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Sep 29, 2023 •426 likes •528 views

www. newvoicemedia .com www. newvoicemedia .com www. newvoicemedia .com Who are NewVoiceMedia? Established 10 years; 300 customers in 11 countries 90 Million Calls processed in 2009 5 Data Centres Partnerships with salesforce.com, BT &

www. newvoicemedia .com www. newvoicemedia .com www. newvoicemedia .com
Who are NewVoiceMedia? Established 10 years; 300 customers in 11 countries 90 Million Calls processed in 2009 5 Data Centres Partnerships with salesforce.com, BT & China Telecom Europe HQ in Basingstoke with regional offices 7 Patents; 2 registered and 5 pending NewVoiceMedia Foundation www. newvoicemedia .com www. newvoicemedia .com www. newvoicemedia .com
How does our technology work? Public Telephone Agent Client Network PBX Internet www. newvoicemedia .com www. newvoicemedia .com
Some of our Reference Customers: www. newvoicemedia .com
NewVoiceMedia Research - 612 senior management in GB SMEs questioned by You Gov; 6-9 th September - Home Working - Attitudes to Home Working - Adoption of Home Working strategies - Perceived effects to the organisation www. newvoicemedia .com
Research Results 21% of SME decision makers do not allow staff to work from home. The main reasons were: • Technology barriers 12% • Productivity Issues 11% • Trust Issues 5% Sample: 612 senior management in GB SMEs www. newvoicemedia .com
Research Results Significant benefits of homeworking identified by those that allow it. Increased productivity 60% More motivated staff 60% Better working relationship 58% Reduced staff turnover 33% Sample: 612 senior management in GB SMEs www. newvoicemedia .com
Home Working with ContactWorld • Offers real-time visibility into the entire call centre. • See who's online and available, monitor KPIs and access detailed live call stats for every agent in an instant. • Manage a team of home-based agents as if they are all in the same room - all using the same scripts, messages, call plan, CRM databases and more. www. newvoicemedia .com
UK 0800 280 2888 NewVoiceMedia International +44 207 206 8888 Belvedere Basing View Basingstoke sales@newvoicemedia.com RG21 4HG www.newvoicemedia.com www. newvoicemedia .com

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