3-yr Avg Pickups In Self-Counseling In Counseling In PPSO Queue Offered (Not Accepted) Awarded (Pickup)

  • 5,000

10,000 15,000 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 3-yr Avg Pickups In Self-Counseling In Counseling In PPSO Queue Offered (Not Accepted) Awarded (Pickup)

  • 5,000

10,000 15,000 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 3-yr Avg Pickups In Self-Counseling In Counseling In PPSO Queue Offered (Not Accepted) Awarded (Pickup)

  • 5,000

10,000 15,000 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 3-yr Avg Pickups In Self-Counseling In Counseling In PPSO Queue Offered (Not Accepted) Awarded (Pickup)

  • 5,000

10,000 15,000 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 3-yr Avg Pickups In Self-Counseling In Counseling In PPSO Queue Offered (Not Accepted) Awarded (Pickup)

  • 5,000

10,000 15,000 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 3-yr Avg Pickups In Self-Counseling In Counseling In PPSO Queue Offered (Not Accepted) Awarded (Pickup)

  • 5,000

10,000 15,000 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 3-yr Avg Pickups In Self-Counseling In Counseling In PPSO Queue Offered (Not Accepted) Awarded (Pickup)

  • 5,000

10,000 15,000 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 3-yr Avg Pickups In Self-Counseling In Counseling In PPSO Queue Offered (Not Accepted) Awarded (Pickup)

  • 5,000

10,000 15,000 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 3-yr Avg Pickups In Self-Counseling In Counseling In PPSO Queue Offered (Not Accepted) Awarded (Pickup)

slide-6
SLIDE 6

Surface Warriors…Delivering Trust 6

Blackout Capability

slide-7
SLIDE 7

Surface Warriors…Delivering Trust

Missed RDD Details

7

slide-8
SLIDE 8

Surface Warriors…Delivering Trust 8

Wk 21 Wk 22 Wk 23 Wk 24 Wk 25 Wk 26 Wk 27 Wk 28 Wk 29 Wk 30 Wk 31 Wk 32 Wk 33 Wk 34 Wk 35 Wk 18 8.53 13.50 8.91 6.34 8.24 15.02 22.61 8.53 7.67 5.25 2.75 0.00
  • 0.00
  • 783
7764 9.92 Wk 19 11.26 15.56 11.62 8.20 8.35 14.82 18.79 5.77 7.29 3.81 2.60 0.00 0.00 0.25
  • 932
10471 11.23 Wk 20 49.76 54.93 23.08 18.00 8.88 22.00 24.80 4.00 6.00 1.00 0.50
  • 1.50
0.00 0.00 152 4897 32.22 Wk 21 25.31 47.08 69.49 42.16 39.76 9.79 1.80 2.07 5.57 0.75 4.50 0.50
  • 182
5992 32.92 Wk 22 0.00 0.00 0.00 71.74 54.90 56.88 21.30 20.50 6.33 1.00 4.75 1.00 0.50
  • 128
5764 45.03 Wk 23
  • 0.00
0.00 31.00 30.83 87.20 71.33 15.31 9.09 11.86 37.50 0.00
  • 95
3817 40.18 Wk 24
  • 0.00
0.00 77.63 95.67 74.24 10.03 5.00 26.08 18.00 0.60
  • 1.00
0.00 113 3329 29.46 Wk 25
  • 0.00
0.00 0.00 102.78 46.33 17.24 13.50 12.50 0.00 0.33 0.25 0.00 115 3705 32.22 Wk 26
  • 0.00
0.00 0.00 78.75 22.35 24.07 14.07 1.17 1.00 1.50
  • 120
3197 26.64 Wk 27
  • 0.00
0.00 14.92 88.28 25.25 23.76 1.13
  • 0.00
  • 105
3961 37.72 Wk 28
  • 0.00
0.00 37.75 43.92 47.33 7.17 1.00
  • 0.00
74 1611 21.77 Wk 29
  • 0.00
0.00 20.50 47.75 1.94 1.75 0.60 1.86 74 744 10.05 Wk 30
  • 0.00
40.25 81.00 3.00 1.39 0.60 0.33 84 533 6.35 Wk 31
  • DPS Analytics Down
Wk 32
  • 0.00
0.29 1.47 1.26 2.09 69 82 1.19 Wk 33
  • 0.00
4.30 2.70 1.93 59 149 2.53 Wk 34
  • 0.00
2.60 3.52 51 148 2.90 Wk 35
  • 0.00
0.86 28 19 0.68 Wk 36
  • 0.00
4 0.00 Total 3168 56183 17.73 Overall Ratio Max Unavail Ratio

dHHG Unavailability Ratio (by Desired Pickup Date)

669 1840 Kansas to Regions 1-14 Total Accepted Total Unavail Unavail Ratio TSPs (1-14) Wk 21 Wk 22 Wk 23 Wk 24 Wk 25 Wk 26 Wk 27 Wk 28 Wk 29 Wk 30 Wk 31 Wk 32 Wk 33 Wk 34 Wk 35 Wk 18 12.89 14.29 8.15 6.03 28.56 12.48 10.00 12.89 6.00 2.40 0.50 0.00
  • 0.00
  • 319

3908 12.25 Wk 19 16.60 15.40 17.37 8.49 26.65 11.86 10.67 5.08 5.00 9.86 0.50 0.00

  • 0.00
  • 389

5726 14.72 Wk 20 47.17 40.50 25.57 6.15 4.00 36.40

  • 1.00

1.00 6.67 1.00

  • 87

2061 23.69 Wk 21 33.80 89.57 30.79 18.53 9.31 14.85 14.50 2.13 2.25 0.00

  • 0.00
  • 96

2044 21.29 Wk 22 0.00 0.00 77.20 55.06 30.21 10.14 22.13 7.33 1.50 2.00 3.00

  • 0.00

0.00 81 2447 30.21 Wk 23

  • 0.00

91.50 39.78 54.31 80.00 0.00 2.33 1.00 1.00 0.00 2.00

  • 45

2231 49.58 Wk 24

  • 0.00

0.00 2.60 101.43 74.08 26.93 5.83 3.57 1.00

  • 58

2052 35.38 Wk 25

  • 0.00

0.00 32.00 79.17 53.95 7.09 18.25 14.83 0.50

  • 1.00
  • 56

1870 33.39 Wk 26

  • 0.00

66.30 8.00 9.00 1.50 1.00 0.25 4.00

  • 62

1583 25.53 Wk 27

  • 0.00
  • 62.43

29.81 25.92 8.20 1.25 0.67

  • 1.00

60 1427 23.78 Wk 28

  • 0.00

30.91 15.33 3.20 3.50 1.00 0.33 0.00 30 412 13.73 Wk 29

  • 0.00

0.00 35.53 33.38 0.80 1.00 1.00 0.60 52 817 15.71 Wk 30

  • 0.00

9.40 117.44 24.80 1.13 0.50 0.00 39 1288 33.03 Wk 31

  • DPS Analytics Down

Wk 32

  • 0.00

1.50 1.58 0.83 1.71 40 50 1.25 Wk 33

  • 0.00

2.00 3.69 10.20 35 132 3.77 Wk 34

  • 0.00

0.44 2.83 26 39 1.50 Wk 35

  • 0.00

0.00 17 2 0.12 Wk 36

  • 0.00

3 0.00 Total 1495 28089 18.79 Overall Ratio 665 1830 TSPs (1-14)

Max Unavail Ratio

Louisiana Regions 1-14

dHHG Unavailability Ratio (by Desired Pickup Date)

