2018 Investor Presentation Thursday, 17 May 2018 Link Group Investor - - PowerPoint PPT Presentation

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2018 Investor Presentation Thursday, 17 May 2018 Link Group Investor - - PowerPoint PPT Presentation

2018 Investor Presentation Thursday, 17 May 2018 Link Group Investor Presentation 17 May 2018 Link Group 1 Important notice This presentation has been prepared by Link Administration Holdings Limited ( Company ) together with its related


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Link Group ● 1 Link Group Investor Presentation • 17 May 2018

2018 Investor Presentation

Thursday, 17 May 2018

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Link Group ● 2 Link Group Investor Presentation • 17 May 2018 This presentation has been prepared by Link Administration Holdings Limited (Company) together with its related bodies corporate (Link Group). The material contained in this presentation is intended to be general background information on Link Group and its activities. The information is supplied in summary form and is therefore not necessarily complete. It should be read in conjunction with Link Group’s other periodic and continuous disclosure announcements filed with the Australian Securities Exchange, and in particular, Link Group’s half year results for the 6 months ended 31 December 2017. It is not intended that it be relied upon as advice to investors or potential investors, who should consider seeking independent professional advice depending upon their specific investment objectives, financial situation or particular

  • needs. The material contained in this presentation may include information derived from publicly available sources that have not been independently verified. No representation or warranty is

made as to the accuracy, completeness or reliability of the information. All amounts are in Australian Dollars unless otherwise indicated. Unless otherwise noted, financial information in this presentation is based on A-IFRS. Link Group uses certain measures to manage and report on its business that are not recognised under Australian Accounting Standards or IFRS. These measures are collectively referred to in this presentation as ‘non-IFRS financial measures’ under Regulatory Guide 230 ‘Disclosing non-IFRS financial information’ published by ASIC. Management uses these non-IFRS financial measures to evaluate the performance and profitability of the overall business and Link Group believes that they are useful for investors to understand Link Group’s financial condition and results of operations. Non-IFRS measures are defined on Appendix 5A of the 2017 full year investor presentation. The principal non-IFRS financial measures that are referred to in this presentation are Operating EBITDA and Operating EBITDA margin. Management uses Operating EBITDA to evaluate the

  • perating performance of the business and each operating segment prior to the impact of significant items, the non-cash impact of depreciation and amortisation and interest and tax charges,

which are significantly impacted by the historical capital structure and historical tax position of Link Group. Management uses Operating EBITDA to evaluate the cash generation potential of the business because it does not include significant items or the non-cash charges for depreciation and amortisation. However, Link Group believes that it should not be considered in isolation or as an alternative to net operating cash flow. Other non-IFRS financial measures used in the presentation include Recurring Revenue, gross revenue, EBITDA, EBITA, EBIT, Operating NPATA, working capital, capital expenditure, net operating cash flow, net operating cash flow conversion ratio and net debt. Significant items comprise business combination costs, integration costs, IT business transformation and client migration costs. Unless otherwise specified those non-IFRS financial measures have not been subject to audit or review in accordance with Australian Accounting Standards. Forward-looking statements are statements about matters that are not historical facts. Forward-looking statements appear in a number of places in this presentation and include statements regarding Link Group’s intent, belief or current expectations with respect to business and operations, market conditions, results of operations and financial condition, including, without limitation, future loan loss provisions, financial support to certain borrowers, indicative drivers, forecasted economic indicators and performance metric outcomes. This presentation contains words such as ‘will’, ‘may’, ‘expect’, 'indicative', ‘intend’, ‘seek’, ‘would’, ‘should’, ‘could’, ‘continue’, ‘plan’, ‘probability’, ‘risk’, ‘forecast’, ‘likely’, ‘estimate’, ‘anticipate’, ‘believe’, or similar words to identify forward-looking statements. These forward-looking statements reflect Link Group’s current views with respect to future events and are subject to change, certain risks, uncertainties and assumptions which are, in many instances, beyond the control of Link Group, and have been made based upon Link Group’s expectations and beliefs concerning future developments and their potential effect upon us. There can be no assurance that future developments will be in accordance with Link Group’s expectations or that the effect of future developments on Link Group will be those anticipated. Actual results could differ materially from those which Link Group expects, depending on the outcome of various factors. Factors that may impact on the forward-looking statements made include, but are not limited to, general economic conditions in Australia; exchange rates; competition in the markets in which Link Group will

  • perate and the inherent regulatory risks in the businesses of Link Group.

When relying on forward-looking statements to make decisions with respect to Link Group, investors and others should carefully consider such factors and other uncertainties and events. Link Group is under no obligation to update any forward-looking statements contained in this presentation, where as a result of new information, future events or otherwise, after the date of this presentation.

Important notice

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09:00am (30 mins) Regulatory update (John McMurtrie) 09:30am (30 mins) Fund Administration (Suzanne Holden) 10:00am (25 mins) Integration and separation (Andrew MacLachlan) 10:25am (15 mins) Morning tea 10:40am (60 mins) Link Asset Services (Anthony O’Keeffe) 11:40am (20 mins) Corporate Markets (Paul Gardiner) 12:00pm (10 mins) Group strategy and closing (John McMurtrie) 1:00pm (60 mins) Innovation lab Link Group office: Level 12, 680 George Street

Agenda

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SLIDE 4

Regulatory update

John McMurtrie, Managing Director 17 May 2018

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Link Group ● 5 Link Group Investor Presentation • 17 May 2018

Managing regulatory change is a core competency

Regulatory update

2010 2021

Cooper review TFN adopted as identifier for superannuation accounts SGC increased to 9.5% Murray report Productivity commission (draft) Changes to pension caps & contribution limits Royal Commission into financial services 8 May budget changes Productivity Commission final report SGC increase to 10% then 0.5% for 4 more years

If passed, the proposed budget measures will take effect on 1 July 2019

  • New account type to be sent to the ATO – inactive low balance accounts, these are

accounts which:

  • Have had no contribution1 for 13 months and
  • Have a balance of less than $6,000
  • Members who opt-in for insurance will be exempt from this rule as long as their

cover has not expired

  • Opt-in insurance cover – funds will no longer be able to automatically apply insurance

cover to the following accounts categories/types:

  • Members with balances under $6,000 or
  • New members under 25 years of age or
  • Inactive members accounts with no contributions1 in the past 13 months
  • Impacted members must be notified by 1 May 2019
  • Expected that regulations will require members to be notified from 1 July 2019

where their accounts have been inactive for six or nine months – alerts member to impending insurance cessation unless they opt-in

  • 3% Annual Cap on Administration and Investment Fees for accounts under $6,000
  • Ban on all exit fees

2018 2017 2015 2014 2016

Industry impacts

In-house administered funds will become less competitive Smaller funds will become less competitive

  • 1. As per Explanatory Memorandum ‘contribution’ activity is : SG payment, Concessional Contribution, Member after tax contribution, non-concessional contribution, Rollover from another fund, ATO payment or Govt co-contribution

2011

Stronger Super Superstream My Super

2013

USM threshold increased to $2k USM threshold increased to $4k USM threshold increased to $6k

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Link Group ● 6 Link Group Investor Presentation • 17 May 2018

$55 million of revenue is associated with the impacted accounts as at 30 April 2018

Regulatory update – unmitigated impact estimate

Actions of funds & members Actions of funds & members

2

Regulatory driven service activity Regulatory driven service activity

3

Volume based contractual clauses and cost mitgation Volume based contractual clauses and cost mitgation

