Funded by the U.S. Department of Health & Human Services - - PowerPoint PPT Presentation

funded by the u s department of health human services
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Funded by the U.S. Department of Health & Human Services - - PowerPoint PPT Presentation

Funded by the U.S. Department of Health & Human Services Administration on Community Living Senior Medicare Patr trol: From Idea to to Nati tional Program Through Public Law 104-208 ( est. t. 1997) } Administr trati


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Funded by the U.S. Department of Health & Human Services – Administration on Community Living

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Through Public Law 104-208 ( est.

  • t. 1997) —

} Administr

trati tion on Aging esta tablished 12 demonstr trati tion projects ts

} recruit t and tr train reti tired professionals to to dete tect t and report t pote tenti tial error, fraud, and abuse

} Th

There ere no now are SMP projects ts in all sta tate tes, Washingto ton DC DC, Puerto to Rico, Guam, and th the U.S. Virgin Virgin Island Islands. s.

Senior Medicare Patr trol: From Idea to to Nati tional Program

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Di Disseminate te SMP Fraud Preventi tion and Identi tificati tion Informati tion th through media,

  • utr

treach cam campaig paigns, s, community ty events ts, etc tc. Assist t beneficiaries in in resolv resolvin ing issu issues es and complaints ts re: Medicare, Medicaid, Medicare, Medicaid, and oth ther relate ted health th care and con consu sumer issu er issues es Make ref Make referrals errals of

  • f

suspecte ted cases of fraud, waste te, and abuse to to appropriate te investi tigati tive enti titi ties (e.g (e.g., Medicare ., Medicare contr tracto tors, MFCU, AG, AG, OIG, OIG, CMS) CMS)

1 1 2 2 3 3

Th Three Roles ree Roles of

  • f S

SMP MPs

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} Thank you for being an advocate

te for seniors

} Ombudsman play a vita

tal role in preventi ting, identi tifying and reporti ting pote tenti tial health th care f care frau raud an d and abu d abuse se

} Keep th

this Medicare Fraud hot t line number handy … …

 855- 855-613- 613-7080 7080

Yo You Make a Di Difference

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Th The P e Problem roblem: : Medicare is Medicare is P Pay an ay and Ch d Chas ase e

Th

The Medicare prog e Medicare program ram los loses es billion

billions of dollars each year as a result

t of

errors, errors, fr fraud ud, an and abu d abuse se

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  • How

How? ?

  • Diminished quality of treatment
  • Less money for needed benefits

Medicare an Medicare and Medicaid Ben d Medicaid Benef eficiaries iciaries

  • How

How? ?

  • Billions of tax dollars wasted

Taxpayers Taxpayers

Who is Affecte ted?

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1. 1.

Amb Ambulance ulance Services Services

2. 2.

Clinical Lab/Independent t Physiology Labs

3. 3.

Du Durable Medical Eq Equipment t (DM DME) E) Suppliers

4. 4.

Home Health th Agencies

5. 5.

Hosp Hospice ice Care Care

6. 6.

Hospita tal Services

7. 7.

Medicare Advanta tage / Managed Care Plans

8. 8.

Medicare Prescripti tion Dr Drug Plans

9. 9.

Menta tal Health th Services

10.

  • 10. Nursing Faciliti

ties

11.

  • 11. Physician/Practi

titi tioner Services & Kickbacks

Common Common Fraud Fraud Areas Areas

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How Fraud Occurs … …

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Fraud can be committe tted by by an any pers person

  • n or
  • r bu

busin ines ess in a positi tion to to bill th the Medicare program or to to benefit t from Medicare being billed

Do Docto tors and health th care practi titi tioners Suppliers of durable medical equipment t (DM DME) E) Em Employees of physicians or suppliers Home Health th Agencies, Hospice Ben Benef eficiaries iciaries

Who Perpetr trate tes Medicare Frau Fraud an d and Abu d Abuse? se?

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} Preventi

tion really is th the best t medicine

} Consumers

Consumers can can mak make e a a big ig difference ifference by:

  • Knowing what

t th their health th care covers

  • Not

t giving out t th their Medicare number to to str trangers

  • Creati

ting a good relati tionship with th th their docto tor

  • Review (and save) lette

tters, bills and insurance sta tate tements ts (“th this is Not t a Bill”)

  • Report

Report unusual acti tiviti ties

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} “Skilling” Patients who do not require

  • r cannot benefit from PT, OT or

speech

} Upcoding-resident has cold Medicare

is billed for pneumonia

} Everyone has a wheelchair, walker,

durable medical equipment, whether they need it or not

  • How is this fraud?
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} Our most vulnerable population is being used

to bilk the Medicare system

} Medicare is billed for services not received } Or paying for more expensive services then

are being given

} This puts a strain on the Medicare system and

may result in the beneficiaries claims to be analyzed and ultimately not payed.

