CRM & CTI Integration of Phone System with Salesforce Who are - - PowerPoint PPT Presentation

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Jan 04, 2024 358 likes •496 views

CRM & CTI Integration of Phone System with Salesforce Who are we? Focus Telecom is a professional telecommunication operator and software provider. We are a producer and an international vendor of cloud contact center business solutions

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CRM & CTI

Integration of Phone System with Salesforce

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Focus Telecom is a professional telecommunication operator and software provider. We are a producer and an international vendor of cloud contact center business solutions and omnichannel communication platform. We have already helped over 3000 businesses to provide exceptional customer service and engagement.

Who are we?

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➔ Comprehensive solutions ➔ Seamless integration ➔ Security ➔ Experience of multiple effective deployments like:

Why us?

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CTI

Click2Dial is a connector which seamlessly integrates Salesforce with a telecommunication network.

What is it?

CRM Click2Dial

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For whom?

Marketing Sales Customer Service Click2Dial

Click2Dial is a solution suitable for businesses regardless of their size and sector.

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Benefits for users

Effectiveness Monitoring & Reporting Excellent Service Savings

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C2D Salesforce Connector

Outbound ➔ Click to dial directly from Salesforce ➔ Automated call logging ➔ Advanced call reporting Inbound ➔ Receiving incoming calls

➔ Automated call logging ➔ Advanced call reporting

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Effective Service & Sales

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Recordings

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Monitoring & Reporting

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Additional benefits

One working environment for Sales & Customer Support GDPR compliant solution Dedicated Customer Care & Helpdesk Process automation Customer retention improvement

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Stay connected!

Integration of Phone System with Salesforce

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THANK YOU, LET’S STAY IN TOUCH!

Bogdan Wiesiołek Director of International Sales Focus Telecom Polska // CTI-salesforce.focustelecom.eu +48 538 894 216 pr@focustelecom.pl

Focus Telecom Polska Sp. z o.o.

ul. Ostrobramska 101a, 04-041 Warszawa