Global Grid User Support - GGUS - within the LCG environment - PowerPoint PPT Presentation

Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Global Grid User Support - GGUS - within the LCG environment Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Outline Outline F o rschungszentrum Karl sruhe GGUS conce p t an d obj e c tiv e s S u pp o rt team s wi th i nLCG C u rren t s t a t us o f GGUS w e bport a l and he lpdes k s y s tem O u tl ook an d n e x t s t ep s GGUS st a ff Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Forschungszentrum O ne o f the bi g gest research i ns ti tuti ons i n E u rop e , o v e r 3500 em p l o y ees 5 R esearch areas : - S truct u re o f M a tte r - E a rth an d E n vi ronment - H ealth - E nerg y - K e y T echno l og i es (Nanotechnology, Grid Computing) I ns ti tu te f o r S c i en tifi c C om p uti ng : - p ro v idi ng IT se rvi c es - est abl i sh i ng G r id K a, GGUS Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Concept of Global Grid User Support - GGUS Target: 24×7 su pp o rt vi a time differ ence an d 3 supp o rt team s Currently: GGUS FZ K GGUS ASCC Planned: GGUS USA Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Objectives Objectives Si ng l e p o i n t o f con t act an d i n f o r m ati on f o r G r id re l a t e d q uesti ons • R e source a v a i la bi li t y • FAQ’ s • D o w n l oa d s • N e w s an d p ro b l em s S u pp o rt f o r HEP e xp e r i m ent s ( an d o ther G r id user comm un i ti es , EGEE) D e s i gn , i m p l e ment a ti on an d o p e ra ti on o f a k n o w l e d g e b ase Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Support Teams within LCG CERN D e p lo y ment G r id Op e ra ti o ns R e source S u pp o rt (CDS) C en t e r (GOC) C en t e rs (RC) Middleware Problems Operations Problems Hardware Problems Glo b a l G r id U s er S u p p o rt (GGUS) Exp e r i ment S p e c ifi c Si ng l e P o i n t o f C on t act U se r S u pp o rt (ESUS) C oo rdinati on o f U se rS u pp o rt Software Problems EGEE 4 non -LHC 4 LHC Othe r C ommun i ti es e xp e r i ment s e xp e r i ment s (VO s ) (Alice Atlas CMS LHCb) (BaBar CDF Compass D0) Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Support Workflow Application Rule based Workflow ESUS problem Deployment GGUS CDS problem User Operations GOC problem + Local operations Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Architecture U se r Web-Interface for user interaction Web-Interface & JAVA Client for support interaction R e sources Middleware & Interfaces Middleware & Interfaces Workflow engine ESUS, CDS, an d S tat us GOC GGUS H e lpd e s k Appl i cati on (R em edy) R e p o rti ng & Ana ly s i s C en tra l U se r U n iv e rsa l U n iv e rsa l DB VO D a ta b a se f o r GRID DB D a ta b a se f o r GRID re l a t e d p ro b l e m s re l a t e d p ro b l e m s Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Application model S u SE Li nu x 9.0 Ap ache1.3.x with m o d_ ss l MySQL 4.0.x PHP 4.x R em edy 5.1 S e r v e r & Middle w a re R em edy 5.1 C/C++ API s O rac le 9.x Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Current status Current status GGUS team 4 p eo p le a t FZK 5 p eo p le a t ASCC T eam ed u p with ASCC s i nce Ap r i l 2004 S u pp o rt ti m e f rom 00:00 – 14:30 UTC (=GMT) G e r m an y: UTC +2/+1 (S um mer/Wint erti m e ) T a iw an: UTC +8 Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Current status Current status Helpdesk application R e l ease v e rs i on 1.0 is d e p l o y e d and o p e rati ona l W o r kflo w s an d esca l ati ons a re runn i ng Appl i cati on i s accessa b l evia w e b int erf ace an d vi a wi n d o w s c li e nt U se r aut henti ca ti on vi a ce rtifi ca t es an d userid/p a ss w o rd a re i n place Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Current status Current status Web Portal www. g gus . o rgi s on li n e s i nce O c to b er 2003 U se r i n te rf ace to su b m i t, m odify and trac k ti c k e ts i s d e p l o y e d and o p e rati ona l R u di m ent a l ne w s i n f or m ati o n s y s t em i s i n place Fi rs t v e rs i on o f FAQ s y s tem an d a d o cum ent a ti o n secti on i s on li ne M on i to ri ng an d s t a t us i n f o r m ati on i s a v a i l a b le f rom G OC and loca l o p e ra ti ons (G rid K a ) Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Screenshots GGUS-w e b s i te “H om e” GGUS-w e b s i te “S u b m it a S e rvi ce R e q uest” R em e d y w e b vi e w f o r su pp o rt s t a ff Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Outlook Outlook N e w He lpd esk a pp li c ati on ( R em e d y re l ease 6.0) E nhancem ent s b ase d on user an d supp o rt f e e db ac k D e v e l op m en t o f i n t e rf aces t o o t her he lpd esk s y s t em s N e w FAQ s y s tem wi th h i gh user i n tegr a ti o n Fi rs t p lans how to esta b li sh the k nowle d ge b ase P ro vid e su pp o rt f o r E GEE c omm unit y a ddi t i o na l w e bp o rta l, b u t same d a ta b ase p oo l S ea rch f o r a t hi r d p a rtner i n the US to ach i e v e t he goa l o f 24 h supp o rt O ngo i n g m ark eti ng acti ons with i n the G r id commun i ty Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Access to GGUS GGUS w e b p o rt a l: h ttp://www. ggus. o rg E m a i l: S u pp o rt@ ggus . o rg P hone FZ K : +49 7247 828383 S u pp o rt ti m e : - ASCC: M on . to F r i. 0:00 to 0 8:00 UTC ( loca l ti me : 8 a m t o 4 p m ) - FZ K : M on . to F r i. 6:00 to 1 4:00 UTC ( loca l ti me : 8 a m t o 4 p m ) Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft GGUS Staff - Forschungszentrum D r . T o rst en A n ton i K l aus - P e te r Mi c k e l Director of ISC Member of GDB G uen t er G re i n R a i ne r Ku p sch Head of Department W o lf gang T hoene R o l an d Pi e tschm ann Coordinator H e l m ut D res Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft GGUS Staff - Academia Sinica E r i c Y e n - p ro j ect l ead e r Mi n T s a i Kar en C hen C he ri Chen F u -Mi n gT sa i Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Thank you for your attention! Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei