CONNECTING PEOPLE GLOBALLY THROUGH TELECOMMUNICATIONS GROUP OF GOLD - - PDF document
CANADAS LEADING PREPAID LONG DISTANCE SERVICES PROVIDER CONNECTING PEOPLE GLOBALLY THROUGH TELECOMMUNICATIONS GROUP OF GOLD LINE WE UNDERSTAND OUR CUSTOMERS NEED TO COMMUNICATE. COMMUNICATION IS HUMAN NATURE WE AIM TO MAKE A DIFFERENCE
CANADA’S LEADING PREPAID LONG DISTANCE SERVICES PROVIDER
CONNECTING PEOPLE GLOBALLY THROUGH TELECOMMUNICATIONS
WE UNDERSTAND OUR CUSTOMERS’ NEED TO COMMUNICATE.
WE AIM TO MAKE A DIFFERENCE IN THE MARKET & DEFINE THE
FUTURE WITH OUR INNOVATIVE SOLUTIONS
OUR MARKET LEADING CREATIVITY HAS LED
OUR BUSINESS TO WORLD-WIDE GROWTH
GROUP OF GOLD LINE
GOLD LINE - Philosophy
Established in 1993, Gold Line presently employs over 250 individuals The Group of Gold Line is comprised of four divisions that cooperatively compliment each other The largest provider of prepaid long distance calling cards in Canada, serving 70% of the market Currently providing over one billion minutes of long distance calling per month The only company of its kind in North America that retains complete ownership and control of all aspects of its business Over 100,000 points of sale across North America Constantly provide new and innovative services to respond to fast changing consumers’ demands Maintain a consistent combination of High quality communications Low cost products Outstanding Customer Service Provide user-friendly and easily accessible services
GOLD LINE - Philosophy
1993 Gold Line established after extensive research of the North American tele communications market revealed a need for alternatives to incumbents carriers 1994 Gold Line signs agreement with MTC as a master affiliate to resell “call-back” telephony services worldwid Gold Line establishes sub-agents inEurope and South America 1997 Gold Line acquires first telephony switch to enable the sale of prepaid calling cards Establishes 3500 square foot offices and becomes a facilities based reseller 1999 Gold Line accumulates 7 Voice Ware and 2 Excel telephony switches Gold Line moves operations to a 40,000 square foot facility in Richmond Hill, Ontario 2000 Gold Line purchases a Siemens EWSD Carrier Class Switch 2004 North America’s leading provider of prepaid long distance services 2005 Group of Gold Line purchased and installed Sonus Class 4/5 NGN IPSwitch.Group of Gold Line purchased and installed Pactolus IP prepaidand postpaid billing system Group
2006 Group of Gold Line signs a contract with Canada’s second largest cablecompany, SHAW Cable and TV Cable (Ecuador’s second largest cablecompany) to provide worldwide long distance services through Gold Line’s Voice Over IP network 2007 Group of Gold Line signs a contract with second largest cable company in Ontario “Cogeco Cable” to provid long distance services through GoldLine’s VOIP network
NATIONAL ACCOUNT PARTNERS
Group of Gold Line’s sales and marketing initiatives, coupled with our impressive distribution model, have set the standard for product recognition and awareness in the prepaid card industry. With over 100,000 points of sale across North America, many including national chain organizations, Gold Line products are always readily available to their loyal customers.
Telemanagement
TM TM Engineering, research and development division Cisco-powered data centre and Siemens EWSD carrier-class switches 60,000 ports, capacity to terminate a billion minutes per month Over 1,000 dedicated T1s to major Canadian and international destinations Originate calls from over 60 countries Direct and international private lines to more than 20 countries Least-cost routing through 60 major international carriers Toll free access service from more than 30 countries We are now connected to an exchange company that allows us to buy and sell to over 360 different telecom carriers around the globe. We can instantly increase our traffic to certain des- tinations by simply posting our buy or sell rates and getting offers from any one of the 360 carri-
direct opportunity to quickly exchange traffic! We have recently created a new report that allows us to be notified (via email/text messaging)
ity measurements go below our minimum threshold parameters. Therefore, if our route to any given destination goes below our minimum allowed ASR (answer seizure ratio) or ALOC (avg length of call), we will be notified of this dip in quality and will close the problem route. This helps maintain a high quality of service. Our new purchase of IP switching has also allowed us far more flexibility to connect to many more world wide carriers. Also, with the possibility of having direct connections to these carri- ers, latency will decrease and quality will increase on our lines. Furthermore, with the new tech- nology on the IP switch, connectivity will be simpler, faster and more efficient!