Total Accepted Total Unavail Unavail Ratio

dHHG Ratio Breakout

slide-9
SLIDE 9

Surface Warriors…Delivering Trust

dHHG Ratio Breakout

9

Wk 21 Wk 22 Wk 23 Wk 24 Wk 25 Wk 26 Wk 27 Wk 28 Wk 29 Wk 30 Wk 31 Wk 32 Wk 33 Wk 34 Wk 35 Wk 18 6.85 7.34 5.20 6.82 7.91 9.10 9.44 6.85 0.00
  • 5.00
  • 147
1036 7.05 Wk 19 11.91 11.98 4.68 6.24 8.08 9.15 8.45 7.83 3.00
  • 5.00
  • 175
1553 8.87 Wk 20 59.33 55.33 78.60 26.60 30.38 8.00 8.00
  • 23.00
  • 40
1540 38.50 Wk 21 29.67 102.20 2.00 10.25 10.36 15.31 2.00 1.00 1.50 2.00 0.00
  • 0.00
0.00
  • 58
1103 19.02 Wk 22
  • 0.00
19.33 15.00 41.20 37.33 23.40 2.67 0.50 2.00 0.00
  • 42
839 19.98 Wk 23
  • 0.00
0.00 16.63 46.93 35.17 38.50 2.00
  • 23.00
  • 1.00
  • 46
1439 31.28 Wk 24
  • 0.00
29.00 110.44 101.33 21.00 2.50
  • 0.50
0.00
  • 0.00
47 2351 50.02 Wk 25
  • 0.00
64.33 133.67 45.09 2.22 3.67 4.75
  • 0.00
  • 37
1140 30.81 Wk 26
  • 0.00
15.33 46.38 7.53 0.83 1.33 1.00 0.00 0.50
  • 54
865 16.02 Wk 27
  • 0.00
0.00 53.00 2.00 11.36 0.50 0.00
  • 24
291 12.13 Wk 28
  • 0.00
5.00 2.69 7.36 2.50 0.00
  • 1.50
35 132 3.77 Wk 29
  • 0.00
0.00 22.80 45.27 3.40 1.67 0.00
  • 33
815 24.70 Wk 30
  • 0.00
0.00 27.57 1.33 0.33 0.00 1.00 36 215 5.97 Wk 31
  • DPS Analytics Down
Wk 32
  • 0.00
0.11 0.00 0.58 25 10 0.40 Wk 33
  • 0.50
0.20 0.88 17 12 0.71 Wk 34
  • 0.00
0.40 0.40 12 6 0.50 Wk 35
  • 0.25
6 4 0.67 Wk 36
  • 1
0.00 Total 835 13351 15.99 Overall Ratio TSPs (1-14) Max Unavail Ratio 674 1854 Nevada Regions 1-14

dHHG Unavailability Ratio (by Desired Pickup Date)

Total Accepted Total Unavail Unavail Ratio Wk 21 Wk 22 Wk 23 Wk 24 Wk 25 Wk 26 Wk 27 Wk 28 Wk 29 Wk 30 Wk 31 Wk 32 Wk 33 Wk 34 Wk 35 Wk 18 12.96 17.75 18.72 11.46 18.50 16.44 34.68 12.96 4.70 6.50 2.67 0.67 1.00 0.00

  • 412

6807 16.52 Wk 19 18.63 20.27 19.00 14.41 16.97 16.94 28.59 11.83 6.27 2.00 1.80 0.33 1.00 0.00

  • 542

9752 17.99 Wk 20 37.93 70.96 30.00 6.83 10.08 11.19 3.60 50.00 3.00 0.00 0.00 0.00

  • 127

3984 31.37 Wk 21 33.63 76.62 38.60 23.40 18.17 12.72 6.40 0.33 3.00 0.00 8.50

  • 0.00
  • 124

3444 27.77 Wk 22 0.00 0.00 24.47 42.76 38.29 36.44 58.10 25.44 1.67 6.40 2.40 0.33 0.00 0.00 0.00 171 4006 23.43 Wk 23

  • 0.00

0.00 27.75 91.38 49.19 61.50 2.75 2.00 2.50 0.00 1.25 1.00 1.00

  • 82

2617 31.91 Wk 24

  • 0.00

0.00 13.43 45.33 87.46 16.54 3.00 1.50 2.17 0.75 0.00 2.00

  • 110

1975 17.95 Wk 25

  • 0.00

0.00 21.23 120.60 36.02 1.92 4.80 4.20

  • 1.00
  • 1.00

129 2739 21.23 Wk 26

  • 0.00

6.61 0.00 60.42 7.61 10.29 6.50 0.75 0.67 0.00 0.50 138 2413 17.49 Wk 27

  • 0.00

0.00 20.25 51.48 18.21 29.25 1.75 1.00 0.50 0.00 96 2294 23.90 Wk 28

  • 0.00

0.00 41.36 28.50 11.20 0.25

  • 0.33

0.00 60 978 16.30 Wk 29

  • 0.00

0.00 29.96 78.00 11.25 1.88 1.00 0.33 98 2437 24.87 Wk 30

  • 0.00

34.22 107.50 6.00 1.29 1.78 1.00 108 3071 28.44 Wk 31

  • DPS Analytics Down

Wk 32

  • 0.00

3.72 1.56 1.14 1.80 81 167 2.06 Wk 33

  • 0.00

1.00 0.75 1.29 58 56 0.97 Wk 34

  • 0.00

4.59 1.68 66 176 2.67 Wk 35

  • 0.00

2.29 60 125 2.08 Wk 36

  • 0.00

22 0.00 Total 2484 47041 18.94 Overall Ratio

TSPs (1-14)

Max Unavail Ratio

666 1831 New York Regions 1-14

dHHG Unavailability Ratio (by Desired Pickup Date)

Total Accepted Total Unavail Unavail Ratio

slide-10
SLIDE 10

Surface Warriors…Delivering Trust 10

Wk 21 Wk 22 Wk 23 Wk 24 Wk 25 Wk 26 Wk 27 Wk 28 Wk 29 Wk 30 Wk 31 Wk 32 Wk 33 Wk 34 Wk 35 Wk 18 55.64 29.53 50.73 31.08 61.33 54.25 1.00 55.64 2.50
  • 130.00
33.00
  • 92
3861 41.97 Wk 19 61.93 44.12 65.56 46.31 67.00 43.40 1.00 25.50 2.50
  • 130.00
33.00 2.00
  • 119
6059 50.92 Wk 20 8.00 0.00
  • 0.00
  • 19.50
3.00
  • 7.00
  • 8
134 16.75 Wk 21 0.00
  • 30.00
  • 73.00
70.25 16.00 24.50 64.00
  • 2.00
17 725 42.65 Wk 22
  • 0.00
0.00
  • 120.50
  • 21.00
63.78 23.50 46.00 27.50
  • 0.00
  • 24
1097 45.71 Wk 23
  • 0.00
  • 71.50
49.00 100.00
  • 0.00
  • 15
778 51.87 Wk 24
  • 0.00
  • 88.00
43.00 56.25
  • 4.00
  • 1.50
  • 13
537 41.31 Wk 25
  • 96.00
68.00 28.00
  • 6
344 57.33 Wk 26
  • 34.00
10.00 4.50 0.00 2.00
  • 22
213 9.68 Wk 27
  • 50.00
21.73 33.00 3.50
  • 16
379 23.69 Wk 28
  • 19.00
65.00 6.00
  • 5
128 25.60 Wk 29
  • 0.00
  • 27.36
35.00 7.00 18.50 16 380 23.75 Wk 30
  • 0.00
  • 99.67
46.50 30.50 13.00 11 492 44.73 Wk 31
  • DPS Analytics Down
Wk 32
  • 37.00
25.00 45.60 34.00 9 349 38.78 Wk 33
  • 74.50
37.50 14.50 8 328 41.00 Wk 34
  • 151.50
84.67 9 867 96.33 Wk 35
  • 2
9 4.50 Wk 36
  • #DIV/0!
Total 392 16680 42.55 Overall Ratio TSPs (1-14) Max Unavail Ratio 640 1759
  • N. Dakota
Regions 1-14

dHHG Unavailability Ratio (by Desired Pickup Date)

Total Accepted Total Unavail Unavail Ratio Wk 21 Wk 22 Wk 23 Wk 24 Wk 25 Wk 26 Wk 27 Wk 28 Wk 29 Wk 30 Wk 31 Wk 32 Wk 33 Wk 34 Wk 35 Wk 18 29.33 48.29 5.00 13.67 64.00 29.00 0.00 29.33 48.50

  • 21.00

0.00

  • 45

1604 35.64 Wk 19 39.31 48.29 64.00 25.80 64.00 29.00 25.50 31.33 48.50

  • 21.00

0.00

  • 51

2063 40.45 Wk 20 25.00 128.50 99.50 60.00 38.00

  • 13.00
  • 13

1029 79.15 Wk 21

  • 71.00

58.67 44.00 28.67

  • 6.00

5.00

  • 42.00
  • 12

501 41.75 Wk 22

  • 0.00
  • 42.50

104.00

  • 16.20

18.50

  • 11

307 27.91 Wk 23

  • 42.75

17.50

  • 0.00
  • 7

206 29.43 Wk 24

  • 0.00
  • 89.50

60.67

  • 0.00
  • 7

361 51.57 Wk 25

  • 101.50

106.50 108.00 17.50

  • 38.00

4.00

  • 12

744 62.00 Wk 26

  • 0.00
  • 65.67

34.75 81.50 9.00 42.00

  • 12

550 45.83 Wk 27

  • 55.00

26.60

  • 6

188 31.33 Wk 28

  • 0.00
  • 105.00
  • 7.00
  • 3.00

4 115 28.75 Wk 29

  • 39.67

3.50 7.50

  • 11

155 14.09 Wk 30

  • 11.50

26.17 2.50 12.00 11 197 17.91 Wk 31

  • DPS Analytics Down

Wk 32

  • 13.00

5.14 0.00 10 62 6.20 Wk 33

  • 11.00

84.00 73.67 7 467 66.71 Wk 34

  • 0.00

43.00 3 86 28.67 Wk 35

  • #DIV/0!

