CRM & CTI Integration of Phone System with Salesforce Who are - PowerPoint PPT Presentation

CRM & CTI Integration of Phone System with Salesforce

Who are we? Focus Telecom is a professional telecommunication operator and software provider. We are a producer and an international vendor of cloud contact center business solutions and omnichannel communication platform. We have already helped over 3000 businesses to provide exceptional customer service and engagement.

Why us? ➔ Comprehensive solutions ➔ Seamless integration ➔ Security ➔ Experience of multiple effective deployments like:

What is it? CTI Click2Dial CRM Click2Dial is a connector which seamlessly integrates Salesforce with a telecommunication network.

For whom? Click2Dial Marketing Customer Sales Service Click2Dial is a solution suitable for businesses regardless of their size and sector.

Benefits for users Savings Effectiveness Monitoring Excellent & Reporting Service

C2D Salesforce Connector Inbound Outbound ➔ Receiving incoming calls ➔ Click to dial directly ➔ Automated call logging from Salesforce ➔ Automated call logging ➔ Advanced call reporting ➔ Advanced call reporting

Effective Service & Sales

Recordings

Monitoring & Reporting

Additional benefits One working environment for Sales & Customer Support GDPR compliant solution Dedicated Customer Care & Helpdesk Process automation Customer retention improvement

Stay connected! Integration of Phone System with Salesforce

THANK YOU, LET’S STAY IN TOUCH! Bogdan Wiesiołek Director of International Sales Focus Telecom Polska // CTI-salesforce.focustelecom.eu +48 538 894 216 pr@focustelecom.pl Focus Telecom Polska Sp. z o.o. ul. Ostrobramska 101a, 04-041 Warszawa www.focustelecom.pl