Link Group ● 1 Link Group Investor Presentation • 17 May 2018
2018 Investor Presentation
Thursday, 17 May 2018
2018 Investor Presentation Thursday, 17 May 2018 Link Group Investor - - PowerPoint PPT Presentation
2018 Investor Presentation Thursday, 17 May 2018 Link Group Investor Presentation 17 May 2018 Link Group 1 Important notice This presentation has been prepared by Link Administration Holdings Limited ( Company ) together with its related
Link Group ● 1 Link Group Investor Presentation • 17 May 2018
Thursday, 17 May 2018
Link Group ● 2 Link Group Investor Presentation • 17 May 2018 This presentation has been prepared by Link Administration Holdings Limited (Company) together with its related bodies corporate (Link Group). The material contained in this presentation is intended to be general background information on Link Group and its activities. The information is supplied in summary form and is therefore not necessarily complete. It should be read in conjunction with Link Group’s other periodic and continuous disclosure announcements filed with the Australian Securities Exchange, and in particular, Link Group’s half year results for the 6 months ended 31 December 2017. It is not intended that it be relied upon as advice to investors or potential investors, who should consider seeking independent professional advice depending upon their specific investment objectives, financial situation or particular
made as to the accuracy, completeness or reliability of the information. All amounts are in Australian Dollars unless otherwise indicated. Unless otherwise noted, financial information in this presentation is based on A-IFRS. Link Group uses certain measures to manage and report on its business that are not recognised under Australian Accounting Standards or IFRS. These measures are collectively referred to in this presentation as ‘non-IFRS financial measures’ under Regulatory Guide 230 ‘Disclosing non-IFRS financial information’ published by ASIC. Management uses these non-IFRS financial measures to evaluate the performance and profitability of the overall business and Link Group believes that they are useful for investors to understand Link Group’s financial condition and results of operations. Non-IFRS measures are defined on Appendix 5A of the 2017 full year investor presentation. The principal non-IFRS financial measures that are referred to in this presentation are Operating EBITDA and Operating EBITDA margin. Management uses Operating EBITDA to evaluate the
which are significantly impacted by the historical capital structure and historical tax position of Link Group. Management uses Operating EBITDA to evaluate the cash generation potential of the business because it does not include significant items or the non-cash charges for depreciation and amortisation. However, Link Group believes that it should not be considered in isolation or as an alternative to net operating cash flow. Other non-IFRS financial measures used in the presentation include Recurring Revenue, gross revenue, EBITDA, EBITA, EBIT, Operating NPATA, working capital, capital expenditure, net operating cash flow, net operating cash flow conversion ratio and net debt. Significant items comprise business combination costs, integration costs, IT business transformation and client migration costs. Unless otherwise specified those non-IFRS financial measures have not been subject to audit or review in accordance with Australian Accounting Standards. Forward-looking statements are statements about matters that are not historical facts. Forward-looking statements appear in a number of places in this presentation and include statements regarding Link Group’s intent, belief or current expectations with respect to business and operations, market conditions, results of operations and financial condition, including, without limitation, future loan loss provisions, financial support to certain borrowers, indicative drivers, forecasted economic indicators and performance metric outcomes. This presentation contains words such as ‘will’, ‘may’, ‘expect’, 'indicative', ‘intend’, ‘seek’, ‘would’, ‘should’, ‘could’, ‘continue’, ‘plan’, ‘probability’, ‘risk’, ‘forecast’, ‘likely’, ‘estimate’, ‘anticipate’, ‘believe’, or similar words to identify forward-looking statements. These forward-looking statements reflect Link Group’s current views with respect to future events and are subject to change, certain risks, uncertainties and assumptions which are, in many instances, beyond the control of Link Group, and have been made based upon Link Group’s expectations and beliefs concerning future developments and their potential effect upon us. There can be no assurance that future developments will be in accordance with Link Group’s expectations or that the effect of future developments on Link Group will be those anticipated. Actual results could differ materially from those which Link Group expects, depending on the outcome of various factors. Factors that may impact on the forward-looking statements made include, but are not limited to, general economic conditions in Australia; exchange rates; competition in the markets in which Link Group will
When relying on forward-looking statements to make decisions with respect to Link Group, investors and others should carefully consider such factors and other uncertainties and events. Link Group is under no obligation to update any forward-looking statements contained in this presentation, where as a result of new information, future events or otherwise, after the date of this presentation.