Wk 36

  • #DIV/0!

Total 222 8635 38.90 Overall Ratio

TSPs (1-14)

Max Unavail Ratio

641 1763

  • S. Dakota

Regions 1-14

dHHG Unavailability Ratio (by Desired Pickup Date)

Total Accepted Total Unavail Unavail Ratio

dHHG Ratio Breakout

slide-11
SLIDE 11

Surface Warriors…Delivering Trust 11

Wk 21 Wk 22 Wk 23 Wk 24 Wk 25 Wk 26 Wk 27 Wk 28 Wk 29 Wk 30 Wk 31 Wk 32 Wk 33 Wk 34 Wk 35 Wk 18 19.23 9.15 17.25 5.24 2.06 5.96 20.06 19.23 4.33 12.00 6.00
  • 308
3771 12.24 Wk 19 23.50 18.13 27.95 12.77 7.17 8.82 19.04 3.75 4.00 5.60 6.00
  • 399
7216 18.09 Wk 20 30.13 34.80 18.79 7.00 14.40 35.63 15.50 4.50 4.33
  • 2.00
  • 0.00
  • 87
2202 25.31 Wk 21 44.00 93.61 20.12 4.84 12.71 6.13 7.25 2.33 1.75 0.00 0.50 2.00
  • 145
4059 27.99 Wk 22 0.00 0.00 26.40 22.62 28.62 29.00 19.00 0.50 0.50
  • 1.00
3.00
  • 103
2192 21.28 Wk 23
  • 0.00
31.60 76.69 50.33 59.13 23.83
  • 0.33
1.00 2.00 4.00
  • 60
2390 39.83 Wk 24
  • 0.00
25.06 75.32 68.00 15.00 0.50 2.25 0.75
  • 87
2994 34.41 Wk 25
  • 0.00
0.00 37.95 107.11 31.65 2.44 1.00 0.44 0.00 0.00 0.00
  • 92
3311 35.99 Wk 26
  • 0.00
33.89 76.22 8.71 12.00 3.40 1.50 0.00 1.00
  • 78
2633 33.76 Wk 27
  • 0.00
0.00 41.95 32.29 5.57 7.00 4.00 0.00 0.00 0.00 73 1780 24.38 Wk 28
  • 3.00
0.00 8.46 11.77 3.44 0.00 1.50 0.33 0.67 86 542 6.30 Wk 29
  • 0.00
0.00 52.35 18.32 3.00 0.50 0.00 1.00 84 1541 18.35 Wk 30
  • 20.18
70.94 2.70 1.00 0.50 0.75 60 1403 23.38 Wk 31
  • DPS Analytics Down
Wk 32
  • 0.00
0.10 1.00 0.00 0.57 47 20 0.43 Wk 33
  • 0.00
0.79 0.42 0.76 78 49 0.63 Wk 34
  • 0.00
0.54 0.53 34 18 0.53 Wk 35
  • 0.00
0.41 28 9 0.32 Wk 36
  • 0.00
6 0.00 Total 1855 36130 19.48 Overall Ratio TSPs (1-14) Max Unavail Ratio 670 1841 Tennessee Regions 1-14

dHHG Unavailability Ratio (by Desired Pickup Date)

Total Accepted Total Unavail Unavail Ratio Wk 21 Wk 22 Wk 23 Wk 24 Wk 25 Wk 26 Wk 27 Wk 28 Wk 29 Wk 30 Wk 31 Wk 32 Wk 33 Wk 34 Wk 35 Wk 18 5.51 4.77 3.58 2.75 2.76 5.39 4.86 5.51 1.62 2.45 2.89 0.30 0.20 0.00 0.50 2189 8863 4.05 Wk 19 7.27 6.51 4.40 2.90 3.27 5.11 5.29 3.74 1.81 2.52 2.63 0.27 0.13 0.00 0.33 2694 12828 4.76 Wk 20 11.77 14.64 8.19 2.38 3.25 3.36 5.35 1.48 1.38 0.90 1.00 0.67 0.67 0.00

  • 544

3519 6.47 Wk 21 18.69 50.65 20.65 5.60 9.23 7.25 10.09 1.00 0.78 0.58 1.57 0.50 0.00 0.00 1.00 507 7092 13.99 Wk 22 0.00 0.00 8.87 20.88 22.21 24.71 24.82 6.03 0.81 0.60 0.69 1.00 0.00

  • 0.00

540 8188 15.16 Wk 23

  • 0.00

0.00 16.73 48.34 56.28 53.25 11.79 2.14 3.58 1.96 0.17 0.67 0.25 0.00 387 11383 29.41 Wk 24

  • 0.00

0.00 40.09 86.00 70.50 8.61 1.08 0.84 1.11 0.67 0.29 0.40 0.11 430 10315 23.99 Wk 25

  • 0.00

0.00 22.20 86.84 20.84 3.04 2.15 1.81 0.25 0.20 1.00 0.75 340 4968 14.61 Wk 26

  • 0.00

0.00 16.42 56.79 4.68 2.11 2.98 0.53 0.20 0.60 0.43 380 5116 13.46 Wk 27

  • 0.00

0.00 29.94 19.07 7.45 13.26 2.09 0.07 0.23 0.00 421 5797 13.77 Wk 28

  • 0.00

0.00 19.29 19.92 14.87 1.24 0.73 0.18 0.25 281 3587 12.77 Wk 29

  • 0.00

2.69 27.69 24.43 1.68 0.39 0.29 0.59 322 4181 12.98 Wk 30

  • 0.00

19.49 47.64 5.24 0.41 0.23 0.12 281 4707 16.75 Wk 31

  • DPS Analytics Down

Wk 32

  • 0.00

0.71 0.37 0.36 0.24 259 107 0.41 Wk 33

  • 0.00

0.34 0.58 0.44 220 89 0.40 Wk 34

  • 0.00

0.16 0.43 193 52 0.27 Wk 35

  • 0.00

0.23 88 25 0.28 Wk 36

  • 0.00

32 0.00 Total 10108 90817 8.98 Overall Ratio

TSPs (1-14)

Max Unavail Ratio

674 1854 Virginia Regions 1-14

dHHG Unavailability Ratio (by Desired Pickup Date)

Total Accepted Total Unavail Unavail Ratio

dHHG Ratio Breakout

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Surface Warriors…Delivering Trust

Personal Property Channeling Concept Pilot

12

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Surface Warriors…Delivering Trust

Agenda

  • Channeling Concept Background
  • Channeling Concept Pilot Overview
  • Public Review/Comment: Federal Register

Process

  • Additional Information

13

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SLIDE 14

Surface Warriors…Delivering Trust

  • DoD Personal Property unique demand characteristics:
  • Consistency
  • Concentration
  • Volume
  • Channeling Concept has the potential to leverage DoD requirements

to positively impact operating efficiencies, possibly translating to:

  • Customer service improvements
  • Simplified interaction between DoD and industry
  • Reduced costs (higher Best Value Score)

Channeling Concept Background

14

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SLIDE 15

Surface Warriors…Delivering Trust

Channeling Concept Pilot Overview

  • Pilot Scope: Aggregating shipments at origin on select bi-directional traffic lanes and

awarding to one carrier, up to their maximum capacity

  • Pilot Scale:
  • Two high volume traffic lanes
  • Washington DC to/from San Antonio, TX (incl. 75 mile radius or origin/destination)
  • Norfolk, VA to/from San Diego, CA (incl. 75 mile radius of origin/destination)
  • Duration - five month period of time (Nonpeak and Peak season)
  • Pilot Bid Solicitation
  • Bid solicitation through DPS (as a Volume Move)
  • Award announcement through DPS (Volume Move)

San Antonio, TX Washington DC San Diego, CA Norfolk, VA

Channeling Pilot Lanes

slide-16
SLIDE 16

Surface Warriors…Delivering Trust

Federal Register Process

  • Government process to communicate significant proposed program changes equally

and fairly to the public policy/process changes

  • Opportunity to solicit and incorporate feedback from industry
  • Process:
  • Federal Register posting: 8 September
  • 60 day industry comment period
  • Comment collection and return to USTC/J4P
  • USTC/SDDC comment review and adjudication
  • Final rule posting

