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OneMain Financial 2019 Investor Day November 20, 2019 Cautionary - PowerPoint PPT Presentation

OneMain Financial 2019 Investor Day November 20, 2019 Cautionary Note Regarding Forward-looking Statements This presentation contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995.


  1. Cautionary Note Regarding Forward-looking Statements changes in federal, state or local laws, regulations, or regulatory policies and practices that adversely affect our ability to conduct business or the manner in which we are permitted to conduct business, such as licensing requirements, pricing limitations or restrictions on the method of offering products, as well as changes that may result from increased regulatory scrutiny of the sub-prime lending industry, our use of third-party vendors and real estate loan servicing, or changes in corporate or individual income tax laws or regulations, including effects of the Tax Cuts and Jobs Act; risks associated with our insurance operations, including insurance claims that exceed our expectations or insurance losses that exceed our reserves; our inability to successfully implement our growth strategy for our consumer lending business or successfully acquire portfolios of personal loans; declines in collateral values or increases in actual or projected delinquencies or net charge-offs; potential liability relating to fjnance receivables which we have sold or securitized or may sell or securitize in the future if it is determined that there was a non-curable breach of a representation or warranty made in connection with such transactions; the costs and effects of any actual or alleged violations of any federal, state or local laws, rules or regulations, including any associated litigation; the costs and effects of any fjnes, penalties, judgments, decrees, orders, inquiries, investigations, subpoenas, or enforcement or other proceedings of any governmental or quasi-governmental agency or authority and any associated litigation; our continued ability to access the capital markets and maintain adequate current sources of funds to satisfy our cash fmow requirements; our ability to comply with our debt covenants; our ability to generate suffjcient cash to service all of our indebtedness; any material impairment or write-down of the value of our assets; the ownership of our common stock continues to be highly concentrated, which may prevent minority stockholders from infmuencing signifjcant corporate decisions and may result in confmicts of interest; the effects of any downgrade of our debt ratings by credit rating agencies, which could have a negative impact on our cost of and/or access to capital; our substantial indebtedness, which could prevent us from meeting our obligations under our debt instruments and limit our ability to react to changes in the economy or our industry or our ability to incur additional borrowings; our ability to maintain suffjcient capital levels in our regulated and unregulated subsidiaries; changes in accounting standards or tax policies and practices and the application of such new standards, policies and practices; management estimates and assumptions, including estimates and assumptions about future events, may prove to be incorrect; any failure to achieve the SpringCastle Portfolio performance requirements, which could, among other things, cause us to lose our loan servicing rights over the SpringCastle Portfolio; various risks relating to continued compliance with the Settlement Agreement with the U.S. Department of Justice entered into by us and certain of our subsidiaries on November 13, 2015, in connection with the acquisition of OneMain Financial Holdings, LLC; and other risks and uncertainties described in the “Risk Factors” and “Management’s Discussion and Analysis” sections of the Company’s most recent Form 10-K and Form 10-Qs fjled with the SEC and in the Company’s other fjlings with the SEC from time to time. If one or more of these or other risks or uncertainties materialize, or if our underlying assumptions prove to be incorrect, our actual results may vary materially from what we may have expressed or implied by these forward-looking statements. You should specifjcally consider the factors identifjed in this presentation and in the reports we fjle with the Securities and Exchange Commission, including our 2018 Annual Report on Form 10-K, that could cause actual results to differ before making an investment decision to purchase our securities and should not place undue reliance on any of our forward-looking statements. Furthermore, new risks and uncertainties arise from time to time, and it is impossible for us to predict those events or how they may affect us. Use of Non-GAAP Financial Measures We report the operating results of Consumer and Insurance, Acquisitions and Servicing, and Other using the Segment Accounting Basis, which (i) refmects our allocation methodologies for interest expense and operating costs, to refmect the manner in which we assess our business results and (ii) excludes the impact of applying purchase accounting (eliminates premiums/discounts on our fjnance receivables and long-term debt at acquisition, as well as the amortization/accretion in future periods). Consumer and Insurance adjusted pretax income (loss), Consumer and Insurance adjusted net income (loss), Consumer and Insurance adjusted earnings (loss) per diluted share, Acquisitions and Servicing adjusted pretax income (loss), and Other adjusted pretax income (loss) are key performance measures used by management in evaluating the performance of our business. Consumer and Insurance adjusted pretax income (loss), Acquisitions and Servicing adjusted pretax income (loss), and Other adjusted pretax income (loss) represent income (loss) before income taxes on a Segment Accounting Basis and excludes net losses resulting from repurchases and repayments of debt, net gain on sale of cost method investment, acquisition-related transaction and integration expenses, restructuring charges, additional net gain on sale of SpringCastle interests, net loss on sale of real estate loans, and non-cash incentive compensation expense related to the Fortress Transaction. Management believes these non-GAAP fjnancial measures are useful in assessing the profjtability of our segments and uses these non-GAAP fjnancial measures in evaluating our operating performance and as a performance goal under the Company’s executive compensation programs. These non-GAAP fjnancial measures should be considered supplemental to, but not as a substitute for or superior to, income (loss) before income taxes, net income, or other measures of fjnancial performance prepared in accordance with GAAP . Please refer to the reconciliations in the Appendix to this presentation for quantitative reconciliations of non-GAAP fjnancial measures to their most directly comparable GAAP fjnancial measures. Reconciliations of forward-looking non-GAAP fjnancial measures to their most directly comparable GAAP fjnancial measures are not included in this presentation because the most directly comparable GAAP fjnancial measures are not available on a forward-looking basis without unreasonable effort. 3

  2. Agenda Our Business and Strategz Doug Shulman, Chief Executive Offjcer 8:30AM – 10:00AM Our Customers and How We Acquire Them Stacy DeWalt, Chief Revenue Offjcer Our Operating Model: A Competitive Advantage Rajive Chadha, Chief Operating Offjcer Break 10:00AM – 10:15AM Our Underwriting and Credit Analytics Dinesh Goyal, Chief Credit Offjcer 10:15AM – 12:00PM Our Approach to Risk Management Rich Tambor, Chief Risk Offjcer Our Financial Performance and Value Creation Micah Conrad, Chief Financial Offjcer Q&A Executive Team Lunch 12:00PM 4