09:00am (30 mins) Regulatory update (John McMurtrie) 09:30am (30 mins) Fund Administration (Suzanne Holden) 10:00am (25 mins) Integration and separation (Andrew MacLachlan) 10:25am (15 mins) Morning tea 10:40am (60 mins) Link Asset Services (Anthony O’Keeffe) 11:40am (20 mins) Corporate Markets (Paul Gardiner) 12:00pm (10 mins) Group strategy and closing (John McMurtrie) 1:00pm (60 mins) Innovation lab Link Group office: Level 12, 680 George Street
John McMurtrie, Managing Director 17 May 2018
Link Group ● 5 Link Group Investor Presentation • 17 May 2018
Managing regulatory change is a core competency
2010 2021
Cooper review TFN adopted as identifier for superannuation accounts SGC increased to 9.5% Murray report Productivity commission (draft) Changes to pension caps & contribution limits Royal Commission into financial services 8 May budget changes Productivity Commission final report SGC increase to 10% then 0.5% for 4 more years
If passed, the proposed budget measures will take effect on 1 July 2019
accounts which:
cover has not expired
cover to the following accounts categories/types:
where their accounts have been inactive for six or nine months – alerts member to impending insurance cessation unless they opt-in
2018 2017 2015 2014 2016
Industry impacts
In-house administered funds will become less competitive Smaller funds will become less competitive
2011
Stronger Super Superstream My Super
2013
USM threshold increased to $2k USM threshold increased to $4k USM threshold increased to $6k
Link Group ● 6 Link Group Investor Presentation • 17 May 2018
$55 million of revenue is associated with the impacted accounts as at 30 April 2018
Actions of funds & members Actions of funds & members
2
Regulatory driven service activity Regulatory driven service activity
3
Volume based contractual clauses and cost mitgation Volume based contractual clauses and cost mitgation
5
The draft legislation remains subject to consultation The draft legislation remains subject to consultation
1
Regulatory driven technology requirements Regulatory driven technology requirements
4
any industry consultation prior to the Budget
concludes on 29 May 2018
may be amended & unintended consequences can be addressed through industry consultation
funds in their member engagement activities
the increased level of member activity
based clauses in client contracts to address material movements in the number of members
cost reductions associated with a reduction in members
Substantial mitigants Substantial mitigants
member engagement activities to reduce the number of impacted members
take action to avoid their retirement savings being inadvertently swept into the Federal Government’s Consolidated Revenue
being added to existing requirements
parameters for low balance & age based members
fee cap
reporting of new ATO reporting regime
Link Group ● 7 Link Group Investor Presentation • 17 May 2018
As the lowest cost scale provider of outsourcing to the industry, Link Group is part of the solution not the problem...
landscape
the industry
industry cost of regulatory change
Average FY17 admin fee per account ($ pa)¹
92
$200 $300 $400 $500 $600 $700 $800 $900 $1,000 Link Group Other Sunsuper AMP Commsuper In-house Mercer (inc. Pillar) CBA Westpac NAB Suncorp IOOF Macquarie
Industry average (ex-Link): $196 Industry average (incl. Link): $157
Link Group ● 8 Link Group Investor Presentation • 17 May 2018
The recent regulatory changes are likely to accelerate existing tailwinds. As a scaled provider with a demonstrated capacity to evolve and innovate, Link Group remains well placed to achieve growth
Increasing complexity and regulator oversight are supporting our partnership with clients Increasing member engagement are supporting growth in our value added services Our scale supports investment in technology and innovation, driving improved
Increased cost pressures expected to accelerate actions by Trustees to remain competitive (ie fund consolidation increased outsourcing of administration, increased tender activity)
Suzanne Holden, CEO 17 May 2018
Link Group ● 10 Link Group Investor Presentation • 17 May 2018
Our Fund Administration division leverages technology to enhance member engagement and security and is able to position itself as both a high quality and low cost service provider
1. Divisional percentages based on gross revenue prior to eliminations 2. Pro forma revenue to includes 12 months of LAS (acquired on 3 November 2017)
Link Group’s divisional breakdown (By CY2017 pro forma revenue)1,2 Fund Administration's revenue by geography (By CY2017 revenue) At a glance, Fund Administration currently:
account holders
$400 billion FuM
Zealand
and 1 million emails per annum
36% 13% 35% 22%
Fund Administration Corporate Markets Link Asset Services Information, Digitial and Data Services
99%
Australia International
Link Group ● 11 Link Group Investor Presentation • 17 May 2018
(Marketo)
Third Party Integrations Web
(DigiitalSolutions )
CRM
(MS Dynamics)
Contact Centre
(MS Dynamics)
Insurance data exchange
Customers
Members / Employers / Fund Chat Bots SMS Apps SCH Online
+ + + + + + + + + + + + +
+ + + + + + + + + + + + +
Customer Experience (CX) Data Hub
‘Intelligent decisioning’
Document Management
(RM8)
aaspire central Workflow
(PEGA)
‘trusted registry’ Click to chat
Link Group ● 12 Link Group Investor Presentation • 17 May 2018
Global pension asset pools (2017) and last decade growth1 Total Australian superannuation industry size2, 3
1. Based on Towers Watson Global Pension Assets Study 2018. Presents 2017 data 2. Based on FY2004 to FY2017 FuM in Australian Dollars 3. Based on data from Rice Warner (2018). Presents 2017 data
CY2007 – CY2017 CAGR (%) 5.2% 1.5% 0.2% 5.9% 3.9% 4.2% 5.3% n/a 1.9% 0.4%
2
25.0
Total asset pool 2016 (US$tn)
Source: APRA Annual Superannuation Statistics & ATO Statistics *SMSFs and small APRA- regulated funds
1 2 3 4 5 FY2004 FY2009 FY2014 FY2019 FY2024 FY2029 FUM (A$tn) 3.1 3.1 1.9 1.8 1.6 0.9 0.7 0.5 0.3 1 2 3 4 5 6 25
Link Group ● 13 Link Group Investor Presentation • 17 May 2018
Key growth drivers Comments & trends
Price
Contracted inflation escalators (~2%)
Member growth
Historically ~1%
demographics)
members Outsourcing Dependent on contract win
Value added Services
Dependent on fund activity
Market segment drivers are positive with underlying trends supporting additional revenues from further outsourcing and value added services
Link Group ● 14 Link Group Investor Presentation • 17 May 2018
“The estimated industry cost for MAAS/MATS1 implementation is at least $150 million and could be even as high as $250 million.”
