EVV Stakeholder Advisory Group May 22, 2019 1
Phase 2 Training Update 2
New Phase 2 Training Provider Registration Update Number of Provider Type Training Type Registrants Agency Classroom 561 Non-Agency Classroom 661 Agency Webinar 551 Non-Agency Webinar 641 Total Registrants 2,414 3
Registration Links on ODM Website 4
New Phase 2 Training Completion Update Number of Completed Provider Type Training Type Trainings % attendance Agency Classroom 235 78.3% Non-Agency Classroom 124 77.5% Agency Webinar 309 79.2% Non-Agency Webinar 354 70.6% Agency Self-Paced 84 Non-Agency Self-Paced 163 Total 1,269 5
Provider Medicaid ID • ODM’s Provider Medicaid ID on file with MITS is required during Training Registration for Sandata EVV credentials • Approximately 55% of providers who have completed training registered with the incorrect Medicaid ID • Outreach workstream currently brainstorming ideas • Bi-weekly communication to those providers who have not completed training started 5/20 » Including the 55% of those providers who completed training with incorrect Medicaid ID 6
Resources for DODD/ODA Providers to find Medicaid ID 7
Survey Monkey Results from first 2 weeks Question Score out of 5 (5 strongly agrees, 1 strongly disagrees) Presentation was clear and understandable 4.31 Printed Materials were useful 4.29 Hands on exercises were clear and helpful 4.21 Instructor was prepared and organized 4.45 Instructor presented material clearly and at a comfortable pace 4.40 Instructor understood the subject material 4.48 Instructor was able to answer my questions 4.36 Training venue was in a convenient location and easy to find 4.35 Facility was accommodating and made for a good learning atmosphere 4.43 8
Phase 1 Providers: Phase 2 Bridge Training Update Number of Providers Total Active Phase 1 Providers 2,282 Phase 1 Providers Registered for 231 Bridge Training and have not completed Phase 1 Providers Who Completed 722 Training 9
Moving From DBU To Billing In Units 10
When A Provider Moves to Billing In Units • All services that will be billed as HPC in 15 minute units must be documented in EVV. • Options if a device isn’t available » EVV app on a device owned by the provider or caregiver » Telephony » Manual Visit 11
When To Order A Device • Services will be billed in units going forward. • The switch to unit billing is expected to happen frequently going forward. • If the provider chooses to use the app on a device owned by the provider or the direct care worker, a device does not need to be ordered. 12
Manual Visit Entry 13
Search for and select the client 14
Click Next 15
Search for and select the employee, then click Next 16
Select Date, Time, and the Service for visit 17
Option to Generate a Group Visit Code 18
Click Finish when done 19
Visit shows in Visit Display Grid on date it occurred 20
To add Call Out, click on the visit and then Call Log 21
Complete required fields and then click Add 22
The visit will have some additional exceptions to resolve 23
When the Device/App Won’t Be Used 24
Data Collection In The EVV System • The preferred data collection options are the Sandata device and the app on a device owned by the provider or caregiver. • Telephony should be used whenever possible if neither the device nor the app are available. • Manual visit entry is a second alternative for visit entry. 25
When An Alternative Method Will Be Used • The device is missing, broken or not charged • Neither the device nor the app can be used to meet the individual’s needs. • The individual refuses to use the device or app. 26
EVV and the Service Plan • Documentation should be in the service plan and related documentation • When neither the device nor the app will be used » What will the primary method of data collection be? » Why won’t the device or app be used? • When the individual won’t provide verification of services (except DODD waiver services) » Who will provide voice or signature verification 27
PCG and EVV Data • ODM will analyze EVV data to establish guidelines. • Guidelines for reviewing EVV data and establishing findings will be shared with PCG. • ODM will monitor PCG activity to ensure guidelines are followed. 28
Phase 2 Updates 29
Phase 2 Updates • Feedback from providers week of 5/6 » Telephony (TVV) » Service code confusion • How’s it going today? » First Alt. EVV agency is getting converted to P2 configuration this week » Support has been running smoothly » Phase 2 claims edits will not be in place for additional Phase 2 payers until 8/5 » Over 500 visits for Non-Agency providers for Phase 2, only a few dozen in Incomplete Status » Existing EVV providers are getting used to the system with each day » Resources on the ODM EVV webpage 30
Phase 1 Updates 31
EVV and Claims • Work to update the analysis for payment rates is underway • Preliminary results show improvement • We will share final analysis results this summer. 32
Education and Outreach Efforts • 2019 education and outreach focus to date has been on: » Helping providers understand why 3611 EVV edits might occur » Helping providers understand the claims process with EVV » Preparing providers for Phase 2 » Helping providers navigate Alternate EVV certification and re- certification for Phase 2 33
Multiple Ways Used to Communicate Email 10 unique communications have been sent out on focused topics, in addition to all other communication methods. Webinars Conducted 4 webinars on 2 topics. 3 more webinars about to be conducted. 428 Providers have attended, so far. ODM EVV Team has offered through newsletters One-on-one and emails to do one-on-one EVV system checks with providers for compliance. 34
Multiple Ways Used to Communicate IVR Text and Call campaigns Conducted 4 separate text and call campaigns to offer assistance in Phase 1 compliance and to notify providers of Phase 2 updates. 5 Monthly Newsletters have gone out with Monthly Newsletters educational information for providers. Worked with associations to get feedback on educational topics Association Partnerships opportunities. 35
Coming up… • Additional webinars • May EVV Newsletter 36
Post Pay and Review • Letter format has been finalized • Providers will begin receiving the letters by the end of June • Currently there are 10 providers scheduled to receive these letters. 37
Next Meeting June 19, 2019 2:00 38
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