  3. TODAY’S PRESENTERS Doug Stacy Rajive Shulman DeWalt Chadha CHIEF EXECUTIVE CHIEF REVENUE CHIEF OPERATING OFFICER OFFICER OFFICER PREVIOUS: PREVIOUS: PREVIOUS: Bank of New York Quicken Loans Regions Bank Dinesh Rich Micah Goyal Tambor Conrad CHIEF CREDIT CHIEF RISK CHIEF FINANCIAL OFFICER OFFICER OFFICER PREVIOUS: PREVIOUS: PREVIOUS: Capital One JP Morgan Chase Citigroup 5

  4. Our Business and Strategy 01 PRESENTED BY Doug Shulman CHIEF EXECUTIVE OFFICER

  5. Key takeaways 1 4 We have unique competitive We are enhancing our core advantages to serve the non-prime business with digital, technology, customer, including capital, scale, and analytics capabilities and a nationwide branch network 2 5 Our business is specifjcally We expect our business to designed to provide responsible continue generating signifjcant lending solutions to this large and excess capital that can be underserved market returned to shareholders 3 Our business is stable, resilient and cycle tested, generating signifjcant cash fmow 7

  6. We provide responsible lending solutions to hard-working Americans with a fjnancial need OneMain provides Our customers 1 responsible solutions Our customers have stability in employment and residence Our customers have often had some fjnancial diffjculty ~ 11 YEARS ~ 50% in their past and value our ability to serve them In same residence Homeowners With affordable rates and ~ $45,000 ~ 60% ability-to-pay underwriting, OneMain provides responsible credit solutions Annual net income 2 Same job for 5+ years 1. Source: Internal portfolio data. Data represents portfolio averages as of September 30, 2019. 2. Represents take-home pay net of taxes, insurance, and benefjts. 8

  7. We have a difgerentiated business model… Responsible lender – Valuable / straight-forward products – Ability-to-pay underwriting – Strong culture of compliance Scaled hybrid network Underwriting expertise SERVING THE – 1,500+ branches – Proprietary data – Personalized services – Demonstrated performance NON-PRIME CUSTOMER through economic cycles – Omni-channel capabilities Sophisticated marketing Strong balance sheet – 36 months of liquidity 2 – Multi-channel approach – Engaged ⅓ of non-prime borrowers – Benchmark issuer in ABS and in the last year 1 corporate unsecured Largest installment loan provider uniquely positioned to serve non-prime customers 1. Source: Experian. Represents percentage of consumers that took out a personal loan that also inquired about a loan at OneMain. Data for LTM June 30, 2019. 9 2. See page 98 for assumptions.

  8. ... that has signifjcant competitive advantages... OneMain advantages > 14 MILLION customers served 1 Our history Proprietary data ~ 9,500 experienced employees Our team Licensed in 44 states Regulatory & compliance Robust compliance infrastructure 88% of all Americans are within National scale & reach driving distance of a OneMain branch 2 Note: Data as of September 30, 2019. 1. Since 2006. 2. Source: U.S. Census, OneMain internal estimate. Driving distance describes within 25 miles. 10

  9. … and allows us to address the needs of underserved Americans OneMain is better able to serve non-prime customers... > 640 FICO customers on average receive ~ 90% 3x as many installment loan offers 1 3x On average, customers are able to accelerate credit card debt repayment after receiving a OneMain loan 1 of the time, OneMain offers the lowest rate 2 < 640 FICO > 640 FICO …resulting in our ~20% market share 3 1. Based on internal company data and estimates. 2. Source: LendingTree. Data for September 2019, and includes 30+ lenders. 3. Based on $16.2B of C&I ending net 11 receivables* for OneMain (as of March 31, 2019) and $82B of non-prime personal loans outstanding (source: Experian as of March 2019). * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations.

  10. Our customers choose us for a number of reasons Fewer alternatives for Looking for support Financial need responsible borrowing and expertise Value ease, convenience, and Trusted brand speed 12

  11. We have unparalleled relationships and experience with non-prime customers > $140 B 2.4 MM > 14 MM Cumulative Current Customers customer originations 1 served 1 accounts Cumulative originations since 2006 $140 Financial crisis $120 Volume in $ billions $100 $80 $60 $40 $20 $0 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 3Q 2019 ~50% of current and former customers do business with us at least twice Note: Data as of September 30, 2019. Pre-2015 data represents legacy OneMain and legacy Springleaf combined. 1. Since 2006. 13

  12. We have superior underwriting and credit decisioning Underwriting and credit advantages… …drives superior loss performance Net charge-offs ✓ Proprietary data from originating 19.3% > $140B of loans in last 12+ years ✓ Reduced fraud 12.1% ✓ Machine learning and AI modeling 8.1% 6.1% ✓ Alternative data sources 2.6% 0.6% ✓ 1,000+ attributes included in Non-prime Prime Non-prime Prime underwriting model Consumer Online lenders 1 Auto lenders 2 OneMain (C&I)* fjnance banks 3 Underwriting and decisioning engine is ~65% more predictive than FICO 4 Note: Data for YTD September 30, 2019. 1. KBRA Tier 2 (Prime) and Tier 3 (Non-prime) Consumer Loan Index. 2. KBRA Prime and Non-prime Auto Loan Index. 14 3. Includes Ally, Capital One, Discover, Sallie Mae, and Synchrony. 4. Source: Experian, internal analysis. * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations.

  13. We have a disciplined origination risk / return decision framework Portfolio level Loan level C&I net charge-offs * Stress profjtability ROTCE * < 7% > 20% Profjtable under severe stress 1 1. Defjned as comparable to the 2008-2009 recession. 15 * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations.

  14. We outperform in the consumer fjnance landscape Risk-adjusted yield Yield 24.1% 13.2% 16.8% Risk-adjusted 18.0% 26.9% yield 3.7% 10.5% 15.1% 8.7% 7.5% 3.1% 3.0% (2.6%) (0.6%) Net charge-offs (6.1%) (8.1%) (12.1%) (19.3%) Non-prime Prime Non-prime Prime OneMain (C&I)* Online lenders 1 Auto lenders 2 Consumer fjnance banks 3 Note: Data for YTD September 30, 2019. Totals may not sum due to rounding. 1. KBRA Tier 2 (Prime) and Tier 3 (Non-prime) Consumer Loan Index. 2. KBRA Prime and Non-prime 16 Auto Loan Index. 3. Includes Ally, Capital One, Discover, Sallie Mae, and Synchrony. Yield includes non-interest income. * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations.

