Dental Coordinated Care Helping to Decrease Patient No-Show Rates - - PowerPoint PPT Presentation

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Apr 12, 2023 270 likes •383 views

Dental Coordinated Care Helping to Decrease Patient No-Show Rates ConnectCare Contracted by Medicaid to provide Dental Coordinated Care services to: Medicaid & ARKids First beneficiaries Help find a dentist or dental specialist

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Dental Coordinated Care

Helping to Decrease Patient No-Show Rates

SLIDE 2

ConnectCare

Contracted by Medicaid to provide Dental Coordinated Care services to:

Medicaid & ARKids First beneficiaries
Help find a dentist or dental specialist
Schedule appointments
Set-up Transportation for dental appointments

(For eligible beneficiaries)

Medicaid dental providers
Help reduce their patient “no-show” rate

Dental Coordinated Care 2

SLIDE 3

Medicaid Dental Providers

Dental Coordinated Care services are provided to Medicaid Dental Providers at NO COST! Dental Providers include:

General & Pediatric Dentists
Oral Surgeons
Orthodontists
Endodontists
Periodontists

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SLIDE 4

Dental Coordinated Care (DCC) Services

DCC services available to Medicaid dental providers:

Appointment Reminders (Helps decrease “patient no-show rate”)
Reschedule Missed Appointments
Schedule New Appointments
Transportation Assistance (For Medicaid & ARKids First A only)
Dismissal Notices (Letters refer beneficiaries to ConnectCare)

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SLIDE 5

Appointment Reminders

ConnectCare’s most effective service to decrease patient no-show rates is Appointment Reminders. Reminder calls are given to beneficiaries

On the business day before their dental appointment

ConnectCare will follow-up on “reminded” appointments

On the business day after each dental appointment

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SLIDE 6

Missed Appointments in FY13

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Reminders Given by ConnectCare Staff Missed Appointments Percentage of Missed Appointments

1st Quarter

(Jul-12 thru Sep-12)

5,336 675 13% 2nd Quarter

(Oct-12 thru Dec-12)

7,483 505 7% 3rd Quarter

(Jan-13 thru Mar-13)

7,092 515 7% 4th Quarter

(Apr-13 thru Jun-13)

6,390 546 9% Total for FY13

(Jul-12 thru Jun-13)

26,301 2,241 9%

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To Request Services

Options for submitting Dental Provider Request Forms:

Online: ar.gov/dds  Enter this shortcut in web browser
Email: connectcare.dental@arkansas.gov
Fax:

501-280-4180

Mail:

Arkansas Department of Health 4815 West Markham Street, Slot 1 Little Rock, AR 72205

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Reports Available to Dental Providers

Confirmation Results

Gives the result of reminder calls given by ConnectCare
Reports are emailed daily; Monday thru Friday

Provider Request Results

Gives the final result of each Dental Provider Request
This report does not include results of reminder calls
Reports are emailed weekly and/or monthly

Appointment Attendance Reports

Includes pie chart that shows effectiveness of reminder calls
Reports are emailed monthly

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SLIDE 9

ConnectCare Dental Program

Helpline

(Toll-Free) 1-800-322-5580
(Central AR) 501- 614-5933

Hours of Operation

Monday through Friday
8:00 am - 4:30 pm

Spanish Interpretation Available

To provide Dental Coordinated Care services

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For Questions or Concerns

Glen Poteet (Manager)

Phone: 501-280-4343 Email: glen.poteet@arkansas.gov

Michael Sease (Team Leader)

Phone: 501-280-4851 Email: michael.sease@arkansas.gov

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SLIDE 11

Questions?

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