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JULY 26, 2011 Page 1 of 22 5 a - CC Foreign Direct Investment (FDI) Strategic Planning Report to Middlesex County Council Tom Ticknor T icknor & Associates Eric Hochstein Highstone Associates, Inc. July 26, 2011 JULY 26, 2011 Page 2


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Foreign Direct Investment (FDI) Strategic Planning Report to Middlesex County Council

Tom Ticknor

Ticknor & Associates

Eric Hochstein Highstone Associates, Inc. July 26, 2011 JULY 26, 2011 Page 1 of 22 5 a - CC

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Overview

I. Situation II. Recommendations

  • III. Budget & Critical Success Factors

FDI Strategy

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  • I. Situation

FDI Strategy

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The Assignment

  • Create 3-Year FDI Marketing Plan
  • Include foundations to be successful at domestic & foreign

investment

– Community preparedness – Staffing & budget – Website, information and communication basics – Business Retention and Expansion (BR&E) – Positioning and messaging – Response capabilities

FDI Strategy

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Why is FDI Important?

  • Basic sector development drives the local economy
  • Portion of local economy that generates wealth from outside
  • Differentiator in terms of wages, tax base, employment growth potential
  • Benefits

– New jobs, higher wages – Net tax contributor – Fresh technologies, innovation, new business processes/practices – Drives “non-basic” sectors--local services, housing, etc.

  • Caveat I: Competition is keen
  • Caveat II: Site Selection is a process of elimination

FDI Strategy

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Project Inputs

  • Task Force

– Team Briefing/Kickoff – Investment Seminar – Mid-Term Report

  • Local Meetings

– Site visits, interviews with Task Force members, selected employers – Regular debriefs with Aileen and Steve and Sabrina

  • External Inputs

– MEDT, OMAFRA, SWEA, SCOR – Best practices interviews & research – Interviews with Consulates General in US

  • Our Prior Experience

– ED consulting, site location – Representing Ontario in the US

FDI Strategy

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What Investors Want

  • 1. Attractive Communities

– Population growth – Good transportation access – Quality shovel-ready sites – Capable workforce in similar industries

  • 2. Prepared Communities

– Solid information – Speedy response

  • 3. A Regional Approach

– More understandable geography – The labour market defines your location – Efficiency in site search

FDI Strategy

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Middlesex Strengths/Weaknesses

  • Strengths

– Part of London region & labour market – Direct access to 3 border crossings via Highways 401 & 402 – Diverse economic base – Growth – Adequate present/developing shovel-ready sites at reasonable cost – Relatively low land and tax rates

  • Weaknesses

– No identity (or ready way to build one) – No marketable sector “clusters” exist in the County – Weak alliance with London, which dominates in image, staff, budget – Weak regional ED (in current set up) – Part-time ED staff

FDI Strategy

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Middlesex Opportunities/Threats

  • Threats

– Being reactive limits ED potential – Being too dominated by residential development

  • Opportunities through Countywide proactive ED

– Employment-Based Land Absorption Analysis – Encouraging BR&E – Leveraging regional partnerships (with SW Ontario) – Better marketing fundamentals – Facilitating investor Requests for Information – Facilitating outside investor visits

FDI Strategy

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County ED Role

  • Advantages

– Supports County-wide initiatives – Enables economies of scale

  • Web presence and development
  • Labour market information
  • Prospect response
  • Working with London, regional partners
  • Working with MEDT, OMAFRA & regional partners
  • Requirements

– Local jurisdiction buy-in, trust – Recognition that rising tide raises all boats

FDI Strategy

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  • II. Recommendations

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FDI Recommendations

1) Strengthen Core ED Foundations 2) Targeted Proactive International Marketing

– Relationships with government influencers with market access – Participate in, and support, initiatives of regional partnerships

3) Develop Investor Customer Service Excellence

FDI Strategy

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  • 1. Strengthen Core ED Functions

A. Deepen ED Staff

– Increase ED Manager time – ED professional training for ED & Planning Coordinator – Consider adding agricultural sector specialist

B. Build from Existing Employer Base (BR&E)

– Template for relationship building w/ key basic sector employers (top 20)

  • ID risks and opportunities, understand workforce, supply chain
  • Provide support and assistance where possible

– Integrate into marketing

  • Proof sources/Business Ambassadors
  • Look to attract suppliers, partners, and consumers

– Investigate whether to add agricultural specialist

C. Capitalize on 2011 Initiatives

  • Employment Land Needs Analysis
  • Determine need for further shovel-ready sites
  • Assess demand for rail-served sites

– EMOWP&DB Workforce Strategy

Improves prospects for domestic investment and foreign.