  15. We have a steady track record of strong fjnancial results C&I adjusted net income 1* ($MM) C&I return on receivables * C&I operating expense ratio * - 100 + 24% 5% + CAGR vs. BPS vs. FY 2017 2 FY 2017 $241 5.5% 8.4% $160 4.2% 7.6% 2Q18 2Q18 3Q19 2Q18 3Q19 3Q19 Liquidity 3 Net tangible leverage * Capital returns 36 MONTHS 6.3x $376 MILLION of liquidity with no capital markets access within 5x to 7x target returned YTD Note: Data as of September 30, 2019. 1. Assumes a statutory tax rate of 24%. 2. Represents the annualized growth rate between (i) 2017 C&I adjusted net income* adjusted for a 17 normalized tax rate of 24%, and (ii) the midpoint of our estimated 2019E C&I adjusted net income* of $875-900MM (see page 88). 3. See page 98 for assumptions. * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations.

  16. Our business generates superior returns... Economic model (3Q19 YTD) * Yield 24.1% Other net revenue 2.5% 2019E C&I adjusted Net charge-offs (6.1%) diluted EPS * $6.42-$6.60 Operating expense (7.7%) Interest expense (5.6%) Taxes and other (2.0%) per share C&I return on receivables 5.2% Net tangible leverage 6.3x ROTCE 1 30%+ Strong cash fmow and earnings 1. Return on average tangible common equity. 18 * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations.

  17. ... and is supported by a strong balance sheet OneMain has also signifjcantly strengthened its ✓ AAA ABS rating; BB- corporate rating liquidity and funding profjle by reducing its reliance on secured funding, prepaying and further laddering debt maturities, as well as increasing the availability under ✓ 36 months of liquidity 1 its credit facilities and extending their maturities.” Moody’s (10/31/19) ✓ Net tangible leverage * within 5 x to 7 x target ✓ $7 B of undrawn conduits The company’s access to diversifjed funding sources, relatively high net returns, and market position in ✓ $8 B of unencumbered receivables subprime consumer installment lending market are positive rating factors... Positively, the fjrm has well- staggered maturities and no major concentrations.” S&P (9/11/19) Note: Data as of September 30, 2019. 1. See page 98 for assumptions. 19 * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations.

  18. Our future is full of opportunities PAST CURRENT / FUTURE Proprietary and alternative data Legacy, proprietary data models Credit Machine learning models Customer lifetime value framework Core marketing channels Marketing Expanded multi-touch marketing Shorter duration Longer duration Single B category corporate rating Balance sheet Double B category corporate rating Actively deleveraging Within target leverage range Robust excess capital generation None Capital return and return Branch, phone Product delivery Omni-channel 20

  19. We see opportunity across economic cycles Most resilient business model in the industry… …allows us to opportunistically play offense Long-term funding 36 months of liquidity 1 Grow market share In-house servicing ~6,500 branch + ~1,600 central employees Opportunistic asset acquisitions 50%+ secured portfolio (C&I * ) 2 Superior credit performance Note: Data as of September 30, 2019. 1. See page 98 for assumptions. 2. See page 68 for additional detail. 21 * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations.

  20. We operate in a large market with room for continued growth Non-prime personal loan market has experienced ...but still remains only 16% of non-prime unsecured credit, signifjcant growth… providing further room for growth (Units in millions) (Outstanding balances, $ in billions) R G 14.0 A C % 0 1 Personal loans $82 8.5 16% $441 84% Credit cards March 2014 March 2019 Source: Experian. Non-prime defjned as having a Vantage score between 550 and 700. Data as of March 2014 and March 2019. 22

  21. Any growth must meet our risk / return criteria However, our initiatives will support Growth is an output of: growth in the business ✓ Our risk / return criteria and credit box ✓ Our marketing effectiveness and the $17.8B experience customers have with us ✓ Our valuable products ✓ Economic outlook Today (3Q19) Future C&I ending net receivables * * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations. 23

  22. We are making targeted investments to enhance our business Technology Marketing Product and and customer innovation automation acquisition Omni-channel Advanced People and customer analytics talent experience 24

  23. We are developing a full omni-channel ofgering In person Phone Digital Application Closing Servicing Evolving customer engagement model to better serve our customers Current Future Note: We currently do limited applications and closings over the phone and limited servicing online. 25

  24. We have successfully launched new products 2013 Current Future Unsecured / hard secured Unsecured / hard secured + Unsecured / hard secured + Direct auto Direct auto + New products C&I ending net receivables * $11.3 B $17.8 B 1 2 1. Refmects legacy OneMain and legacy Springleaf combined. Refer to OneMain ABS East Conference Presentation (September 20, 2019). 2. As of September 30, 2019. 26 * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations.

  25. And our platform will allow us to expand our product ofgering CURRENT PRODUCTS Loans 2.4 MM Insurance In person POTENTIAL FUTURE Financial wellness PRODUCTS Phone Lines of credit customer accounts Cards Point of sale Other Digital National reach, balance sheet, and customer relationships provide incumbent advantages for new products Note: Data as of September 30, 2019. 27

  26. We have a disciplined capital allocation framework 1 Fund portfolio growth with loans that meet our risk / return criteria 2 Invest in our platform and consider inorganic opportunities if they arise 3 Regular dividends Return excess capital to shareholders Special dividends Consider share buybacks in the future 30%+ ROTCE * business generating substantial excess capital for reinvestment and capital return * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations. 28

  27. Our business has the capacity to generate considerable capital Illustrative framework 1 † ($ in millions unless otherwise noted) • Equity required (14%) to fund ($100-200) receivables growth net of earnings from that growth • Minimum 20% ROTCE * on $875-900 $675-800 all new loans $5-6 of anticipated excess capital per diluted share 2 2019 estimated C&I Net growth capital Excess capital adjusted net income * Excess capital generation potential of $16-20 per diluted share over the next 3 years 2 1. Assumes current business operating model, including operating leverage, and stable market conditions relative to 2019. 2. Based on C&I adjusted net income*. 29 * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations. † See Cautionary Note Regarding Forward-looking Statements at the beginning of this presentation.

  28. OneMain has signifjcant equity value upside Capital returns 1 Attractive multiple 2 Long-term growth > 12% 6.3x Steady earnings 2019 P/E growth multiple Compelling stock with multiple levers to drive equity value creation 1. Represents the quotient of (i) the midpoint of $5-6 of anticipated excess capital per diluted share highlighted on previous page and (ii) the OneMain closing share price as of 11/15/19. 30 2. Represents the quotient of (i) the OneMain closing share price as of 11/15/19 and (ii) the midpoint of our estimated 2019E C&I adjusted diluted EPS* of $6.42-6.60 per share (see page 18). * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations.