Link Group’s contribution was less than $10 million
Increasing complexity and regulator oversight are supporting our partnership with clients
Regulatory Change Project committee
Our Clients
Regulatory Change Steering Committee Regulatory Change Project Committee ASIC AIST/ASFA APRA ASP SSRG Productivity Commission Treasury Link Group External Engagement Centralised Project Capability Broad Business Resourcing Pool ATO
1. Member Account Attribute Service (MAAS) Member Account Transaction Service (MATS)
Link Group ● 15 Link Group Investor Presentation • 17 May 2018
Key outsourcing drivers Link proposition
Continually evolving and increasingly complex
superannuation system imposes platform & administrative burdens Link Group maintains control over its proprietary technology. The cost of regulatory change is disbursed across all clients
Service benefits to
superannuation fund members is paramount Link Group’s clients have access to a much broader array of product and specialist providers High level of public and regulatory scrutiny on costs Link Group’s clients benefit from
based pricing
Data security and redundancy
Link Group spends over $150 million per annum supporting and developing its technology
Link Group is well positioned to benefit from increased fund administration outsourcing given our competitive advantage from our proprietary technology, quality service offering and operating scale
1. APRA Fund-level Superannuation Statistics (June 2017 edition)
Link Group is well placed to benefit from further
Link Group’s scale enables our clients to operate at the lower end of the cost curve1
92
$200 $300 $400 $500 $600 $700 $800 $900 $1,000 Link Group Other Sunsuper AMP Commsuper In-house Mercer (inc. Pillar) CBA Westpac NAB Suncorp IOOF Macquarie Industry average (ex-Link): $196 Industry average (incl. Link): $157
Link Group ● 16 Link Group Investor Presentation • 17 May 2018
Link Group 35% Mercer 7% Other 1% In house 52% SMS F…
The Link Group difference…
Australian superannuation administration providers
By Administration Cost1
Fragmented market = Opportunity
Operating model Engagement model Scale benefits Service breadth Existing suite Customer experience Access to data Service Standards Reporting ISO27001 certified Management of reg change ASX 100 Continuous reinvestment Governance and Assurance Administrator of the year Local jobs Quality Choice Control Value Peace of mind Engagement Focus Culture History Service & Innovation Link Group 17% Mercer 6% Other 1% In house 76% By Members1
1. Based on data from Rice Warner (2018). Presents 2017 data
Link Group ● 17 Link Group Investor Presentation • 17 May 2018
Link Group is uniquely positioned for future growth through continued investment in people and technology
Enhance customer centricity Enhance customer centricity Secure new Funds Secure new Funds Build and maintain a reputation for
service excellence Build and maintain a reputation for
service excellence Retain all existing Funds and support their growth Retain all existing Funds and support their growth 1 Keep data secure….. We must provide peace of mind Keep data secure….. We must provide peace of mind Deliver quality and efficiency through PEGA, Smart Automation, Enlighten, aaspire and continuous improvement Deliver quality and efficiency through PEGA, Smart Automation, Enlighten, aaspire and continuous improvement Improve system (and process) performance Improve system (and process) performance Introduce new products and services and improve delivery focus Introduce new products and services and improve delivery focus Strong and engaging people management Strong and engaging people management 2 3 4 5 6 7 8 9 10
Link Group ● 18 Link Group Investor Presentation • 17 May 2018
Global pension asset pool1 – DC/DB long term trend
33% 41% 43% 43% 49% 67% 59% 57% 57% 51% 1997 2002 2007 2012 2017 DB DC
The most prospective regions are those jurisdictions that are developing DC models (ie UK, US, HK)
The Australian superannuation system is viewed internationally as a successful pension savings
provide valuable experience and expertise which can be leveraged in those markets
Global pension asset pools (2016) assessed against GDP1
3.1 3.1 1.9 1.8 1.6 0.9 0.7 0.5 0.3 1 2 3 4 5 6
Assets / GDP ratio (%) 131% 121% 63% 138% 108% 194% 133% 47% 13% 13%
2
25
25.0
Total asset pool 2016 (US$tn)
60% 19% 87% 49% 40% 81% 96% 13% 95% 94% 51% DB DC
Global pension asset pool1 – DC/DB split
1. Based on Towers Watson Global Pension Assets Study 2018. Presents 2017 data
Link Group ● 19 Link Group Investor Presentation • 17 May 2018
The integration program secures medium term growth, with continued outsourcing and innovation to drive further growth
Link Group’s growth strategy is focused on five major drivers Link Group’s growth strategy is focused on five major drivers Product and service innovation Product and service innovation 2 Client, product and regional expansion Client, product and regional expansion 3 Identifying adjacent market
Identifying adjacent market
5 Growing with our clients in attractive markets Growing with our clients in attractive markets 1 Integration & efficiency benefits Integration & efficiency benefits 4
prospective
innovation hub and ‘Link Labs’ in Melbourne & Sydney
enabler for additional products & services
into New Zealand
include UK, HK, South Africa, US & Canada
targeted synergies
and onshoring completed in FY18
(workflow, robotics and process automation)
actively assessing a range of corporate and other actionable targets
New business
public sector fund)
Grow with our clients Fund consolidation
Andrew MacLachlan, Deputy CFO 17 May 2018
Link Group ● 21 Link Group Investor Presentation • 17 May 2018
Link Group ● 22 Link Group Investor Presentation • 17 May 2018
Link Group continues to deliver on key integration milestones demonstrating again that this activity is a core competency of Link Group
Highlights
1H 2018 Cumulative Guidance1 Annual operating cost reduction ($10.1m) ($10.1m) ($45.0m) One-off costs to achieve $0.9m $0.9m $8m-$15m
Fund Administration and Technology & Innovation
streamlined and operations are optimised
10 premises into 4) Fund Administration margin growth from 17% in FY16 to 21% in 1H18 Technology & Innovation margin growth from 21% in FY16 to 29% in 1H18 Fund Administration margin growth from 17% in FY16 to 21% in 1H18 Technology & Innovation margin growth from 21% in FY16 to 29% in 1H18 Fund Administration & T&I integration benefits
1. Guidance announced 26 June 2017. Cumulative benefits represent total benefit obtained from 1 July 2017. Annual operating cost reductions expected to be realised by FY2020.
