2019 Annual Webinar for Participating Agencies New York State - - PowerPoint PPT Presentation

2019 annual webinar for
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2019 Annual Webinar for Participating Agencies New York State - - PowerPoint PPT Presentation

October 25, 2019 1 2019 Annual Webinar for Participating Agencies New York State Department of Civil Service Employee Benefits Division Prepared for use by the Department of Civil Service, Employee Benefits Division representatives only.


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October 25, 2019 1 Prepared for use by the Department of Civil Service, Employee Benefits Division representatives only.

2019 Annual Webinar for Participating Agencies

New York State Department of Civil Service Employee Benefits Division

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October 25, 2019 2

Welcome to the 2019 PA Annual Webinar For Participating Agencies

Message from Director; James DeWan

518-473-1977 James.dewan@cs.ny.gov

2

Thank you! Please Review HBA Online for Information

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October 25, 2019 3

  • Financial Update
  • Benefit Changes
  • Federal Health Care Reform Update
  • Benefit Administration
  • Questions & Answers

3

Agenda

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October 25, 2019 4

Ron Kuiken – Assistant Director of Financial Management

Financial Update

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October 25, 2019 5 Prepared for use by the Department of Civil Service, Employee Benefits Division representatives only.

Financial Update

Presenter- Ron Kuiken, Assistant Director, Financial Services New York State Department of Civil Service Employee Benefits Division

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October 25, 2019 6

Topics

  • Projected 2019 Empire Plan Experience
  • Projected 2020 Rate Renewal Information

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Projected Year 2019 Empire Plan Experience1 (000’s)

Blue Cross Hospital UHC Medical Beacon MHSA CVS Drug Total Premium $3,383,025 $3,440,819 $292,902 $1,883,182 $8,999,928 Incurred Claims $3,323,973 $3,262,291 $261,079 $1,701,271 $8,548,614 Administrative Expense $95,067 $199,671 $15,580 $27,835 $338,153 Gain/(Loss) ($36,015) ($21,143) $16,243 $154,076 $113,161 (1) 2020 Rate Renewal Submissions

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October 25, 2019 8

2020 Rate Renewal

  • Projected Net Premium increase: 1.5%
  • Empire Plan Program Trends:
  • Hospital Program – 7.4%
  • Medical Program – 5.4%
  • Mental Health & Substance Abuse Program – 10.9%
  • Prescription Drug Program – 8.9%
  • Rate Includes 0% margin
  • $400 Million Dividend Application

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October 25, 2019 9

Projected Dividends All Payors (in Millions)

Dividends Available as of 12/31/18 $261.5 2018/2019 Earned + $465.7 2019 Projected Applied

  • $150.0

Projected Available 12/31/19 $577.2 2019/2020 Projected Earned + $144.2 2020 Projected Applied

  • $400.0

Projected Available as of 12/31/20 $321.4

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October 25, 2019 10

Questions?

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October 25, 2019 11

MaryEllen

Benefit Changes for 2020

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October 25, 2019 12 Prepared for use by the Department of Civil Service, Employee Benefits Division representatives only.

Benefit Update

Presenter: Diana Valenchis

Contract Manager, Vendor Management Unit New York State Department of Civil Service Employee Benefits Division

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October 25, 2019 13

The Empire Plan Rx Program

Benefit Changes for 2020 13

  • Effective January 1, 2020, enrollees and dependents of NYS Participating

Agencies (PAs) will utilize the Empire Plan Advanced Flexible Formulary.

  • Like the Flexible Formulary used now, the Advanced Flexible Formulary

displays the most commonly utilized medications and displays excluded medications and preferred alternatives. This formulary will be used by almost 90% of The Empire Plan enrollees and dependents.

  • The Formulary is reviewed annually with The Empire Plan Rx administrator,

CVS Caremark.

  • Formulary changes will impact approximately 2.21% of utilizers:

✓ Drugs moving to the Excluded Drug List will affect approximately 1.74% of utilizers. ✓ Drugs moving to a higher tier will affect approximately .01% of utilizers. ✓ Drugs moving to a lower tier will affect approximately .46% of utilizers.

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October 25, 2019 14

The Empire Plan Rx Program

Copayment Changes

  • Copayment amounts for Level 1 drugs

(most Generic drugs) will remain the same.