5

The draft legislation remains subject to consultation The draft legislation remains subject to consultation

1

Regulatory driven technology requirements Regulatory driven technology requirements

4

  • Link was not aware of

any industry consultation prior to the Budget

  • Consultation period

concludes on 29 May 2018

  • Existing parameters

may be amended & unintended consequences can be addressed through industry consultation

  • Link Group will support

funds in their member engagement activities

  • Link Group will support

the increased level of member activity

  • Link Group has volume

based clauses in client contracts to address material movements in the number of members

  • There may be some

cost reductions associated with a reduction in members

Substantial mitigants Substantial mitigants

  • Funds likely to focus on

member engagement activities to reduce the number of impacted members

  • Members will need to

take action to avoid their retirement savings being inadvertently swept into the Federal Government’s Consolidated Revenue

  • Additional complexity is

being added to existing requirements

  • New insurance

parameters for low balance & age based members

  • Application of 3%

fee cap

  • Identification and

reporting of new ATO reporting regime

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Link Group ● 7 Link Group Investor Presentation • 17 May 2018

As the lowest cost scale provider of outsourcing to the industry, Link Group is part of the solution not the problem...

Substantial opportunity from industry tailwinds

  • Regulatory change is part of the Industry

landscape

  • Regulatory complexity is a huge burden for

the industry

  • Link Group’s scale helps to disperse the

industry cost of regulatory change

  • Link Group platform allows our clients to
  • perate at the lowest end of the cost curve

Average FY17 admin fee per account ($ pa)¹

92

  • $100

$200 $300 $400 $500 $600 $700 $800 $900 $1,000 Link Group Other Sunsuper AMP Commsuper In-house Mercer (inc. Pillar) CBA Westpac NAB Suncorp IOOF Macquarie

  • 1. APRA Fund-level Superannuation Statistics (June 2017 edition)

Industry average (ex-Link): $196 Industry average (incl. Link): $157

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Link Group ● 8 Link Group Investor Presentation • 17 May 2018

The recent regulatory changes are likely to accelerate existing tailwinds. As a scaled provider with a demonstrated capacity to evolve and innovate, Link Group remains well placed to achieve growth

Regulatory update – long term view

Increasing complexity and regulator oversight are supporting our partnership with clients Increasing member engagement are supporting growth in our value added services Our scale supports investment in technology and innovation, driving improved

  • utcomes for members, Trustees, employers (ie sharing cost of regulatory change)

Increased cost pressures expected to accelerate actions by Trustees to remain competitive (ie fund consolidation increased outsourcing of administration, increased tender activity)

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SLIDE 9

Fund Administration

Suzanne Holden, CEO 17 May 2018

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Link Group ● 10 Link Group Investor Presentation • 17 May 2018

Our Fund Administration division leverages technology to enhance member engagement and security and is able to position itself as both a high quality and low cost service provider

Link Group is a market leading technology-enabled company

1. Divisional percentages based on gross revenue prior to eliminations 2. Pro forma revenue to includes 12 months of LAS (acquired on 3 November 2017)

Link Group’s divisional breakdown (By CY2017 pro forma revenue)1,2 Fund Administration's revenue by geography (By CY2017 revenue) At a glance, Fund Administration currently:

  • Services approximately 10 million superannuation

account holders

  • Services over 50 superannuation funds with over

$400 billion FuM

  • Has 5 administration centres across Australia and New

Zealand

  • Manages approximately 1 million pieces of inbound mail

and 1 million emails per annum

  • Answers over 4 million phone calls per annum
  • Manages over 25,000 active insurance claims

36% 13% 35% 22%

Fund Administration Corporate Markets Link Asset Services Information, Digitial and Data Services

99%

Australia International

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Link Group ● 11 Link Group Investor Presentation • 17 May 2018

Technology driven solutions

Email

(Marketo)

Third Party Integrations Web

(DigiitalSolutions )

CRM

(MS Dynamics)

Contact Centre

(MS Dynamics)

Insurance data exchange

Customers

Members / Employers / Fund Chat Bots SMS Apps SCH Online

+ + + + + + + + + + + + +

+ + + + + + + + + + + + +

Customer Experience (CX) Data Hub

‘Intelligent decisioning’

Document Management

(RM8)

aaspire central Workflow

(PEGA)

‘trusted registry’ Click to chat

The heart of innovation

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Link Group ● 12 Link Group Investor Presentation • 17 May 2018

Leading administrator in the fourth largest pension pool globally

Global pension asset pools (2017) and last decade growth1 Total Australian superannuation industry size2, 3

1. Based on Towers Watson Global Pension Assets Study 2018. Presents 2017 data 2. Based on FY2004 to FY2017 FuM in Australian Dollars 3. Based on data from Rice Warner (2018). Presents 2017 data

CY2007 – CY2017 CAGR (%) 5.2% 1.5% 0.2% 5.9% 3.9% 4.2% 5.3% n/a 1.9% 0.4%

2

25.0

Total asset pool 2016 (US$tn)

Source: APRA Annual Superannuation Statistics & ATO Statistics *SMSFs and small APRA- regulated funds

1 2 3 4 5 FY2004 FY2009 FY2014 FY2019 FY2024 FY2029 FUM (A$tn) 3.1 3.1 1.9 1.8 1.6 0.9 0.7 0.5 0.3 1 2 3 4 5 6 25

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Link Group ● 13 Link Group Investor Presentation • 17 May 2018

Key growth drivers Comments & trends

Price

Contracted inflation escalators (~2%)

  • Long term contracts (typically 5-7 years) with annual inflation escalators

Member growth

Historically ~1%

  • Member growth underpinned by macro drivers (employment growth,

demographics)

  • USM and member consolidation programs maturing
  • Funds with strong brand and/or strong attachment to employer groups are growing

members Outsourcing Dependent on contract win

  • Increasing burden from regulatory complexity
  • Increasing focus on data security increasing costs
  • Increased transparency on costs

Value added Services

Dependent on fund activity

  • Increasing focus on member engagement & retention
  • Increasing use of value added products to support member engagement

Market growth drivers

Market segment drivers are positive with underlying trends supporting additional revenues from further outsourcing and value added services

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Link Group ● 14 Link Group Investor Presentation • 17 May 2018

“The estimated industry cost for MAAS/MATS1 implementation is at least $150 million and could be even as high as $250 million.”