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} Similar to Home Health Fraud as Medicare is

paying for unnecessary services:

} Example:

  • Podiatry-Medicare pays for Medically Necessary foot

care

  • The Podiatrist comes out to the home and trims

everyone's toenails

– A Diabetic needs a skilled podiatrist to trim nails to prevent infections. – Most people do NOT need a skilled podiatrist to trim nails, but Medicare is billed for a higher end service such as debridement of a nail. – Patient unlikely to report

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  • Billing for unnecessary care
  • Upcoding (billing for more expensive service)
  • Incorrect coding/billing practices
  • Fraudulent diagnoses
  • Billing for services not rendered
  • Kickbacks/solicitations
  • Unbundling (e.g., billing for individual lab tests)
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} Recruited doctors to submit fraudulent applications to

Medicare to obtain billing numbers

} Doctors owned and controlled 3 healthcare clinics } Recruited and transported non-English speaking seniors to

the clinics; paid them $100 in exchange for Medicare #

} Clinics were staffed largely by unlicensed persons } Doctors never saw nor treated patients } False charts were created } Doctors established Medicare provider numbers for the clinics

and established bank accounts where Medicare reimbursements were deposited

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  • Recruiting persons to obtain their Medicare

numbers for fraudulent billing

  • Selling members’ or providers’ identification
  • Billing for persons not eligible for home health
  • Misrepresenting facts in order to deny or grant

benefits

  • Obtaining kickbacks for referrals
  • Enrolling patients in hospice who are not terminal
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} Largest for-profit hospice chain in the U.S. } May 2013 Department Of Justice lawsuit } Filed by whistleblowers / insiders } Hospice care paid by Medicare:

  • Palliative care (medical care provided by physicians, nurses and social

workers that specializes in the relief of the pain, symptoms and stress of serious illness)

  • Continuous Home Care (crisis care for patients experiencing acute

medical symptoms requiring skilled nursing services on a short term basis)

– Crisis care is the most expensive hospice benefit provided by Medicare

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} Fraud involved:

  • Knowingly submitted false claims for crisis care services

that were not necessary, not actually provided or not performed in accordance with Medicare requirements

} Billing Medicare for one ‘crisis care’ patient

whose medical records indicated that she was playing bingo at the time

} Billing Medicare for one ‘crisis care’ patient

who was noted to be ‘very healthy given her age’

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} Social worker in Colorado } Worked through several

home health agencies

} Found opportunities to

  • btain more Medicare

funds

} Did bookkeeping, cleaned

cabinets, played cards

} Submitted claims for all of

these activities to Medicare but coded as Medicare- covered services

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} Owner targeted elderly Korean beneficiaries } Paid kickbacks to doctors and ‘marketers’ } Signed up patients that did not qualify for

home health care

} Submitted ‘up-coded’ claims to Medicare } Created false medical records for the claims } Billed Medicare for home doctor visits

conducted by unlicensed persons or were never conducted at all

Ex Example: Home Health th Agency Fraud

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  • Obtaining beneficiary medical records illegally
  • Sending authorizations to doctors to obtain fraudulent equipment
  • rders
  • Delivering supplies to beneficiaries without prescription/

authorization

  • Delivering more supplies than required (e.g., test strips)
  • Billing for equipment but not delivering any equipment
  • Delivering lower cost equipment than is prescribed (e.g., manual

wheelchair vs power wheelchair); submitting claim for higher-cost equipment

  • Paying beneficiaries for the illegal use of their Medicare numbers
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MEDI EDICAL EQ EQUIPMEN ENT FRAUD D

  • Owner of fraudulent durable medical equipment

supplier

  • Allegedly posed as employee of a legitimate supplier

who contracts with numerous nursing homes

  • Gained access to several nursing homes under false

pretenses

  • Accessed medical charts for residents who require

specialized wound care

  • Billed Medicare for wound care supplies that were

never ordered or provided

  • Stole medical information from medical charts to

manufacture charts in an effort to legitimize their billing

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} It

t Happened to to Her

Ø Someone used her

Medicare number

Ø Billed Medicare for

durable medical equipment including a wheelchair

Ø When she needed a

wheelchair, Medicare denied the claim

It t Could Happen to to Anyone ..