  • Copayment increases for Level 2

(Preferred) and Level 3 (Non- Preferred) drugs will occur.

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October 25, 2019 15

Prescription Drug Copayments

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The Empire Plan Prescription Drug Copayments

Drug Category Up to a 30-Day Supply 31-to-90-Day Supply Network Retail Pharmacy, Mail Service Pharmacy or Specialty Pharmacy Network Retail Pharmacy Mail Service Pharmacy or Specialty Pharmacy Current Effective

  • Jan. 1, 2020

Current Effective

  • Jan. 1, 2020

Current Effective

  • Jan. 1, 2020

Level 1 - Most Generic Drugs $5 $5 (no change) $10 $10 (no change) $5 $5 (no change) Level 2 - Preferred Drugs or Compound Drugs $25 $30 $50 $60 $50 $55 Level 3 - Non-Preferred Drugs $45 $60 $90 $120 $90 $110

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Questions?

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October 25, 2019 17

Federal Health Care Reform Update

Presenter – Lauren Leadley Policy Analysis and Strategic Planning Unit

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PA & PE PPACA Requirements

  • The "individual mandate" penalty was reduced to $0 for 2019, but

employer reporting requirements remain in effect

  • Employer Shared Responsibility provisions, commonly known as the

“employer mandate”

  • Reporting Requirements to which Empire and Excelsior Plan

employers must adhere

  • Dependent Social Security Number solicitation
  • IRS Penalty Letters regarding compliance with the employer mandate
  • Each employer is responsible for their own compliance!
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October 25, 2019 19

Employer Shared Responsibility Provisions

  • “Employer Mandate”
  • Large employers must offer affordable and comprehensive health

insurance benefits to 95% of full-time employees

  • Failure to comply could result in severe federal penalties
  • Who is a “large employer”?
  • Employers with 50 or more employees meeting PPACA's full-time

criteria

  • For reporting purposes, employee count is the number of full-time

employees who worked during the preceding calendar year

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Reporting Requirements

  • All NYSHIP employers are subject to PPACA reporting requirements
  • Including those not designated as “Large Employers”
  • Employers must provide a form, known as Form 1095-B or 1095-C, to

all full-time employees, retirees, vestees, dependent survivors, and COBRA enrollees

  • Employers do not have to provide forms to Medicare-primary enrollees
  • These forms must be provided to employees and enrollees by 1/31/20

and to the IRS by 2/28/20 if filing on paper and 4/1/20 if filing electronically

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What Form Should My Employer Use?

  • Employers designated as “Large Employers” should provide Form

1095-C to its employees and enrollees

  • All other employers should provide Form 1095-B to its Empire Plan

enrollees

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Dependent SSN Solicitation

  • Form 1095-B and Form 1095-C use Social Security numbers to

identify enrollees

  • Employers must make three “good faith efforts” to solicit missing

dependent SSNs: 1. At the time of enrollment; 2. By December 31 of the year following enrollment; and 3. Once in the following year

  • NYSHIP employers still must ask for dependent SSNs upon

enrollment

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October 25, 2019 23

Penalty Letters

  • IRS is sending penalty notices to employers
  • The IRS reviews employer mandate data submitted for prior tax

years and if they suspect non-compliance they will issue the employer a penalty notice

  • Penalty letters will be addressed to the individual whose name

appears on the IRS Business Master File

  • It is possible that a penalty notice will be sent to your tax and finance

department, so it is best to alert them to be on the look out

  • Responses are time sensitive!

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EBD Assistance

  • EBD has two downloadable reports available to assist NYSHIP

employers with these requirements

  • The first report shows all enrolled dependents with a missing SSN
  • The second report provides all of the information to be included in

Part III of Form 1095-C or Part IV of Form 1095-B

  • HBA Memos PA15-23, PAEX15-21, PA 16-02, PA EX 16-02 provide

information on how to access these reports

  • EBD FAQ: http://www.cs.ny.gov/employee-

benefits/nyship/shared/publications/faq/2015/pa-pe-ppaca-faq.pdf

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Questions?