Link Group ● 23 Link Group Investor Presentation • 17 May 2018
Core objective increase in shareholder value
Strategic Core Operational
Immediate focus area at core and
including;
unit plans
Mid term opportunity to introduce other Link Group products to European markets and accelerate growth, e.g. Pension Admin and Analytics
into ANZ and other markets (e.g. Banking & Credit Mgt, share dealing etc.)
Link Group ● 24 Link Group Investor Presentation • 17 May 2018
2H’18 1H’19 2H’19 FY20 FY21 FY22
Separation Shared services integration Operational efficiencies Premises consolidation Vendor consolidation and centralised sourcing Revenue growth opportunities Centres of excellence / offshoring
Link Group ● 25 Link Group Investor Presentation • 17 May 2018
Achieved to date
party suppliers
EMEA Board
provided by Capita e.g. Tax,
provision quality Remaining activities by 1H FY 2019
systems to Link Group systems
agreements e.g. telephony, facilities management
Link Group ● 26 Link Group Investor Presentation • 17 May 2018
LFS LMS C&PC BCM
Finance R&C
Finance R&C
Finance R&C
Finance R&C
PREVIOUS CAS MODEL NEW LAS MODEL
LFS LMS C&PC BCM
IT, HR, FINANCE, R&C FUTURE LINK GROUP MODEL
GROUP SHARED SERVICES – 2 HUBS (AUST, UK) LFS LMS C&PC BCM
Prior to 3 Nov’ 17 Today 2 years’ time Key Projects
(Australia, UK)
Secretary, General Counsel, Technology & Innovation (IT)
Shared services model / centralised hub
Link Group ● 27 Link Group Investor Presentation • 17 May 2018
Operational efficiencies
Process Automation (“RPA”)) Premises consolidation
sites) to reduce costs
environments e.g. large floor- plates
delivery of service excellence
attract and retain people Centres of excellence
and/or
(RPA / AI) Shared services integration
Target > £15M
Revenue growth opportunities
LMS (LAS)
globally Vendor consolidation / centralised sourcing
management
Link Group ● 28 Link Group Investor Presentation • 17 May 2018
eliminate duplicate functions
Compliance under way -> TSA termination savings
Ireland
established
Capita TSA termination
Vendor Consolidation & Centralised Sourcing Shared Services Integration Savings Premises Consolidation
Link Group ● 29 Link Group Investor Presentation • 17 May 2018
UK effective 1 July 2018
Mumbai, India
Centres of Excellence / Offshoring Revenue Cross Sell Opportunities Operational efficiencies
Link Group ● 30 Link Group Investor Presentation • 17 May 2018
Link Group ● 31 Link Group Investor Presentation • 17 May 2018
Anthony O’Keeffe, CEO 17 May 2018
Link Group ● 33 Link Group Investor Presentation • 17 May 2018
Link Group ● 34 Link Group Investor Presentation • 17 May 2018
Link Asset Services is a leading asset servicer operating across 10 highly regulated European jurisdictions
63% 24% 6% 5%
UK Ireland Luxembourg Channel Islands Other
Link Group’s divisional breakdown (By CY2017 revenue)1,2 LAS revenue by geography (By CY2017 proforma revenue)2 At a glance, Link Asset Services (LAS) currently:
in Europe
worlds largest corporations
36% 13% 35% 22%
Fund Administration Corporate Markets Link Asset Services Information, Digitial and Data Services
1. Divisional percentages based on gross revenue prior to eliminations. 2. Pro forma revenue to includes 12 months of LAS (acquired on 3 November 2017.
Link Group ● 35 Link Group Investor Presentation • 17 May 2018
1. Accounts exclusively for outsourced AFM / ManCo market segment in the UK, Ireland and Luxembourg. Transfer Agency and Fund Admin services are excluded. 2. Excludes prospective geographies. 3 Growth including prospective geographies.