Federal Register Notice Release OSD comment collection

Proposed rule revision & comment incorporation Post Final Rule

60 day comment period

Current Status

30 day comment incorporation

Bid solicitation

16

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Surface Warriors…Delivering Trust

Additional Information

  • Channeling Concept of Operations:

http://www.transcom.mil/dtr/coord/coordpartivfrn.cfm

  • Federal Register Notice/Document Comments:

http://www.regulations.gov

17

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SLIDE 18

Surface Warriors…Delivering Trust

Rate Filing Timeline

18

  • Benefits of new timeline
  • Lengthy TSP review of rankings

before TDL goes live (new TDL avail NLT 23 Feb 16)

  • Reduce shipment queue buildup
  • Schedule flexibility
  • De-conflicts with AMSA

Conference

  • Highlights
  • Rd 1 Open - 11 Jan 16
  • Rd 1 Close - 16 Jan 16
  • Rd 2 Open - 2 Feb 16
  • Rd 2 Close - 10 Feb 16
  • Impact on GPA
  • Will use August GPA

2016 Projected

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SLIDE 19

Surface Warriors…Delivering Trust

Performance Period Discussion

Pre-decisional

  • Possible Perf. Periods,
  • 1Jan - 31Mar
  • 1Apr - 30Jun
  • 1Jul - 30Sep
  • 1Oct - 31Dec
  • Benefits of change
  • Reduce shipment queue buildup
  • Eliminates ‘frozen’ periods
  • (March, May)
  • Better distributes volume evenly

across same number of periods

  • Data is 3 yr average of

shipment distribution

19

Volume is average of last 3 calendar years Volume is average of last 3 calendar years

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SLIDE 20

Surface Warriors…Delivering Trust

Customer Satisfaction Survey Update

  • Survey Ethics
  • Horizon
  • DPS vs. iCSS
  • Chapter 403, Par. C.5.d

(NTS releases not counted as delivered)

  • NTS release survey change
  • System updates
  • Reworded questions (7192)
  • Deleted questions
  • DPS vs. iCSS

20

0.00 10.00 20.00 30.00 40.00 50.00 60.00 70.00 80.00 90.00 100.00 2011 2012 2013 2014 2015

Annual Scores

Link Score Login Score HD Score Overall

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SLIDE 21

Surface Warriors…Delivering Trust

Special Requirements & Rates Team

21

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SLIDE 22

Surface Warriors…Delivering Trust

Code 2 Details

22

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SLIDE 23

Surface Warriors…Delivering Trust

Code 2 Details

23

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SLIDE 24

Delivering Trust

Code 2 Shipment Count

  • 5,813 Code 2 shipment moves from 15 May – 1 Sep 2015
  • Slide shows 16% (88 of 557) of channels with Code 2 bookings comprise 60.4% of all Code 2

Shipments booked

24

Channel Shpt Channel Shpt Channel Shpt Channel Shpt Channel Shpt Channel Shpt Channel Shpt Channel Shpt US88-REG 10 122 US88-REG 12 71 US40-REG 2 47 US88-REG 9 39 US45-REG 9 30 US58-REG 1 27 US68-REG 11 24 US45-REG 14 21 US84-REG 6 113 US25-REG 6 69 US84-REG 9 47 US74-REG 14 38 US49-REG 10 30 US25-REG 13 26 US68-REG 5 24 US23-REG 2 20 US45-REG 6 108 US45-REG 5 68 US25-REG 5 46 US88-REG 1 36 US68-REG 13 30 US58-REG 9 26 US49-REG 12 23 US23-REG 6 20 US40-REG 6 100 US84-REG 5 67 US40-REG 14 45 US66-REG 1 35 US68-REG 15 30 US62-REG 9 26 US49-REG 5 23 US25-REG 9 20 US84-REG 12 94 US25-REG 14 58 US58-REG 6 45 US66-REG 10 35 US42-REG 14 29 US8190100-REG 11 26 US62-REG 1 23 US4964400-REG 12 20 US84-REG 2 84 US68-REG 10 57 US68-REG 12 45 US25-REG 1 33 US47-REG 6 29 US8190100 -REG 6 26 US62-REG 10 23 US4964400-REG 6 20 US25-REG 2 83 US49-REG 6 56 US88-REG 6 45 US58-REG 14 32 US84-REG 11 29 US17- REG 6 25 US8190100-REG 12 23 US64-REG 14 20 US84-REG 10 83 US58-REG 12 55 US45-REG 2 42 US87-REG 10 32 US25-REG 12 28 US44-REG 6 25 US48-REG 6 22 US34-REG 14 19 US49-REG 2 75 US66-REG 12 55 US62-REG 12 42 US45-REG 1 31 US88-REG 14 28 US68-REG 1 25 US66-REG 11 22 US49-REG 1 19 US84-REG 14 74 US68-REG 2 52 US40-REG 5 40 US66-REG 5 31 US40-REG 1 27 US58-REG 10 24 US79-REG 12 22 US49-REG 14 19 US66-REG 14 73 US88-REG 13 49 US84-REG 13 40 US28-REG 14 30 US45-REG 3 27 US66-REG 2 24 US87-REG 14 22 US4964400-REG 2 19

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Surface Warriors…Delivering Trust

Rate Area & Regions

25

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Surface Warriors…Delivering Trust

TSP Invoicing Points

26

  • Efforts to minimize use of MISC Item code
  • Known rating engine problems (workarounds

should be listed in the smart book)

  • Intra Alaska Mileage Over 14 Miles SCR

6634

  • Block 18/19 Billing Issue SCR 6896/7443
  • Invoice turn around may be faster if TSP

separates origin/destination charges

  • Billing and Invoicing questions:
  • Army.sddc.safb.billing@mail.mil or DPS

Helpdesk

  • GSA NOCs
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Surface Warriors…Delivering Trust

400NG Tariff Projected Updates

  • Item 225 Pickup and Delivery Service Applicable At Third Party and Self-Storage

Warehouses

  • Primary Pickup (Block 19) or Primary Delivery (Block 18) TSP is required to

enter facility to service shipment at no additional cost to the government

  • Item 28C Diversion language item code has been added to Syncada list
  • Item 17-1 Attempted Delivery language to identify what happens when attempt is

made and it is not TSPs fault

  • Add new item code for unpacking sever the ties between full pack and unpack (to

many CSS comments stating would not unpack, etc.)

  • Upcoming Regionalization:
  • 31 Dec 2015/1 Jan 2016
  • FHAT (Ft. Rucker) > CNNQ
  • FAAT (Ft. Campbell) > BGAC
  • Convert Shipments:
  • Standardizing delivery for converted lots delivery payment based on

government published rates

  • Diversions
  • Mapping, requirements, SCR 7443 and align with business rules (DTR, IT,

400NG)

27

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Surface Warriors…Delivering Trust

International Tender

28

  • Diversions
  • Mapping, write requirements and create SCR 7443 to align with the

business Rules (DTR, IT, 400NG)

  • Intra-Country Moves (iCM) add 7 new COS 4 channels for 2016 Rate

Cycle for OCONUS/OCONUS moves

  • BE - Belgium
  • GE - Germany
  • IT - Italy
  • NL - Netherland
  • SP - Spain
  • TU - Turkey
  • UK - United Kingdom
  • OTO Bids should incorporate all known costs in their bid
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Surface Warriors…Delivering Trust

International Tender

29

  • Regionalization
  • 31 Dec 2015/1 Jan 2016
  • FHAT (Ft. Rucker) > CNNQ
  • FAAT (Ft. Campbell) > BGAC
  • QFAC (Camp Zama) > QENQ
  • Foreign Flag Waiver
  • Updated language per HQ SDDC G3
  • Update Item 215 Pickup or Delivery at Commercial Warehouse
  • Primary Pickup or Primary Delivery TSP required to enter facility to service

shipment at no additional cost to the government

  • Converted Shipments
  • Standardizing delivery for converted lots delivery payment based on

government published rates

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SLIDE 30

Surface Warriors…Delivering Trust

SPECIAL REQUIREMENTS & RATES TEAM

  • Domestic Rates:

army.sddc.safb.ppratesdom@mail.mil

  • International Rates:

army.sddc.safb.ppirate@mail.mil

  • One Time Only:

army.sddc.safb.rates@mail.mil

  • Billing and Invoicing:

army.sddc.safb.billing@mail.mil

  • Rate Filing:

army.sddc.dpsrates@mail.mil

30

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SLIDE 31

Surface Warriors…Delivering Trust 31

BREAK

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SLIDE 32

Surface Warriors…Delivering Trust

MILITARY CLAIMS OFFICE

  • Concerns
  • Last Handler denial based on allegation that prior handler caused

damage without sufficient/or any evidence to support the allegation.

