Funded by the U.S. Department of Health & Human Services – Administration on Community Living
Funded by the U.S. Department of Health & Human Services - - PowerPoint PPT Presentation
Funded by the U.S. Department of Health & Human Services - - PowerPoint PPT Presentation
Funded by the U.S. Department of Health & Human Services Administration on Community Living Senior Medicare Patr trol: From Idea to to Nati tional Program Through Public Law 104-208 ( est. t. 1997) } Administr trati
Through Public Law 104-208 ( est.
- t. 1997) —
—
} Administr
trati tion on Aging esta tablished 12 demonstr trati tion projects ts
} recruit t and tr train reti tired professionals to to dete tect t and report t pote tenti tial error, fraud, and abuse
} Th
There ere no now are SMP projects ts in all sta tate tes, Washingto ton DC DC, Puerto to Rico, Guam, and th the U.S. Virgin Virgin Island Islands. s.
Senior Medicare Patr trol: From Idea to to Nati tional Program
Di Disseminate te SMP Fraud Preventi tion and Identi tificati tion Informati tion th through media,
- utr
treach cam campaig paigns, s, community ty events ts, etc tc. Assist t beneficiaries in in resolv resolvin ing issu issues es and complaints ts re: Medicare, Medicaid, Medicare, Medicaid, and oth ther relate ted health th care and con consu sumer issu er issues es Make ref Make referrals errals of
- f
suspecte ted cases of fraud, waste te, and abuse to to appropriate te investi tigati tive enti titi ties (e.g (e.g., Medicare ., Medicare contr tracto tors, MFCU, AG, AG, OIG, OIG, CMS) CMS)
1 1 2 2 3 3
Th Three Roles ree Roles of
- f S
SMP MPs
} Thank you for being an advocate
te for seniors
} Ombudsman play a vita
tal role in preventi ting, identi tifying and reporti ting pote tenti tial health th care f care frau raud an d and abu d abuse se
} Keep th
this Medicare Fraud hot t line number handy … …
855- 855-613- 613-7080 7080
Yo You Make a Di Difference
Th The P e Problem roblem: : Medicare is Medicare is P Pay an ay and Ch d Chas ase e
Th
The Medicare prog e Medicare program ram los loses es billion
billions of dollars each year as a result
t of
errors, errors, fr fraud ud, an and abu d abuse se
- How
How? ?
- Diminished quality of treatment
- Less money for needed benefits
Medicare an Medicare and Medicaid Ben d Medicaid Benef eficiaries iciaries
- How
How? ?
- Billions of tax dollars wasted
Taxpayers Taxpayers
Who is Affecte ted?
1. 1.
Amb Ambulance ulance Services Services
2. 2.
Clinical Lab/Independent t Physiology Labs
3. 3.
Du Durable Medical Eq Equipment t (DM DME) E) Suppliers
4. 4.
Home Health th Agencies
5. 5.
Hosp Hospice ice Care Care
6. 6.
Hospita tal Services
7. 7.
Medicare Advanta tage / Managed Care Plans
8. 8.
Medicare Prescripti tion Dr Drug Plans
9. 9.
Menta tal Health th Services
10.
- 10. Nursing Faciliti
ties
11.
- 11. Physician/Practi
titi tioner Services & Kickbacks
Common Common Fraud Fraud Areas Areas
How Fraud Occurs … …
Fraud can be committe tted by by an any pers person
- n or
- r bu
busin ines ess in a positi tion to to bill th the Medicare program or to to benefit t from Medicare being billed
Do Docto tors and health th care practi titi tioners Suppliers of durable medical equipment t (DM DME) E) Em Employees of physicians or suppliers Home Health th Agencies, Hospice Ben Benef eficiaries iciaries
Who Perpetr trate tes Medicare Frau Fraud an d and Abu d Abuse? se?