  • ASP estimates

Link Group’s contribution was less than $10 million

Managing increasing regulatory complexity

Increasing complexity and regulator oversight are supporting our partnership with clients

Regulatory Change Project committee

Our Clients

Regulatory Change Steering Committee Regulatory Change Project Committee ASIC AIST/ASFA APRA ASP SSRG Productivity Commission Treasury Link Group External Engagement Centralised Project Capability Broad Business Resourcing Pool ATO

1. Member Account Attribute Service (MAAS) Member Account Transaction Service (MATS)

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Link Group ● 15 Link Group Investor Presentation • 17 May 2018

Key outsourcing drivers Link proposition

Continually evolving and increasingly complex

superannuation system imposes platform & administrative burdens Link Group maintains control over its proprietary technology. The cost of regulatory change is disbursed across all clients

Service benefits to

superannuation fund members is paramount Link Group’s clients have access to a much broader array of product and specialist providers High level of public and regulatory scrutiny on costs Link Group’s clients benefit from

  • perating scale and genuine market

based pricing

Data security and redundancy

Link Group spends over $150 million per annum supporting and developing its technology

Link Group is well positioned to benefit from increased fund administration outsourcing given our competitive advantage from our proprietary technology, quality service offering and operating scale

Well positioned to benefit from further outsourcing

1. APRA Fund-level Superannuation Statistics (June 2017 edition)

  

Link Group is well placed to benefit from further

  • utsourcing

Link Group’s scale enables our clients to operate at the lower end of the cost curve1

92

  • $100

$200 $300 $400 $500 $600 $700 $800 $900 $1,000 Link Group Other Sunsuper AMP Commsuper In-house Mercer (inc. Pillar) CBA Westpac NAB Suncorp IOOF Macquarie Industry average (ex-Link): $196 Industry average (incl. Link): $157

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Link Group ● 16 Link Group Investor Presentation • 17 May 2018

Link Group 35% Mercer 7% Other 1% In house 52% SMS F…

The Link Group difference…

Link Group is a leading administrator and trusted partner

Australian superannuation administration providers

By Administration Cost1

Fragmented market = Opportunity

Operating model Engagement model Scale benefits Service breadth Existing suite Customer experience Access to data Service Standards Reporting ISO27001 certified Management of reg change ASX 100 Continuous reinvestment Governance and Assurance Administrator of the year Local jobs Quality Choice Control Value Peace of mind Engagement Focus Culture History Service & Innovation Link Group 17% Mercer 6% Other 1% In house 76% By Members1

1. Based on data from Rice Warner (2018). Presents 2017 data

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Link Group ● 17 Link Group Investor Presentation • 17 May 2018

Link Group is uniquely positioned for future growth through continued investment in people and technology

Strategic priorities

Enhance customer centricity Enhance customer centricity Secure new Funds Secure new Funds Build and maintain a reputation for

  • perational and

service excellence Build and maintain a reputation for

  • perational and

service excellence Retain all existing Funds and support their growth Retain all existing Funds and support their growth 1 Keep data secure….. We must provide peace of mind Keep data secure….. We must provide peace of mind Deliver quality and efficiency through PEGA, Smart Automation, Enlighten, aaspire and continuous improvement Deliver quality and efficiency through PEGA, Smart Automation, Enlighten, aaspire and continuous improvement Improve system (and process) performance Improve system (and process) performance Introduce new products and services and improve delivery focus Introduce new products and services and improve delivery focus Strong and engaging people management Strong and engaging people management 2 3 4 5 6 7 8 9 10

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Link Group ● 18 Link Group Investor Presentation • 17 May 2018

Global opportunity for Link Group

Global pension asset pool1 – DC/DB long term trend

33% 41% 43% 43% 49% 67% 59% 57% 57% 51% 1997 2002 2007 2012 2017 DB DC

The most prospective regions are those jurisdictions that are developing DC models (ie UK, US, HK)

The Australian superannuation system is viewed internationally as a successful pension savings

  • model. With a number of jurisdictions following a DC model, Link Group has opportunity to

provide valuable experience and expertise which can be leveraged in those markets

Global pension asset pools (2016) assessed against GDP1

3.1 3.1 1.9 1.8 1.6 0.9 0.7 0.5 0.3 1 2 3 4 5 6

Assets / GDP ratio (%) 131% 121% 63% 138% 108% 194% 133% 47% 13% 13%

2

25

25.0

Total asset pool 2016 (US$tn)

60% 19% 87% 49% 40% 81% 96% 13% 95% 94% 51% DB DC

Global pension asset pool1 – DC/DB split

1. Based on Towers Watson Global Pension Assets Study 2018. Presents 2017 data

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Link Group ● 19 Link Group Investor Presentation • 17 May 2018

The integration program secures medium term growth, with continued outsourcing and innovation to drive further growth

Continuing to execute on Link Group’s growth strategy

Link Group’s growth strategy is focused on five major drivers Link Group’s growth strategy is focused on five major drivers Product and service innovation Product and service innovation 2 Client, product and regional expansion Client, product and regional expansion 3 Identifying adjacent market

  • pportunities

Identifying adjacent market

  • pportunities

5 Growing with our clients in attractive markets Growing with our clients in attractive markets 1 Integration & efficiency benefits Integration & efficiency benefits 4

  • Continue to explore

prospective

  • pportunities
  • Launched new

innovation hub and ‘Link Labs’ in Melbourne & Sydney

  • Technology is an

enabler for additional products & services

  • Advisor offering
  • Already expanded

into New Zealand

  • Prospective markets

include UK, HK, South Africa, US & Canada

  • On track to achieve

targeted synergies

  • Russell integration

and onshoring completed in FY18

  • Using technology

(workflow, robotics and process automation)

  • Continue to be

actively assessing a range of corporate and other actionable targets

New business

  • RBF (Tasmanian

public sector fund)

  • Energy Super
  • Outsourcing
  • pportunities

Grow with our clients Fund consolidation

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Integration & separation

Andrew MacLachlan, Deputy CFO 17 May 2018

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Link Group ● 21 Link Group Investor Presentation • 17 May 2018

Delivering synergies & efficiency benefits is a core growth driver

  • We have significant depth of experience in delivering integration and transformation

programs across different markets

  • We leverage our scale and invest in technology to deliver efficiency benefits and

deliver excellent service

  • On track to achieve targeted synergies of A$45 million in Fund Administration and

Technology & Innovation by FY2020

  • Confident in achieving LAS efficiency benefits of at least £15 million over

medium term

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Link Group ● 22 Link Group Investor Presentation • 17 May 2018

Superpartners synergy realisation

Link Group continues to deliver on key integration milestones demonstrating again that this activity is a core competency of Link Group

Highlights

1H 2018 Cumulative Guidance1 Annual operating cost reduction ($10.1m) ($10.1m) ($45.0m) One-off costs to achieve $0.9m $0.9m $8m-$15m

Fund Administration and Technology & Innovation

 On track to realise guidance benefits by FY2020  Post migration synergies under way as processing is

streamlined and operations are optimised

 Archiving of historical data complete  Retirement of legacy systems substantially progressed  Data centre consolidation under way  Premises consolidation is complete (consolidating

10 premises into 4)  Fund Administration margin growth from 17% in FY16 to 21% in 1H18  Technology & Innovation margin growth from 21% in FY16 to 29% in 1H18  Fund Administration margin growth from 17% in FY16 to 21% in 1H18  Technology & Innovation margin growth from 21% in FY16 to 29% in 1H18 Fund Administration & T&I integration benefits

1. Guidance announced 26 June 2017. Cumulative benefits represent total benefit obtained from 1 July 2017. Annual operating cost reductions expected to be realised by FY2020.

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Link Group ● 23 Link Group Investor Presentation • 17 May 2018

Separation, integration and transformation at LAS

Core objective increase in shareholder value

Strategic Core Operational

Immediate focus area at core and

  • perational levels. Integrated approach

including;

  • Remove Duplicate Functions
  • Operating model changes
  • Centralisation and harmonisation
  • Vendor consolidation
  • Property location strategy
  • Development of Centres of Excellence
  • Investment in automation
  • Delivery against existing business

unit plans

Mid term opportunity to introduce other Link Group products to European markets and accelerate growth, e.g. Pension Admin and Analytics

  • Also opportunity to leverage LAS’s products

into ANZ and other markets (e.g. Banking & Credit Mgt, share dealing etc.)

