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O F F I C I A L O F F I C I A L

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AWS OVERVIEW

O F F I C I A L O F F I C I A L

ESSEX ADULT SAFEGUARDING BOARD

AWS MISSION

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To provide a comprehensive, professional and confidential welfare support service responsive to the needs of individuals, families and the chain of command in order to maximise the operational effectiveness of Service personnel

O F F I C I A L O F F I C I A L

ESSEX ADULT SAFEGUARDING BOARD

AWS WELFARE PRINCIPLES

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Welfare is a function of Command

The AWS supports 1st Line unit welfare staff But provides 2nd Line welfare, working with but not for the Chain of Command

Lowest level resolution wherever possible Soldiers and their families equally important Support to both Regular Army and Army Reserve Confidentiality is key for trust

O F F I C I A L O F F I C I A L

ESSEX ADULT SAFEGUARDING BOARD

AWS DELIVERY COMPONENTS

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HQ AWS Business Support

• Community

Support Development Workers

• Gurkha

Support Workers HIVE Information Support Officers Including iHIVE

• Army Welfare

Workers (Specialist and Unit Welfare Training

• PRU Social

Workers Joint Services Housing Advice Officers

Women’s Royal Voluntary Service Services Cotswold Centre

Community Support Personal Support Information Support Civilian Housing Support

O F F I C I A L O F F I C I A L Corporate Support Confidential Support Line Wounded, Injured and Sick Management Joint Service Housing Advice Office SPACES (Housing) Regimental/Corps Benevolence Army Families Federation Army Central Fund Veterans UK Service Charities Defence Medical Welfare Services G1/J1 staff in Overseas Commands Post Operational Stress Management Children’s Education Advisory Service Services Cotswold Centre Joint Casualty & Compassionate Centre Service Children’s Education (Overseas)

Suicide Vulnerability Risk Management

Brigade/Garrison Commander Secondary Level Local Authority Support HOMESTART Army Welfare Workers Community Support Facilities RELATE Army Education Centre Council of Voluntary Welfare Work Community Support Development Workers

British Forces Social Work Service (Overseas) Commanding Officer Primary Level Officers/WOs/SNCOs

Unit Welfare Officer and Staff

Regimental Career Management Officer

HIVE Padre Pastoral Care WRVS

Adjutant/RAO

Unit Welfare Officer and Staff

ESSEX ADULT SAFEGUARDING BOARD

WELFARE SUPPORT – PEELING BACK THE ONION

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3RD SECTOR

O F F I C I A L O F F I C I A L

Personnel Recovery Unit (PRU) SWs Close work with Wounded Injured Sick (WIS) individuals Professional and confidential welfare support and advice to: Single and married soldiers Families Chain of Command

ESSEX ADULT SAFEGUARDING BOARD

PERSONAL SUPPORT (PS)

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Military and civilian Army Welfare Workers (AWWs) Governance and Assurance through professionally qualified civilian Social Workers (SWs) Provide internal assurance, supervision and audit

O F F I C I A L O F F I C I A L

ESSEX ADULT SAFEGUARDING BOARD

AWS CASE LOAD

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O F F I C I A L O F F I C I A L

Signposting for: Equality and Diversity Financial guidance Work Environment & Assignments

• Mental Health issues –

Capacitty assessments, DoL’s,

• Support for families &

carers

• Housing support –

gaining housing following discharge aids & adaptations, care homes

• Financial guidance –

Benefits, household bills

ESSEX ADULT SAFEGUARDING BOARD

DEALING WITH THE HARD EDGES OF WELFARE

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• Domestic Abuse victim

support and perpetrator engagement

• Vulnerability Risk

Management

• Child & Adult

safeguarding and protection

• Bereavement and Loss

Support

• Relationship

Interventions including Health Assured

O F F I C I A L O F F I C I A L

ESSEX ADULT SAFEGUARDING BOARD

MANDATORY REFERRAL

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Cases where a referral must be made to AWS

Any situation involving domestic abuse or similar allegations Any situation where there are potential safeguarding children concerns All Complex Casualty Cases Any situation where an adult is considered to be at risk of serious harm

O F F I C I A L O F F I C I A L

ESSEX ADULT SAFEGUARDING BOARD

CONFIDENTIALITY

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… the legal and professional obligation not to disclose ‘private information’ about another person without that person’s

• consent. Private information includes the fact that an individual is using a welfare service. There are, however,

exceptional circumstances when information can be disclosed, and in some circumstances must be, even without the individual’s consent

When there is risk of harm to the individual or

• thers

In order to report or prevent a criminal act If there is likely to be a contravention of military law If there is, or is likely to be, a breach of security If soldiers are no longer, or unlikely to be, able to carry out their duty

O F F I C I A L O F F I C I A L

ESSEX ADULT SAFEGUARDING BOARD

VETERANS UK

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UK Veterans

• Support to enable the seamless transition from service to civilian life, respond to life

events that present welfare needs

• Email: veterans-uk@mod.uk
• Tel: 0808 1914 2 18
• Web: https://www.gov.uk/government/collections/veterans-welfare-service-protocols

O F F I C I A L O F F I C I A L

ESSEX ADULT SAFEGUARDING BOARD

SIGNPOSTING

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Forcesline 0800 7314880 (Monday – Friday 09.00 – 17.30)

Free and 100% confidential helpline for serving personnel, former members of the Armed Forces and their families.

Samaritans Free phone - 116 123 (available 24 hours) Combat Stress 0800138 1619 (available 24 hours)

Confidential and safe help and advice about Service-related mental health issues for the whole military community.

Big White Wall (available 24 hours)

Online forum 24 hours a day, 7 days a week. Free for serving personnel, veterans, family members and carers.

SPVA Veterans Welfare Service 0808 1914 2 18

Information on claiming AFCS, Armed Forces Independence Payment, Medical Discharges and Pension Forecast Requests.

Department of Community Mental Health 01206 817 057

provides mental health care to a population of approximately 8,000 serving personnel from across all three services of the Armed Forces.

O F F I C I A L O F F I C I A L

ESSEX ADULT SAFEGUARDING BOARD

DOMESTIC ABUSE INITIATIVE

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O F F I C I A L O F F I C I A L

ESSEX ADULT SAFEGUARDING BOARD

CONTACT AND REFERRALS

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Army Welfare Service Intake and Assessment Team ​Garbutt House, Bray Road, York, YO10 4JG Tel: +44 (0) 1904 882 053 Email: AWS-HQ-IAT@mod.uk PRU SW Team – Via Local PRU SW Jackie Clements Building DO2, Merville Barracks, Colchester, CO2 7UT Tel: 07974193083 Email: Jacqueline.Clements109@mod.gov.uk

O F F I C I A L O F F I C I A L

ESSEX ADULT SAFEGUARDING BOARD

QUESTIONS

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Questions?