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Benefits Administration

Presenters MaryEllen Brucculeri, Public Employer Liaison Unit Kara Hillicoss, Participating Agency Unit

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Benefits Administration Topics

  • The Role and Responsibilities of the Agency Health Benefit

Administrator (HBA)

  • How to Reconcile Your Bill
  • Communications and Publications Update
  • EBD Contacts

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Role of the Health Benefits Administrator

Each Participating Agency must designate a Health Benefits Administrator (HBA) who is assigned the responsibility for the administration of the NYSHIP in that agency. HBA responsibilities include:

  • Maintaining up-to-date files of health insurance records
  • Ensuring that all eligible employees and retirees are properly

informed of the benefits and availability of NYSHIP

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October 25, 2019 29

Role of the Health Benefits Administrator

  • Determine the eligibility of employees and retirees for enrollment

in NYSHIP

  • Enrolling employees and eligible dependents in NYSHIP using the

New York Benefits Eligibility and Accounting System (NYBEAS)

  • Transmit timely premium payments on a monthly basis to the New

York State Department of Civil Service. Be sure to use the remittance included with the bill if you are mailing in your payment

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Role of the Health Benefits Administrator

  • Each new employee who is eligible to enroll in NYSHIP must be

issued copies of the General Information Book and Empire Plan Certificate and a Health Insurance Transaction form (PS503.1)

– Document that the enrollee was provided the material

  • PS 503 should be returned to the HBA when:

– electing –

  • r declining coverage

Maintain copies of form and dep proof (when applicable) in the enrollees’ personal files within your agency (Please note: the .1 was removed from the PS 503 form) It is still the same form)

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MINIMUM EMPLOYER CONTRIBUTION RATE TOWARD NYSHIP PREMIUMS

Agencies that participate in NYSHIP are required to contribute a minimum of 50/35- 50% towards the cost of individual coverage and 35% towards the cost of dependent coverage FOR THEIR ACTIVE AND RETIRED ENROLLEES The minimum 50/35 requirement does not apply to: Dependent Survivors, Volunteer Firefighters and Ambulance Workers, Unpaid board members, unpaid publicly elected board members, unpaid local publicly elected officials, school board members, enrollees who are temporarily removed from the payroll (such as on leave), and enrollees who are covered under VESTEE or COBRA

Role of the Health Benefits Administrator

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Role of the Health Benefits Administrator

Publications can be ordered through HBA Online.

  • General Information Book and Empire Plan Certificate

(GIB/EP)-describes the benefits available under NYSHIP. This booklet also serves as the enrollee’s certificate under group contract

  • Participating Provider Directories
  • At A Glance Booklets- provides Empire Plan and Excelsior Plan

benefit information to enrollees

  • Medicare and NYSHIP- provides information to members covered

under NYSHIP and Medicare

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Role of the Health Benefits Administrator

  • Verifying the accuracy of the Health Insurance Transaction Listing

and Monthly Billing Statements

  • Notifying the Employee Benefits Division of any changes to your

agency’s administration of NYSHIP

– Agencies that participate in NYSHIP are required to notify EBD in writing, of any changes in agency policy as related to NYSHIP participation. Changes are made within an agency administratively or by resolution.

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Role of the Health Benefits Administrator

  • Providing assistance to enrollees who have problems with claims
  • r other aspects of their health insurance coverage

The Employee Benefits Division does not have access to claims information. Members with claims issues should call the Empire Plan at 1-877-769-7447.

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Role of the Health Benefits Administrator

  • Initiating/Issuing Medicare reimbursements to enrollees and

dependents who become eligible for primary benefits under Medicare

– Agencies that participate in NYSHIP are required by § 167-a of New York State Civil Service Law to reimburse Medicare-primary enrollees/dependents for an amount equal to the Medicare Part B premium, including any income related monthly adjustment amount (IRMAA). Reimbursements can be sent at set intervals during the year and the timing is at agency discretion.

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Role of the Health Benefits Administrator

As an HBA, you can view your agency’s VDSA data in NYBEAS under Benefits > CMS/RDS Data > VDSA Query Only. (Voluntary Data Sharing agreement) You can use an enrollee’s or dependent’s Social Security Number (SSN), their Medicare Beneficiary Identifier (MBI) or an enrollee’s EmplID to search for someone’s VDSA information.