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Link Group ● 24 Link Group Investor Presentation • 17 May 2018

High level timetable

2H’18 1H’19 2H’19 FY20 FY21 FY22

Separation Shared services integration Operational efficiencies Premises consolidation Vendor consolidation and centralised sourcing Revenue growth opportunities Centres of excellence / offshoring

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Link Group ● 25 Link Group Investor Presentation • 17 May 2018

Separation

Achieved to date

  • Communication – staff, clients
  • Re-branding to Link Asset Services
  • Majority of new LAS contracts in place with 3rd

party suppliers

  • Governance frameworks established e.g. LMS

EMEA Board

  • Transition service agreements in place
  • Establishment of stand-alone functions previously

provided by Capita e.g. Tax,

  • No adverse impact on customer service or service

provision quality Remaining activities by 1H FY 2019

  • Migration of Finance, HR and Risk systems from Capita

systems to Link Group systems

  • IT server and WAN migrations
  • Removal of remaining Capita transition services

agreements e.g. telephony, facilities management

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Link Group ● 26 Link Group Investor Presentation • 17 May 2018

Integration

LFS LMS C&PC BCM

  • IT. HR,

Finance R&C

  • IT. HR,

Finance R&C

  • IT. HR,

Finance R&C

  • IT. HR,

Finance R&C

PREVIOUS CAS MODEL NEW LAS MODEL

LFS LMS C&PC BCM

IT, HR, FINANCE, R&C FUTURE LINK GROUP MODEL

GROUP SHARED SERVICES – 2 HUBS (AUST, UK) LFS LMS C&PC BCM

Prior to 3 Nov’ 17 Today 2 years’ time Key Projects

  • Common shared services systems
  • Finance, HR, Risk and Compliance, IT
  • Centralisation of core group Functions in 2 hubs

(Australia, UK)

  • Finance, HR, Risk and Compliance, Company

Secretary, General Counsel, Technology & Innovation (IT)

  • Common policies, processes across Link Group
  • Alignment of governance frameworks
  • Standardised employee communications
  • Global technology management and vendor sourcing

Shared services model / centralised hub

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Link Group ● 27 Link Group Investor Presentation • 17 May 2018

Transformation

Operational efficiencies

  • Technology
  • Productivity and workflows tools
  • Artificial Intelligence (“AI” / Robotic

Process Automation (“RPA”)) Premises consolidation

  • Rationalise UK premises (15

sites) to reduce costs

  • Facilitate efficient workplace

environments e.g. large floor- plates

  • Retain specialist skills that allow

delivery of service excellence

  • Improve quality of premises to

attract and retain people Centres of excellence

  • Consolidation of India
  • ffshore/outsource centres

and/or

  • Further investment in technology

(RPA / AI) Shared services integration

  • HR Systems
  • Finance Systems
  • Risk Systems
  • Technology & Innovation

ANNUAL EFFICIENCY SAVINGS

Target > £15M

Revenue growth opportunities

  • Investor Relations cross sell with

LMS (LAS)

  • Pension Administration new UK
  • pportunity
  • Rollout of Sales Excellence strategy

globally Vendor consolidation / centralised sourcing

  • Global sourcing and vendor

management

  • TSA opportunities
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Link Group ● 28 Link Group Investor Presentation • 17 May 2018

Transformation – progress to date

  • Centralisation of LAS shared services announced and in progress ->

eliminate duplicate functions

  • System migrations to Link Group HR / Payroll, Finance, Risk &

Compliance under way -> TSA termination savings

  • Consolidation of Dubai and Frankfurt offices complete
  • Announced relocation of operational functions from Dublin to Maynooth in

Ireland

  • Long term UK property consolidation strategy determined
  • Execute over the medium term
  • Global sourcing and vendor management for Top 5 IT vendors

established

  • Shared services system migrations under way – delivers savings from

Capita TSA termination

  • Identified opportunities across IT, Facilities and Professional Services
  • TSA savings from exiting Capita contracts in progress

Vendor Consolidation & Centralised Sourcing Shared Services Integration Savings Premises Consolidation

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Link Group ● 29 Link Group Investor Presentation • 17 May 2018

Transformation – progress to date (continued)

  • Combined LAS IR team with existing Link Group Orient Capital team in

UK effective 1 July 2018

  • Pursuing data analytics opportunities for Empirics in LAS
  • Rollout of Sales Excellence strategy commenced
  • System development underway in LMS to drive operational efficiencies
  • Identifying further areas for rollout of PEGA workflow tools
  • Early stages of planning consolidation of existing offshore locations in

Mumbai, India

  • Identifying centres of excellence across the business

Centres of Excellence / Offshoring Revenue Cross Sell Opportunities Operational efficiencies

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Link Group ● 30 Link Group Investor Presentation • 17 May 2018

Reporting

  • As previously indicated, Link Group will be reporting LAS as a stand alone

business unit for first 2 years

  • Thereafter we will seek to fully integrate LAS into existing Link Group

reporting structures

  • Reporting progress against targeted efficiency benefits to be done at each

reporting period

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Link Group ● 31 Link Group Investor Presentation • 17 May 2018

Delivering shareholder value through synergies and efficiencies

  • Delivering synergies and efficiency benefits is a core growth driver for Link Group
  • We have significant depth of experience in delivering integration and transformation

programs across different markets

  • We leverage our scale and invest in technology to deliver efficiency benefits and

deliver excellent service

  • On track to achieve targeted synergies of A$45 million in Fund Administration and

Technology & Innovation by FY2020

  • Confident in achieving LAS efficiency benefits of at least £15 million over

medium term

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SLIDE 32

Link Asset Services

Anthony O’Keeffe, CEO 17 May 2018

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Link Group ● 33 Link Group Investor Presentation • 17 May 2018

Link Asset Services key messages

  • LAS has significant scale
  • We operate in large & growing regulated markets
  • We leverage key structural drivers to underpin growth
  • Our clients are asset managers, asset owners, corporates & investors
  • We operate out of 10 highly regulated jurisdictions
  • We win through the breadth, quality & flexibility of our services
  • Our four business units have areas of aligned capability
  • Our clients & teams are positive about the future as part of Link Group
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Link Group ● 34 Link Group Investor Presentation • 17 May 2018

Market leading technology-enabled service provider

Link Asset Services is a leading asset servicer operating across 10 highly regulated European jurisdictions

63% 24% 6% 5%

UK Ireland Luxembourg Channel Islands Other

Link Group’s divisional breakdown (By CY2017 revenue)1,2 LAS revenue by geography (By CY2017 proforma revenue)2 At a glance, Link Asset Services (LAS) currently:

  • Administers and safeguards over £600 billion of assets
  • Has market leading positions across the 4 business lines

in Europe

  • Makes more than £60 billion payments annually
  • Services over 7,000 customers including some of the

worlds largest corporations

  • Is a Global business with operations in 10 jurisdictions
  • Has a well invested scalable technology platform

36% 13% 35% 22%

Fund Administration Corporate Markets Link Asset Services Information, Digitial and Data Services

1. Divisional percentages based on gross revenue prior to eliminations. 2. Pro forma revenue to includes 12 months of LAS (acquired on 3 November 2017.

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SLIDE 35

Link Group ● 35 Link Group Investor Presentation • 17 May 2018

We operate in large & growing regulated markets

1. Accounts exclusively for outsourced AFM / ManCo market segment in the UK, Ireland and Luxembourg. Transfer Agency and Fund Admin services are excluded. 2. Excludes prospective geographies. 3 Growth including prospective geographies.