Link Market Services Share Registrar Treasury services advisor to local authorities Corporate & Private Client Governance professionals Family Offices Link Fund Solutions Authorised Fund Manager ManCo Banking & Credit Management Multichannel Asset Class Loan Servicer Position Current Addressable Market Revenue Size (£m) Current Addressable Market Growth (CAGR 2016E-21E)
~250 1,300 150
¹
325²
+4% +10% +2%2 >5%3
Cross-sell to share investment services and corporate services including distribution, F&A, CoSec in conjunction with C&PCS Increase in penetration of AFM / ManCo, cross-sell to FA/TA, new Lux ManCo
+6%
Share Registration Share Plans
AFM / ManCo Market
Source: Management information and industry experts
Link Group ● 36 Link Group Investor Presentation • 17 May 2018
Locations where CAS Operates in CAS Distribution Office United States (Rep. Office) Employees: 1 UAE (Rep. Office) Employees: 1 Hungary Locations: 1 Employees: 30 Switzerland Locations: 1 Employees: 9 Jersey Locations: 1 Employees: 191 Ireland Locations: 2 Employees: 701 Luxembourg Locations: 1 Employees: 144 UK Locations: 12 Employees: 2,045
Link Market Services Corporate & Private Client Link Fund Solutions Banking & Credit Management
LMS CPC LFS B&CM LMS CPC LFS B&CM LMS CPC LFS B&CM LMS CPC LFS B&CM LMS CPC LFS B&CM LMS CPC LFS B&CM LMS CPC LFS B&CM
Presence New Entry
Netherlands Locations: 1 Employees: 38
LMS CPC LFS B&CM LMS LFS LMS CPC LFS B&CM
India (Outsourcing Centre1) Poland (Outsourcing Centre1)
LMS CPC LFS B&CM
Outsourcing Centers
CPC LMS CPC LFS
Italy Locations: 1 Employees: 24 Germany Locations: 1 Employees: 5
B&CM B&CM
1. Outsourcing services are supplied by Capita plc under a service agreement FTE employed as at 31 March 2018
Link Group ● 37 Link Group Investor Presentation • 17 May 2018
Regulation & Compliance
Capital Markets Activity
Outsourcing
Technology & Digitalisation
1 2 3 4
Link Group ● 38 Link Group Investor Presentation • 17 May 2018
100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Registration Share Investment services Treasury Solutions Corporate HNWI Funds AFM / ManCo Fund Administration Including Transfer Agency Bank de-leveraging Bank outsourcing New origination Family Office Link Market Services Corporate & Private Client Link Fund Solutions Banking & Credit Management
Link Group ● 39 Link Group Investor Presentation • 17 May 2018
UK Investment Manager ACD / Fund Admin / TA Global Investment Manager Registration, Share Investment Services, Share plans Irish Bank Loan servicing Luxembourg Asset Manager Loan servicing US Private Equity firm Loan Servicing
UK Fund Manager ManCo / Fund Admin / TA Irish Government Agency Loan servicing UK Fund Manager ManCo / Fund Admin / TA UK Life Insurer ACD / Fund Admin / TA / IAS plan management 4 years 18 years 8 years 5 years 3 years 4 years 13 years 13 years 9 years 11 years
Link Group ● 40 Link Group Investor Presentation • 17 May 2018
Presence in multiple verticals
Large International Providers Mid-sized Providers (Regional or Segment Focus) Smaller Specialised Firms / Boutiques Link Fund Solutions Corporate & Private Client Link Market Services Banking & Credit Management
Link Group ● 41 Link Group Investor Presentation • 17 May 2018
“We will be seen as a market leader, trusted partner and go-to brand in our chosen markets. We will be recognised as an innovative services provider and a dynamic and people centric employer”
The Go to Partner of Choice
Providing a suite of critical services
Judiciously expanding our platform
Utilising M&A tactically & strategically to out-perform
Delivering the benefit of our Operational Excellence commitments to our clients and the Group
Link Group ● 42 Link Group Investor Presentation • 17 May 2018
Rising Interest Rates
balances
GBP Depreciation
markets
Market Growth Slowdown
Actions
UK <-> EU Distribution
plans
holding structures
jurisdiction for CAS
fund structures
Regulation & Governance Changes
market growth
market growth
jurisdictions for UCITS
market growth
Link Market Services Corporate & Private Clients Link Fund Solutions Banking & Credit Management
± ± ± ±
Likely Positive Effect Likely Negative Effect Mixed/Uncertain Effect
Link Group ● 43 Link Group Investor Presentation • 17 May 2018
Service Offering Registration
Share Investment Services
Treasury
Primarily advisory services
and private sector
Link Group ● 44 Link Group Investor Presentation • 17 May 2018
Ireland Channel Islands UK Local Authorities FTSE All-share, AIM and other FTSE 250 FTSE 100 Treasury Share Investment Services Share Registration Non-recurring Recurring 10Y+ 5Y+ <5Y Geography Type of Client Services Revenue Length of Relationship
Link Group ● 45 Link Group Investor Presentation • 17 May 2018
UK Registration Services Competitive Landscape
0% 20% 40% 60% 80% 100% LMS Equiniti Computershare Other
Largest share registrar in the UK
(~42% of listed companies) UK Share Investment Services Competitive Landscape
0% 20% 40% 60% 80% 100% Equiniti Computershare LMS YBS Solium Equatex Niche Players
SAYE SIP Executive
All UK Listed FTSE 100 FTSE 250
16 of the latest 22
FTSE 100 companies to switch registrar moved to LAS
Link Group ● 46 Link Group Investor Presentation • 17 May 2018