  29. Key takeaways 1 4 We have unique competitive We are enhancing our core advantages to serve the non-prime business with digital, technology, customer, including capital, scale, and analytics capabilities and a nationwide branch network 2 5 Our business is specifjcally We expect our business to designed to provide responsible continue generating signifjcant lending solutions to this large and excess capital that can be underserved market returned to shareholders 3 Our business is stable, resilient and cycle tested, generating signifjcant cash fmow 31

  30. Our Customers and How We Acquire Them 02 PRESENTED BY Stacy DeWalt CHIEF REVENUE OFFICER

  31. Key takeaways 1 3 We have a deep understanding We are investing in new of our customers’ needs and are channels to optimize our best positioned to meet them marketing effort and expand our customer touchpoints 2 4 Well-defjned, multi-channel Well positioned to provide customer acquisition program relevant and personalized offers with national reach to non-prime customers 33

  32. We do extensive customer segmentation to better address customer needs Non-prime customers typically have an emotional engagement with their credit score as it affects many aspects of their lives Solution seeker Confjdent borrower ✓ Feel stressed about their fjnances ✓ Confjdent in their fjnancial decision-making ✓ Need money for everyday expenses ✓ Believe they can discern which organizations to trust Financial newcomer Credit recovery ✓ Financially inexperienced ✓ Want to improve their credit score ✓ Least likely to have checking or ✓ Seek loans for debt consolidation savings accounts ✓ Want payment options that fjt their budget Source: Personal loan market segmentation developed for OneMain by Greenstone (August 2017) and Chadwick Martin Bailey (September 2018). 34

  33. Our customers choose us for a number of reasons Fewer alternatives for Looking for support Financial need responsible borrowing and expertise ✓ ✓ ✓ Need funding for unexpected OneMain offers a superior Value OneMain’s consultative expenses or to manage their debt alternative to high-rate lenders approach and budgeting process ✓ ✓ Looking to improve their credit OneMain is able to meet their borrowing needs Value ease, Trusted brand convenience, and speed ✓ ✓ OneMain understands their situation Value OneMain’s willingness to work with customers with less than ✓ Responsible and convenient perfect credit approval process ✓ View OneMain as credible ✓ Same or next day funding and trustworthy 35

  34. Our customers use loan proceeds to solve everyday fjnancial needs Use of loan proceeds 1 Personal loans are an attractive credit alternative OneMain Credit Other Personal Loans Cards ✓ 15% Fixed rate X Debt consolidation Family related ✓ 37% Amortizing / 9% X fjxed payment ✓ 8% Home repair No annual fee X 12% Average size ~ $9,300 1 ~ $2,200 2 Auto repair 19% A borrower can save ~ $1,300 Unexpected household expenses by choosing a OneMain personal loan over credit card debt 3 1. Based on YTD September 30, 2019 originations. 2. Source: Experian, July 2019. Represents average initial credit balance for customers with a Vantage score between 550 and 700. 36 3. Compares a 5-year, $5,000 personal loan with a 25% APR to a credit card with a $5,000 balance and a 25% APR. Assumes borrower pays off credit card balance through minimum payments of 2.25%, and the credit card carries an annual fee of $90 (source: Mintel data on credit card mailed offers from 12/2018 to 09/2019).

  35. Strong customer relationships drive better outcomes 2.4 MM Better application to book rate ~ 2x greater current customer accounts ~ 12 MM former customers 1 New customers Current & former customers ~ 50% of current and former customers Better credit performance do business with us at least twice ~ 20% lower losses ~ 20% market share 2 New customers Current & former customers Note: Data as of September 30, 2019, unless otherwise noted. 1. Since 2006. 2. Based on $16.2B of C&I ending net receivables* for OneMain (as of March 31, 2019) and 37 $82B of non-prime personal loans outstanding (source: Experian as of March 2019). * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations.

  36. Our large, diversifjed marketing mix is powered by robust proprietary data Direct mail Partnerships Digital ~ 250 MM pieces sent annually 30 + partners ~ 50 MM annual visits to OMF.com Proprietary Long-standing Investing sophisticated model deep relationships in multi-touch channels 38

  37. We acquire customers effjciently > 6 X return on customer acquisition Customer acquisition cost Customer lifetime value 39

  38. We are enhancing our production funnel Initiatives underway 10 MM+ Application starts Affjliates | Media Mix Direct Mail | Search and Display Application submits Design | Chat Signifjcant Content | Application Testing opportunity Alternative Data | Customer Lifetime Value Approved Model Enhancement | New Data Sources 1.5 MM Booked 1 Central Sales | Branch Automation Customer Experience | Digital Close Every additional 100k units results in ~$930MM of incremental receivables and ~$65MM of net income 2 1. YTD September 30, 2019 annualized. 2. Assuming an average loan size of $9,300 (based on YTD September 30, 2019 originations) and a marginal C&I return on receivables* 40 of ~7% (see page 92). * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations.

  39. We expect to increase customer lifetime value through an omni-channel experience Meet the customer where they are Offmine Social media Partnerships Direct Email Branch Phone Digital SEO 1 Display SEM 2 1. Search engine optimization. 2. Search engine marketing. 41

  40. Key takeaways 1 3 We have a deep understanding We are investing in new of our customers’ needs and are channels to optimize our best positioned to meet them marketing effort and expand our customer touchpoints 2 4 Well positioned to provide Well-defjned, multi-channel relevant and personalized offers customer acquisition program to non-prime customers with national reach 42

  41. Our Operating Model: A Competitive Advantage 03 PRESENTED BY Rajive Chadha CHIEF OPERATING OFFICER

  42. 1 Key takeaways Our hybrid operating model is a key contributor to our strong fjnancial performance 2 We are continuously improving our operations through investments in technology and applying data & analytics 3 We are developing leading-edge digital capabilities to deliver a better customer experience 44

  43. We operate nationally, but with a local focus 1,500+ branches and fjve central operations centers across the country 7 th Minneapolis, MN Largest branch Central Underwriting network 1 Evansville, IN 88% Special Servicing of Americans live London, KY within 25 miles of a Collections, OneMain branch 2 Recovery Fort Mill, SC ~ 13 Collections, Sales Branch manager avg. years experience Tempe, AZ Collections, Sales, Underwriting 1. When compared to U.S. banks. Source: S&P Market Intelligence as of June 30, 2019. 2. U.S. Census, OneMain internal estimate. 45

  44. Our products are designed to address our customers’ needs Secured loan Direct auto Unsecured loan Optional products 10+ year auto age 0-10 year auto age Key Stats (3Q19 YTD): ~$8k ~$10k ~$15k Avg. loan size Credit life, disability, involuntary unemployment insurance ~29% ~27% ~22% Avg. APR Home & auto membership ~9% ~5% ~2% C&I net charge-offs 1* Term life Guaranteed asset 45% 35% 20% protection % of originations Our consultative process helps the customer get the right product for them Note: Data as of September 30, 2019. 1. Represents LTM September 30, 2019. 46 * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations.