Link Market Services Share Registrar Treasury services advisor to local authorities Corporate & Private Client Governance professionals Family Offices Link Fund Solutions Authorised Fund Manager ManCo Banking & Credit Management Multichannel Asset Class Loan Servicer Position Current Addressable Market Revenue Size (£m) Current Addressable Market Growth (CAGR 2016E-21E)

2 3 4

~250 1,300 150

¹

325²

  • 2%

+4% +10% +2%2 >5%3

Cross-sell to share investment services and corporate services including distribution, F&A, CoSec in conjunction with C&PCS Increase in penetration of AFM / ManCo, cross-sell to FA/TA, new Lux ManCo

  • perations

+6%

Share Registration Share Plans

AFM / ManCo Market

Source: Management information and industry experts

slide-36
SLIDE 36

Link Group ● 36 Link Group Investor Presentation • 17 May 2018

We focus only on highly regulated jurisdictions

Locations where CAS Operates in CAS Distribution Office United States (Rep. Office) Employees: 1 UAE (Rep. Office) Employees: 1 Hungary Locations: 1 Employees: 30 Switzerland Locations: 1 Employees: 9 Jersey Locations: 1 Employees: 191 Ireland Locations: 2 Employees: 701 Luxembourg Locations: 1 Employees: 144 UK Locations: 12 Employees: 2,045

Link Market Services Corporate & Private Client Link Fund Solutions Banking & Credit Management

LMS CPC LFS B&CM LMS CPC LFS B&CM LMS CPC LFS B&CM LMS CPC LFS B&CM LMS CPC LFS B&CM LMS CPC LFS B&CM LMS CPC LFS B&CM

Presence New Entry

Netherlands Locations: 1 Employees: 38

LMS CPC LFS B&CM LMS LFS LMS CPC LFS B&CM

India (Outsourcing Centre1) Poland (Outsourcing Centre1)

LMS CPC LFS B&CM

Outsourcing Centers

CPC LMS CPC LFS

Italy Locations: 1 Employees: 24 Germany Locations: 1 Employees: 5

B&CM B&CM

1. Outsourcing services are supplied by Capita plc under a service agreement FTE employed as at 31 March 2018

slide-37
SLIDE 37

Link Group ● 37 Link Group Investor Presentation • 17 May 2018

We leverage key structural drivers to underpin growth

Regulation & Compliance

  • Remit of regulation: major on governance & independence (Guardianship)
  • Focus on compliance & increased transparency
  • Tighter capital requirements

Capital Markets Activity

  • LT economic growth, foreign investment and client internationalisation
  • Change in saving patterns and demographics driving growth in AuM / AuA
  • RE and infrastructure investment by insurers and pension funds
  • Restructuring of banks’ balance-sheets across Europe

Outsourcing

  • Cost consciousness and a focus on core activities
  • Regulation complexity driving the need for specialisation
  • Convenience of outsourcing and increasing market calls for a “one stop” provider

Technology & Digitalisation

  • On-demand access to service provision
  • Automation and straight through processing
  • Online digital experience
  • Cost efficiency

1 2 3 4

slide-38
SLIDE 38

Link Group ● 38 Link Group Investor Presentation • 17 May 2018

Our clients are asset managers, asset owners, corporates & investors

100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Registration Share Investment services Treasury Solutions Corporate HNWI Funds AFM / ManCo Fund Administration Including Transfer Agency Bank de-leveraging Bank outsourcing New origination Family Office Link Market Services Corporate & Private Client Link Fund Solutions Banking & Credit Management

slide-39
SLIDE 39

Link Group ● 39 Link Group Investor Presentation • 17 May 2018

Our 10 largest clients generate c.30% of our income

UK Investment Manager ACD / Fund Admin / TA Global Investment Manager Registration, Share Investment Services, Share plans Irish Bank Loan servicing Luxembourg Asset Manager Loan servicing US Private Equity firm Loan Servicing

UK Asset Manager ACD / Fund Admin / TA

UK Fund Manager ManCo / Fund Admin / TA Irish Government Agency Loan servicing UK Fund Manager ManCo / Fund Admin / TA UK Life Insurer ACD / Fund Admin / TA / IAS plan management 4 years 18 years 8 years 5 years 3 years 4 years 13 years 13 years 9 years 11 years

slide-40
SLIDE 40

Link Group ● 40 Link Group Investor Presentation • 17 May 2018

We win through the breadth, quality & flexibility of services

Presence in multiple verticals

Large International Providers Mid-sized Providers (Regional or Segment Focus) Smaller Specialised Firms / Boutiques Link Fund Solutions Corporate & Private Client Link Market Services Banking & Credit Management

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SLIDE 41

Link Group ● 41 Link Group Investor Presentation • 17 May 2018

We have an aligned ambition & strategic focus

“We will be seen as a market leader, trusted partner and go-to brand in our chosen markets. We will be recognised as an innovative services provider and a dynamic and people centric employer”

  • Be the pre-eminent partner to our clients
  • Provide broad, flexible and differentiated client focused solutions
  • Industry leading regulatory, compliance and risk management

The Go to Partner of Choice

  • Target asset managers & asset owners
  • Achieve the full commercial potential with our clients
  • Delivers sales & service excellence

Providing a suite of critical services

  • Focus only on markets with attractive dynamics
  • On-board new geographies to complete our capability suite
  • Continually address clients’ needs and develop innovative solutions

Judiciously expanding our platform

  • Selective approach
  • Employ expert execution and integration

Utilising M&A tactically & strategically to out-perform

  • SMART targets, allocated responsibility, certainty of delivery
  • Remove duplication; leverage scale, technology & broader expertise
  • Optimise Target Operating Model and continue to drive cost optimisation

Delivering the benefit of our Operational Excellence commitments to our clients and the Group

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SLIDE 42

Link Group ● 42 Link Group Investor Presentation • 17 May 2018

We have assessed the impact of Brexit on LAS

Rising Interest Rates

  • Interests on cash

balances

  • ↓ Funds inflow
  • ↑ Defaults

GBP Depreciation

  • Given Euro exposure
  • Given overseas assets
  • Growing stock

markets

  • Given Euro exposure

Market Growth Slowdown

  • ↓ IPO and Corp.

Actions

  • ↓ New structures
  • ↓ AUM

UK <-> EU Distribution

  • ↑ International share

plans

  • ↑ Onshore corporate

holding structures

  • Lux new EU

jurisdiction for CAS

  • ↑ UK and EU replica

fund structures

Regulation & Governance Changes

  • Impact on capital

market growth

  • Impact on capital

market growth

  • Potential shift to EU

jurisdictions for UCITS

  • Impact on capital

market growth

Link Market Services Corporate & Private Clients Link Fund Solutions Banking & Credit Management

+ + + + + + +

  • ±

± ± ± ±

  • +

Likely Positive Effect Likely Negative Effect Mixed/Uncertain Effect

+ + +

slide-43
SLIDE 43

Link Group ● 43 Link Group Investor Presentation • 17 May 2018

Link Market Services supports listed corporates, shareholders & Local Government

Service Offering Registration

  • Management of share registers on behalf of listed and unlisted companies
  • Investor Relation services
  • Structuring and delivery of Corporate Actions
  • IPO support

Share Investment Services

  • Share dealing via web or telephone to shareholders, employees and executives
  • Administration & trustee of Share Plans for employees and executives
  • Other share investment services (DRIPs, nominees, Depositary Interests, ETFs)

