Hello, and welcome! Today, 1 well cover UNDERSTANDING MVP 2 - - PowerPoint PPT Presentation

Hello, and welcome!

THE MOMENT(S) OF TRUTH:

M A K I N G S E R V I C E D E S I G N R E A L

Today, we’ll cover…

UNDERSTANDING MVP

1

GETTING THE SERVICE LIVE

2

MAKING SERVICE DESIGN A TEAM SPORT

3

• I. What really is “MVP”?

How do we deliver it?

MVP is the core features done well

MEANINGFUL PLEASURABLE CONVENIENT USABLE RELIABLE FUNCTIONAL MVP: CORE FEATURES DONE WELL

1 1

Not lots of features done poorly

MEANINGFUL PLEASURABLE CONVENIENT USABLE RELIABLE FUNCTIONAL WHAT OFTEN HAPPENS: LOTS OF FEATURES DONE POORLY

2 2

MVP is the core features done well, not lots of features done poorly

MEANINGFUL PLEASURABLE CONVENIENT USABLE RELIABLE FUNCTIONAL MVP: CORE FEATURES DONE WELL WHAT OFTEN HAPPENS: LOTS OF FEATURES DONE POORLY

1 2 1 2

MVP is only the start of the journey

VALUE TIME

MINIMUM VIABLE PRODUCT TARGET FUTURE STATE ONGOING CONTINUOUS IMPROVEMENT(S)

It enables you to design the right thing and de-risk delivery

Understand and test with users

To give you a different perspective and enable you to be innovative and push boundaries

Think creatively and look at other

• rganisations

So you can deliver value quickly, but maintain quality and build a platform for

• ngoing transformation

Prioritise the core features

Getting to MVP

• II. Why is it important to get a service live,

as soon as possible? How do we do this?

How do we reduce risk?

Prototype your ideas

A N D T E S T R E G U L A R L Y W I T H U S E R S

Co-design where possible

I T H E L P S I D E N T I F Y C H A L L E N G E S E A R L Y

Don’t be afraid to “discover”

B U T I T N E E D S T O B E T I M E - B O X E D

Deliver regularly

S O Y O U C A N K E E P L E A R N I N G F R O M R E A L U S E R S , I N R E A L S I T U A T I O N S

A dedicated “CI” function Ongoing user research coupled with analytics Strong governance

Importance

• f continuous

improvement

• III. How do we make service design a

multidisciplinary team sport, and why is this important?

Engage users and stakeholders Design the right thing Successfully land the change

A team-led approach enables us to…

Everyone plays an important role in the design process

We’re all trying to achieve the same outcome, even though we bring different perspectives

SERVICE DESIGN IS A TEAM SPORT

Team work, makes the dream work

MVP (NOT S*** VP)

1

CONTINUOUS IMPROVEMENT

2

ONGOING TRANSFORMATION

3

Thank you

Carol Yung

Experience Design Manager Email: cyung@deloitte.co.uk Twitter: @caroyung Instagram: @carolyung

Samier Abousaada

Senior Manager Email: sabousaada@deloitte.co.uk Twitter: @samierabousaada Instagram: @samierabousaada