  45. Our platform is continuing to evolve as we add new capabilities PAST CURRENT / FUTURE Omni-channel operating model Branch operating model Operating model (branch, central, and digital) Centralized automated underwriting Origination process Decentralized, manual underwriting with streamlined processes New formats and staffjng models Single branch format Branch model Additional central support, moving Hours: 9 AM – 5 PM, 5 days/week towards 24/7 digital coverage In-person and remote loan closing, 100% completed in branch Loan closing heading towards an omni-channel experience 47

  46. Our branches and central operations work in tandem to deliver results effjciently Impact Branch Central operations 1,500 + 5 # of locations People & places High-touch ~ 6,500 ~ 1,600 # of employees customer engagement ✓ ✓ Initial contact ✓ Underwriting / decisioning – ✓ ✓ Superior credit Roles & 1 Verifjcation & loan closing performance responsibilities Late-stage delinquency, Servicing / collections Early-stage delinquency charge-off and recovery ✓ Higher customer Local relationships – life-time value Note: Data as of September 30, 2019. 1. Additional capabilities currently undergoing pilot. 48

  47. Our platform is built to serve the non-prime customer What we do Our process Results 1 Personalized approach to Consultative Optimal product solution understand the customer’s process and customer loyalty fjnancial situation and needs 2 Automated underwriting with Comprehensive centralized support Loans our customers underwriting and can afford 100% income and employment verifjcation verifjcation 3 High-touch servicing Relationship-based early-stage Tested formula to for credit sensitive collection led by branches drive strong credit borrowers Centrally-managed late-stage performance collections 49

  48. Our operating model has signifjcant competitive advantages OneMain advantages > 14 MILLION customers served 1 Our history Proprietary data ~ 9,500 experienced employees Our team Licensed in 44 states Regulatory & compliance Robust compliance infrastructure 88% of all Americans are within National scale & reach driving distance of a OneMain branch 2 Note: Data as of September 30, 2019. 1. Since 2006. 2. Source: U.S. Census, OneMain internal estimate. Driving distance describes within 25 miles. 50

  49. We are aggressively optimizing our business to enhance customer experience, while simultaneously driving effjciencies 1. Optimize 2. Simplify 3. Expand ✓ ✓ Footprint optimization ✓ Remote closing Varying branch sizes and formats ✓ ✓ Streamlined loan After-hours calling ✓ Flexible hours and different application process staffjng models ✓ Collections strategies ✓ Dynamic application routing ✓ Branch technology 51

  50. We optimize application routing to serve more customers Today Customer app Branch #1 Customer app Branch #2 Application routing takes into account customer Dynamic location, time of day, Customer app Branch #3... routing booking probability, and branch-level performance Customer app Central Customer app Digital end-to-end The future 52

  51. We are driving signifjcant improvements by streamlining our loan application Simplify Enhance Result ✓ ✓ ✓ Customer-centric design 3 rd party income and identity Better customer verifjcation experience ✓ Reduced application ✓ fjelds by ⅓ Redesigned verifjcation process ✓ Time savings for both our customers and branch staff ✓ $15 - $20 million in effjciency savings 53

  52. We are building machine learning models to enhance our collections strategy Our collections operations Machine learning at work Cumulative payers by decile 1 Predictive machine 60% learning models 50% Segment contact population 1 2 3 4 5 6 7 8 9 10 Dedicated analytics team % of accounts % of payers Risk ✓ ✓ ✓ ✓ ✓ 2 Strategies across the ✓ ✓ ✓ ✓ ✓ Loan balance collections lifecycle Determine ✓ ✓ ✓ ✓ resource ✓ ✓ ✓ allocation ✓ ✓ 54

  53. Our digital investments will enhance our existing capabilities Business hours After hours 24/7 Branch network Central Digital Deliver Augment Expand our products to customers in a after-hours and overfmow coverage, the universe of customers we serve personalized and responsible way underwriting assistance, remote loan closing by offering an omni-channel experience Develop Specialize Enhance trust and loyalty with our customers in functions performed outside of the the way we service our customers branch: underwriting secured loans and (mobile, SMS) late-stage collections Our current hybrid model Under development 55

  54. We are improving our mobile app Our redesigned mobile app is now available ✓ ✓ ✓ Enhanced customer Receive real-time Access customer experience updates and notifjcations support We are planning to roll out exciting new features ✓ ✓ ✓ Apply with the Digital servicing Enhanced fjnancial mobile app wellness 56

  55. We have signifjcantly optimized our operations... Number of branches Accounts per employee 1 e a s 5% reduction e c r i n % 4 1 1,648 372 326 1,562 3Q17 3Q19 3Q17 3Q19 Opened 64 branches since 3Q17 Reduced headcount by 8% 1. Represents total customer accounts outstanding per branch employees. 57

  56. ... resulting in a meaningful improvement to our operating performance C&I ending net receivables * per branch C&I * adjusted profjt per branch 1 ($ in millions) ($ in thousands) e s a e r e c n s i a % e 1 r 3 c n $11.4 i $549 % 0 6 $8.7 $342 3Q17 2 3Q19 2017 3Q19 YTD annualized 1. Represents C&I adjusted net income* divided by average number of branches. Assumes a statutory tax rate of 24%. 2. See 3Q17 earnings presentation for 2017 amounts. 58 * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations.

