Global Grid User Support - GGUS - within the LCG environment - - PowerPoint PPT Presentation

Forschungszentrum Karlsruhe

in der Helmholtz-Gemeinschaft

Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Global Grid User Support

• GGUS -

within the LCG environment

Forschungszentrum Karlsruhe

in der Helmholtz-Gemeinschaft

Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Outline Outline

F o rschungszentrum Karl sruhe GGUS conce p t an d obj e c tiv e s S u pp o rt team s wi th i nLCG C u rren t s t a t us o f GGUS w e bport a l and he lpdes k s y s tem O u tl ook an d n e x t s t ep s GGUS st a ff

Forschungszentrum Karlsruhe

in der Helmholtz-Gemeinschaft

Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Forschungszentrum

O ne

• f the

bi g gest research i ns ti tuti ons i n E u rop e , o v e r 3500 em p l o y ees 5 R esearch areas :

• S truct u

re

• f M a

tte r

• E a

rth an d E n vi ronment

• H ealth
• E nerg

y

• K

e y T echno l og i es

(Nanotechnology, Grid Computing)

I ns ti tu te f o r S c i en tifi c C om p uti ng :

• p ro

v idi ng IT se rvi c es

• est abl

i sh i ng G r id K a, GGUS

Forschungszentrum Karlsruhe

in der Helmholtz-Gemeinschaft

Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Concept of Global Grid User Support - GGUS

Target: 24×7 su pp o rt vi a time differ ence an d 3 supp o rt team s Currently: GGUS FZ K GGUS ASCC Planned: GGUS USA

Forschungszentrum Karlsruhe

in der Helmholtz-Gemeinschaft

Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Objectives Objectives

Si ng l e p o i n t o f con t act an d i n f o r m ati on f o r G r id re l a t e d q uesti ons

• R e

source a v a i la bi li t y

• FAQ’ s
• D o

w n l oa d s

• N e

w s an d p ro b l em s S u pp o rt f o r HEP e xp e r i m ent s ( an d o ther G r id user comm un i ti es , EGEE) D e s i gn , i m p l e ment a ti on an d o p e ra ti on

• f a

k n

• w l e

d g e b ase

Forschungszentrum Karlsruhe

in der Helmholtz-Gemeinschaft

Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Support Teams within LCG

CERN D e p lo y ment S u pp o rt (CDS)

Middleware Problems

4 LHC e xp e r i ment s

(Alice Atlas CMS LHCb)

EGEE Othe r C ommun i ti es (VO s ) 4 non

• LHC

e xp e r i ment s

(BaBar CDF Compass D0)

G r id Op e ra ti o ns C en t e r (GOC)

Operations Problems

R e source C en t e rs (RC)

Hardware Problems

Exp e r i ment S p e c ifi c U se r S u pp o rt (ESUS)

Software Problems

Glo b a l G r id U s er S u p p o rt (GGUS) Si ng l e P o i n t o f C on t act C oo rdinati on o f U se rS u pp o rt

Forschungszentrum Karlsruhe

in der Helmholtz-Gemeinschaft

Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Support Workflow Rule based Workflow

User ESUS GOC

+ Local operations

CDS Application problem GGUS Deployment problem Operations problem

Forschungszentrum Karlsruhe

in der Helmholtz-Gemeinschaft

Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Architecture

Middleware & Interfaces

GGUS H e lpd e s k Appl i cati on (R em edy)

Workflow engine

U n iv e rsa l D a ta b a se f o r GRID re l a t e d p ro b l e m s U n iv e rsa l D a ta b a se f o r GRID re l a t e d p ro b l e m s R e sources an d S tat us

VO DB Web-Interface for user interaction

R e p o rti ng & Ana ly s i s

Middleware & Interfaces Web-Interface & JAVA Client for support interaction

U se r

ESUS, CDS, GOC

C en tra l U se r DB

Forschungszentrum Karlsruhe

in der Helmholtz-Gemeinschaft

Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Application model

S u SE Li nu x 9.0 Ap ache1.3.x with m

• d_ ss

l MySQL 4.0.x PHP 4.x R em edy 5.1 S e r v e r & Middle w a re R em edy 5.1 C/C++ API s O rac le 9.x

Forschungszentrum Karlsruhe

in der Helmholtz-Gemeinschaft

Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Current status Current status