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Role of the Health Benefits Administrator

Once you access an enrollee’s information on VDSA Query Only, you will see two panels with blue headings:

  • Input/Response Data
  • Input/Response Archive Data
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Role of the Health Benefits Administrator

Medicare Dates Tab

  • Displays the reason that the individual was enrolled in Medicare

(e.g. Working Aged, Disability, or End Stage Renal Disease)

  • Shows Medicare Effective and Termination Dates for Parts A, B,

and D

  • Includes Part D Medicare Number
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Role of the Health Benefits Administrator

Input/Response-Personal Data 2 Tab (Continuation of Input/Response-Personal Data 1)

  • Gender – I is the gender reflected in NYBEAS
  • Gender – R is the gender on record from CMS
  • This tab also shows the NYBEAS and CMS data for Birthdate and

Medicare ID

  • CMS Date of Death reflects a reported date of death
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Role of the Health Benefits Administrator

Health Benefits Administrators are responsible for providing enrollees with additional NYSHIP publications and forms that apply. (you may also refer employee to NYSHIP online where these forms are also available)

  • All Forms (listed below) and publications are available on the New

York State Department of Civil Service Website

– Form PS-503.1 Health Insurance Transaction Form – Form PS-451 Statement of Disability – Form PS-452 Application for Waiver of Premium – Form PS 452I Instructions for application of Waiver of Premium – Form PS-457 Statement of Dependence – Form PS-425 Domestic Partner Application

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Role of the Health Benefits Administrator

Health Benefits Administrators are responsible for providing enrollees with information regarding their eligibility for NYSHIP following their separation of employment. Determine if enrollee is eligible to continue NYSHIP under one of these 3 scenarios :

  • 1. Retired (enrolled in NYSHIP, meets employer’s minimum service

requirement and is eligible to receive their pension)

  • 2. Vested (Enrolled in NYSHIP, meets employer’s minimum service

requirement but not yet eligible to receive their pension)

  • 3. COBRA- Does not meet the employer’s minimum service requirement for

retiree or Vestee coverage. (May purchase NYSHIP up to 36 months under COBRA)

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Role of the Health Benefits Administrator

ENROLLING MEMBERS IN RETIREE COVERAGE

Agencies that offer retiree coverage (to a class or category of employees) Under NYSHIP, a retiree is defined as an enrollee who stops working and meets the three requirements below:

1. Is enrolled in NYSHIP at time of Separation 2. Is a member of a retirement system administered by the State of New York or one of its political subdivisions and has met the requirements for vesting receipt of a retirement allowance; and 3. has met the agency’s minimum service requirement for health insurance in retirement (minimum of 5 years) Note: Enrollment in a buyout, a PA’s alternate sponsored plan is considered Enrollment in NYSHIP.

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Role of the Health Benefits Administrator

ENROLLING MEMBERS IN VESTEE COVERAGE

Agencies that offer retiree coverage (to a class or category of employees) are also required to offer coverage to vestees. Under NYSHIP, a vestee is defined as an enrollee who terminates employment before pension eligibility. Vestees are eligible to continue coverage under NYSHIP if they: 1. Are enrolled in NYSHIP at time of separation 2. Are a member of a retirement system administered by the State of New York or

  • ne of its political subdivisions

3. Met the agency’s minimum service requirement for health insurance in retirement

Note: An employer may adopt the additional policy that requires an employee to be within 5 years of pension eligibility to Vest.

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Role of the Health Benefits Administrator

ENROLLING MEMBERS IN VESTEE COVERAGE (Continued)

Important:

New York State Civil Service Law requires that a Vestee maintain continuous NYSHIP coverage until eligible for a NYS pension with no lapse. This can be done in one of three ways:

  • Paying their former employer the full NYSHIP premium
  • Being covered as a dependent on another NYSHIP policy;
  • As an enrollee of a NYSHIP agency

Coverage must be continuous from the first date of Vestee eligibility to the date eligible for a pension

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Role of the Health Benefits Administrator

COBRA NOTICES AND ENROLLMENTS Agency Health Benefit Administrators are responsible for notifying and enrolling persons eligible for COBRA by:

  • 1. Sending COBRA application to terminated enrollees and their

Dependents

  • 2. Provide enrollee with a minimum of 60 days to elect COBRA
  • 3. Process COBRA enrollment for enrollees and dependents who have

elected it

  • 4. Collect the full NYSHIP premium (may add 2% admin fee)
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Role of the Health Benefits Administrator