  57. 1 Key takeaways Our hybrid operating model is a key contributor to our strong fjnancial performance 2 We are continuously improving our operations through investments in technology and applying data & analytics 3 We are developing leading-edge digital capabilities to deliver a better customer experience 59

  58. Our Underwriting and Credit Analytics 04 PRESENTED BY Dinesh Goyal CHIEF CREDIT OFFICER

  59. Key takeaways 1 3 Unparalleled experience Best-in-class data analytics with non-prime credit and and modeling techniques that proprietary data that spans are subject to constant testing multiple credit cycles and innovation 2 4 Tested underwriting framework The combination of our experience, leveraging both in-person and underwriting framework, and digital capabilities innovative modeling supports our market-leading returns 61

  60. We have unparalleled experience with non-prime credit > $140 B 2.4 MM > 14 MM Cumulative Current Customers customer originations 1 served 1 accounts Cumulative originations since 2006 $140 Financial crisis $120 $100 Volume in $ billions $80 $60 $40 $20 $0 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 3Q 2019 Note: Data as of September 30, 2019. Pre-2015 data represents legacy OneMain and legacy Springleaf combined. 1. Since 2006. 62

  61. We have a long history of attractive, stable pricing Average APR at origination 27.0% 23.2% 3Q19 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 YTD Note: Pre-2015 data represents legacy OneMain and legacy Springleaf combined. 63

  62. Our credit decisioning engine is superior Our proprietary scoring results in better performance for lower scoring applicants 1,000+ attributes from proprietary and external data sources ~ 65% More predictive than FICO scores 1 Proprietary Data from performance data credit bureaus Machine learning ~ 27% Alternative data and AI modeling Fewer defaults vs. competitors for borrowers with FICO < 650 1,2 Customer lifetime value framework 1. Source: Experian, internal analysis. 2. Defaults on a unit-basis at 12 months on book. 64

  63. We have 150+ months of proprietary performance data Unlike many peers, we have customer history through a cycle Large scale proprietary performance database 14% Financial Cumulative C&I gross charge-offs* at month 24 crisis 12% Stable loss performance across originated vintages 10% 8% 6% 4% 2% 0% Jan 2006 Jan 2017 Monthly originated vintage * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations. 65

  64. Our ongoing focus on alternative data and innovative techniques… Models enhanced with third party data AI techniques evaluated Recent technology developments have resulted in better decision-making capabilities Gradient-boosted models Deep learning Neural network More predictive power Random forest Logistic regression 66

  65. … drives continuous improvement in the predictive power of our models 165% Underwriting model predictive power 1 158% Note: Percentages indexed to FICO 138% 126% 100% FICO 2016 2017 2018 2019 OneMain model Legacy credit models Updated regression Machine learning models Alternative models data ~ 100 1,000 + # of data points used 1. Source: Experian, internal analysis. Predictive power defjned with KS Score, a commonly used metric that measures the power of a model to differentiate “goods” from “bads.” 67

  66. Our portfolio’s shift to secured lending lowers default frequency and charge-ofgs 1 2 3 Shift towards secured Lower frequency of defaults Better portfolio credit performance C&I * portfolio secured mix 1 C&I net charge-offs 2* C&I net charge-offs 1* 51% ~9.0% 47% 7.0% 43% 36% 6.5% 30% 6.1% ~5.0% ~2.0% 2015 2016 2017 2018 3Q19 Unsecured Hard secured Direct auto ‘15 -’17 2018 3Q19 YTD ~ 50% Lower frequency of default vs. unsecured 3 1. Refer to 3Q19 earnings presentation and OneMain ABS East Conference Presentation (September 20, 2019). 2. Represents LTM September 30, 2019. 3. Based on frequency of 68 unit defaults at 24 months on book for loans originated in 2016. * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations.

  67. We ofger responsible solutions based on customers’ budget and needs Verifjcation Ability-to-pay Product offering Budget worksheet ✓ 100% income ✓ Personalized ✓ Solutions that meet verifjcation budgeting customer needs and ✓ Take-home pay (net income) fjt their budget ✓ ✓ 100% employment ✓ Underwrite based Less: Debt payments verifjcation 1 on net disposable ✓ Less: Living expenses income ✓ ✓ Detailed collateral Less: OneMain payment inspection ✓ Net disposable income 1. If unable to verify directly with employer, an indirect verifjcation source is required (e.g. recent paycheck stub, previous year W-2, signed 1040, credit bureau). 69

  68. Our credit results outperform the consumer fjnance landscape Net charge-offs 19.3% 12.1% 8.1% 6.1% 2.6% 0.6% Non-prime Prime Non-prime Prime OneMain (C&I)* Online lenders 1 Auto lenders 2 Consumer fjnance banks 3 Note: Data for YTD September 30, 2019. 1. KBRA Tier 2 (Prime) and Tier 3 (Non-prime) Consumer Loan Index. 2. KBRA Prime and Non-prime Auto Loan Index. 70 3. Includes Ally, Capital One, Discover, Sallie Mae, and Synchrony. * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations.

  69. We have a disciplined origination risk / return decision framework Portfolio level Loan level C&I net charge-offs * Stress profjtability ROTCE * < 7% > 20% Profjtable under severe stress 1 1. Defjned as comparable to the 2008-2009 recession. 71 * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations.

  70. Key takeaways 1 3 Unparalleled experience Best-in-class data analytics with non-prime credit and and modeling techniques that proprietary data that spans are subject to constant testing multiple credit cycles and innovation 2 4 Tested underwriting framework The combination of our experience, leveraging both in-person and underwriting framework, and digital capabilities innovative modeling supports our market-leading returns 72

  71. Our Approach to Risk Management 05 PRESENTED BY Rich Tambor CHIEF RISK OFFICER

  72. Key takeaways 1 3 Our responsible lending We remain vigilant and practices, state-licensed model, proactive in the protection and culture of compliance are of our portfolio core to our business model 2 4 The U.S. consumer remains We are well prepared and healthy and consumer debt well positioned to outperform levels are stable other consumer lenders through a cycle 74

  73. We take a disciplined and conservative approach to risk management Policy Current (3Q19 YTD) 6-7% 6.1% 1. Target risk appetite C&I net charge-offs * > 4.5% 5.2% C&I return on 2. Consistent returns receivables * > 24 MONTHS 36 MONTHS 1 3. Strong liquidity Minimum liquidity 1. See page 98 for assumptions. 75 * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations.