  • 75 Day period for reporting loss and damage.
  • Third party claim services.
  • TSP's responsibility to mitigate water/mold issues.

32

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SLIDE 33

Surface Warriors…Delivering Trust

Section Measure Definition Metric Value BVS %

A Average Days to Dispose of Claim Days from Filing to Disposal of the Claim Average Days 15 pts 3 % B Late Payment Percent reporting payment not received within 30 days % Late 15 pts 3 % C Percentage of Over-Aged Claims Percent of claims “Not Disposed” within 60 Days % Over-aged 15 pts 3 % D Success in Diverting Claims from Services Percent of Total Claims Submitted to Military Claims Office % Not Divert ed 15 pts 3 % E Customer Satisfaction with TSP Measure of “how satisfied” customers are Average Satisfaction Score 40 pts 8 % Total Claims Score 100 pt 20%

Claims Score

  • Why?
  • GAO-03-367, BPWGs,

Feedback

  • Will make program rankings

more objective

  • Will improve claims process

for Service Members and engaged TSPs

33

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SLIDE 34

Surface Warriors…Delivering Trust

Claims Score Plan

  • Working Group to

streamline metrics, placeholder SCR 7413

  • Objective measure
  • Can comprise a % of the

Best Value Score

  • Requirement target 4th qtr

FY16

  • Implementation TBD
  • Thoughts?

34

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SLIDE 35

Surface Warriors…Delivering Trust 35

Operational Support and Quality Team

slide-36
SLIDE 36

Surface Warriors…Delivering Trust

DRAFT - SDDC PAM 55-4

Draft Changes: 1.0 Definitions

  • Market – Programs listed in this document which define areas where a TSP can move

DP3 shipments, including domestic interstate, intrastate, mobile home/boats, international household goods, and international unaccompanied baggage − Open Season: A specified time period when applications are accepted for new entrants in any given portion(s) of the Defense Personal Property Program. The timelines, channels, and other parameters for each open season will be announced by SDDC

  • Prepaid Transportation Expenses – Payments for transportation of shipments for

which the revenue has not been recorded 2.0 Introduction

  • Open seasons will be only where additional capacity is needed as determined by SDDC
  • Non-uses will be for a minimum of 30 days – reference SDDC-PP Advisory 14-0040
  • TSP’s Voluntary Withdraw language

36

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Surface Warriors…Delivering Trust

DRAFT - SDDC PAM 55-4

3.1.4 Company Experience Requirements

  • a spreadsheet to include all shipments moved under their own authority within the

5 year timeframe 3.1.6 Outsourcing TSP Responsibilities

  • TSP will populate contact information into ETOSSS (not just exclusive move

manager info) and if requested, manager must provide names as on the BL

  • For International TSP’s the following services must be performed at the offices of

the TSP independent of any other person, firm, or corporation; 1)Shipment Management: 2) Coordinating operational functions; 3) Selecting and Executing necessary agreements with origin and destination agents port agents and general agents overseas; and 4) Paying origin/destination agents, underlying carriers, port agents, and general agents overseas for services rendered

  • reference SDDC-PP Advisory 14-0057

3.8 Performance Bonds

  • Removed: “or 2.5% of previous year DoD revenue, whichever is greater for the

domestic and international bonds”

  • reference SDDC-PP Advisory 14-0013

37

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Surface Warriors…Delivering Trust

DRAFT - SDDC PAM 55-4

3.9 Financial Data/Statements/Ratios

  • a. A copy of the balance sheet and statement of cash flows from the most recent year end

reviewed or audited financial statements must be provided to the QA org box within 150 days of fiscal year end

  • b. 1. Quick Ratio (1 to 1 or Greater): Cash and cash equivalents includes currency, coins,

checks received but not yet deposited, checking accounts, petty cash, savings accounts, money market accounts, and short-term, highly liquid investments with a maturity of three months or less at the time of purchase such as U.S. treasury bills and commercial paper. The items included as cash and cash equivalents must also be unrestricted. Revolving credit facilities or other line of credit financing arrangements are not considered cash or cash equivalents and should not be included in the quick ratio calculation. Details of the quick ratio calculation must be provided in the comments section of Part I (Financial Certification) of the Financial Statement Web Form. Alternatively, independent financial representative can provide a spreadsheet or other suitable form that depicts the details of the quick ratio calculation to the SDDC financial quals email org box. In either case, all accounts and account data used in the calculation must be resident in Part III of the submission. Specifically, the cash and trade accounts receivable amounts must be clearly identifiable in the accounts data in Part III.

38

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Surface Warriors…Delivering Trust

DRAFT - SDDC PAM 55-4

  • b. 2. Debt to Equity Ratio (4 to 1 or Less): Details of the debt to equity

ratio calculation must be provided in the comments section of Part I (Financial Certification) of the Financial Statement Web Form. Alternatively, independent financial representative can provide a spreadsheet or other suitable form that depicts the details of the debt to equity ratio calculation to the SDDC financial quals email org box. In either case, all accounts and account data used in the calculation must be resident in Part III of the submission. Specifically, total liabilities and total equity must be clearly identifiable.

39

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Surface Warriors…Delivering Trust

DRAFT - SDDC PAM 55-4

4.0 Additional DOD Participation Requirements

  • Added “ and a spreadsheet to include all shipments moved under their own authority within the 5

year timeframe” to all market approval paragraphs

  • Approved DOD TSPs Seeking Additional OTO Approval
  • Domestic Boat and/or Mobile Home: TSPs must update their ETOSSS in DPS indicating they

wish to expand their market to include Boat and/or Mobile Home approval. TSPs must have their insurance provider submit an independent Certificate of Cargo Liability Insurance for Boat/Mobile

  • Home. The minimum coverage amount per shipment is $50,000. No other form of insurance

information will be accepted. No performance bond is required for Boat/Mobile Home approval.

  • International Household Goods, Unaccompanied Baggage and/or Boat: TSPs must update their

ETOSSS in DPS indicating they wish to expand their market to include Boat, Household Goods and/or Unaccompanied Baggage. TSP’s must have at least one (1) year of continuous service as a DOD-approved International TSP and have accepted rates on file. TSP’s must also have a satisfactory performance score within the INTL iHHG and/or iUB markets during the current annual (12 month) rate cycle. TSPs must have their insurance provider submit an independent Certificate

  • f Cargo Liability Insurance for Boats. The minimum coverage amount per shipment is $50,000. No
  • ther form of insurance information will be accepted. No performance bond is required for Boat

approval.

40

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Surface Warriors…Delivering Trust

DRAFT - SDDC PAM 55-4

DRAFT 6.1 Changes in Required Administrative TSP Information

  • a. SDDC may, at their discretion, request current reviewed or audited
  • financials. SDDC does not recognize a TSPs SCAC or a TSPs
  • perating authority as an asset.

41

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Surface Warriors…Delivering Trust

40 33 15 12 10 6 6 2 2 2 1 1

Regular Suspensions 8 Apr to 25 Aug 2015

PPSO ACTIONS

42

Total of 544 Suspensions

(GBLOC Market & GBLOC)

Overall suspensions had minimal impact on overall capacity

slide-43
SLIDE 43

Surface Warriors…Delivering Trust

111 110 98 72 9 6 4 4

Turnbacks Shipments left at

  • rigin warehouse

past RDD Missed Pickups Refusal/Timeouts False statements & documentation Abusive language Smoking Theft

Immediate Suspensions 8 Apr 2015 to 25 Aug 2015

PPSO ACTIONS

43

*The DTR Part IV Chapter 405 Quality Assurance lists these violations as grounds for Immediate suspensions.

Overall suspensions had minimal impact on overall capacity

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SLIDE 44

Surface Warriors…Delivering Trust

SDDC Actions

19 Non-use actions taken by SDDC

  • 8 Apr to 25 Aug 2015
  • Multiple turnbacks
  • Multiple missed pickups

Determinations based on:

  • Number of shipments

turned back

  • Timeframe when occurred
  • Shortfuse
  • Impact on the customer

44

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SLIDE 45

Surface Warriors…Delivering Trust

Missed RDD

45

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SLIDE 46

Surface Warriors…Delivering Trust

Missed RDD Code 2 vs. Code D

46

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SLIDE 47

Surface Warriors…Delivering Trust

Foreign Flag Waivers

  • Purpose:
  • Compliance US Cargo Preference Act
  • Supports National Security Goals
  • Key requirements
  • Documented description of efforts made

to secure U.S. flag TSP and copies of email traffic to/from U.S. Flag Ocean Carriers indicating non-availability with at least two (2) U.S. Flag Carriers contacted

  • Submit request to G3 at

usarmy.scott.sddc.mbx.ffw- team@mail.mil

  • Not more than 15 calendar days

following the date of HHG pickup.