ACCESSING HBA ONLINE AND NYBEAS

Agencies that participate in NYSHIP are required to have access to the New York Benefits Eligibility and Accounting System (NYBEAS), to process enrollment transactions related to NYSHIP participation, and HBA Online, to receive important information and updates related to NYSHIP participation All NYBEAS users must be HIPAA trained and compliant Access to NYBEAS is only granted to users who have a business need to use NYBEAS The DAO must be the sole designated officer to permit and terminate NYBEAS access. However, the DAO will not be able to make changes to enrollee’s personal information in NYBEAS. That is the role of the HBA

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UPDATING AGENCY CONTACT INFORMATION

Agencies that participate in NYSHIP are responsible for maintaining up-to-date agency contact information If the Chief Financial Officer, Data Access Officer, or Health Benefits Administrator changes, The Employee Benefits Division (EBD) must be notified by letter of such change. The letter must be signed by the agency official

Role of the Health Benefits Administrator

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Role of the Health Benefits Administrator

The most important responsibility of the HBA is to ensure that NYBEAS Personal Information is accurate and up to date for all of their enrollees and dependents. NAMES ARE CORRECT; First and Last Name (should match what is on file with SSA) If you have the name as “Cindy” and SSA has the name as “Cynthia” you need to update your records to match SSA DATES OF BIRTH AND SSNS ARE CORRECT; this information in NYBEAS should match that on file with the SSA ADDRESSES ARE UPDATED; If enrollee has a P.O Box, a permanent/residential address must also be listed on NYBEAS

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Role of the Health Benefits Administrator

JOB INFORMATION IS CORRECT NYBEAS records for eligible employees, regardless of enrollment status, should have accurate Job information.

  • Job information is updated in NYBEAS Workforce

Administration

  • Job Information includes Hires, Leaves of Absence, Returns

from Leave of Absence, Retirements, Rehires, and Job Terminations

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Role of the Health Benefits Administrator

MEDICARE PRIMACY IS UPDATED HBAs are responsible for updating Medicare ID Numbers and Medicare Primacy Indicators in NYBEAS for enrollees and dependents with Medicare-primary coverage To update Medicare primacy and Medicare primary billing, you must process a Medicare Change transaction. (If an employee or enrollees dependent is already 65 at retirement, you must process a Medicare transaction immediately following the retirement transaction)

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Role of the Health Benefits Administrator

When Is Medicare Primary for Members Ages 65 and over?

NYBEAS programming will attempt to automatically process a Medicare change for members who are already enrolled as a retiree, vestee or survivor when the auto meds are processed. (auto meds are processed 3-4 months prior to age 65), For the process to work, the following information must match:

  • The Medicare ID number, name, SSN and date of birth in NYBEAS

match the information on file with the Centers of Medicare and Medicaid Services If the above information does not match, the enrollee or dependent’s Medicare will reject and not be updated programmatically. When this

  • ccurs, enrollees and/or dependents will be notified of action needed

by letter

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Role of the Health Benefits Administrator

When is Medicare is Primary for Members Ages 65 and over?

It is the Agency HBA’s responsibility to process Medicare for Retiree, Vestees and Survivors who are already Medicare eligible at time of being enrolled as Retired, Vested, or as a Survivor:

  • The HBA must process Medicare immediately following when the

Retirement , Vestee enrollment, or Survivor enrollment transaction is done when the enrollee and/or dependent is eligible for Medicare

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Role of the Health Benefits Administrator

When is Medicare primary for Members under Age 65?

For Benefit Programs PR7, PF7, PV7, PR9, PS7, PS9, PV9 Medicare Part A Enrollment Date Medicare Primacy Date

Before Benefit Program Change Date Process Medicare Primary As Of The Benefit Program Change Date After Benefit Program Change Date Process Medicare Primary As Of The Medicare Part A Enrollment Date Equal to the Benefit Program Change Date Process Medicare Primary As Of The Benefit Program Change/Medicare Part A Enrollment Date

  • Members who are

Medicare-eligible due to End-Stage Renal Disease are the exception to these rules.

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Role of the Health Benefits Administrator

When is Medicare Primary for Active members?