  74. We have a strong compliance culture & controls Seasoned compliance team and culture traces back to legacy bank ownership 300+ Legal, Risk 700+ annual 700+ annual state & Compliance compliance branch regulatory exams professionals audits Three lines Licensed & supervised Formal Compliance “Single-point-of-contact” of defense in 44 states Management System issue resolution unit Note: Data as of September 30, 2019. 76

  75. The U.S. consumer remains strong Indexed usual weekly earnings by income 1 Household debt service payment 2 90 th Percentile 75 th Percentile 50 th Percentile 25 th Percentile 10 th Percentile Household debt service payments as a % of disposable personal income 160% 20% 150% 18% 140% 130% 16% 120% 110% 14% 100% 90% 12% 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 1. Source: U.S. Bureau of Labor Statistics. Indexed to 2005 Q1 average usual weekly wage for each income band. 2. Source: Federal Reserve Board. 77

  76. A healthy OneMain customer drives strong credit performance OneMain customer debt service-to-net income ratio at origination Post loan Post loan (no mortgage) 37% 36% 25% 24% 2016 2017 2018 2019 Source: Internal data. 78

  77. We perform a rigorous monthly review of macroeconomic and portfolio data Detailed portfolio review process… …on a state-by-state basis 2 ✓ On a regular basis, the CEO and top managers Unemployment Rate Portfolio DQ % New Vintage DQ % Combined Status State Rate Y/Y % Chg. Status Rate Y/Y % Chg. Status Rate Y/Y % Chg. Status Alabama X.X X% X.X X% X.X X% of the Company conduct a review of economic Arizona X.X X% X.X X% X.X X% California X.X X% X.X X% X.X X% data and portfolio performance Colorado X.X X% X.X X% X.X X% Delaware X.X X% X.X X% X.X X% Florida X.X X% X.X X% X.X X% Georgia X.X X% X.X X% X.X X% ✓ Together we monitor: Hawaii X.X X% X.X X% X.X X% Idaho X.X X% X.X X% X.X X% Illinois X.X X% X.X X% X.X X% • U.S. economic data / leading indicators Indiana X.X X% X.X X% X.X X% Iowa X.X X% X.X X% X.X X% • State / MSA 1 economic data Kansas X.X X% X.X X% X.X X% Kentucky X.X X% X.X X% X.X X% • OneMain portfolio performance Louisiana X.X X% X.X X% X.X X% Maine X.X X% X.X X% X.X X% Maryland X.X X% X.X X% X.X X% • Feedback from our branches on local conditions Michigan X.X X% X.X X% X.X X% Minnesota X.X X% X.X X% X.X X% Mississippi X.X X% X.X X% X.X X% Missouri X.X X% X.X X% X.X X% ✓ Based on that information, we adjust our credit Montana X.X X% X.X X% X.X X% Nebraska X.X X% X.X X% X.X X% strategies accordingly Nevada X.X X% X.X X% X.X X% U.S. Total X.X X% X.X X% X.X X% 1. Metropolitan statistical area. 2. Table shown for illustrative purposes only. 79

  78. We conduct regular stress testing on our portfolio Economic scenarios Mild recession (2001–2002) Severe recession (2008–2009) Granular analysis Historical performance through a cycle ✓ Segmented by product, customer type, FICO, loan amount, and term ✓ Modeled 100+ segments ✓ OneMain proprietary data plus third party sources External validation Oliver Wyman and 2 nd Order Solutions separately validated results ✓ Challenger models built to test / validate results ✓ We also incorporate Moody’s macroeconomic forecasts, including their severe downturn scenario Stress playbook Detailed plan developed with defensive and offensive actions 80

  79. As part of our stress testing, we review historical data Granular analysis segmented by product, customer type, FICO, loan amount, and term Cumulative C&I gross charge-offs * by yearly vintage 1 1.58x 10.4% 9.7% 8.9% 6.6% 5.6% 5.4% 5.0% 2006 2007 2008 2009 2010 2011 2012 1. Represents the cumulative C&I gross charge-offs at month 24 on book. 81 * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations.

  80. Even in a severe recession, we expect to remain profjtable Ample cushion against potential losses Estimated C&I * peak net charge-offs 1 C&I * 3Q19 YTD Annual C&I net charge-offs Yield 24.1% (6.0 – 6.5%) Base outlook Other net revenue 2.5% Operating expense (7.7%) Mild recession (‘01-‘02) - peak year (7.5 – 8.0%) Interest expense (5.6%) (9.5 – 10.0%) Pre-loss profjtability ~13.3% Severe recession (‘08-‘09) - peak year Portfolio pre-loss profjtability covers losses even in a severe stress case † 1. Represents the estimated peak annual C&I net charge-offs in each scenario. 82 * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations. † See Cautionary Note Regarding Forward-looking Statements at the beginning of this presentation.

  81. Our model can quickly respond to a changing economic environment Time allocation of branch staff 25% 50% Collections Collections Normal Stressed economic economic environment environment 75% 50% Originations, Originations, sales and sales and admin. admin. We can double collections capacity by shifting ~1,400 employees within 48 hours 1 1. Represents work hours equivalent to ~1,400 full-time employees. 83

  82. We are better positioned today than 10 years ago Today, we are very well positioned for any macroeconomic scenario 2009 pro forma 2 2019 YTD Portfolio secured mix Portfolio secured mix Improved 32% 51% Improved payment product mix (C&I * ) 1 hierarchy 2Y CAGR of unsecured portfolio 2Y CAGR of unsecured portfolio Focused growth 20% 0% Disciplined strategy growth 1,000+ team members Central servicing Drives lower Virtually none capability losses focused on collections Avg. APR on originations Avg. APR on originations Improved ~24% ~27% Attractive pricing margins 1. Refer to 3Q19 earnings presentation and OneMain ABS East Conference Presentation (September 20, 2019). 2. 2009 pro forma refmects Legacy OneMain and Legacy Springleaf combined. 84 * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations.

  83. Key takeaways 1 3 Our responsible lending We remain vigilant and practices, state-licensed model, proactive in the protection and culture of compliance are of our portfolio core to our business model 2 4 The U.S. consumer remains We are well prepared and healthy and consumer debt well positioned to outperform levels are stable other consumer lenders through a cycle 85

  84. Our Financial Performance and Value Creation 06 PRESENTED BY Micah Conrad CHIEF FINANCIAL OFFICER

  85. Key takeaways 1 3 Conservative and resilient Disciplined receivables growth, balance sheet, with diverse optimization initiatives, and funding and a long liquidity operating leverage will drive runway future earnings growth 2 4 Strategic investment in the Expect signifjcant excess capital business will be balanced with generation after reinvestment continued focus on operating back into the business effjciency and cost discipline 87

  86. We expect robust 2019 fjnancial results 2019 estimate 2018 Original 1 Current 2 C&I Yield 23.9% Stable ~24.0% profjtability * Net charge-offs 6.5% < 6.5% ~6.1% Operating expense growth 4.2% 3% ~3% Balance C&I ending net receivables growth 9.3% 5 - 10% 12 - 14% sheet * Tangible leverage 6.9x 6.0x 6.1 - 6.3x (net 6.0x) C&I adjusted Net income $688MM $875–900MM N/A earnings * 1. As provided on February 12, 2019. 2. Updated outlook as of November 20, 2019. 88 * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations.

