CIO Quarterly Update #4 connect . engage . inspire Peter - - PowerPoint PPT Presentation

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CIO Quarterly Update #4 connect . engage . inspire Peter - - PowerPoint PPT Presentation

Sep 02, 2023 756 likes •1.21k views

CIO Quarterly Update #4 connect . engage . inspire Peter Nikoletatos Chief Information Officer Agenda Welcome Update on DoI ITS Administration Review Enhancing Administrative Efficiency Accelerated Connectedness Strategic

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CIO Quarterly Update – #4 connect . engage . inspire

Peter Nikoletatos

Chief Information Officer

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Agenda

  • Welcome
  • Update on DoI ITS Administration Review
  • Enhancing Administrative Efficiency
  • Accelerated Connectedness
  • Strategic Partnerships
  • Reflections on 2012
  • The journey ahead…

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DoI Administration Review: recommendations

  • 1. Establish University ICT Governance Committee 
  • 2. Change name to reflect separation Library/IT 
  • 3. Implement 12 flagship projects, starting with ANU Email & ANU

Service Desk 

  • 4. Roles & Responsibilities for New Projects / System

Enhancements 

  • 5. DoI Communication Strategy 
  • 6. CIO to lead professional development program for DoI 
  • 7. Senior Manager lead engagement and divisional cohesion 
  • 8. Implement Graduate recruitment program 
  • 9. CIO practice leader for skills & training for all ANU IT Staff 
  • 10. Develop and publish ANU ICT Service Catalogue 

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IT Governance Maturity Assessment

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Source: Deloitte Internal Audit of IT Governance (ANU)

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University ICT Governance Committee

Membership

– VC (Chair) – DVC Academic – DVC Research – Exec Director A&P – Prof. John Hosking (Dean) – Michelle Searle (GM) – Chief Financial Officer – Chief Information Officer – University Librarian

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Reporting Areas Oct 2012 Dec 2012 Feb 2013 Apr 2013 Jun 2013 Aug 2013 Oct 2013 Dec 2013 Document deadline N/A 14 Dec 1 Feb 29 Mar 31 May 26 July 27 Sep 22 Nov Meeting Date 26 Oct 17 Dec 7 Feb 4 Apr 6 Jun 1 Aug 3 Oct 5 Dec ICT Strategic Alignment

  • i. Strategic direction and

alignment of ICT with the University’s goals ICT governance update/review ICT governance update/review ICT governance update

  • ii. ANU ITS Strategic Plan

Present 2013 ANU ITS Strategic Plan Strategic Plan:

  • report on

progress

  • revised 5yr

plan Green IT Progress report Enterprise Architecture strategy review Strategic Plan:

  • report on

progress Green IT Progress report Present 2014 ANU ITS Strategic Plan

  • iii. ICT resource allocation,

including: a. projects & initiatives b. normal operations, including staff management and development c. de-duplication Summary Key Acquisitions in 2012 >100k Key Projects & Initiatives Report on de- duplication progress Acquisitions >$100k p.a. Key Projects & Initiatives Acquisitions >$100k p.a. Key Projects & Initiatives Acquisitions >$100k p.a. Key Projects & Initiatives Acquisitions >$100k p.a. Key Projects & Initiatives Acquisitions >$100k p.a. Key Projects & Initiatives Summary Key Acquisitions in 2012 >100k Report on de- duplication progress Quality and Availability of ICT Services

  • iv. ICT service quality, efficiency &

effectiveness Key corporate application issues and plans: report by business owner Key corporate application issues and plans: report by business owner Key corporate application issues and plans: report by business owner Key corporate application issues and plans: report by business owner Key corporate application issues and plans: report by business owner Key corporate application issues and plans: report by business owner

  • v. ICT service quality

benchmarking

  • vi. ICT client experience

ITS service catalogue performance Q1 ITS service catalogue performance Q2 ITS service catalogue performance Q3 ITS service catalogue performance Q4

  • vii. Roles and responsibilities of

ANU Information Technology Services (ITS) and IT system business owners Review of roles and responsibilities ITS/ business owners for these ES Review of roles and responsibilities ITS/ business owners for these ES Review of roles and responsibilities ITS/ business owners for these ES Review of roles and responsibilities ITS/ business owners for these ES Review of roles and responsibilities ITS/ business owners for these ES Review of roles and responsibilities ITS/ business owners for these ES Review of roles and responsibilities ITS/ business owners for these ES

  • viii. ICT service continuity and

disaster recovery plans Report on DR testing Report on DR testing Compliance Management and Business Ownership

  • ix. University ICT policy matters

Report on policy breaches Report on policy breaches Report on policy breaches Report on policy breaches Report on policy breaches Report on policy breaches Report on ICT policy review

  • x. ICT security and risk

management Report on ICT security and risk management Report on ICT security and risk management Report on ICT security and risk management Report on ICT security and risk management Report on ICT security and risk management Report on ICT security and risk management

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ANY USER ANYWHERE ANYTIME ANY DEVICE

ANU Service Desk Enterprise Systems Support Communication Services Business Analysis eLearning Support IT Security Learning Spaces and Printing Project Management Research Computing Software Services and ICT Purchasing Networks and Access Assistive Technology

End User Device Service Delivery Model Integrated Converged Secured Network

ANU by 2020

BYOD Cloud

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ITS Services About IT Services Scheduled Maintenance Information How to? Guidelines Key Events Rotating Screen Popular Search Access

