EOH Interim Results 2013 12 th March 2013 1
Agenda ▲ EOH Overview ▲ Enterprise Applications ▲ Infrastructure Technologies ▲ Industrial Technology ▲ Business Process Outsourcing ▲ Financial Results Highlights ▲ Strategy and Way Forward 2
EOH Overview 3
Purpose To provide technology, knowledge, skills and organisational ability, critical to Africa’s development and growth To be an ethical, relevant force for good and to play a positive role in our society, beyond normal business 4
EOH philosophy ▲ Best people To attract, develop and retain the best people ▲ Partner for life To develop lifelong mutually beneficial partnerships with our customers and technology partners ▲ Right 1 st time To ensure excellent professional planning and execution and have pride in all we do ▲ Sustainable transformation To transform and manage diversity ▲ Profitable growth To grow top and bottom line similarly whilst remaining entrepreneurial 5
Portfolio Design Build Operate • Knowledge services • Transformational outsourcing • Enterprise applications • Business operations improvement • Cloud computing • Information management • IT strategy • Managed services • Information security • IT architecture • IT infrastructure • IT management & optimisation • Project management • Rightshoring • Software development & • Change management • Industrial technology integration • Business process outsourcing • Enterprise content management • Human capital development • Digital 6
Points of presence 7
Abridged client list Mining Public sector Manufacturing Health 8
Abridged client list (Cont.) Telecommunications Retail State owned entities Financial services 9
Enterprise Applications 10
Our business EOH is the largest implementer of enterprise systems and custom applications in Southern Africa Over 1 000 ERP professionals We have the largest footprint in Southern Africa for: • SAP • Microsoft • Oracle • Infor • Syspro 11
Enterprise applications FRM Finance Resource Management MRP SCM Manufacturing Supply Chain Resource Management Management ERP System CRM HCM Customer Human Relationship Resource Management Management Re-invents your business with best practice process management 12
Infrastructure Technologies 13
The business requirements ▲ Upgrade of Infrastructure Technologies (Design, Build, Optimise and Manage) • New architecture adoption (Cloud and Virtualisation) • Desktops, laptops and servers • Active Directory and Exchange (email) • Archiving and retrieval of email • Upgrading LAN’s • Cost effective WAN solutions • Increasing service levels and efficiencies ▲ Development of bespoke business systems to meet change in business needs • Business and mobility solutions ▲ Optimisation of applications over networks ▲ Utilise new technologies • Virtualisation & Cloud services ▲ Pay-as-you-are – as a service 14
EOH and the Cloud Cloud Technology Consulting Application Optimisation & Security Platform Enterprise Infrastructure as a Platform as a Service Applications Applications Service (IaaS) (PaaS) (SaaS) (SaaS) Servers Hosting Mail – Hosted ERP & CRM Storage Data Archiving Mail – Archiving HR & Payroll Network Unified Comms Web Security Business Intelligence Computing Hosted PABX Online Backup Application Dev. Service Management Platform Disaster Recovery Platform 15
Managed services Service Desk Managed Security (130 000+ contacts/month) (100 000+ endpoints) Managed Infrastructure and Managed Applications Hosting (Microsoft and client specific) (12 000+ servers) Managed Managed Workspace Consulting and Strategy Services (80 000+ registers users) (60+ outsourced clients) Managed Networks Project Management (8 000+ switches/routers) (250+ projects/month) Managed Print Services Managed Platform (8 000+ printers) (12 000+ servers) 16
Managed services national footprint Over 100 points of presence 1 600+ employees 17
Infrastructure technologies 18
Industrial Technology 19
The need for Industrial Technology Convergence Green Infrastructures Legacy Today Disparate Building Networks Open Standards Building Network Green Intelligent Bright Green • Increased role of the network infrastructure as the • Green environmentally relevant designs are gaining converged ITS (Information Transport System)* importance • Explosion of mobile devices for connecting to the • Green issues dominate the global data centre LAN/WAN (Smartphones, Tablets, CCTV) market with the focus on reducing carbon footprints and environmental damage • Proliferation of devices on the LAN e.g. security • Smart-buildings coming to the fore with the devices, lighting & energy control, A/V applications convergence of intelligent and green buildings • Demand for bandwidth continues to increase at • Hosting and co-location growing markets increasing exponential rates demands on data centres • Cloud computing and video as the “killer app” in both • Rising electricity costs changing the dynamics of the the professional and personal/social realms. Expected to drive bandwidth demand DC market • Energy efficient & environmentally friendly industrial plants *Source: Frost & Sullivan, 2010 20
The business of Industrial Technology Industrial Technology combines state-of-the-art technology and best practice to create facilities that are smart, safe, healthy and secure by: • Creating optimum working and living conditions • Ensuring sustained protection of people and assets • Enhancing comfort, efficiency, availability, and security • Lowering energy consumption and CO 2 emissions Converged Safety & security Automation and Data centres connectivity solutions control • Integrated data, voice & • Full turn-key design, build, • Monitoring and surveillance • Automation &control • Access control video networks maintainence systems • Corporate campus data • HV A/C systems • Building automation • Biometric identity • Backup power solutions • Building management networks management • Structured cabling, fibre • Off-grid DC solutions • Time and attendance systems • Integrated security optics and networking • Mobile containerised DC • Smart card solutions • Metropolitan broadband • Electrical infrastructure solutions • Fire safety: prevention, networks • Energy management detection & suppression • Wireless networks • Asset management & • Audio-visual solutions • Intelligent green tracking infrastructures • Backup power 21
Business Process Outsourcing 22
What is KPO? ▲ Knowledge process outsourcing (KPO) is a term that has emerged to distinguish a specific type of BPO that involves highly skilled professional services focused on business processes that provide competitive advantage ▲ Requires specialised knowledge or expertise for analytical, industry domain expertise ▲ Offerings often include knowledge works, specific assets in the form of intellectual property, and methodologies, tools, process accelerators and business process approaches designed to drive differentiated business value ▲ Outsourcing of knowledge and information-based crucial processes has several advantages. Experienced and equipped KPO companies cannot only reduce risks but also save costs for clients 23
Business Process Outsourcing Vertical Horizontal Activities Strategic Activities Industry Activities KPO ITO Banking / Financial Knowledge Process Outsourcing Information Technology Service / Insurance Outsourcing Manufacturing Software R&D Business Consulting / Analytics / Market Legal Services Intelligence IT Consulting Telecommunication Software Energy BPO Value Added ERP Business Process Outsourcing Travel / Transportation ERM HRM CRM Application Development Enterprise Human Resources Customer Resource Management Relationship Application Integration Management Management Health / Pharma Training Desktop Management Retail Finance & Talent Accounting Infrastructure Management Public Sector Procurement, Application Management Logistics and Supply Chain Payroll Marketing & Sales Management Education Network Management Content / Document Recruitment Contact Centre Infrastructure Management Management Other 24
Financial Results Highlights 25
Condensed Consolidated Statement of Comprehensive Income for the six months to 31 January 2013 31 Jan 2013 31 Jan 2012 % (R’000) (R’000) Change Revenue 2 389 185 1 642 339 45.5% (1 392 060) (925 598) Cost of sales Gross margin 997 125 716 741 Results from operating activities 247 733 175 478 9 479 7 313 Investment income Finance costs (20 209) (11 777) Profit from equity accounted - 46 Impairment of assets - (1 907) Profit before taxation 237 003 169 153 Taxation (73 476) (62 636) Profit for the period 163 527 106 517 53.5% 26
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