Treasury

Primarily advisory services

  • Treasury management and financial advisory services to the UK public

and private sector

  • Management of treasury operations
slide-44
SLIDE 44

Link Group ● 44 Link Group Investor Presentation • 17 May 2018

LMS has ~ 1,100 share registration, 200 share plan & 350 Local Authority clients

Ireland Channel Islands UK Local Authorities FTSE All-share, AIM and other FTSE 250 FTSE 100 Treasury Share Investment Services Share Registration Non-recurring Recurring 10Y+ 5Y+ <5Y Geography Type of Client Services Revenue Length of Relationship

slide-45
SLIDE 45

Link Group ● 45 Link Group Investor Presentation • 17 May 2018

The core LMS market is competitive Our expanded international reach is supporting growth

UK Registration Services Competitive Landscape

0% 20% 40% 60% 80% 100% LMS Equiniti Computershare Other

Largest share registrar in the UK

(~42% of listed companies) UK Share Investment Services Competitive Landscape

0% 20% 40% 60% 80% 100% Equiniti Computershare LMS YBS Solium Equatex Niche Players

SAYE SIP Executive

All UK Listed FTSE 100 FTSE 250

16 of the latest 22

FTSE 100 companies to switch registrar moved to LAS

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SLIDE 46

Link Group ● 46 Link Group Investor Presentation • 17 May 2018

Corporate & Private Clients (CPC) supports over 5,000 entities

CPC provides governance and business management services in the UK, Jersey, Ireland, Luxembourg, the Netherlands, Hungary and Switzerland We support corporates, private clients and asset managers through the formation, maintenance and liquidation of legal entities Our services include incorporation, domiciliation, accounting, reporting, company secretarial, HR, payroll, directorships & trusteeships These entities serve a range of purposes, such as asset protection, succession and securitisation ~ 5,000 clients served out of 7 countries by c. 700 FTE with 2 representative offices in the US and UAE Lineage >100 years in the UK, 60 years in Jersey and 25 years in Luxembourg Business is organised largely by country with service lines of Corporate Services, Alternative Fund; and Private Clients We differentiate through the quality of our service & the breadth of LAS’ proposition capability

slide-47
SLIDE 47

Link Group ● 47 Link Group Investor Presentation • 17 May 2018

Our CPC estate provides good jurisdictional coverage

Services Overview

Ireland Jersey Switzerland Hungary

Representative Offices

UK Luxembourg Netherlands

Western Europe inc UK, 72% N America, 10% Middle East and N Africa, 6% China, 4% Asia and Oceania, 4% Sub-Saharan Africa, 2% Latin America and Caribbean, 2% Eastern Europe, 2% Private Clients, 23% Funds, 8% Corporate Clients, 69%

Revenue split by business line (*) Geographic overview Corporate Services Accounting Trustee CoSec Fund Services Tax Admin Services London Throgmorton Company Matters Jersey Luxembourg Netherlands Switzerland Hungary Ireland UBO location

*2017 actuals

UK

slide-48
SLIDE 48

Link Group ● 48 Link Group Investor Presentation • 17 May 2018

CPC plays an integral role in cross-LAS clients

Total 2016 Revenue Breakdown (rebased to 1) Comments

Relationship started in 2010

  • Commenced in 2010 winning

CoSec work, subsequently won:

  • Share registration (2011)
  • Share investment services

(2016)

  • CPC Jersey started to provide

corporate services in 2014 for 5 structures (currently 13)

  • B&CM London started to

service UK CRE loans in 2016

  • AuA of £1.7bn

Relationship started in 2007

  • Commenced in 2007 with

share registration services

  • In 2009, LAS started providing

Fund Accounting services

  • Since 2010, CPC has been

providing corporate services (fund administration and custody) to the client’s structure, with a significant acceleration over the last 3 years

  • In 2013, CPC started selling

CoSec services

  • Recently, LAS started providing
  • ther share investment

services Link Market Services Corporate & Private Client Link Fund Solutions Banking & Credit Management

8.1 x 10.1 x

Multinational Financial Services Company Privately Owned Investment Manager

1.0 10.1 LMS (Share Registration) LFS CPC CPC (CoSec) LMS (Share Investment Services) Total 1.0 8.1 CPC (CoSec) LMS (Share Registration) LMS (Share Investment Services) CPC (Jersey) B&CM (CRE Servicing) Total

Annual revenue breakdown (rebased to 1) Comments

slide-49
SLIDE 49

Link Group ● 49 Link Group Investor Presentation • 17 May 2018

We have a growing focus on alternative asset managers

Sample client specialising in infrastructure debt

Governance professional & board support Compliance officer & compliance support Fund Administration Listed company secretarial services Fund Accounting Custody services Depositary-Lite under AIFMD Acting as registrar Acting as receiving agent

Client service origination point Additional LAS services provided

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SLIDE 50

Link Group ● 50 Link Group Investor Presentation • 17 May 2018

Link Fund Solutions (LFS) provides regulated services to investment funds’ managers

  • A leading provider of services for investment funds’

managers, enabling them to focus on their core of investing and distribution by providing fund governance and fund administration activities

  • Predominantly focused on the UK and Ireland, and building

presence in Luxembourg

  • The largest UK independent Authorised Fund Manager

(AFM)

  • Second largest ManCo in Ireland
  • Sticky and mature client base
  • Low no. of client losses
  • Level of service provided ranges from fund administration up

to full fund hosting including establishment, approval and governance

  • LAS’ offering excludes investment and distribution

Link Fund Solutions

Regulatory Control Fund Governance Fund Administration Technology Enabled Platform Setup Manage Pay Fund Regulatory Set-Up Fund Launch Fund Distributions Subscriptions and Redemptions Adviser related charges

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SLIDE 51

Link Group ● 51 Link Group Investor Presentation • 17 May 2018

LFS has multiple sales channels and a growing market

UK AFM / Admin £55.1bn FuM / AuA ISA Plan Manager £3.4bn AuA Ireland Man Co / Admin £16.3bn FuM/ AuA Closed ended Admin £9.1bn AuA UK TA £45bn AuA as part of AFM services + £8.5bn AuA (standalone)

New client wins LGPS Dutch Asset Manager New funds, current client UK & Irish asset manager UK asset manager Existing funds growth UK multi-asset fund manager Independent fund manager Cross Sell REIT & LIT Governance Proposition expansion Luxembourg PE

slide-52
SLIDE 52

Link Group ● 52 Link Group Investor Presentation • 17 May 2018

LFS setting the standards for a large UK Life Assurer

Contract start date May 2014 for an initial period of 7 years

£5.7bn AuA £10 bn AuA Appointed ACD to 7 retail funds;

  • incl. TA & FA

for investor register Transfer of 5 further funds. Acting as ACD, FA & TA Launch a further 3 sub- funds Delivered hugely complex IT programme & introduced ISA wrapper Launched full

  • n-line digital

capability for IFA and B  C market Introduced end to end workflow processes through PEGA

2014 2018 Value

Average monthly ISA volumes: 7,000 regular saver collections 7,000 lump sum applications 9,000 telephone calls

“We were impressed with the companies professionalism and capabilities which left them head and shoulders above the

  • competition. Throughout the process of transferring from our

existing ACD operation, the company were supportive and able to accommodate a number of aspects of our preferred model which initially didn’t match their ‘standard’ operation. I’m pleased to say that we have just embarked on the development of a new range of funds with the company to extend our market offering”

  • UK Life Assurer (2017)
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SLIDE 53