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} By P

By Pharm armacies acies

– Billing multiple payors for the same prescription – Billing for non-existent prescriptions – Billing for brand when generics are dispensed – Billing for an item not dispensed

  • Prescription drug shorting
  • Bait and switch pricing
  • Prescription forging or altering
  • Dispensing expired prescription drugs
  • Prescription refill errors
  • Upcoding (using codes that pay at a higher rate)
  • Bundling/unbundling of claims
  • Routinely submitting duplicate claims
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} One hospital statement could involve tens

  • f people generating a single patient’s bill

} American Medical Association- “Nearly 20%

  • f claims have errors”

} ICD -9 Codes: approx 15,000 } ICD – 10 Codes: 68,000 new codes

  • Implementation deadline extended to 2014

Medical Billin Medical Billing Codes Codes

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} Sales and Marketi

ting Misconduct t

  • Forging members’ signatures for enrollment purposes
  • Advising beneficiaries to enroll in a plan that is unnecessary or unwanted
  • Misrepresenting benefits
  • Impersonating a government employee (telemarketing, phone scams)

} By Mem

By Members bers

  • Someone uses another person’s Medicare card to receive medical care,

supplies, or equipment

  • A member agrees to let a healthcare provider bill Medicare for services he
  • r she did not receive
  • Member does not disclose other health insurance coverage
  • Member misrepresents medical condition to obtain services
  • Member provides false information on enrollment form
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Ø Fraudster calls consumers early in the a.m. Ø Sales pitch is done rapidly, usually with a foreign accent Ø Deliberately confuses people into believing the caller represents Social Security or Medicare Ø Promises a new Medicare card or medical card OR OR

  • ffers free medical alert equipment

Ø To get their checking account information

Telemarketi ting/Phone Scams

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Theft t of Medicare/Medi Medi-Cal numbers leads to to fa false lse cla laims ims Beneficiary’s file may be nota tate ted as a problem Benefits ts may be affecte ted— — file may be flagged (CNC) (CNC) DO DO NOT PAY Y Theft t of SSN ofte ten leads to to identi tify th theft t and th theft t

  • f banking informati

tion

Conseq Consequences uences to to Beneficiaries

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Complexity ty = Confusion = Opportu tunity ty for Frau Fraud d

Affordable Care Act Covered California Cal Medi- Connect

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} Report beneficiaries/your suspicions

  • IF it just doesn’t feel right

} Assist

t Reading Medicare Summary Noti tice (MSN)

  • This is not

t a bill

  • Received only if you are on Medicare ‘fee for

service’

  • HMO members due to receive a MSN October 2014

} For Rx-Receive an Explanation of Benefits

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REP EPORT DET DETEC ECT PROTEC ECT

REP EPORT TO US SEN ENIOR MEDI EDICARE E PATROL – – Our Message

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ü Treat the Medicare card as your credit card ü Don’t carry with you until you need it for visits to doctor, clinic or pharmacy ü Never give your Medicare number to a stranger

ü Record doctor visits, tests and procedures ü Save MSNs and Part D Explanation of Benefits

Rem Remem ember ber: Medicare does : Medicare does no not call or visit t to to sell anyth thing

Prote tect t

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ü Compare MSNs and EOBs to personal health care journal and prescription drug receipts to ensure they are correct ü Look on billing statement for: § Charges for item or service not received § Billing for same thing twice § Services not ordered by doctor

\

ü Review MSNs and Part D Explanation of Benefits (EOB) for possible mistakes ü Access myMedicare.gov account

Detect

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ü Call SMP to toll free hot t line 855- 855-613- 613-7080 7080

Report t

Ø Ask questions

Ø Seek assistance Ø Use written records Ø Contact Senior Medicare Patrol

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Again We Thank you for being an advocate te for seniors and for being our partn tner in prote tecti ting th the Inte tegrity ty of th the Medicare Program so th that t Medicare can conti tinue to to serve futu ture generati tions. Keep th this Medicare Fraud hot t line number handy … …

 855- 855-613- 613-7080 7080

Yo You Make a Di Difference

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