CPC provides governance and business management services in the UK, Jersey, Ireland, Luxembourg, the Netherlands, Hungary and Switzerland We support corporates, private clients and asset managers through the formation, maintenance and liquidation of legal entities Our services include incorporation, domiciliation, accounting, reporting, company secretarial, HR, payroll, directorships & trusteeships These entities serve a range of purposes, such as asset protection, succession and securitisation ~ 5,000 clients served out of 7 countries by c. 700 FTE with 2 representative offices in the US and UAE Lineage >100 years in the UK, 60 years in Jersey and 25 years in Luxembourg Business is organised largely by country with service lines of Corporate Services, Alternative Fund; and Private Clients We differentiate through the quality of our service & the breadth of LAS’ proposition capability
Link Group ● 47 Link Group Investor Presentation • 17 May 2018
Services Overview
Ireland Jersey Switzerland Hungary
Representative Offices
UK Luxembourg Netherlands
Western Europe inc UK, 72% N America, 10% Middle East and N Africa, 6% China, 4% Asia and Oceania, 4% Sub-Saharan Africa, 2% Latin America and Caribbean, 2% Eastern Europe, 2% Private Clients, 23% Funds, 8% Corporate Clients, 69%
Revenue split by business line (*) Geographic overview Corporate Services Accounting Trustee CoSec Fund Services Tax Admin Services London Throgmorton Company Matters Jersey Luxembourg Netherlands Switzerland Hungary Ireland UBO location
*2017 actuals
UK
Link Group ● 48 Link Group Investor Presentation • 17 May 2018
Total 2016 Revenue Breakdown (rebased to 1) Comments
Relationship started in 2010
CoSec work, subsequently won:
(2016)
corporate services in 2014 for 5 structures (currently 13)
service UK CRE loans in 2016
Relationship started in 2007
share registration services
Fund Accounting services
providing corporate services (fund administration and custody) to the client’s structure, with a significant acceleration over the last 3 years
CoSec services
services Link Market Services Corporate & Private Client Link Fund Solutions Banking & Credit Management
8.1 x 10.1 x
Multinational Financial Services Company Privately Owned Investment Manager
1.0 10.1 LMS (Share Registration) LFS CPC CPC (CoSec) LMS (Share Investment Services) Total 1.0 8.1 CPC (CoSec) LMS (Share Registration) LMS (Share Investment Services) CPC (Jersey) B&CM (CRE Servicing) Total
Annual revenue breakdown (rebased to 1) Comments
Link Group ● 49 Link Group Investor Presentation • 17 May 2018
Sample client specialising in infrastructure debt
Governance professional & board support Compliance officer & compliance support Fund Administration Listed company secretarial services Fund Accounting Custody services Depositary-Lite under AIFMD Acting as registrar Acting as receiving agent
Client service origination point Additional LAS services provided
Link Group ● 50 Link Group Investor Presentation • 17 May 2018
managers, enabling them to focus on their core of investing and distribution by providing fund governance and fund administration activities
presence in Luxembourg
(AFM)
to full fund hosting including establishment, approval and governance
Link Fund Solutions
Regulatory Control Fund Governance Fund Administration Technology Enabled Platform Setup Manage Pay Fund Regulatory Set-Up Fund Launch Fund Distributions Subscriptions and Redemptions Adviser related charges
Link Group ● 51 Link Group Investor Presentation • 17 May 2018
UK AFM / Admin £55.1bn FuM / AuA ISA Plan Manager £3.4bn AuA Ireland Man Co / Admin £16.3bn FuM/ AuA Closed ended Admin £9.1bn AuA UK TA £45bn AuA as part of AFM services + £8.5bn AuA (standalone)
New client wins LGPS Dutch Asset Manager New funds, current client UK & Irish asset manager UK asset manager Existing funds growth UK multi-asset fund manager Independent fund manager Cross Sell REIT & LIT Governance Proposition expansion Luxembourg PE
Link Group ● 52 Link Group Investor Presentation • 17 May 2018
Contract start date May 2014 for an initial period of 7 years
£5.7bn AuA £10 bn AuA Appointed ACD to 7 retail funds;
for investor register Transfer of 5 further funds. Acting as ACD, FA & TA Launch a further 3 sub- funds Delivered hugely complex IT programme & introduced ISA wrapper Launched full
capability for IFA and B C market Introduced end to end workflow processes through PEGA
2014 2018 Value
Average monthly ISA volumes: 7,000 regular saver collections 7,000 lump sum applications 9,000 telephone calls
“We were impressed with the companies professionalism and capabilities which left them head and shoulders above the
existing ACD operation, the company were supportive and able to accommodate a number of aspects of our preferred model which initially didn’t match their ‘standard’ operation. I’m pleased to say that we have just embarked on the development of a new range of funds with the company to extend our market offering”
Link Group ● 53 Link Group Investor Presentation • 17 May 2018
Link Group ● 54 Link Group Investor Presentation • 17 May 2018
Origination Servicing Adjacent Loan Administration Loan Work-out Facility Agent Primary Master Special Activity
borrower’s application for a new loan to disbursement of funds
documentation, reporting
compliance and quality of primary and special servicer work, manage cash and loan positions