Link Group ● 53 Link Group Investor Presentation • 17 May 2018

Banking & Credit Management (B&CM) focuses on three core segments

Bank Bank De-leveraging New Origination Bank outsourcing

Strategic focus

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SLIDE 54

Link Group ● 54 Link Group Investor Presentation • 17 May 2018

B&CM services the underlying investment asset i.e. loan

Origination Servicing Adjacent Loan Administration Loan Work-out Facility Agent Primary Master Special Activity

  • Processes

borrower’s application for a new loan to disbursement of funds

  • Calculations,

documentation, reporting

  • Oversee

compliance and quality of primary and special servicer work, manage cash and loan positions

  • Front office -

management of liquidation and recovery of loans in default

  • Documentation,

reporting, cash collection, interest payment processing

  • Stand by

(backup), due diligence, surveillance Type

  • f Loan

Country Lenders Residential mortgages Commercial real estate loans SME Others (e.g. aviation) UK Ireland Germany Netherlands Big lenders Small & medium lenders Investors (e.g. hedge & pension funds)

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SLIDE 55

Link Group ● 55 Link Group Investor Presentation • 17 May 2018

The market opportunity is significant

UK & Ireland RESI £1.4tn CRE £450bn NPL £50bn Spain NPL €180bn Netherlands RESI €650bn NPL €20bn Italy NPL €400bn Greece & Cyprus NPL €110bn

Low High Opportunity: Republic of Ireland, Northern Ireland, United Kingdom, Netherlands, Italy & Germany Current BCM locations:

slide-56
SLIDE 56

Link Group ● 56 Link Group Investor Presentation • 17 May 2018

We frequently replenish our book

Time Revenue Existing NPL portfolios New NPL portfolios from new clients New NPL portfolios from existing clients; in existing

  • r new jurisdictions

Loan origination Bank outsourcing Project Analyse Project Pearl Project Aran Project Coney

slide-57
SLIDE 57

Link Group ● 57 Link Group Investor Presentation • 17 May 2018

We partner with clients across asset classes & jurisdictions

CPC Netherlands introduced, brokered deal & established NL

  • peration

Project Eagle CRE (N. Ireland) €2.4bn AuA Project Rathlin CRE (Ireland) €1.5bn AuA Project Oyster SME (Ireland) €2bn AuA Project Pluto Resi (Ireland) €305m AuA Project Pine CRE (UK) £540m AuA Project Lucas CRE (NL) €347m AuA B&CM C&PC KEY: Services Provided: Middle/ back office ; administer loan and collateral activity via T24; CCMS and Pega technology; all cash and treasury management; operational level reporting Asset management: In country dedicated teams conducting all borrower and case management activity; engagement with client on execution of exit strategies and implementation. Project Rossini CRE (Italy) €702m AuA

slide-58
SLIDE 58

Link Group ● 58 Link Group Investor Presentation • 17 May 2018

Link Asset Services (LAS) key messages

  • LAS has significant scale
  • We operate in large & growing regulated markets
  • We leverage key structural drivers to underpin growth
  • Our clients are asset managers, asset owners, corporates & investors
  • We operate out of 10 highly regulated jurisdictions
  • We win through the breadth, quality & flexibility of our services
  • Our four business units have areas of aligned capability
  • Our clients & teams are positive about the future as part of Link Group
slide-59
SLIDE 59

Corporate Markets

Paul Gardiner, CEO 17 May 2018

slide-60
SLIDE 60

Link Group ● 60 Link Group Investor Presentation • 17 May 2018

Link Group is a market leading technology-enabled company

Corporate Markets is a market leading administrator of financial ownership data, underpinned by investment in technology, people and processes

Link Group’s divisional breakdown (By CY2017 pro forma revenue)1, 2 At a glance, Corporate Markets currently:

  • Services approximately 35 million shareholders
  • Services over 1,800 clients including some of the world’s

largest corporations

  • Is a global business with operations in 11 jurisdictions
  • Manages over 2 million pieces of inbound mail and

emails per annum

  • Answers over 1 million phone calls per annum
  • Manages over 1,800 corporate communications

(meetings and webcasts) per annum

36% 13% 35% 22%

Fund Administration Corporate Markets Link Asset Services Information, Digitial and Data Services

64% 36%

Australia International

1. Divisional percentages based on gross revenue prior to eliminations. 2. Pro forma revenue to includes 12 months of LAS (acquired on 3 November 2017).

Corporate Markets revenue by geography (By CY2017 revenue)

slide-61
SLIDE 61

Link Group ● 61 Link Group Investor Presentation • 17 May 2018

Corporate Markets – an integrated offering enhancing growth

Shareholder Management & Analytics

  • Share ownership

analysis

  • Market intelligence
  • Investor

communications

  • Shareholder

management technology

Stakeholder Engagement

  • Proxy solicitation
  • Bond transaction

management & communication

  • Insolvency solutions

Share Registry

  • Register

maintenance

  • Treasury
  • Meetings
  • Capital market

services

  • Investor

communication

Employee Share Plans

  • Global equity plan

platform

  • Plan design
  • Administration
  • Trustee services
  • Escrow services
  • Share trading

Managed Funds

  • Registry
  • Investment
  • perations
  • Fund accounting
  • Trustee services
  • Custody

Company Secretarial

  • Corporate legal

services

  • Company

secretarial services

  • CFO services
  • Corporate

administration solutions

Over 1,800 Corporate Clients and 35 Million Individual Shareholders Corporate Markets

slide-62
SLIDE 62

Link Group ● 62 Link Group Investor Presentation • 17 May 2018

Leading Corporate Markets operations across multiple jurisdictions

Link Group has developed valuable experience in a range of jurisdictions to help support the identification and assessment of offshore growth opportunities

Source: ASX, publicly available stock exchange data 1. Based on the number of companies serviced in the index as at June 2016. These figures are for a subset of services which may form part of a broader service (for which there are a number of alternative suppliers) 2. Length of operation relates only to the period of operation as part of Link Group. Local management teams have substantially longer industry experience in each corresponding region

Corporate Markets product suite, geographic footprint and market position1

Link Group Global Share Alliance (Excl. Link Group)

Regional Footprint

Corporate Markets Revenue Contribution

UK 1 Germany  1 France  UAE 1 South Africa 1 2 Singapore  India 2 Hong Kong  Papua New Guinea 1 New Zealand 1 2 Australia 1 2 Shareholder management and analytics Stakeholder engagement Share registry Employee share plans Company secretarial 1 No.1 position 2 No.2 position  Leading position North America International ANZ

Link Group Operational History2

Years 5 10 15 PNG UAE Singapore France Germany Sth Africa India HK UK New Zealand Australia 38% 38%

slide-63
SLIDE 63

Link Group ● 63 Link Group Investor Presentation • 17 May 2018

Link Group has built strong market positions in multiple jurisdictions

Strong market positions across multiple products and services provides opportunity to increase breadth of products and services to clients

78% 45% 52% 48% 36% 73% 22% 55% 48% 52% 64% 27% Australia ASX100 New Zeland NZX50 United Kingdom FTSE100 South Africa Top 40 Hong Kong HSI Singapore STI 30 Link Group Other 40% 42% 23% 25% 18% 60% 58% 77% 75% 82% Australia ASX100 New Zeland NZX50 Germany DAX30 Listed Companies India South Africa Top 40 Link Group Other

