Clinics Data Collection: Challenges and opportunities James - PowerPoint PPT Presentation

Clinics Data Collection: Challenges and opportunities James Sandbach Director of Policy and External Affairs, LawWorks LawWorks Clinics Infoexchange #ClinicsConference #PowerOfProBono

To boldy go - a data journey through the clinic network - Outputs data - Quantitative & Qualitative - Challenges from Covid-19 - Outcomes and client monitoring LawWorks Clinics InfoExchange #ClinicsConference #PowerOfProBono

Why ‘do data’ …….and what happens to it Develop an evidence base for clinics / access to justice • Understand what works, who you reach and demonstrate your effectiveness • Monitor and measure impact for your funders and stakeholders • Annual Clinics Report • Use in policy submission & engagement, in funding bids and in stakeholder events LawWorks Clinics InfoExchange #ClinicsConference #PowerOfProBono

LawWorks data collection system New system (Calendar Year) • 73% of clinics returned data for 2019 reporting period • 83% of clinics returned data for 2018 reporting period Old system (April to April) • 74% 2017-18 reporting • 72% 2016-17 reporting • 68% 2015-16 reporting LawWorks Clinics InfoExchange #ClinicsConference #PowerOfProBono

LawWorks data collection system LawWorks Clinics InfoExchange #ClinicsConference #PowerOfProBono

LawWorks data collection tools Disability, long term Other area of law (if illness or health Client name Date of first enquiry First enquiry type Service received Area of law relevant) Gender condition Ethnicity Age Number of clients 0 Direct to clinic Referred from another agency First enquiry type 0 0 Signposting or referral to Legal advice another agency None (unable to help at all) Service received 0 0 0 Business / charity Property Welfa services (including re Asylum / (including IP, Consumer / Debt and wills and benefi immigration Family / child law Employment insurance etc.) Civil litigation contract Crime insolvency Housing probate) Civil liberties ts Community care Education Other areas Area of law 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Female Male Non binary Prefer not to say Gender 0 0 0 0 Yes No Prefer not to say Disability, long term illness or health condition 0 0 0 Black or ethnic White minority Prefer not to say Ethnicity 0 0 0 Under 18 Aged 18-65 Aged 65+ Prefer not to say Age 0 0 0 0 LawWorks Clinics InfoExchange #ClinicsConference #PowerOfProBono

Summary of clinic inquires for 2019 7161 Number of people not helped LawWorks Clinics InfoExchange #ClinicsConference #PowerOfProBono

Regional breakdown of enquiries LawWorks Clinics InfoExchange #ClinicsConference #PowerOfProBono

Clinic services and settings LawWorks Clinics InfoExchange #ClinicsConference #PowerOfProBono

Areas of law and volunteers LawWorks Clinics InfoExchange #ClinicsConference #PowerOfProBono

Demographic & Equalities data LawWorks Clinics InfoExchange #ClinicsConference #PowerOfProBono

Why is this data important (Equality Act) specific duties - public bodies must: • publish equality information at least once a year to show how they’ve complied with the public sector equality duty • prepare and publish equality objectives at least every 4 years LawWorks Clinics InfoExchange #ClinicsConference #PowerOfProBono

Demographic & Equalities data LawWorks Clinics InfoExchange #ClinicsConference #PowerOfProBono

Quantative and Qualitative c • Quant: Clinic stats collection (January) • Qual: Clinic co-ordinators survey (March)  14 Questions: These cover broader trends in your clinics and the support that LawWorks offers the network  Only 42 responses to our last survey Should we merge the two? LawWorks Clinics InfoExchange #ClinicsConference #PowerOfProBono

2020: Collecting data under Covid LawWorks Clinics InfoExchange #ClinicsConference #PowerOfProBono

Tracking remote advice LawWorks Clinics InfoExchange #ClinicsConference #PowerOfProBono

Issues to consider (remote advice data) • Have you been able to log (remote advice) inquiries? • Record keeping - GDPR compliant systems and processes • Has data been reported back by volunteers – are there any gaps? • Look at what data you do have LawWorks Clinics InfoExchange #ClinicsConference #PowerOfProBono

Outcomes Monitoring Following up and understanding the outcomes of advice • More valuable than ‘outputs’ • Useful for evaluating (and reporting back to funders) • Service quality • Efficacy and efficiency • Allocation of resources • What is the benefit to the client • Attribution • Beginning of a “co - production” (user engagement) approach https://www.lawworks.org.uk/solicitors-and-volunteers/resources/clinic- resources/monitoring-and-impact/client-outcomes LawWorks Clinics InfoExchange #ClinicsConference #PowerOfProBono

Outcomes: Better Information Project From 2016-2018 we ran an outcomes monitoring exercise with clinics; clinics taking part ‘consented’ clients to be followed up via telephone feedback at least six weeks from being advised at clinics. • 75 clinics agreed to take part • 38 clinics submitted forms • 993 clients gave informed consent • 209 clients completed calls https://www.lawworks.org.uk/solicitors-and-volunteers/resources/clinic- resources/monitoring-and-impact/client-outcomes LawWorks Clinics InfoExchange #ClinicsConference #PowerOfProBono

Outcomes: Better Information Project What we found from a representative sample of clinic clients:- • Over 90% of clients said they had been listened to well in clinics • 25% said their problem was fully or partially settled, and a further 17% said it was possible to take further action • Of those who said they were thinking of going to court or tribunal, 25% changed their plans following advice • 68% said that advice has helped their level of stress, and 52% said they felt physically better as a result of the advice • 87% said they had an increased understanding of next steps https://www.lawworks.org.uk/solicitors-and-volunteers/resources/clinic- resources/monitoring-and-impact/client-outcomes LawWorks Clinics InfoExchange #ClinicsConference #PowerOfProBono

Why do outcomes? https://www.lawworks.org.uk/solicitors-and-volunteers/resources/clinic- resources/monitoring-and-impact/client-outcomes LawWorks Clinics InfoExchange #ClinicsConference #PowerOfProBono

Cling on to LawWorks We can help you every step of the way LawWorks Clinics InfoExchange #ClinicsConference #PowerOfProBono