FDI Strategy

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  • 2. Proactive International Marketing
  • A. Cultivate Provincial & Federal Foreign Investment

Intermediaries (who regularly see leads/recommend localities)

– Visit nearby Consulates General of Canada and maintain contact – Host Familiarization tours, personal visits, and other direct contacts in Middlesex County – Educate, inform and encourage intermediaries to identify and share viable opportunities with Middlesex County

FDI Strategy

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  • 2. Proactive International Marketing
  • B. Leverage Regional/Sector Partnerships

– Build stronger relationships with London EDC – Utilize SWEA

  • Enables cost-effective international missions
  • But SWEA needs to grow into role

– Strategies to leverage regional partnerships

  • Take a leadership role
  • Contribute financially
  • Advocate developing a SWEA FDI strategy

– Sector programs offer targeted exposure & support

  • Ontario Food Corridor/Innovation Cluster
  • Monitor SCOR role, if any

FDI Strategy

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  • 3. Develop Investor

Customer Service Excellence

  • A. Continuously Improve the Website

– Mapping and interactive search – More accessible major employer information – Better functionality around shovel-ready properties – Link to workforce info – More substance to top ten reasons –add supporting links/pages – Indication of Canadian health care advantages vs. US

  • B. Improve Prospect response

– RFI

  • 1 hour turnaround capability
  • References to specific local companies
  • Health care cost advantages
  • More about London
  • More specifics about Fanshawe capabilities
  • Request friendly feedback

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  • 3. Develop Investor

Customer Service Excellence

– Prospect Visitation Excellence

  • Maps & key site info, data
  • Prep marketing team ahead of time/practice
  • Know best companies to visit
  • Incorporate Fanshawe and UWO when appropriate
  • Respond to unmet info needs immediately
  • C. Develop fast track regulatory permitting

– Feature shovel-ready sites – Virtual permitting – ED and Planning advocacy/guidance

FDI Strategy

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III. Budget & Critical Success Factors

FDI Strategy

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County Budget Implications

2012 2013 2014 Foundations

  • A. Deepen County ED Staff (not including possible Ag Specialist)
  • B. Retention & Expansion Launch/Administration
  • C. Capitalize on 2011 Initiatives

$15,000 $5,000 $4,000 $18,000 $4,000 $4,500 $21,500 $4,000 $5,000 Proactive Marketing

  • A. Cultivate Intermediaries

Detroit, Buffalo, Boston (Chicago in 2011) New York, Dallas, Atlanta Host intermediaries

  • B. Leverage Regional/Sector Partners

SWEA missions (+ Strategy share in 2012) OMAFRA, Food Corridor London Joint Initiatives $4,000 $14,500 $3,000 $6,000 $8,000 $10,000 $3,500 $4,000 $4,500 $8,000 $11,000 $5,500 $5,000 Customer Service Excellence

  • A. Improve Website/GIS (start in 2011)
  • B. Improve Prospect Response
  • C. Fast Track Permitting

$20,000 $6,500 TBD $10,000 $8,500 TBD $15,000 $10,500 TBD Total Budget Initiatives $72,000 $76,500 $90,000

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Metrics

  • Develop Benchmarks

– Personal Contacts with Influencers – Inquiries Received from International Prospects/Intermediaries – Total Inquiries Received – Number of New and Existing Investor Contacts – Proposals Requested – Proposals Delivered – Time from Request to Delivery of Proposal (Days) – Site Visits Made – Investments Made (# of companies, # of jobs created, $ invested)

  • Compile and report results on semi-annual basis
  • Track investments over long-term

FDI Strategy

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Critical Success Factors

  • Staff Resources & Budget Continuity

– Sufficient county staff – County funding leadership

  • Communications tools

– Website excellence – Consistently answered phone – Ability to communicate while abroad – Ability to turn RFI info on same day

  • Long-term effort

– To build relationships – To learn and adjust

  • Growing regional approach

FDI Strategy

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Questions & Comments

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