} Preventi
tion really is th the best t medicine
} Consumers
Consumers can can mak make e a a big ig difference ifference by:
- Knowing what
t th their health th care covers
- Not
t giving out t th their Medicare number to to str trangers
- Creati
ting a good relati tionship with th th their docto tor
- Review (and save) lette
tters, bills and insurance sta tate tements ts (“th this is Not t a Bill”)
- Report
Report unusual acti tiviti ties
} “Skilling” Patients who do not require
- r cannot benefit from PT, OT or
speech
} Upcoding-resident has cold Medicare
is billed for pneumonia
} Everyone has a wheelchair, walker,
durable medical equipment, whether they need it or not
- How is this fraud?
} Our most vulnerable population is being used
to bilk the Medicare system
} Medicare is billed for services not received } Or paying for more expensive services then
are being given
} This puts a strain on the Medicare system and
may result in the beneficiaries claims to be analyzed and ultimately not payed.
} Similar to Home Health Fraud as Medicare is
paying for unnecessary services:
} Example:
- Podiatry-Medicare pays for Medically Necessary foot
care
- The Podiatrist comes out to the home and trims
everyone's toenails
A Diabetic needs a skilled podiatrist to trim nails to prevent infections. Most people do NOT need a skilled podiatrist to trim nails, but Medicare is billed for a higher end service such as debridement of a nail. Patient unlikely to report
- Billing for unnecessary care
- Upcoding (billing for more expensive service)
- Incorrect coding/billing practices
- Fraudulent diagnoses
- Billing for services not rendered
- Kickbacks/solicitations
- Unbundling (e.g., billing for individual lab tests)
} Recruited doctors to submit fraudulent applications to
Medicare to obtain billing numbers
} Doctors owned and controlled 3 healthcare clinics } Recruited and transported non-English speaking seniors to
the clinics; paid them $100 in exchange for Medicare #
} Clinics were staffed largely by unlicensed persons } Doctors never saw nor treated patients } False charts were created } Doctors established Medicare provider numbers for the clinics
and established bank accounts where Medicare reimbursements were deposited
- Recruiting persons to obtain their Medicare
numbers for fraudulent billing
- Selling members’ or providers’ identification
- Billing for persons not eligible for home health
- Misrepresenting facts in order to deny or grant
benefits
- Obtaining kickbacks for referrals
- Enrolling patients in hospice who are not terminal
} Largest for-profit hospice chain in the U.S. } May 2013 Department Of Justice lawsuit } Filed by whistleblowers / insiders } Hospice care paid by Medicare:
- Palliative care (medical care provided by physicians, nurses and social
workers that specializes in the relief of the pain, symptoms and stress of serious illness)
- Continuous Home Care (crisis care for patients experiencing acute
medical symptoms requiring skilled nursing services on a short term basis)
Crisis care is the most expensive hospice benefit provided by Medicare
} Fraud involved:
- Knowingly submitted false claims for crisis care services
that were not necessary, not actually provided or not performed in accordance with Medicare requirements
} Billing Medicare for one ‘crisis care’ patient
whose medical records indicated that she was playing bingo at the time
} Billing Medicare for one ‘crisis care’ patient
who was noted to be ‘very healthy given her age’
} Social worker in Colorado } Worked through several
home health agencies
} Found opportunities to
- btain more Medicare
funds
} Did bookkeeping, cleaned
cabinets, played cards
} Submitted claims for all of
these activities to Medicare but coded as Medicare- covered services
} Owner targeted elderly Korean beneficiaries } Paid kickbacks to doctors and ‘marketers’ } Signed up patients that did not qualify for
home health care
} Submitted ‘up-coded’ claims to Medicare } Created false medical records for the claims } Billed Medicare for home doctor visits
conducted by unlicensed persons or were never conducted at all
Ex Example: Home Health th Agency Fraud
- Obtaining beneficiary medical records illegally
- Sending authorizations to doctors to obtain fraudulent equipment
- rders
- Delivering supplies to beneficiaries without prescription/
authorization
- Delivering more supplies than required (e.g., test strips)
- Billing for equipment but not delivering any equipment
- Delivering lower cost equipment than is prescribed (e.g., manual
wheelchair vs power wheelchair); submitting claim for higher-cost equipment
- Paying beneficiaries for the illegal use of their Medicare numbers
MEDI EDICAL EQ EQUIPMEN ENT FRAUD D
- Owner of fraudulent durable medical equipment
supplier
- Allegedly posed as employee of a legitimate supplier
who contracts with numerous nursing homes
- Gained access to several nursing homes under false
pretenses
- Accessed medical charts for residents who require
specialized wound care
- Billed Medicare for wound care supplies that were
never ordered or provided
- Stole medical information from medical charts to
manufacture charts in an effort to legitimize their billing
} It
t Happened to to Her
Ø Someone used her
Medicare number
Ø Billed Medicare for
durable medical equipment including a wheelchair
Ø When she needed a
wheelchair, Medicare denied the claim
It t Could Happen to to Anyone ..