management of liquidation and recovery of loans in default
reporting, cash collection, interest payment processing
(backup), due diligence, surveillance Type
Country Lenders Residential mortgages Commercial real estate loans SME Others (e.g. aviation) UK Ireland Germany Netherlands Big lenders Small & medium lenders Investors (e.g. hedge & pension funds)
Link Group ● 55 Link Group Investor Presentation • 17 May 2018
UK & Ireland RESI £1.4tn CRE £450bn NPL £50bn Spain NPL €180bn Netherlands RESI €650bn NPL €20bn Italy NPL €400bn Greece & Cyprus NPL €110bn
Low High Opportunity: Republic of Ireland, Northern Ireland, United Kingdom, Netherlands, Italy & Germany Current BCM locations:
Link Group ● 56 Link Group Investor Presentation • 17 May 2018
Time Revenue Existing NPL portfolios New NPL portfolios from new clients New NPL portfolios from existing clients; in existing
Loan origination Bank outsourcing Project Analyse Project Pearl Project Aran Project Coney
Link Group ● 57 Link Group Investor Presentation • 17 May 2018
CPC Netherlands introduced, brokered deal & established NL
Project Eagle CRE (N. Ireland) €2.4bn AuA Project Rathlin CRE (Ireland) €1.5bn AuA Project Oyster SME (Ireland) €2bn AuA Project Pluto Resi (Ireland) €305m AuA Project Pine CRE (UK) £540m AuA Project Lucas CRE (NL) €347m AuA B&CM C&PC KEY: Services Provided: Middle/ back office ; administer loan and collateral activity via T24; CCMS and Pega technology; all cash and treasury management; operational level reporting Asset management: In country dedicated teams conducting all borrower and case management activity; engagement with client on execution of exit strategies and implementation. Project Rossini CRE (Italy) €702m AuA
Link Group ● 58 Link Group Investor Presentation • 17 May 2018
Paul Gardiner, CEO 17 May 2018
Link Group ● 60 Link Group Investor Presentation • 17 May 2018
Corporate Markets is a market leading administrator of financial ownership data, underpinned by investment in technology, people and processes
Link Group’s divisional breakdown (By CY2017 pro forma revenue)1, 2 At a glance, Corporate Markets currently:
largest corporations
emails per annum
(meetings and webcasts) per annum
36% 13% 35% 22%
Fund Administration Corporate Markets Link Asset Services Information, Digitial and Data Services
64% 36%
Australia International
1. Divisional percentages based on gross revenue prior to eliminations. 2. Pro forma revenue to includes 12 months of LAS (acquired on 3 November 2017).
Corporate Markets revenue by geography (By CY2017 revenue)
Link Group ● 61 Link Group Investor Presentation • 17 May 2018
Shareholder Management & Analytics
analysis
communications
management technology
Stakeholder Engagement
management & communication
Share Registry
maintenance
services
communication
Employee Share Plans
platform
Managed Funds
Company Secretarial
services
secretarial services
administration solutions
Link Group ● 62 Link Group Investor Presentation • 17 May 2018
Link Group has developed valuable experience in a range of jurisdictions to help support the identification and assessment of offshore growth opportunities
Source: ASX, publicly available stock exchange data 1. Based on the number of companies serviced in the index as at June 2016. These figures are for a subset of services which may form part of a broader service (for which there are a number of alternative suppliers) 2. Length of operation relates only to the period of operation as part of Link Group. Local management teams have substantially longer industry experience in each corresponding region
Corporate Markets product suite, geographic footprint and market position1
Link Group Global Share Alliance (Excl. Link Group)
Regional Footprint
Corporate Markets Revenue Contribution
UK 1 Germany 1 France UAE 1 South Africa 1 2 Singapore India 2 Hong Kong Papua New Guinea 1 New Zealand 1 2 Australia 1 2 Shareholder management and analytics Stakeholder engagement Share registry Employee share plans Company secretarial 1 No.1 position 2 No.2 position Leading position North America International ANZ
Link Group Operational History2
Years 5 10 15 PNG UAE Singapore France Germany Sth Africa India HK UK New Zealand Australia 38% 38%
Link Group ● 63 Link Group Investor Presentation • 17 May 2018
Strong market positions across multiple products and services provides opportunity to increase breadth of products and services to clients
78% 45% 52% 48% 36% 73% 22% 55% 48% 52% 64% 27% Australia ASX100 New Zeland NZX50 United Kingdom FTSE100 South Africa Top 40 Hong Kong HSI Singapore STI 30 Link Group Other 40% 42% 23% 25% 18% 60% 58% 77% 75% 82% Australia ASX100 New Zeland NZX50 Germany DAX30 Listed Companies India South Africa Top 40 Link Group Other
Global shareholder management and analytics Competitive landscape % serviced by Link Group Global share registry Competitive landscape % serviced by Link Group
Link Group ● 64 Link Group Investor Presentation • 17 May 2018
Iconic Clients
Link Group ● 65 Link Group Investor Presentation • 17 May 2018
6 of top 10 IPOs in the last 3 financial years in Australia1
L1 Long short Fund Limited
24/04/2018 $1,330 million
Link Administration Holdings
27/10/2015 $946 million
Viva Energy REIT
3/08/2016 $911 million
Charter Hall Long Wale REIT
8/11/2016 $827 million