Medicare Primacy and Active Enrollees and Dependents

Benefit Program Age Over 65 Under 65 Active Benefit Programs- PA7, PA9 Domestic Partners-First of the month when member turns age 65, or the first of the previous month if member is born on the first day of the month Domestic Partners under age 65 of Active enrollees are plan-primary Active Benefit Programs- PA7, PA9 All other enrollees and dependents are plan-primary, regardless of age, with the exception of members who are Medicare-primary due to End-Stage Renal Disease*

*If you have an enrollee who is becoming Medicare-eligible due to End-Stage Renal Disease, please call the HBA Helpline. Our representatives will review the member’s file with UnitedHealthCare to determine the member’s date of Medicare primacy.

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Questions?

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October 25, 2019 56 Prepared for use by the Department of Civil Service, Employee Benefits Division representatives only.

RECONCILING YOUR NYSHIP BILL

Presenter- Kara Hillicoss New York State Department of Civil Service Employee Benefits Division

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RECONCILING YOUR NYSHIP BILL

Agencies that participate in NYSHIP are sent a bill each month Bills are run on the first Friday of the Month Reconciliations should be run on the Monday following the first Friday

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RECONCILING YOUR NYSHIP BILL Documents Needed

1. The Billing Statement – The Bill produced and mailed around the 15th of each month showing current charges and balances (if any) from a previous month. 2. The Transaction Listing – Mailed with the bill. A summary listing all transactions produced that were processed the previous month. 3. Reconciliation - A current summary of all enrollments ( Agency must run the report from NYBEAS, save to Excel)

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  • 1. The Billing Statement

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How Do You Read The NYSHIP Billing Statement?

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Coverage Begin Date Coverage End Date As you can see there are two months on this bill Rate Effective Date 61

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Benefit Plan

001 = Empire 009 = Excelsior

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Coverage Code

1= Individual 4= Family A= Ind. with Medicare B = Family w/1 Medicare C = Family w/2 Medicare D= Family w/3 or more Medicare 63

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Benefit Program

A = Active R = Retiree S = Survivor C = Cobra V=Vestee D = YAD F = Firefighter The last number will be a 7 for Empire plan Or a 9 for Excelsior Plan Second letter (Job Status) will be:

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The first letter will always be a P

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The count of Employees per Coverage Code in that Benefit Program When a SSN appears in the Emplid column, the BU column changes to indicate months of retroactivity (credit or charge) For this example 123456789 has 8 months of retroactive credit BU = Billing Units

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Coverage Rate, the monthly rate for coverage

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Transaction listing

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How Do You Read The NYSHIP Transaction Listing?

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Transaction listing

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In this example the enrollee passed away on 1/25/2019 (Event Dt). Benefits were canceled on 1/26/2019 (Effective Dt), and this was processed on NYBEAS as a CAN/DEC on 9/3/2019

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  • 3. The Reconciliation

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When to Run Your Agency Reconciliation

Agencies need to run their reconciliations on the Monday following the First Friday (Date the bill is produced) This is the only way to ensure that no NYBEAS activity/transaction processing took place between the time the bill was run and the date the reconciliation was done. If you wait, transactions will show on the reconciliation that are not on the bill causing the information to not match. First Friday Monday Billing is run Run your Reconciliation

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How to Run a Reconciliation

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On NYBEAS – Go to NYBEAS REPORTS – Agency Reconciliation Report Enter your Agency code here and Click on Search MEMO PA 11-08 75

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You have a choice of how the report will look – HTM – Hyper Text Markup (web based) PDF – Portable Document Format XLS – Excel Spreadsheet We recommend you choosing XLS, in order to sort and filter your employees

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How to Read Your Reconciliation Report

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Rate Qualifier E = 100% of the cost to the agency. If there is a different letter in the column the enrollee has a pay method of EPEN or TPEN.

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How to Read the Reconciliation Report

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Marital Stat

S = Single M = Married D = Divorce W = Widow

UNION

PA = Employee SP = Spouse D = Daughter S = Son

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The reconciliation reflects the billing status for each employee

  • Regular (R)
  • Waiver of Premium (W)
  • Extended Benefits (E)

Memo PA14-19

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Take all the tools that I have gone over and see if they match, For example if you have 4 – PA7 (1) Individuals on the bill make sure there are 4 individual actives on your reconciliation – And so forth

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Reminder # 1

If you want a transaction to reflect on the next bill, the transaction must be processed in NYBEAS before COB on the first Friday of the month. For example you would have to process the transaction by 11/1/2019 to have it reflect on the next billing statement

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Reminder # 2

If you process any transaction after the first Friday

  • f the month, it will not be reflected on the bill.