} By P
By Pharm armacies acies
Billing multiple payors for the same prescription Billing for non-existent prescriptions Billing for brand when generics are dispensed Billing for an item not dispensed
- Prescription drug shorting
- Bait and switch pricing
- Prescription forging or altering
- Dispensing expired prescription drugs
- Prescription refill errors
- Upcoding (using codes that pay at a higher rate)
- Bundling/unbundling of claims
- Routinely submitting duplicate claims
} One hospital statement could involve tens
- f people generating a single patient’s bill
} American Medical Association- “Nearly 20%
- f claims have errors”
} ICD -9 Codes: approx 15,000 } ICD – 10 Codes: 68,000 new codes
- Implementation deadline extended to 2014
Medical Billin Medical Billing Codes Codes
} Sales and Marketi
ting Misconduct t
- Forging members’ signatures for enrollment purposes
- Advising beneficiaries to enroll in a plan that is unnecessary or unwanted
- Misrepresenting benefits
- Impersonating a government employee (telemarketing, phone scams)
} By Mem
By Members bers
- Someone uses another person’s Medicare card to receive medical care,
supplies, or equipment
- A member agrees to let a healthcare provider bill Medicare for services he
- r she did not receive
- Member does not disclose other health insurance coverage
- Member misrepresents medical condition to obtain services
- Member provides false information on enrollment form
Ø Fraudster calls consumers early in the a.m. Ø Sales pitch is done rapidly, usually with a foreign accent Ø Deliberately confuses people into believing the caller represents Social Security or Medicare Ø Promises a new Medicare card or medical card OR OR
- ffers free medical alert equipment
Ø To get their checking account information
Telemarketi ting/Phone Scams
Theft t of Medicare/Medi Medi-Cal numbers leads to to fa false lse cla laims ims Beneficiary’s file may be nota tate ted as a problem Benefits ts may be affecte ted— — file may be flagged (CNC) (CNC) DO DO NOT PAY Y Theft t of SSN ofte ten leads to to identi tify th theft t and th theft t
- f banking informati
tion
Conseq Consequences uences to to Beneficiaries
Complexity ty = Confusion = Opportu tunity ty for Frau Fraud d
Affordable Care Act Covered California Cal Medi- Connect
} Report beneficiaries/your suspicions
- IF it just doesn’t feel right
} Assist
t Reading Medicare Summary Noti tice (MSN)
- This is not
t a bill
- Received only if you are on Medicare ‘fee for
service’
- HMO members due to receive a MSN October 2014
} For Rx-Receive an Explanation of Benefits
REP EPORT DET DETEC ECT PROTEC ECT
REP EPORT TO US SEN ENIOR MEDI EDICARE E PATROL – – Our Message
ü Treat the Medicare card as your credit card ü Don’t carry with you until you need it for visits to doctor, clinic or pharmacy ü Never give your Medicare number to a stranger
ü Record doctor visits, tests and procedures ü Save MSNs and Part D Explanation of Benefits
Rem Remem ember ber: Medicare does : Medicare does no not call or visit t to to sell anyth thing
Prote tect t
ü Compare MSNs and EOBs to personal health care journal and prescription drug receipts to ensure they are correct ü Look on billing statement for: § Charges for item or service not received § Billing for same thing twice § Services not ordered by doctor
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