  • Not less than seven (7) calendar days

prior to booking cargo with a Vessel Operating Common Carrier (VOCC).

  • HQ SDDC’s email response to each

individual FFW request will serve as the

  • fficial decision
  • Common problems
  • Late requests
  • Poor communication between TSP and

Port Agent

  • Missed RDDs and inconvenience claims

47

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SLIDE 48

Surface Warriors…Delivering Trust

Intrastate Qualification

  • Why?
  • Intent was to better understand where we have capacity
  • for a specialized market for intrastate shipments
  • to better align capacity with volume
  • to position DoD to better compete with residential and corporate

accounts by incentivizing TSPs to commit resources to specialized intrastate programs

  • Examples
  • 2015: 531 Intrastate TSPs filed rates, moved 11,103 shipments
  • Some states now have more TSPs than annual shipments
  • Advisories issued 15 May 2015 (15-0093), 9 Jun 2015 (15-0103), and

1 July (15-0115) removing requirements and allowing more time for industry to comment

48

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SLIDE 49

Surface Warriors…Delivering Trust

Intrastate Qualification

  • Results
  • Primary Comments
  • Poor Timing, Conflicts with Peak Season
  • Reconsider/delay
  • Communication with industry
  • Reason/intent
  • Clearly define requirements/criteria
  • Federal register
  • Opportunity to Comment
  • Impact to Freight Forwarders
  • Small Business Impact
  • Warehouse Why is one required/Leased/Long term Agreement
  • Authority to conduct
  • Will TSPs be removed
  • Need True Open Season

49

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Surface Warriors…Delivering Trust

Intrastate Qualification

  • Way Forward
  • Decision to postpone proposed new intrastate requirements
  • Opportunity to clearly define criteria/improve communications
  • SDDC will assess data and potential impacts prior to

announcements

  • IAW 400NG Item 8 continue removing approvals for non-

participating TSPs

  • SDDC tracks approvals by state
  • Prevent TSPs from filing rates where they have no approval
  • Helps better determine Intrastate capability/capacity
  • Define future ‘open season’ requirements

50

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Surface Warriors…Delivering Trust

General Industry Concerns/Input

  • Minimum Performance Score announcement
  • Timing tied to Tariff/Tender
  • Rate Filing/Performance changes
  • Ranking data in advance to performance period
  • Common Financial and Administrative Control
  • Requirement to declare
  • 2016 Peak Season Business Rules

51

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Surface Warriors…Delivering Trust

LUNCH 1145-1300

52

slide-53
SLIDE 53

Surface Warriors…Delivering Trust

  • Office of the Deputy Assistant Secretary of Defense

Transportation Policy

  • Base Access – COL James H. Utley, II
  • Regionalization – Mr. Ronald L. Black

53

slide-54
SLIDE 54

Defense Travel Management Office

Office of the Deputy Assistant Secretary of Defense (Transportation Policy)

Motor Carrier Installation Access

54

  • Background

– OSD (Intelligence) is DoD’s proponent for installation access policy – Due to recent shootings at military installations, DoD Components are performing background checks on truck drivers when they enter an installation – Drivers often face lengthy wait time times to access facilities as a result, according to industry – In coordination with NDTA, issued survey to collect and validate carrier wait time data

  • Challenges

– Standardizing access procedures, to include driver credentialing and disqualification criteria, across hundreds of DoD installations – Gaining buy-in across the Department to accept the Transportation Worker Identification Credential (TWIC), when combined with a bill of lading, for identify-proofing and vetting

  • Way Forward

– Leverage Physical Security Review Board to develop standard access procedures – Build consensus with DoD physical security representatives to accept TWIC for identity proofing and vetting

slide-55
SLIDE 55

Defense Travel Management Office

Office of the Deputy Assistant Secretary of Defense (Transportation Policy)

Personal Property Shipping Office Consolidation

  • Initial state

– 139 Service-run Personal Property Shipping Offices (PPSOs) – Each office performs shipment management, counseling, quality assurance, and local functions

  • Consolidated state

– Consolidation of shipment management functions to 10 Joint Personal Property Shipping Offices (JPPSOs) and Consolidated Personal Property Shipping Offices (CPPSOs) – Customer store fronts maintained for counseling, quality assurance, and local functions at Personal Property Processing Offices (PPPOs)

Shipment management Front office Shipment management Front office Shipment management Front office Shipment management Front office Front

  • ffice

Shipment management Front

  • ffice

Front

  • ffice

Front

  • ffice

PPSO SO PPSO SO PPSO SO PPSO SO PPPO PO PPPO PO PPPO PO PPPO PO JPPSO SO

55

slide-56
SLIDE 56

Defense Travel Management Office

Office of the Deputy Assistant Secretary of Defense (Transportation Policy)

Personal Property Shipping Office Consolidation (Cont.)

Objectives

  • Reduce administrative and facility costs

while continuing to meet customer requirements

  • Standardize and streamline business

processes

  • Gain efficiencies across all program

elements Additional benefits

  • Established a forum to address issues,

exchange information, and enable collaborative planning

  • Centralized back office functions improved

TSP relationships and oversight

  • Enabled conversion from manual files to

electronic files

  • Improved customer service through call

centers and consistent delivery of service Program began in 2011

  • Joint Services Team (JST) formed to

support effort and promote collaboration

  • Conducted an economic analysis of

alternatives

  • Established business rules and
  • utlined consolidation steps
  • Developed tools to track and monitor

progress 56

slide-57
SLIDE 57

57

Together, we deliver.

UNCLASSIFIED

Ms Roni McDaniels/TCAQ PEO-T/618-220-4524/3 Sep 2015

Defense Personal Property System (DPS)

Briefing Type: Informational

For

Personal Property Forum

  • n

14 September 2015

Ms Roni McDaniels Deputy Program Manager

slide-58
SLIDE 58

58

Together, we deliver.

UNCLASSIFIED

Ms Roni McDaniels/TCAQ PEO-T/618-220-4524/3 Sep 2015

  • FY15 Releases Deployed
  • FY16 Planned Releases (Tentative)
  • FY17-18 Notional Releases
  • Engagements

Agenda

slide-59
SLIDE 59

59

Together, we deliver.

UNCLASSIFIED

Ms Roni McDaniels/TCAQ PEO-T/618-220-4524/3 Sep 2015

FY15 Releases Deployed

Release Capability Install Date

2.0.0 TSCR 7127, Rate Filing (Replaced COTS Manugistics functionality for Workbench TSP Proposed Annual Rates Uploads) 5 Feb 2015 2.1.0 SCR 6995, Personally Procured Moves (PPMs) SCR 7048, PBP&E Weight Entitlement TSCR 7243, Security Remediation SPRs 6784 and 7140, Overlapping Rate Cycle Dates 20 Mar 2015 2.1.1 TSCR 7135, Windows Server 2012 COTS Upgrade (Operating System upgrade on WebLogic Servers) 5 Jun 2015 2.1.2 SPR 7412, (Severity 2) Shipment Status Reversal 12 Jun 2015 2.3.0 TSCR 7192, CSS (Out-of-Cycle) SCR 6975, Refused Shipment Award Rolled to Next Eligible TSP SCR 7223, Self-Counseling Improvements SPR Maintenance Release 31 Jul 2015

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SLIDE 60

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Together, we deliver.

UNCLASSIFIED

Ms Roni McDaniels/TCAQ PEO-T/618-220-4524/3 Sep 2015

OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT

FY16 High FY16 High-le level planning sc el planning schedule hedule

2.5.0 TSCR 7135, Windows Server Upgrade 2.6.0 SCR 7291, Claims Quick Fixes & SPR Maintenance 3.0.0 TSCR 7347, Stand-up of BPMS (webMethods) 3.1.0 (BRAVO) TSCR 7283, Java 7/8 Upgrade; TSCR 7334 Siebel Open UI 3.2.0 (ECHO P1) TSCR 7129, User Management and Access Control 3.3.0 (ECHO) SCR 657, Doc Image/Mgt & User Matrix 3.5.0 (LIMA) Rate Filing Maintenance Release #2 SCR 7346, RF BRF Upload & Workbench Date/Time Format Mismatch 3.6.0 (MIKE) (Previously 3.4.0) SCR 7108, New Personally Procured Move (PPM) Checklist SCR 7168, DPS TGET Manual Override Army TAC & MDCs SCR 6799, Unmask Full SSN on DD Form 1351-2 TSCR 7348, Short Fuse Click Count Fix TSCR 7353, Short Fuse Shipment Locks Not Unlocking at 5 Minutes TSCR 7190, TGET Interface Format Changes 4.1.0 (NOVEMBER) TSCR 7134, Oracle 12c COTS Upgrade

3.2.0 3.3.0 3.5.0 3.6.0 4.1.0

DRAFT FY16 Planning Pending Contract Mod

2.5.0 10/2//2015 10/9/2015 2.6.0 10/30/2015 3.1.0 1/8/2016 3.0.0 11/6/2015

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Together, we deliver.