Costa Group Holdings Limited
24/07/2015 $596 million
Ingham’s Group Limited
7/11/2016 $596 million
Link Group ● 66 Link Group Investor Presentation • 17 May 2018
Tailored solutions for clients who outsource their EPS administration
Significant wins
Plan manager ASX 20 ASX 20-50 ASX 50-100 ASX 100-200 Total Link Market Services 7 13 19 22 61 Computershare 8 8 15 14 45 Boardroom 1 4 7 9 21 Solium 2 1 1 1 5
Link Group ● 67 Link Group Investor Presentation • 17 May 2018
miraqle mobile app
roadshow itineraries available anytime, anywhere from a smartphone
as OpenTable and Uber integrations
stickiness to platform
Investor Centre mobile app
allowing shareholders to register a portfolio and manage holdings from the convenience
integrations with 3rd parties
Australia, NZ and Hong Kong first to deploy
miraqle refresh
competitive advantage through a market leading desktop interface
user base
3rd parties through API-friendly integrations
Link Group ● 68 Link Group Investor Presentation • 17 May 2018
A complete middle and back office offering allows clients to focus on generating returns for investors
Comprehensive service offering
Fund
Fund Accountancy Unit Registry Custody Investing to support growth through:
Capital Markets
service model
capital markets capability
Link Fund Solutions services over 1,000 portfolios/funds, administers 60,000 investors and is custodian of some A$300 billion
Link Group ● 69 Link Group Investor Presentation • 17 May 2018
Link Group’s comprehensive Corporate Market offering provides a platform for growth both domestically and in international markets
Growth through product and service innovation Growth through product and service innovation 2 Growth through client, product and regional expansions Growth through client, product and regional expansions 3 Identifying adjacent market
Identifying adjacent market
5 Growth through further penetration
industries Growth through further penetration
industries 1 Realising integration benefits Realising integration benefits 4
market share from competitors Leading with technology
Investor Targeting)
IVR, Workflow, RPA First hybrid AGM for an Australian incorporated company in S&P / ASX200 (Link Group)
into HK
facing portals: miraqle refresh, Investor Centre mobile app
Relations focus
products and further integration of existing services
Environment, Society, and Governance, and regulatory change
Link Group’s growth strategy is focused on five major drivers Link Group’s growth strategy is focused on five major drivers
Recent new business: Myer, Inghams Group, Viva Energy, HSBC (UK), National Stock Exchange (India)
Fund Solutions Australia with Link Market Services Australia
Asset Services
share plans
John McMurtrie, Managing Director 17 May 2018
Link Group ● 71 Link Group Investor Presentation • 17 May 2018
Universe of potential adjacent market opportunities Industry Size Value
Balance sheet flexibility with a disciplined approach to capital deployment supports substantial further growth opportunities
Link Group has been monitoring a number of highly attractive strategic opportunities… …and has a proven, disciplined process in place for capital deployment
Complementary markets where Link Group sees near-term opportunity Ability to leverage existing balance sheet capacity Attractive valuation and opportunity for synergy and efficiency benefits Continuously monitoring pipeline A number of high conviction
A number of high conviction
business combinations completed in the last 15 years Superpartners expected run- rate benefits (by 2020)1 LAS expected efficiency benefits (medium-term)
Assessment of strategic value
1. Guidance announced 26 June 2017. Cumulative benefits represent total benefit obtained from 1 July 2017 .
Link Group ● 72 Link Group Investor Presentation • 17 May 2018
Product and service innovation Product and service innovation 2 Client, product and regional expansions Client, product and regional expansions 3 Identifying adjacent market
Identifying adjacent market
5 Growing with our clients in attractive markets Growing with our clients in attractive markets 1 Integration and efficiency benefits Integration and efficiency benefits 4
enhancing existing client relationships
in technology, process improvement and delivery of service excellence (e.g. workflow, CRM, AI)
global network
Wales Pensions
Partnership (LAS)
Havelock (LAS) REA Group (CM) Energy Super (FA)
excellence (e.g. e- communications to enhance engagement)
centric (e.g. miraqle refresh, Customer Experience Hub)
stronger approach to market (financial advice, investor relations)
registry technology (e.g. German & HK registries)
Link Group’s business profile and geographic scale:
Growth platform for
further expansion into Europe
Immediate market
leadership position
registry in progress
disciplined bolt-on acquisitions (e.g. Novalink in Netherlands)
targeted synergies in Australia
completed for LAS
work streams remain on track to deliver efficiency benefits
from a larger global presence
new Banking & Credit Management product line
provides future
assess a range of corporate and other actionable targets
Link Group’s growth strategy is focused on five major drivers Link Group’s growth strategy is focused on five major drivers
Link Group ● 73 Link Group Investor Presentation • 17 May 2018