GROUP OF GOLD LINE
GROUP OF GOLD LINE
Alaska Telecom Allstream Arbinet Bell CallTrade Centennial China Motion Danisat DialMEx Fibrenet Golden Telecom IBasis Malaysia Telecom NetSun New Zealand Telecom
Some of Gold Line International Carriers:
PLDT Primus UK Qwest RussTel Sprint/Rogers SwissFone TDC Teleglobe Telus Tricom T-Systems/Deutsche Telecom UUNet MCI USA Viniculum Zig Zag
GROUP OF GOLD LINE
GOLD LINE TELEMANAGEMENT INC.
North America’s largest prepaid long distance service provider Terminates over one billion long distance minutes/month worldwide Full sales and marketing divisions including over 250 employees and a worldwide network of value added resellers Over 100 Gold Line and private label brands are distributed to
Headquarters Western Canada Office
Telemanagement
TM TM GROUP OF GOLD LINE - Minutes
Annual Minutes Year Minutes
1,250,000,000 1,000,000,000 750,000,000 500,000,000 250,000,000 100,000,000 10,000,000 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007
GROUP OF GOLD LINE
Serves the group’s call centre requirement with 7 days x 24 hour service in 9 languages 120 integrated work stations equipped with individual process management systems Multi lingual CSRs provide support in: English, French, Spanish, Korean, Mandarin, Cantonese, Urdu, Farsi, Greek, Vietnamese, Italian, Arabic, Russian and Turkish Customized call answering to meet all client requirements 80% of calls are answered within 60 seconds With the recent migration of our customer care service to the voice over IP network, we are now capable of providing services internationally in any required language.
TELERESOLVE INC.
GROUP OF GOLD LINE
In house design studio Pre-press facilitation Heidelberg Speedmaster SM74 40” press High speed laminating machinery operating at 3000 sheets per hour High speed UV coating Fully automated die-cutting press, finishes cards at 18000 per hour Fully automated self diagnosing stamping machines apply PINS and scratch panels at a rate of 35000 per hour MAGMASTER magnetic stripe hot foil stamp applicator PROFOLD magnetic stripe reader, writer, encoder and printer Complete Web-to-Print solutions now enable our customers to design online, order & receive print material worldwide through recently launched www.GLprint.com.
CARD EXPRESS PRINTING INC.
GOLD LINE PRODUCTS - GLWiz
GOLD LINE PRODUCTS - GLNumber
GOLD LINE PRODUCTS - GLMobility
GOLD LINE PRODUCTS - GLPrint
GOLD LINE PRODUCTS - GLPhone
GOLD LINE PRODUCTS - GLPrepaid
GOLD LINE PRODUCTS - Rechargeable Long Distance Service
Dial around service with international origination Easy access – only two-stage dial Connect up to 8 lines - cellular, home, office etc (=>active lines) Used from anywhere in the world with a worldwide PIN# On-line detailed monthly billing Recharge by phone, online, or automatically if pre-approved Bonus when referring a new customer No expiry date, fully refundable
Dcall / iDcaller
$10
GOLD LINE PRODUCTS - Promotional card
An effective and powerful branding tool, helping boost salesand brand recognition Increase repeat business by expressing appreciation towardcurrent or prospective consumer Can be “tailored” made to suit all particular needs
The Erb Group of CompaniesENABLING YOUR SUCCESS
WITH ALLSTREAM WHOLESALE WITH ALLSTREAM WHOLESALE GOLD LINE PRODUCTS - Private Label
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long distance Phone Time AND Reward Points
It’s a Prepaid Phone Card!
purchase long distance minutes at special low rates---and pay no Western Union service fee
It’s a Convenience Card!
special Fast Form saves time at the counter
One Card to earn Phone Time and Reward Points on every qualifying transaction! Western Union Rechargeable Prepaid Long Distance Phone Cards
ADVERTISING SUPPORT
Gold Line products are advertised in local and national media:
ADVERTISING SUPPORT
THE FUTURE
Gold Line long distance services hold the top position in the Canadian market Gold Line continuously seeks new and creative ways to develop our business Gold Line continues to increase creative strategies for the development and marketing
services
FUTURE IS GOLD LINE
180 West Beaver Creek Road, Richmond Hill, ON, Canada L4B 1B4
www.groupofgoldline.com