GGUS team 4 p eo p le a t FZK 5 p eo p le a t ASCC T eam ed u p with ASCC s i nce Ap r i l 2004 S u pp o rt ti m e f rom 00:00 – 14:30 UTC (=GMT) G e r m an y: UTC +2/+1 (S um mer/Wint erti m e ) T a iw an: UTC +8

Forschungszentrum Karlsruhe

in der Helmholtz-Gemeinschaft

Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Current status Current status

Helpdesk application R e l ease v e rs i on 1.0 is d e p l o y e d and o p e rati ona l W o r kflo w s an d esca l ati ons a re runn i ng Appl i cati on i s accessa b l evia w e b int erf ace an d vi a wi n d o w s c li e nt U se r aut henti ca ti on vi a ce rtifi ca t es an d userid/p a ss w o rd a re i n place

Forschungszentrum Karlsruhe

in der Helmholtz-Gemeinschaft

Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Current status Current status

Web Portal

• www. g

gus . o rgi s

• n

li n e s i nce O c to b er 2003 U se r i n te rf ace to su b m i t, m

• dify and trac

k ti c k e ts i s d e p l o y e d and o p e rati ona l R u di m ent a l ne w s i n f or m ati o n s y s t em i s i n place Fi rs t v e rs i on

• f FAQ s

y s tem an d a d o cum ent a ti o n secti on i s

• n

li ne M on i to ri ng an d s t a t us i n f o r m ati on i s a v a i l a b le f rom G OC and loca l o p e ra ti ons (G rid K a )

Forschungszentrum Karlsruhe

in der Helmholtz-Gemeinschaft

Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Screenshots

GGUS-w e b s i te “H om e” GGUS-w e b s i te “S u b m it a S e rvi ce R e q uest” R em e d y w e b vi e w f o r su pp o rt s t a ff

Forschungszentrum Karlsruhe

in der Helmholtz-Gemeinschaft

Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Forschungszentrum Karlsruhe

in der Helmholtz-Gemeinschaft

Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Forschungszentrum Karlsruhe

in der Helmholtz-Gemeinschaft

Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Forschungszentrum Karlsruhe

in der Helmholtz-Gemeinschaft

Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Outlook Outlook

N e w He lpd esk a pp li c ati on ( R em e d y re l ease 6.0) E nhancem ent s b ase d on user an d supp o rt f e e db ac k D e v e l op m en t o f i n t e rf aces t o o t her he lpd esk s y s t em s N e w FAQ s y s tem wi th h i gh user i n tegr a ti o n Fi rs t p lans how to esta b li sh the k nowle d ge b ase P ro vid e su pp o rt f o r E GEE c

• mm

unit y a ddi t i o na l w e bp o rta l, b u t same d a ta b ase p oo l S ea rch f o r a t hi r d p a rtner i n the US to ach i e v e t he goa l o f 24 h supp o rt O ngo i n g m ark eti ng acti ons with i n the G r id commun i ty

Forschungszentrum Karlsruhe

in der Helmholtz-Gemeinschaft

Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Access to GGUS

GGUS w e b p o rt a l: h ttp://www. ggus. o rg E m a i l: S u pp o rt@ ggus . o rg P hone FZ K : +49 7247 828383 S u pp o rt ti m e :

• ASCC:

M on . to F r i. 0:00 to 0 8:00 UTC ( loca l ti me : 8 a m t o 4 p m )

• FZ K

: M on . to F r i. 6:00 to 1 4:00 UTC ( loca l ti me : 8 a m t o 4 p m )

Forschungszentrum Karlsruhe

in der Helmholtz-Gemeinschaft

Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

GGUS Staff - Forschungszentrum

D r . T o rst en A n ton i K l aus

• P e

te r Mi c k e l

Director of ISC Member of GDB

G uen t er G re i n R a i ne r Ku p sch

Head of Department

W o lf gang T hoene R o l an d Pi e tschm ann

Coordinator

H e l m ut D res

Forschungszentrum Karlsruhe

in der Helmholtz-Gemeinschaft

Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

GGUS Staff - Academia Sinica

E r i c Y e n - p ro j ect l ead e r Mi n T s a i Kar en C hen C he ri Chen F u

• Mi n

gT sa i

Forschungszentrum Karlsruhe

in der Helmholtz-Gemeinschaft

Helmut Dres, Institute for Scientific Computing – ISGC 2004, Taipei

Thank you for your attention!