EVV Stakeholder Advisory Group May 22, 2019 1 Phase 2 Training - - PowerPoint PPT Presentation

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EVV Stakeholder Advisory Group May 22, 2019 1 Phase 2 Training - - PowerPoint PPT Presentation

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EVV Stakeholder Advisory Group May 22, 2019 1 Phase 2 Training Update 2 New Phase 2 Training Provider Registration Update Number of Provider Type Training Type Registrants Agency Classroom 561 Non-Agency Classroom 661 Agency Webinar

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EVV Stakeholder Advisory Group May 22, 2019

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Phase 2 Training Update

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New Phase 2 Training Provider Registration Update

Provider Type Training Type Number of Registrants

Agency Classroom 561 Non-Agency Classroom 661 Agency Webinar 551 Non-Agency Webinar 641 Total Registrants 2,414

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Registration Links on ODM Website

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New Phase 2 Training Completion Update

Provider Type Training Type Number of Completed Trainings % attendance

Agency Classroom 235 78.3% Non-Agency Classroom 124 77.5% Agency Webinar 309 79.2% Non-Agency Webinar 354 70.6% Agency Self-Paced 84 Non-Agency Self-Paced 163 Total 1,269

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Provider Medicaid ID

  • ODM’s Provider Medicaid ID on file with MITS is required

during Training Registration for Sandata EVV credentials

  • Approximately 55% of providers who have completed training

registered with the incorrect Medicaid ID

  • Outreach workstream currently brainstorming ideas
  • Bi-weekly communication to those providers who have not

completed training started 5/20

» Including the 55% of those providers who completed training with incorrect Medicaid ID

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Resources for DODD/ODA Providers to find Medicaid ID

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Survey Monkey Results from first 2 weeks

Question Score out of 5 (5 strongly agrees, 1 strongly disagrees) Presentation was clear and understandable 4.31 Printed Materials were useful 4.29 Hands on exercises were clear and helpful 4.21 Instructor was prepared and organized 4.45 Instructor presented material clearly and at a comfortable pace 4.40 Instructor understood the subject material 4.48 Instructor was able to answer my questions 4.36 Training venue was in a convenient location and easy to find 4.35 Facility was accommodating and made for a good learning atmosphere 4.43

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Phase 1 Providers: Phase 2 Bridge Training Update

Number of Providers

Total Active Phase 1 Providers 2,282 Phase 1 Providers Registered for Bridge Training and have not completed 231 Phase 1 Providers Who Completed Training 722

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Moving From DBU To Billing In Units

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When A Provider Moves to Billing In Units

  • All services that will be billed as HPC in 15 minute units

must be documented in EVV.

  • Options if a device isn’t available

» EVV app on a device owned by the provider or caregiver » Telephony » Manual Visit

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When To Order A Device

  • Services will be billed in units going forward.
  • The switch to unit billing is expected to happen

frequently going forward.

  • If the provider chooses to use the app on a device
  • wned by the provider or the direct care worker, a

device does not need to be ordered.

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Manual Visit Entry

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Search for and select the client

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Click Next

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Search for and select the employee, then click Next

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Select Date, Time, and the Service for visit

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Option to Generate a Group Visit Code

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Click Finish when done

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Visit shows in Visit Display Grid on date it occurred

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To add Call Out, click on the visit and then Call Log

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Complete required fields and then click Add

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The visit will have some additional exceptions to resolve

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When the Device/App Won’t Be Used

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Data Collection In The EVV System

  • The preferred data collection options are the Sandata

device and the app on a device owned by the provider

  • r caregiver.
  • Telephony should be used whenever possible if neither

the device nor the app are available.

  • Manual visit entry is a second alternative for visit entry.

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When An Alternative Method Will Be Used

  • The device is missing, broken or not charged
  • Neither the device nor the app can be used to meet the

individual’s needs.

  • The individual refuses to use the device or app.

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EVV and the Service Plan

  • Documentation should be in the service plan and related

documentation

  • When neither the device nor the app will be used

» What will the primary method of data collection be? » Why won’t the device or app be used?

  • When the individual won’t provide verification of services

(except DODD waiver services)

» Who will provide voice or signature verification

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PCG and EVV Data

  • ODM will analyze EVV data to establish guidelines.
  • Guidelines for reviewing EVV data and establishing findings will

be shared with PCG.

  • ODM will monitor PCG activity to ensure guidelines are

followed.

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Phase 2 Updates

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Phase 2 Updates

  • Feedback from providers week of 5/6

» Telephony (TVV) » Service code confusion

  • How’s it going today?

» First Alt. EVV agency is getting converted to P2 configuration this week » Support has been running smoothly » Phase 2 claims edits will not be in place for additional Phase 2 payers until 8/5 » Over 500 visits for Non-Agency providers for Phase 2, only a few dozen in Incomplete Status » Existing EVV providers are getting used to the system with each day » Resources on the ODM EVV webpage

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Phase 1 Updates

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EVV and Claims

  • Work to update the analysis for payment rates is underway
  • Preliminary results show improvement
  • We will share final analysis results this summer.

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Education and Outreach Efforts

  • 2019 education and outreach focus to date has been on:

» Helping providers understand why 3611 EVV edits might occur » Helping providers understand the claims process with EVV » Preparing providers for Phase 2 » Helping providers navigate Alternate EVV certification and re- certification for Phase 2

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Email Webinars One-on-one

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Multiple Ways Used to Communicate

Conducted 4 webinars on 2 topics. 3 more webinars about to be conducted. 428 Providers have attended, so far. ODM EVV Team has offered through newsletters and emails to do one-on-one EVV system checks with providers for compliance. 10 unique communications have been sent

  • ut on focused topics, in addition to all other

communication methods.

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IVR Text and Call campaigns Monthly Newsletters Association Partnerships

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Multiple Ways Used to Communicate

5 Monthly Newsletters have gone out with educational information for providers. Conducted 4 separate text and call campaigns to

  • ffer assistance in Phase 1 compliance and to

notify providers of Phase 2 updates. Worked with associations to get feedback on educational topics

  • pportunities.
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Coming up…

  • Additional webinars
  • May EVV Newsletter

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Post Pay and Review

  • Letter format has been finalized
  • Providers will begin receiving the letters by the end
  • f June
  • Currently there are 10 providers scheduled to receive

these letters.

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Next Meeting June 19, 2019 2:00

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