Global shareholder management and analytics Competitive landscape % serviced by Link Group Global share registry Competitive landscape % serviced by Link Group

slide-64
SLIDE 64

Link Group ● 64 Link Group Investor Presentation • 17 May 2018

Valued partnerships

Iconic Clients

slide-65
SLIDE 65

Link Group ● 65 Link Group Investor Presentation • 17 May 2018

IPO manager of choice

6 of top 10 IPOs in the last 3 financial years in Australia1

Link has won 6 of the top 10 IPOs

L1 Long short Fund Limited

24/04/2018 $1,330 million

Link Administration Holdings

27/10/2015 $946 million

Viva Energy REIT

3/08/2016 $911 million

Charter Hall Long Wale REIT

8/11/2016 $827 million

Costa Group Holdings Limited

24/07/2015 $596 million

Ingham’s Group Limited

7/11/2016 $596 million

  • 1. By market capitalisation
slide-66
SLIDE 66

Link Group ● 66 Link Group Investor Presentation • 17 May 2018

Leaders in S&P/ASX 200 equity plan management

Tailored solutions for clients who outsource their EPS administration

Significant wins

Plan manager ASX 20 ASX 20-50 ASX 50-100 ASX 100-200 Total Link Market Services 7 13 19 22 61 Computershare 8 8 15 14 45 Boardroom 1 4 7 9 21 Solium 2 1 1 1 5

slide-67
SLIDE 67

Link Group ● 67 Link Group Investor Presentation • 17 May 2018

Investment in Technology

miraqle mobile app

  • Investor intelligence and

roadshow itineraries available anytime, anywhere from a smartphone

  • Integrations with 3rd parties such

as OpenTable and Uber integrations

  • Increases client retention and

stickiness to platform

Investor Centre mobile app

  • Competitive advantage by

allowing shareholders to register a portfolio and manage holdings from the convenience

  • f a mobile
  • Readiness for future

integrations with 3rd parties

  • Global rollout targeted with

Australia, NZ and Hong Kong first to deploy

miraqle refresh

  • Further supporting miraqle’s

competitive advantage through a market leading desktop interface

  • Cloud deployment for a global

user base

  • Simplify future integrations with

3rd parties through API-friendly integrations

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SLIDE 68

Link Group ● 68 Link Group Investor Presentation • 17 May 2018

Link Fund Solutions solution and cross selling opportunities

A complete middle and back office offering allows clients to focus on generating returns for investors

Comprehensive service offering

Fund

Fund Accountancy Unit Registry Custody Investing to support growth through:

  • New core system (FIS)
  • Upgrading investor interfaces

Capital Markets

  • 1. Link Fund Solutions provides a full-

service model

  • 2. Link Market Services complements with

capital markets capability

Link Fund Solutions services over 1,000 portfolios/funds, administers 60,000 investors and is custodian of some A$300 billion

slide-69
SLIDE 69

Link Group ● 69 Link Group Investor Presentation • 17 May 2018

Continuing to execute on Link Group’s growth strategy

Link Group’s comprehensive Corporate Market offering provides a platform for growth both domestically and in international markets

Growth through product and service innovation Growth through product and service innovation 2 Growth through client, product and regional expansions Growth through client, product and regional expansions 3 Identifying adjacent market

  • pportunities

Identifying adjacent market

  • pportunities

5 Growth through further penetration

  • f attractive

industries Growth through further penetration

  • f attractive

industries 1 Realising integration benefits Realising integration benefits 4

  • Continue to win

market share from competitors Leading with technology

  • Mobile-first
  • Data-driven (e.g.

Investor Targeting)

  • Exception only
  • perations: Analytics,

IVR, Workflow, RPA First hybrid AGM for an Australian incorporated company in S&P / ASX200 (Link Group)

  • Expanding registry

into HK

  • Refreshing customer

facing portals: miraqle refresh, Investor Centre mobile app

  • Dual/Triple Listing
  • pportunities
  • Heightened Investor

Relations focus

  • Addition of new

products and further integration of existing services

  • Increased focus on

Environment, Society, and Governance, and regulatory change

Link Group’s growth strategy is focused on five major drivers Link Group’s growth strategy is focused on five major drivers

Recent new business: Myer, Inghams Group, Viva Energy, HSBC (UK), National Stock Exchange (India)

  • Integration of Link

Fund Solutions Australia with Link Market Services Australia

  • Integration with Link

Asset Services

  • Global employee

share plans

slide-70
SLIDE 70

Group strategy & closing

John McMurtrie, Managing Director 17 May 2018

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SLIDE 71

Link Group ● 71 Link Group Investor Presentation • 17 May 2018

Universe of potential adjacent market opportunities Industry Size Value

Link Group is well-positioned for a strong acquisition pipeline

Balance sheet flexibility with a disciplined approach to capital deployment supports substantial further growth opportunities

Link Group has been monitoring a number of highly attractive strategic opportunities… …and has a proven, disciplined process in place for capital deployment

Complementary markets where Link Group sees near-term opportunity Ability to leverage existing balance sheet capacity Attractive valuation and opportunity for synergy and efficiency benefits Continuously monitoring pipeline A number of high conviction

  • pportunities currently under review

A number of high conviction

  • pportunities currently under review

>40 >40 $45m $45m £15m £15m

business combinations completed in the last 15 years Superpartners expected run- rate benefits (by 2020)1 LAS expected efficiency benefits (medium-term)

Assessment of strategic value

1. Guidance announced 26 June 2017. Cumulative benefits represent total benefit obtained from 1 July 2017 .

slide-72
SLIDE 72

Link Group ● 72 Link Group Investor Presentation • 17 May 2018

Continuing to execute on proven growth strategy

Product and service innovation Product and service innovation 2 Client, product and regional expansions Client, product and regional expansions 3 Identifying adjacent market

  • pportunities

Identifying adjacent market

  • pportunities

5 Growing with our clients in attractive markets Growing with our clients in attractive markets 1 Integration and efficiency benefits Integration and efficiency benefits 4

  • Maintaining and

enhancing existing client relationships

  • Continuous investment

in technology, process improvement and delivery of service excellence (e.g. workflow, CRM, AI)

  • Investment in people
  • Expanded cross sell
  • pportunity from larger

global network

  • New business wins:

 Wales Pensions

Partnership (LAS)

 Havelock (LAS)  REA Group (CM)  Energy Super (FA)

  • Supporting service

excellence (e.g. e- communications to enhance engagement)

  • Mobile led and customer

centric (e.g. miraqle refresh, Customer Experience Hub)

  • Service alignment for

stronger approach to market (financial advice, investor relations)

  • Investment in new

registry technology (e.g. German & HK registries)

  • LAS significantly extends

Link Group’s business profile and geographic scale:

 Growth platform for

further expansion into Europe

 Immediate market

leadership position

  • Hong Kong share

registry in progress

  • Continue to execute

disciplined bolt-on acquisitions (e.g. Novalink in Netherlands)

  • On track to achieve

targeted synergies in Australia

  • Day 1 separation activity

completed for LAS

  • acquisition. Transition

work streams remain on track to deliver efficiency benefits

  • Pipeline of business
  • ptimisation
  • pportunities, resulting

from a larger global presence

  • Acquisition of LAS adds

new Banking & Credit Management product line

  • PEXA shareholding

provides future

  • ptionality
  • Continue to actively

assess a range of corporate and other actionable targets

Link Group’s growth strategy is focused on five major drivers Link Group’s growth strategy is focused on five major drivers

slide-73
SLIDE 73

Link Group ● 73 Link Group Investor Presentation • 17 May 2018

Thank you

slide-74
SLIDE 74