UNCLASSIFIED

Ms Roni McDaniels/TCAQ PEO-T/618-220-4524/3 Sep 2015

FY17 Notional Releases

Capability SCR 6781 Non-Temporary Storage (NTS) TSCR 7408, TOPS NTS Data Migration SCR 6771, TAC and Accounting Codes SCR 6604, Claims Redesign and Technical Migration SCR 7393, Self-Counseling Improvements and Technical Migration SCR 6575, AAFES and NAF Capability Emergent/regulatory SCRs (Out-of-Cycle) COTS Upgrades and Architecture Improvements

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SLIDE 62

62

Together, we deliver.

UNCLASSIFIED

Ms Roni McDaniels/TCAQ PEO-T/618-220-4524/3 Sep 2015

FY18 Notional Releases

Capability SCR 6282, Digital Signature (CAC) SCR 6522, Digital Signature (Non-CAC) Direct Procurement Method (DPM) SCR 3479, Automatic Reweighs SCR 5232, Joint/Combined Spouse Moves SCR 3578, Shipment Routing Options and Traffic Management Decision SCR 2033, Redesign of Dates Fields SCR 6550, Archiving Capability SCR 6708, Low Bandwidth Capability Emergent/regulatory SCRs (Out-of-Cycle) COTS Upgrades and Architecture Improvements

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SLIDE 63

63

Together, we deliver.

UNCLASSIFIED

Ms Roni McDaniels/TCAQ PEO-T/618-220-4524/3 Sep 2015

  • 15 – 16 Sep 2015 – Post Peak Season Hot Wash, Arlington, VA
  • 18-21 Oct 2015 – International Association of Movers Annual

Meeting, San Diego, CA

  • 20-23 Mar 2016 – American Moving and Storage Association

Annual Education Conference, New Orleans, LA

Engagements

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SLIDE 64

64

Together, we deliver.

UNCLASSIFIED

Ms Roni McDaniels/TCAQ PEO-T/618-220-4524/3 Sep 2015

QUESTIONS?

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SLIDE 65

Surface Warriors…Delivering Trust 65

BREAK

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SLIDE 66

Surface Warriors…Delivering Trust

Military Services

  • Joint Operations Board/

NTS Invoice Reconciliation Project Status

  • Military Service Headquarters Panel
  • Navy: Invoice Processing
  • Air Force: Service Update
  • Army: Army Consolidations
  • Marine Corps: Customer Satisfaction Survey

66

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SLIDE 67

Personal Property Joint Operations Board

67

14 September 2015

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SLIDE 68

Joint Operations Board

  • The Joint Operations Board (JOB) is the Joint Personal

Property/Household Goods operational/execution working group committed to working together across Government activities and stakeholders in gaining efficiencies and standardization across all program elements of the Department of Defense (DoD) Personal Property Enterprise.

  • Members:
  • Army – Army Personal Property Lead Element (APPLE) and Army Sustainment

Command (ASC)

  • Navy- NAVSUP Global Logistics Support (GLS) and NAVSUP HQ
  • Marine Corps – MCHQ Personal Property Section
  • Air Force – Personal Property Activity (PPA)
  • Coast Guard
  • SDDC (New as of Aug 15)

68

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SLIDE 69

Personal Property Joint Services Team (JST) Policy/Systems Requirements/ Business Strategy, Joint Regionalization Planning Oversight Members: OSD, USTC. SDDC, Services HQ Reps, DFAS, APPLE, GLS, PPA Personal Property Joint Operations Board (JOB) Tactical Strategy, Operational Execution Management, Joint Standardization Members: GLS, PPA, APPLE, MC & CG Services HQ, SDDC JPPSO Directors Working Group Share best business practices, identify issues/concerns impacting JPPSO operations Members: All Services PPSO/JPPSO Directors

Performance Metrics Sub-Working Group Training Standardization Sub-Working Group Storage Management Sub-Working Group Invoice Processing Sub-Working Group Excess Costs Sub-Working Group Marketing & Communications Sub-Working Group Counseling Sub-Working Group Aged NTS Manual Invoice Reconciliation Project DFAS/Services Invoice Submission/ Rejection CPI Project Customer Support Strategy Joint Regionalization Project Implementation

JOB Collaboration

69

Subject Matter Experts

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SLIDE 70

Standardization

  • Objective is to standardize the customer

experience and gain efficiencies

  • A Joint, collaborative approach enables sharing of

best practices

  • Deliverables include consistent
  • The result is a consistently high level of service

70

Procedures Communication Metrics Training

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SLIDE 71

Standardization Strategy

71

FY15 FY16 FY17 FY18 FY19

Storage Management Counseling Shipment Management Quality Assurance Movement Support Training Invoice Processing Shipping Documents Missing Delivery Dates Reweigh Customer Communications Missing LOAs No Entitlement Pre-move Surveys Pre-Approval for SIT Performance Metrics Overweight/Excess Costs Invalid/Missing LOAs Witness Reweighs Long Delivery Process Invoice Submission/Rejection Follow-up with Paperwork/Signatures Firearms/Restricted Items Design of DPS for Inbound Clearing Excess Cost Difficulty Contacting Members Motorcycles Valid addresses Orders Assessorial Approvals Customer Support Copies of Inbound Paperwork Escalating to Tier II (PPSO/JPPSOs) Contact Info (TSP and PPPO)

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SLIDE 72

Other JOB Focus Areas

  • P/JPPSO Issues/Concerns impacting operations

– Policies/Business rules - clarification of internal procedures – Complex or unnecessary processes – Inconsistent execution

  • New requirements or changes impacting
  • perations
  • System issues
  • Joint Services Team (JST) assignments

72

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SLIDE 73

NTS Manual Invoice Reconciliation Project Status

Date Project Timeline

Jun 2013 RSMO’s Initial Request for Invoices Jan 2014 DFAS Completed Analysis May 2014 Establish NTS Aged Invoice Working Group Sep 2014 SDDC Advisory to Resubmit Invoices Jan 2015 Project Submission Cutoff

  • 188 NTS TSPs submitted invoices
  • 6,351 Invoices submitted
  • Total amount claimed as unpaid: $3,847,363.48

73 Current Status Amount

PPSO Researching $2,646,118.20 TSP Researching $151,584.99 Finance Centers Researching $5,401.84 Invalid Orders $61,690.31 Expired Line of Accounting $186,607.27 Submitted to Finance Center for Payment $230,902.41 Settled $565,058.45 # of TSPs with 100% Settled Invoices 22

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SLIDE 74
  • SDDC will continue to provide periodic status updates on the
  • verall progress via email
  • P/JPPSO will provide status updates of the trackers
  • Payment status can be obtained via:

Thank you for your patience!

My Invoice through WideAreaWorkFlow https://wawf.eb.mil

Status Updates

71

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SLIDE 75

Questions

75

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SLIDE 76

The NAVSUP Enterprise

76

Presented by: Deb McGlennon, Household Goods Program Manager September 2015

Navy Personal Property/ Household Goods

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SLIDE 77

77

  • Navy Organization structure
  • Roles/responsibilities
  • Issue resolution flow
  • Navy Audit – changes in business processes that will

affect TSPs

  • Supporting documents required IAW DTR
  • Using ‘My Invoice’ system to check status of payments
  • Invoicing origin and destination charges separately
  • Assessorial requests – complete description

Navy

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SLIDE 78

78

Navy Household Goods Enterprise

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SLIDE 79

I n t e g r i t y - S e r v i c e - E x c e l l e n c e

Headquarters U.S. Air Force

Personal Property Policy

  • Mr. Michael J. Topolosky

HQ USAF

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SLIDE 80

I n t e g r i t y - S e r v i c e - E x c e l l e n c e

Strategic

  • Liaises w/ HAF staff, Military Services, SDDC & TRANSCOM
  • Staffs packages
  • Publishes policy
  • Approves procedures, transformation initiatives
  • Partners with HQ PPA to transform the AF PPTY enterprise

Operational

  • Executes PPTY operations through assigned JPPSOs
  • Work with MAJCOMs to influence PPSO/PPPO performance
  • Subject matter experts for personal property issues
  • Integrates programs and processes
  • Proposes PPTY transformation initiatives
  • Consolidates data from across the enterprise
  • Executes executive agency functions
  • Formulates plans for A4LE

