[PPT] - DEVOPS AT SCALE VICTOR GAJENDRAN VICE PRESIDENT, TECHOPS PLATFORM PowerPoint Presentation

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DEVOPS AT SCALE

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VICTOR GAJENDRAN

VICE PRESIDENT, TECHOPS PLATFORM JAN 2016 @VICTORGAJENDRAN

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LESSONS LEARNED BY DOING DEVOPS AT SCALE

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VICTOR GAJENDRAN

VICE PRESIDENT, TECHOPS PLATFORM JAN 2016 @VICTORGAJENDRAN

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AGENDA

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Set the stage

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AGENDA

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Set the stage DevOps Performance

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AGENDA

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Set the stage DevOps Performance Backstage to lesson learned

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WHO ARE WE?

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We Connect Fans to Great Experiences

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WIDE RANGE OF TECHNOLOGIES

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…

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0 TO 40MM TRANSACTIONS IN MINUTES!

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0 TO 40MM TRANSACTIONS IN MINUTES!

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54MM Unique Web Visitors Per Month

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0 TO 40MM TRANSACTIONS IN MINUTES!

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54MM Unique Web Visitors Per Month Ticket On-Sale Events

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0 TO 40MM TRANSACTIONS IN MINUTES!

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Ticket On-Sale Events Extremely Fast Traffic Ramp Up 54MM Unique Web Visitors Per Month

4k 8k

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0 TO 40MM TRANSACTIONS IN MINUTES!

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Extremely Fast Traffic Ramp Up Ticket On-Sale Events 54MM Unique Web Visitors Per Month

4k 8k

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0 TO 40MM TRANSACTIONS IN MINUTES!

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Extremely Fast Traffic Ramp Up 54MM Unique Web Visitors Per Month Ticket On-Sale Events

4k 8k

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TECH STACK

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PRIMARILY AN OPEN SOURCE TECH SHOP!

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DEVOPS JOURNEY – SEEKING TRUE NORTH

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A B C D

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DEVOPS JOURNEY – SEEKING TRUE NORTH

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A B C D

N

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DEVOPS JOURNEY – SEEKING TRUE NORTH

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A B C D

N

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DEVOPS JOURNEY – SEEKING TRUE NORTH

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A B C D

N

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DEVOPS JOURNEY – SEEKING TRUE NORTH

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A B C D

N

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DEVOPS JOURNEY – SEEKING TRUE NORTH

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A

PRE-DEVOPS

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PRE-DEVOPS

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Multiple Silos

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PRE-DEVOPS

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Multiple Silos Tech Debt

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PRE-DEVOPS

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Multiple Silos Tech Debt Long Cycle Times

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PRE-DEVOPS

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Multiple Silos Tech Debt Long Cycle Times Lose to Agile Competitors

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DEVOPS JOURNEY – SEEKING TRUE NORTH

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PRE-DEVOPS

N

B

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FIRST ATTEMPT AT DEVOPS

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Multiple Silos

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FIRST ATTEMPT AT DEVOPS

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Cross-functional Team Multiple Silos

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FIRST ATTEMPT AT DEVOPS

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Ignore Feedback

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FIRST ATTEMPT AT DEVOPS

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Listen to Diverse Perspectives Ignore Feedback

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DEVOPS JOURNEY – SEEKING TRUE NORTH

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PRE-DEVOPS

N

B B`

FUNCTIONAL

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FIRST ATTEMPT AT DEVOPS

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Cross-functional Team

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FIRST ATTEMPT AT DEVOPS

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Cross-functional Team Mega Team

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FIRST ATTEMPT AT DEVOPS

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Listen to Diverse Perspectives

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FIRST ATTEMPT AT DEVOPS

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Listen to Diverse Perspectives Solve it for ALL

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DEVOPS JOURNEY – SEEKING TRUE NORTH

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PRE-DEVOPS

N

C

FUNCTIONAL

CONTRIBUTING

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HOW MUCH TO CHANGE?

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HOW MUCH TO CHANGE?

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HOW MUCH TO CHANGE?

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MINOR TWEAKS DON’T PRODUCE MAJOR RESULTS!

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CULTURE OF PROMISES

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Company Vision

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CULTURE OF PROMISES

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Strategic Promise 1 Company Vision Strategic Promise 2

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CULTURE OF PROMISES

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Strategic Promise 1 Functional Promise 1 Functional Promise 2 Company Vision

…

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CULTURE OF PROMISES

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Strategic Promise 1 Functional Promise 1 Functional Promise 2 Tactical Promise 1 Tactical Promise 2 Tactical Promise 3 Tactical Promise 4 Company Vision

…

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CULTURE OF PROMISES

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Strategic Promise To make Ticketmaster.com the favorite ticketing site of fans

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CULTURE OF PROMISES

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Strategic Promise Functional Promise To make Ticketmaster.com the favorite ticketing site of fans To provide best

nline and

mobile UX

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CULTURE OF PROMISES

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Strategic Promise Functional Promise Tactical Promise To make Ticketmaster.com the favorite ticketing site of fans To provide best

nline and

mobile UX To develop interactive seat maps To build a site that always works

…

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DEVOPS JOURNEY – SEEKING TRUE NORTH

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PRE-DEVOPS

N

FUNCTIONAL

CONTRIBUTING

C

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DEVOPS JOURNEY – SEEKING TRUE NORTH

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PRE-DEVOPS

N

FUNCTIONAL CONTRIBUTING

D

TRANSFORMATIONAL

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RECENT TRANSFORMATIONS

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Technology Promise To free developers from

n-prem infrastructure

constraints

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RECENT TRANSFORMATIONS

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Technology Promise To free developers from

n-prem infrastructure

constraints To reduce cycle time of software releases

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RECENT TRANSFORMATIONS

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Technology Promise To free developers from

n-prem infrastructure

constraints To reduce cycle time of software releases To eliminate environment inconsistencies

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DEVOPS JOURNEY – SEEKING TRUE NORTH

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PRE-DEVOPS

N

FUNCTIONAL CONTRIBUTING

D

TRANSFORMATIONAL

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DEVOPS JOURNEY – SEEKING TRUE NORTH

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PRE-DEVOPS

N

FUNCTIONAL CONTRIBUTING TRANSFORMATIONAL

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KEY PRINCIPLES

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KEY PRINCIPLES

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TO SUM UP…

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Create a culture of learning where teams feel safe to make honest, new mistakes while they push the boundaries of technology.

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VICTOR GAJENDRAN

VICE PRESIDENT, TECHOPS PLATFORM VICTOR.GAJENDRAN@TICKETMASTER.COM @VICTORGAJENDRAN

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