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ITS Project Office

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Portfolio ¡Management Project ¡Management ¡Office ICT ¡Governance ¡Committee University

Strategy Future ¡State ¡ (Vision) Benefits Capacity ¡& ¡ Capabilities Outputs Organisational ¡ drivers Current ¡State Proposals

(Business ¡Case ¡Driven)

Priorities Projects

creates become also ¡assessed ¡ against Are ¡ delivered ¡ ¡ through build drive support enables Are ¡determine ¡by ¡the ¡required

  • utlines

support

Investment Delivery Realisation

Colleges ¡and ¡Service ¡Divisions

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Operations Management Group Executive

Top-down leadership Strategic in nature Considers matters with a >6mth perspective Frequency of meeting: fortnightly Bottom-up enrichment Operational in nature Considers matters with a <6mth perspective Frequency of meeting: fortnightly

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13

ARMSTRONG

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NEIL ARMSTRONG BUZZ ALDRIN MICHAEL COLLINS

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MICHAEL COLLINS NEIL ARMSTRONG BUZZ ALDRIN

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Source: CIO Executive Board

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Enhancing Administrative Efficiency (1)

  • Implement a single ANU Email Platform
  • Implement a single ANU ICT Service Desk
  • Coordinated Strategic Procurement
  • Coordinated ANU software licensing

management and assurance

  • Single ANU Authentication and Identity
  • Secured ANU Network

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Major ITS Projects…

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ANU Email migrations continue through the summer…

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Enhancing Administrative Efficiency (2)

  • Optimizing ANU Data Centers
  • Enterprise wide ANU Storage solution
  • Sub-culture of project management
  • Managed Print Services
  • Infrastructure refresh for next generation

learning environments

  • Engagement with ANU wide ICT focus

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Proposed ICT Enterprise wide projects

  • ANU Online
  • ANU Mobile (iANU)
  • Study@ANU (2013)
  • Campus Upgrades
  • ARIES Upgrades
  • Enquiry Mgt System
  • Archibus / Maximo
  • Building Mgt System
  • iMIS Reporting
  • ANU Travel System
  • Finance System Updates
  • UniDOC (2013)
  • Media Repository
  • ANU Email
  • ANU Service Desk
  • One ANU Identity

Wireless Upgrade (2013-2015)

  • HR/Campus Db Split
  • HR upgrade to v9.2

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Things you don’t see often…

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Participants: Staff – 1235 Students – 879 Total – 2114

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What is your overall impression of the service provided by IT Support?

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Staff Students

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Top 10 technology priorities

  • Mobile technologies

(56%)

  • BI & Analytics (40%)
  • Update legacy

systems (37%)

  • Cloud: SaaS (28%)
  • Collaboration

Technologies (27%)

  • CRM (26%)
  • Cloud: Platform as a

Service (25%)

  • ERP (20%)
  • Security (21%)
  • Desktop Virtualization

(21%)

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Source: CIO Sept/Oct 12

KEY FOCUS: ENABLING PEOPLE WITH INFORMATION: WHAT, WHERE AND WHEN THEY NEED IT

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Strategic Vendor Partnerships

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Over time the economics

  • f building and running a

technology infrastructure will favor the cloud over

  • n-premise computing.

Harvard Business Review

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Accelerated connectedness

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Mobile Device Data Protection

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Source: DRAFT - Deloitte Internal Audit Mobile Device Data Protection (ANU)

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Strategy for mitigating ICT Risks

  • 1. Patching operating system vulnerabilities
  • 2. Patching 3rd party applications
  • 3. Management of Privileged User Lists
  • 4. Application Whitelisting

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Source: Top 35 Mitigation Strategies – Australian Government – Defence Signals Directorate

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Source: Harvard Business Review

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  • Allan has worked at the University for over 17 years and will be

departing at the end of the year. He commenced at the University

  • n 24 July 1995, attracted here initially to work on the World Wide

Web and the Australian SUNSite.

  • In 2001 after a review of IT and Library services, the Division of

Information (DoI) was formed and Allan became a team leader in Systems and Desktop Services (SDS).

  • In 2002 he took up the role as Head of IT for the John Curtin

School of Medical Research and was part of the design team for the new JCSMR building. Allan returned to DoI as the Information Officer, responsible for IT Security, and as deputy program leader for SDS in late 2004.

  • He went on to become the program leader for SDS and later

Networks and Communications. In 2009 with the addition of Enterprise Systems team he became Director of Information Technology Infrastructure (ITI). Allan’s portfolio name changed to ITS in 2011.

  • In 2012, Allan became Director, Strategy and Planning.

Allan Williams

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Our role in the journey ahead…

  • increased standardisation of our key administrative

processes;

  • the implementation of University-wide IT solutions;
  • increased clarity around delegations, policies and

procedures;

  • a considered review of our administrative service

delivery model;

  • inter alia.

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  • To the staff of the Division of Information, now

Information Technology Services and Scholarly Information Services;

  • To the College IT Managers;
  • To the College General Managers;
  • To the College Deans & Directors;
  • To the University Executive;
  • To the Service Division Directors;
  • To our Strategic Partners, and
  • To all those who connect. engage. inspire us.

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Conclusion

  • The journey towards de-duplication has begun
  • We get to define the new normal
  • Outcomes, not inputs will define us
  • Value contribution, make it evidence based
  • Strategic partnerships are key to sustainability
  • We will invest in our staff; for the future
  • Strategy determines Structure

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Peter Nikoletatos

Chief Information Officer

@ANUcio

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