Tactical

  • Manage domestic & international shipments,

storage in transit and non-temporary storage

  • Liaise with commercial industry partners
  • Ensure payment for services
  • Ensure quality experiences
  • Answer questions and resolve issues

PPA HQ

AF/A4LR

Det 1 Det 2 Det 3 TBD TBD

PPPO PPPO PPPO PPPO PPPO PPPO PPPO PPPO PPPO PPPO

JPPSOs

Synergistic Enterprise Effort

80

(PPPOs (120+ worldwide)

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SLIDE 81

I n t e g r i t y - S e r v i c e - E x c e l l e n c e

Scope of AF PPTY Business

CONUS AF JPPSOs, CY13-CY14

81

110,470 90,083 49,712 DPS-Coded DPS-PPMs TOPS-Coded Shipments processed in DPS CY13 DPS Shipments: ~196K CY14 DPS Shipments: ~201K Change: 2.3% increase

43% 20% 37%

PPTY Outbound workload handled by AF-Managed JPPSO/PPSO/PPPOs

Total Shipments (Coded and PPMs) CY13: 245,172 CY14: 250,265 Change: +5,093 (up 2.0%) Coded Shipments (DPS and TOPS) CY13: 154,055 CY14: 160,182 Change: +6,127 (up 3.8%) PPM Shipments CY13: 91,117 CY14: 90,083 Change:

  • 1,034 (down 1.1%)

In CY14, USAF installations managed 21,833 Non-Temporary Storage lots In CY14, USAF installations managed 29.4% of all DOD shipments in DPS Shipments processed in TOPS CY13 TOPS Shipments: ~49K CY14 TOPS Shipments: ~49K Change from CY13-CY14: 1% increase

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SLIDE 82

I n t e g r i t y - S e r v i c e - E x c e l l e n c e

Questions?

82

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SLIDE 83

UNCLASSIFIED

2015 SDDC Personal Property Forum

14 September 2015

Martin W. Leibolt Army Personal Property Lead Element [APPLE]

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SLIDE 84

UNCLASSIFIED

Agenda

  • Army J/C/PPSO concerns identified with

Transportation Service Providers (TSP)

  • Army J/C/PPSO challenges with 2015 Peak

Season

  • Army Consolidation timeline
  • Army Consolidation end-state

84

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SLIDE 85

UNCLASSIFIED

TSP COMMUNICATION

  • Consistent concerns from Army transportation offices

indicate a lack of communication between TSPs and DoD customers.

– One office reported 200+ Missed Pick Ups from NTS facilities due to lack of communication between TSPs and NTS TSPs. – When requesting shipment information from TSPs noted on BL, TOs are advised to call a different TSP for the information. – TSPs are notifying customers of their shipment arrival via email and not attempting to reach them via phone. – TSPs are not communicating shipment arrival information in DPS i.e. delivery date or agent information. – Reestablish Move Coordinator program. Confusion for customers due to calls from premove surveyor, dispatcher, driver, local agent.

85

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SLIDE 86

UNCLASSIFIED

J/C/PPSO Challenges

  • Communicating recent entitlement changes of PBP&E to

customers.

  • Difficulty contacting customer when only a government email

address is available in DPS. Recommend mandatory use of personal email addresses especially for separates and retirees.

  • The dropdown list to choose a PPPO office creates confusion and

frustration for customers. Recommend system change that will allow DPS to select PPPO based on origin zip code.

  • DPS does not always reflect correct TSP Origin/Destination Agent
  • representation. Needs updating.
  • J/C/PPSOs need override ability of DPS to unlock short suspense

shipments.

  • DPS should factor in and adjust weight of packing material and

PBP&E prior to sending automatic emails to customers advising them that their shipment is overweight.

86

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SLIDE 87

UNCLASSIFIED

Army Consolidation CY15 – CY18

Redstone (SE) + 3,434 Ft Rucker (SE) + 4,954 *Ft Leavenworth (NW) + 6,933 *Ft Campbell (MA) + 16,345 *West Point (MA) + 3,229 End-State JPPSO: ARMY JPPSO Mid-Atlantic (MA) Fort Belvoir JPPSO Northwest (NW) Joint Base Lewis McChord CPPSO Fort Hood NAVY JPPSO Southeast (SE) Jacksonville JPPSO Southwest (SW) San Diego JPPSO Japan – Yokusuka CPPSO Norfolk AIR FORCE JPPSO North Central (NC) Colorado Springs JPPSO South Central (SC) San Antonio JPPSO Northeast (NE) Chelmsford

CY16

Ft Benning (SE) + 10,848 *Ft Sill (NW) + 8,767 *Ft Bragg (MA) +27,701

CY18

Ft Stewart (SE) + 18,241 *Puget Sound (NW) + 12,053 *Detroit Arsenal (MA) + 4,421 *Carlisle Barracks (MA) + 2,794 *Ft Knox (MA) + 6,979

CY15 CY17

Ft Irwin (SW) + 3,783 Ft Hauchuca (SW) + 5,786 Ft Buchanan (SE) + 2,379 Ft Polk (SE) + 6,568 Ft Gordon (SE) + 8,640 *Ft Riley (NW) + 11,976 *Ft Leonard Wood (NW) + 6,834 *Ft Drum (MA) + 12,173 *Ft Hamilton (MA) + 3,876 *Ft Bliss (CPPSO Hood) + 16,931

*number of shipments realigned to Army J/CPPSOs Current CY18 MA: 49,908 127,426 NW: 22,839 69,402 Hood: 23,058 39,984

Camp Zama (JA) + 1,368

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SLIDE 88

UNCLASSIFIED

Army Consolidation (End State)

CT

Idaho

MA i N H VT West Virginia

Washington Oregon

California Nevada Montana Wyoming Utah Arizona Colorado New Mexico North Dakota South Dakota Minnesota Iowa Nebraska Kansas Oklahoma Texas Wisconsin Missouri Arkansas Illinois Michigan

Indiana

Ohio

Kentucky Tennessee Louisiana

Mississippi

Alabama Pennsylvania

New York

Virginia

Georgia Florida

South Carolina

North Carolina Maine

9 J/CPPSO Centers of Excellence

JPPSO South East (N) Jacksonville, FL CPPSO-Norfolk (N) Norfolk, VA

JPPSO Mid Atlantic / Army Personal Property Lead Element Ft Belvoir, VA

JPPSO-NE (AF) Chelmsford, MA JPPSO South West (N) San Diego, CA JPPSO North West (A) Joint Base Lewis McChord, WA JPPSO-NC (AF) Colorado Springs, CO JPPSO-SC (AF) San Antonio, TX CPPSO-HOOD (A)

  • Ft. Hood, TX
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SLIDE 89

Marine Corps Personal Property Transportation Program Personal Property Forum 14 September 2015

“Observations of Customer Support” An informal review of Customer Satisfaction Survey comments from 1 Jan 2015 to the Present Presented By: Fred Hyden, Section Lead, Personal Property and Passenger Transportation Section Unclassified

85

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SLIDE 90

Marine Corps Personal Property Transportation Program

  • Worst move of my career.
  • Items often tossed in together without proper

wrapping (or in some cases, no wrapping at all).

  • While professional, did a poor job of packing and

labelling.

  • The truck broke down and the HHG items were left
  • n the side of the road. There was no

communication from the TSP Coordinator.

  • Re-assembly of our goods was very rushed and not

done properly

  • I made a claim for the speaker and was denied.

86

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SLIDE 91

Marine Corps Personal Property Transportation Program

  • Baggage shipment from Oahu, HI to San Diego, CA

weighing 400lbs. It took 49 days to have it delivered. For comparison, I shipped two footlockers using the USPS weighing 200lbs and they arrived in Oceanside, CA three days later.

  • Movers mixed in leftover Pizza and other trash with my

HHG items.

  • My wife's vehicle was hit by the moving truck, resulting

in over $7,000 worth of damage.

  • One of our best moving experiences in 20 years.
  • Both the crews on both sides were professional. Of all

the horror stories I have heard, this move was great.

87

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SLIDE 92

Marine Corps Personal Property Transportation Program

  • Questions? Please call us.
  • Marine Corps Personal Property and

Passenger Transportation Section:

  • 703.695.7765

88

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SLIDE 93

Surface Warriors…Delivering Trust

Industry Association Panel

  • American Moving and Storage Association
  • International Association of Movers

93

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SLIDE 94

Surface Warriors…Delivering Trust

Closing Comments

  • PPF Survey
  • Future PPF’s

94