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Paying your bill on time, avoids multiple billing months on one statement, making it easier to reconcile

Reminder # 3

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Questions?

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Publications and Enrollee Notices

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Recent publications:

– On the Road with The Empire Plan for PAs, February 2019 – Medicare & NYSHIP for PAs, May 2019 – 2019 Participating Provider Postcard (to order a printed copy) – 2019 Participating Provider Directories – 2019 General Information Book for PAs – 2019 Creditable Coverage Notice – Child Health Insurance Program (CHIP) Notice for 2019

88 Communications Update

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Fall 2019

– October 2019 Empire Plan Reports for PA Empire Plan and Excelsior Plan Enrollee mailing will also include: 2020 copayment cards and the new publication Reporting On Mental Health and Substance Abuse Program. (Note: The 2020 SBC reminder is included in the EPRs so there will be no SBC postcards mailed this year.) – 2020 At A Glance for The Empire Plan and the Excelsior Plan Enrollee mailing will also include: 2020 versions of The Empire Plan Advanced Flexible Formulary or Excelsior Formulary, Out

  • f Network Reimbursement Disclosure, Preventive Care

Coverage Chart, and the Nondiscrimination Notice.

89 Upcoming Publications

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2020

– Empire Plan Certificate for PA Empire Plan – Excelsior Plan Certificate

90 Upcoming Publications

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91 Be sure to check HBA online at a minimum

  • f once a week to stay informed
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92 Be sure to check HBA online at a minimum

  • f once a week to stay informed
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93 Be sure to check HBA online at a minimum

  • f once a week to stay informed
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Before Calling EBD – Have NYBEAS open – Check NYBEAS Update History for recently processed transactions – Have SSN/Employee ID available Billing Inquiries – Be sure to run a reconciliation every Monday following the first Friday (billing is run the first Friday of every month) – Send full payment that is reflected on your billing statement. Don’t make adjustments even though changes may have been made resulting in a credit that would affect future bill. Credit adjustments will be reflected for transactions that were processed in the next billing cycle

94 General Reminders

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When receiving inquiries from your employees and retirees; – Assist your enrollees

  • If you need assistance please call the HBA Helpline. Do not refer caller to

EBD

– If inquiry concerns a medical bill or problem receiving services, check NYBEAS for enrollment status

  • If enrollee is covered and services were denied, refer caller to the Empire

Plan 877-769-7447

– HBAs should be calling EBD on behalf of their enrollees; not referring them to EBD

95 General Reminders

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How To Reach Us

HBA Line PA/PE Unit (518) 474-2780 Press 1 for Participating Agency and then 1,2 or 3 Responds to questions about:

  • NYBEAS Processing (1)
  • Enrollment Issues (2)
  • Agency Bill Questions (3)

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Public Employer Liaison Unit (Press 4) Responds to questions about:

  • Compliance with Civil Service Law
  • Agency Resolution Changes
  • GASB 45
  • Agency Participation
  • NYSHIP Policies

Email requests for GASB and compliance information Pelu@cs.ny.gov

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EBD Contacts

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PA/PE Unit Staff

Tim

PA/PE call center staff 98

Tim’s reminder: when sending corrections, make sure you obtain and maintain the documentation required for the change and check your worklist to confirm what was done as further processing may be needed

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PA/PE Unit Staff

Amanda PA/PE call center staff 99

Amanda’s reminder: Please be sure to periodically check for recently issued memo’s and updates on HBA

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PA/PE Unit Staff

Mike

PA/PE Call Center Staff

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Remember to have your enrollee’s SSN or Alt ID ready to provide before calling ☺

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PA/PE Unit Staff

Melissa PA/PE call center staff 101

Melissa wants to remind everyone to make sure you are signed into NYBEAS before calling for processing help

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PA/PE Unit Staff

Kara

PA/PE Unit Manager

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Remember to mark you calendars to run your agency reconciliation every month on Mondays following the first Friday ☺

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PA/PE & PELU Staff

MaryEllen

Policy, PA/PE and Participating Employer Liaison Unit (PELU) Supervisor

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Thank you for joining us today!

EBD Contact for HBAs Phone: 518-474-2780 Address: NYS Department of Civil Service Employee Benefits Division Albany, NY 12239 Fax: 518-485-5590 Website: www.cs.ny.gov