  87. We have built a strong performance track record C&I ending net receivables * C&I net charge-offs * C&I operating expense ratio * Net income * ($ in billions) ($ in millions) C&I adjusted 1 (100 bps) (90 bps) $875-900 ~$18.3 Adjustments 11% $14.8 24% CAGR CAGR C&I adjusted 1 Secured $578 ~51% Secured 43% Adjustments GAAP 7.0% 8.6% $775-830 ~6.1% ~7.6% Unsecured Unsecured GAAP ~49% 57% $323 2 2017 2019E 2017 2019E 2017 2019E 2017 2019E C&I 3.5% ~5.2% RoR * 1. Assumes a statutory tax rate of 24%. 2. Excludes $81MM impact from tax reform. Tax rate adjusted to refmect corporate Federal tax rate of 21% vs. 35% in 2017; 89 implied effective tax rate of 25%. * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations.

  88. We are making targeted investments to enhance our business Marketing Omni-channel Technology Advanced Product People and and customer customer and analytics innovation talent automation acquisition experience $150MM+ investment spend while also driving ~$100MM in effjciency savings 1 † 1. Management estimate from 2018 to 2022. 90 † See Cautionary Note Regarding Forward-looking Statements at the beginning of this presentation.

  89. We take a balanced approach to investing in our business Continued cost discipline and operating effjciencies funding strategic investment in the business ($ in millions) ~$68 ~3% growth ~$25 ~($50) ~$1,290 $1,247 2018 C&I operating Operating expense Effjciency Investment 2019E C&I operating expense * to support growth expense * 8.1% ~7.6% C&I operating expense ratio * down ~50 basis points in 2019 * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations. 91

  90. Our business model has signifjcant operating leverage Illustrative framework ~$1B Fixed cost base drives marginal return on receivables growth ~200 bps ~7.0% 5.2% ~$70MM 3Q19 YTD Operating Marginal C&I receivables Incremental C&I C&I RoR * leverage x = C&I RoR * growth * adjusted net income * * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations. 92

  91. Our operating framework 2019E Going forward 1 † C&I profjtability * Yield ~24.0% Stable Net charge-offs ~6.1% 6 - 7% Operating expense growth ~3% 3 - 5% (including investment) C&I ending net receivables * growth Balance sheet 12 - 14% 5 - 10% 2 (output driven) Net tangible leverage * ~6.0x 5 - 7x 3 Liquidity 36 months 4 Minimum 24 months 1. Assumes current business operating model and stable market conditions relative to 2019. 2. See page 23 for additional detail. 3. Excludes anticipated impact from CECL. 93 4. See page 98 for assumptions. * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations. † See Cautionary Note Regarding Forward-looking Statements at the beginning of this presentation.

  92. We have signifjcantly strengthened our balance sheet 2016 3Q19 ABS top tranche (S&P) A+ AAA Ratings Corporate / unsecured (S&P / Moody’s) B / B3 BB- / Ba3 Net tangible leverage * 10.2x 6.3x Capital & liquidity Undrawn conduits $5B $7B Unencumbered receivables $4B $8B 36 months 1 Liquidity runway 12+ months 1. See page 98 for assumptions. 94 * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations.

  93. We are a leading issuer in ABS ✓ Issuer of 25+ ABS transactions ABS spread (Weighted average of top tranche issuance) ✓ Top tranche rating of AAA (91 bps) ✓ Only personal lender to issue > 5 YEAR 223 bps revolving periods 132 bps ✓ Issued $1.7B 7-year revolving in 2019 2016 3Q19 YTD 95

  94. We have fmattened our unsecured yield curve... 8% November 2019 bond issuance Maturity 10 years 2019 issuance 6% Coupon 5.375% Subscription 5.0x Yield 4% New investors 39 2% 0% As of 12/31/16 As of 11/6/19 0.0 2.0 4.0 6.0 8.0 10.0 Maturity Source: Bloomberg, dealer pricing runs, internal company analysis. Data as of November 6, 2019; 2029 notes closed on November 7, 2019. 96

  95. ... and have signifjcantly extended our maturities ($ in billions) ABS Unsecured $3.8 As of December 2016 $3.2 $2.6 $1.9 $1.9 $0.4 $0.3 $0.0 $0.0 $0.0 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026 $2.8 $2.6 $2.3 $2.2 Current 1 $1.8 $1.5 $1.4 $1.2 $0.8 $0.8 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 Note: ABS maturities as forecasted. Excludes 2067 hybrids. 1. As of November 6, 2019; 2029 notes closed on November 7, 2019. 97

  96. Our liquidity is stronger than ever Conservative liquidity assumptions Sources • No access to any new capital markets funding Undrawn conduits $7 • Receivables held fmat Excess balance sheet cash $1 • Continue to fund business operations: Economic earnings 2 $1 • Interest and principal payments ~$9B • Regular dividends • All operating expenses Annual maturities • Conduits not renewed upon expiration ABS $2 Unsecured $1 $7-8B of expected future unencumbered ~$3B receivables provide a signifjcant incremental source of liquidity to extend beyond 36 months 1 Liquidity runway 36 months 1 1. Estimated as of September 30, 2019. 2. Represents C&I adjusted net income* excluding the impact of loan loss reserve charges (net of tax). 98 * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations.

  97. Our balance sheet strength is unchanged post-CECL Total capital Adjusted debt * to total capital ($ in billions) ($ in billions) $3.3 $3.3 $17.0 Net reserves 1 $0.6 $0.6 Adjusted debt * $0.8 2 $3.3 Total capital Adjusted tangible $2.7 common 5.2x $1.9 equity * Adjusted debt * to total capital 12/31/2019 01/01/2020 estimated pro forma Annual earnings greater than 1x annual net charge-offs (after-tax) † 1. Reserves net of 24% tax. 2. Refmects midpoint of 3Q19 disclosed range. 99 * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations. † See Cautionary Note Regarding Forward-looking Statements at the beginning of this presentation.

  98. We have a disciplined capital allocation framework 1 Fund portfolio growth with loans that meet our risk / return criteria 2 Invest in our platform and consider inorganic opportunities if they arise 3 Regular dividends Return excess capital to shareholders Special dividends Consider share buybacks in the future 30%+ ROTCE * business generating substantial excess capital for reinvestment and capital return * See appendix for reconciliations and disclosures required by Regulation G for Non-GAAP Financial Measures along with glossary of selected calculations. 100

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