Clinics Data Collection: Challenges and opportunities James - - PowerPoint PPT Presentation

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Clinics Data Collection: Challenges and opportunities James - - PowerPoint PPT Presentation

Jul 03, 2023 504 likes •746 views

Clinics Data Collection: Challenges and opportunities James Sandbach Director of Policy and External Affairs, LawWorks LawWorks Clinics Infoexchange #ClinicsConference #PowerOfProBono To boldy go - a data journey through the clinic network -

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#ClinicsConference #PowerOfProBono LawWorks Clinics Infoexchange

Clinics Data Collection: Challenges and opportunities

James Sandbach Director of Policy and External Affairs, LawWorks

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To boldy go - a data journey through the clinic network

  • Outputs data
  • Quantitative &

Qualitative

  • Challenges

from Covid-19

  • Outcomes

and client monitoring

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Why ‘do data’ …….and what happens to it

Develop an evidence base for clinics / access to justice

  • Understand what works, who you reach

and demonstrate your effectiveness

  • Monitor and measure impact for your

funders and stakeholders

  • Annual Clinics Report
  • Use in policy submission & engagement,

in funding bids and in stakeholder events

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LawWorks data collection system

New system (Calendar Year)

  • 73% of clinics returned data

for 2019 reporting period

  • 83% of clinics returned data

for 2018 reporting period Old system (April to April)

  • 74% 2017-18 reporting
  • 72% 2016-17 reporting
  • 68% 2015-16 reporting
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LawWorks data collection system

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#ClinicsConference #PowerOfProBono LawWorks Clinics InfoExchange

LawWorks data collection tools

Client name Date of first enquiry First enquiry type Service received Area of law Other area of law (if relevant) Gender Disability, long term illness or health condition Ethnicity Age

Number of clients Direct to clinic Referred from another agency First enquiry type Legal advice Signposting or referral to another agency None (unable to help at all) Service received Asylum / immigration Family / child law Employment Business / charity services (including IP, insurance etc.) Civil litigation Consumer / contract Crime Debt and insolvency Housing Property (including wills and probate) Civil liberties Welfa re benefi ts Community care Education Other areas Area of law Female Male Non binary Prefer not to say Gender Yes No Prefer not to say Disability, long term illness or health condition White Black or ethnic minority Prefer not to say Ethnicity Under 18 Aged 18-65 Aged 65+ Prefer not to say Age

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Summary of clinic inquires for 2019

7161

Number of people not helped

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Regional breakdown of enquiries

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Clinic services and settings

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Areas of law and volunteers

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Demographic & Equalities data

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Why is this data important

(Equality Act) specific duties - public bodies must:

  • publish equality information at least once a year to show

how they’ve complied with the public sector equality duty

  • prepare and publish equality objectives at least every 4

years

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Demographic & Equalities data

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Quantative and Qualitative

Should we merge the two?

c

  • Quant: Clinic stats collection (January)
  • Qual: Clinic co-ordinators survey (March)

 14 Questions: These cover broader trends in your clinics and the support that LawWorks offers the network  Only 42 responses to our last survey

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2020: Collecting data under Covid

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Tracking remote advice

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Issues to consider (remote advice data)

  • Have you been able to log

(remote advice) inquiries?

  • Record keeping - GDPR compliant

systems and processes

  • Has data been reported back by

volunteers – are there any gaps?

  • Look at what data you do have
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Outcomes Monitoring

Following up and understanding the outcomes of advice

  • More valuable than ‘outputs’
  • Useful for evaluating (and reporting back to funders)
  • Service quality
  • Efficacy and efficiency
  • Allocation of resources
  • What is the benefit to the client
  • Attribution
  • Beginning of a “co-production” (user engagement) approach

https://www.lawworks.org.uk/solicitors-and-volunteers/resources/clinic- resources/monitoring-and-impact/client-outcomes

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Outcomes: Better Information Project

From 2016-2018 we ran an outcomes monitoring exercise with clinics; clinics taking part ‘consented’ clients to be followed up via telephone feedback at least six weeks from being advised at clinics.

  • 75 clinics agreed to take part
  • 38 clinics submitted forms
  • 993 clients gave informed consent
  • 209 clients completed calls

https://www.lawworks.org.uk/solicitors-and-volunteers/resources/clinic- resources/monitoring-and-impact/client-outcomes

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Outcomes: Better Information Project

What we found from a representative sample of clinic clients:-

  • Over 90% of clients said they had been listened to well in clinics
  • 25% said their problem was fully or partially settled, and a further

17% said it was possible to take further action

  • Of those who said they were thinking of going to court or tribunal,

25% changed their plans following advice

  • 68% said that advice has helped their level of stress, and 52% said

they felt physically better as a result of the advice

  • 87% said they had an increased understanding of next steps

https://www.lawworks.org.uk/solicitors-and-volunteers/resources/clinic- resources/monitoring-and-impact/client-outcomes

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Why do outcomes?

https://www.lawworks.org.uk/solicitors-and-volunteers/resources/clinic- resources/monitoring-and-impact/client-outcomes

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We can help you every step of the way

Cling on to LawWorks